Phoenix Presentation

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Slide1: 

11.1

LEARNING OBJECTIVES: 

DEMONSTRATE HOW BUILDING NEW SYSTEMS CAN PRODUCE ORGANIZATIONAL CHANGE * LEARNING OBJECTIVES 11.2

MANAGEMENT CHALLENGES: 

MANAGEMENT CHALLENGES SYSTEMS AS PLANNED ORGANIZATIONAL CHANGES SYSTEMS DEVELOPMENT andamp; ORGANIZATIONAL CHANGES OVERVIEW OF SYSTEMS DEVELOPMENT UNDERSTANDING BUSINESS VALUE OF INFO SYSTEMS * 11.4

INFORMATION SYSTEMS PLAN: 

CHALLENGES: RISKS AND UNCERTAINTIES IN SYSTEMS DEVELOPMENT BENEFITS LARGELY INTANGIBLE * INFORMATION SYSTEMS PLAN 11.5

BENEFITS:: 

TANGIBLE BENEFIT: INCREASED PRODUCTIVITY LOW OPERATING COSTS REDUCED WORK FORCE LOWER COMPUTER EXPENSES LOWER VENDOR COSTS LOWER CLERICAL/PROFESSIONAL COSTS REDUCED GROWTH OF EXPENSES REDUCED FACILITY COSTS * 11.43 BENEFITS:

COSTS & BENEFITS:: 

INTANGIBLE BENEFIT: IMPROVED ASSET USE; RESOURCE CONTROL; PLANNING INCREASED FLEXIBILITY MORE TIMELY INFORMATION INCREASED LEARNING ATTAIN LEGAL REQUIREMENTS ENHANCED EMPLOYEE GOODWILL, JOB SATISFACTION, DECISION MAKING, OPERATIONS HIGHER CLIENT SATISFACTION BETTER CORPORATE IMAGE * COSTS andamp; BENEFITS: 11.44

CRITICAL SUCCESS FACTORS (CSFs): 

CRITICAL SUCCESS FACTORS (CSFs) SMALL NUMBER, EASILY IDENTIFIABLE OPERATIONAL GOALS SHAPED BY INDUSTRY, MANAGER, ENVIRONMENT BELIEVED TO ASSURE FIRM’S SUCCESS. USED TO DETERMINE ORGANIZATION’S INFORMATION REQUIREMENTS * 11.13

Slide8: 

11.14

USING CSFs TO DEVELOP SYSTEMS: 

USING CSFs TO DEVELOP SYSTEMS COLLECT MANAGERS’ CFCs AGGREGATE, ANALYZE INDIVIDUALS’ CSFs DEVELOP AGREEMENT ON COMPANY CSFs DEFINE COMPANY CSFs USE CSFs TO DEVELOP INFORMATION SYSTEM PRIORITIES DEFINE DSS andamp; DATABASES * 11.15

SPECTRUM OF ORGANIZATIONAL CHANGE: 

SPECTRUM OF ORGANIZATIONAL CHANGE AUTOMATION: Using technology to perform tasks efficiently / effectively RATIONALIZATION OF PROCEDURES: Streamline SOPs; eliminate bottlenecks BUSINESS REENGINEERING: Radical redesign of processes to improve cost, quality, service; maximize benefits of technology PARADIGM SHIFT * 11.16

BUSINESS REENGINEERING STEPS:: 

1. Develop business vision, process objectives 2. Identify process to be redesigned 3. Understand, measure performance of existing processes 4. Identify opportunities for applying information technology 5. Build PROTOTYPE of new process * BUSINESS REENGINEERING STEPS: 11.22

PARADIGM SHIFT: 

PARADIGM SHIFT PARADIGM IS A COMPLETE MENTAL MODEL OF HOW A COMPLEX SYSTEM FUNCTIONS A PARADIGM SHIFT INVOLVES RETHINKING THE NATURE OF THE BUSINESS, THE ORGANIZATION; A COMPLETE RECONCEPTION OF HOW THE SYSTEM SHOULD FUNCTION * 11.17

RISKS & REWARDS: 

RISKS andamp; REWARDS 11.18