writing letter of complaint

Writing a Letter of Complaint : 

Writing a Letter of Complaint LO: To write an effective letter using Persuasive techniques.

When would we use this type of letter? : 

When would we use this type of letter? * When we are unhappy with something: -a product (something we have bought) -a service (something we have experienced- like a waitress being rude in a café).

Steps to write a good complaint letter. : 

Steps to write a good complaint letter. Step 1 address your letter to the factory CEO, complaint department, or the customer service manager. Step 2 stick to the problem and include any evidence that support your complaint, for example sale receivers and previous correspondence, to show that you’re very serious about the problem. Tip: include your email address to get speedy responses (electronic era-red)

Step3 state exactly what do you like to happen after complaining whether it is refund, store credit, recheck, or replacement. Giving time to response your complaint on 2 weeks is normal. Step 4 state uses colorful languages like: appalled, shocked, stunned, and disgusted, outraged, devastating, there give a better respond rather than theuse of word upset. : 

Step3 state exactly what do you like to happen after complaining whether it is refund, store credit, recheck, or replacement. Giving time to response your complaint on 2 weeks is normal. Step 4 state uses colorful languages like: appalled, shocked, stunned, and disgusted, outraged, devastating, there give a better respond rather than theuse of word upset.

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Step 5 hints in polite and friendly way if they don’t respond yours and what will happen next if they ignore you. Step 6 the letter should be short or not more than 200words Step7 check your spelling Step 8 end with a polite threat and said thank you

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Complaints letter example – poor service (Use letter headed paper showing home/business address and phone number) Name and address: (for example to a service manager) Date: Dear (name) : Outstanding service problem - contract ref (number) I really need your help with this. Your engineer (name if appropriate) called for the third time in the past ten days to repair our (machine and model) at the above address, and I am still without a working machine. He was unable to carry out the repair once more because the spare part (type/description/ref) was again not compatible. (I attach copies of the service visit reports.) Your engineers have been excellent as always, but without the correct parts they can't do the job required. Can I ask that you look into this to ensure that the next service visit, arranged for (date), resolves the matter. Please telephone me to let me know how you'd like to deal with this. When the matter is resolved I'd be grateful for a suitable refund of some of my service contract costs. I greatly appreciate your help. Yours sincerely Signature J Smith (Mrs.) Enc.

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Complaints letter example - faulty product (Use letter headed paper showing home/business address and phone number) Name and address: (of customer service department) Date: Dear Sirs : Faulty (xyz) product I'm afraid that the enclosed (xyz) product doesn't work. It is the third one I've had to return this month (see attached correspondence). I bought it from ABC stores at Newtown, Big County on (date). I was careful to follow the instructions for use, honestly. Other than the three I've had to return recently, I've always found your products to be excellent. I'd be grateful if you could send a replacement and refund my postage (state amount). I really appreciate your help. Yours faithfully Signature J Smith (Mrs) Enc.

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Student activity 1 Email of complaint Teacher: write an email of complaint about something you bought that went wrong. Maybe you’re tempted to write a very long letter, full of clever language. If you do, they’ll only read it out to each other and laugh at you. So be well mannered and clear and exact about what has gone wrong. Be even clearer about what you want done about it. Use three paragraphs, the first giving an exact description of the article, and where and when bought it. Then explain fully what has gone wrong. In the last paragraph, explain what action you want them to take. You could write similar letter about a bus that ran early and you missed it or a holiday that went wrong. Can you think a real example from your own experience?

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Student activity 2 A customer service division Make a group of 3-4 people than pick one lottery to decide what kind of situation that you should play. The game is about customer service job, one student will be the customer service staff who receives many complaints/compliments service/products/foods (according to different situation), and he/she should stay calm and give positive feedback and also solutions. The rest of members become the customers give complaints about service/products/foods (according to different situation) with variation of manner. All groups should present a sort play not more than 5minutes.