Quality Management System

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By: callermbatha (18 month(s) ago)

may i please have a copy as well. mbathakf@yahoo.com million thanks

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Our Quality System:

1 Our Quality System Lets look at our QMS AS/NZS 9001:2000

Document Tree:

2 Document Tree Mgmt Responsibility Policy Quality Manual Quality Standard Procedures (QSPs) Work Instructions and Forms Data and Records System Description Who, What, When, Where and Why Level 1 Level 2 System Overview How Evidence/Results Level 3 Level 4 Level 5 Where lies your Responsibility? Department Responsibility

Why have a Quality Management System?:

3 Why have a Quality Management System? Legislation states that we must have a: Safety Management System, and Environmental Management System There is no legislation that says we must have a Quality Management System . 2K or Not 2K Answer the following questions: Why do we have a SMS ? Why do we have an EMS ? Why do we have a QMS ?

Benefits:

4 Benefits The real benefits of having a Quality Management System that is accepted world-wide are many including: The system focuses on continual improvement, It Improves Efficiency in the work place by assuring repeatability, It aids in Reducing Quality costs (waste, scrap etc), It focuses on the Customer’s needs and satisfaction, It promotes a positive public image, It defines your process methods Increases the quality of the product and service What's in it for Us?

Benefits:

5 Benefits REPEATABILITY (Assurance) A QMS provides a systematic and consistent approach to producing your product. The QMS requires that you define the methods, procedures and acceptance criteria for performing the activities necessary to deliver your product to the customer POSITIVE FEEDBACK through COMMUNICATION The quality data and records generated via the QMS provides management with actual performance data, The information is used to identify efficiency and effectiveness of processes and identify areas for improvement, This enables management to make strategic business decisions based in fact. The Good Stuff

Benefits:

6 Benefits IMPROVEMENT The cornerstone of the QMS is continuous improvement. Proper implementation of a QMS reduces the incidents of non-conforming products and the contributing conditions, A QMS has leads to reductions in time, material, scrap, rework and repair costs (Quality Costs). This may also lead into less delays, on-time deliveries and increased customer satisfaction. The QMS should be appropriate for your company's activities and products.

Problems !!!!!:

7 Problems !!!!! “We have bred a generation of quality managers, consultants & auditors which believe that ISO 9000 is mainly about conforming to the requirements (now in clauses 4 thru 8 of ISO 9001:2000)”, “Many companies…have been led to believe that an ISO 9000 certification guarantees a high standard of quality & service. This is manifestly untrue” “We need to think about what happens between audits, which is where all the work of continual improvement is done” Business Improvement Network newsletter www.bin.co.uk What’s Wrong with the QMS?

AS/NZS ISO 9004:2000:

8 AS/NZS ISO 9004:2000 QMS – Guidelines for Performance Improvements Used in conjunction with 9001:2000

The 8 Management Principles:

9 The 8 Management Principles To lead & operate an organisation successfully, it is necessary to manage it in a systematic & visible manner. The guidance to management offered in this standard is based on 8 quality management principles. These principles have been developed for use by top management in order to lead the organisation toward improved performance and are integrated in the contents of the standard. Use of Quality Management Principles AS/NZS ISO 9004:2000

The 8 Management Principles:

10 The 8 Management Principles CUSTOMER FOCUS Organisations depend on their customers & therefore should understand current & future customer needs, should meet customer requirements & strive to exceed customer expectations LEADERSHIP Leaders establish unity & direction of the organisation. They should create & maintain the internal environment in which people can become fully involved in achieving the organisation’s objectives.

The 8 Management Principles:

11 The 8 Management Principles INVOLVEMENT of PEOPLE People at all levels are the essence of an organisation and their full involvement enables their abilities to be used form the organisation's benefit. PROCESS APPROACH A desired result is achieved more efficiently when activities & related resources are managed as a process.

The 8 Management Principles:

12 The 8 Management Principles SYSTEM APPROACH to MANAGEMENT Identifying, understanding & managing interrelated processes as a system contributes to the organisation's effectiveness & efficiency in achieving its objectives. CONTINUAL IMPROVEMENT Continual Improvement of the organisation’s overall performance should be a permanent objective of the organisation.

The 8 Management Principles:

13 The 8 Management Principles FACTUAL APPROACH to DECISION MAKING Effective decisions are based on the analysis of data & information. MUTUALLY BENEFICIAL SUPPLIER RELATIONSHIPS An organisation & its suppliers are interdependent and mutually beneficial relationship enhances the ability of both to create value.

The 8 Management Principles:

14 The 8 Management Principles