logging in or signing up The U.S. Department of Commerce vyomkeshay Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 466 Category: Science & Tech.. License: All Rights Reserved Like it (0) Dislike it (0) Added: May 24, 2010 This Presentation is Public Favorites: 0 Presentation Description The U.S. Department of Commerce: Using IT to Tap Expert’s know-how through knowledge Management Comments Posting comment... By: smuzair (2 days ago) Thanks. This is of great help to me.... hope u contact back Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Presentation on:The U.S. Department of Commerce: Using IT to Tap Expert’s know-how through knowledge Management : Presentation on:The U.S. Department of Commerce: Using IT to Tap Expert’s know-how through knowledge Management Presented By: Group No.3 Slide 2: 2 Slide 3: 3 (1) “MAIN COMPONENTS OF THE CASE - STUDY” Slide 4: 4 1. U. S. Department of commerce – An introduction Its role and function 2. Knowledge management System – A brief description Its uses in various organizations 3. Ask Me corporation - Its working Its key customers Main components Slide 5: 5 “U.S. Department of Commerce” Slide 6: 6 The United States Department of Commerce is the Cabinet department of the United States Government Originally created--United States Department Of Commerce and Labor on February 14, 1903. Renamed--Department of Commerce on March 14, 1913, U.S. Department of Commerce Slide 7: 7 . 4 Mission-- "promote job creation and improved living standards.“ Tasks- gathering economic and demographic data issuing patents and trademarks helping to set industrial standards. U.S. Department of Commerce Slide 8: 8 What is Knowledge Management ? Slide 9: 9 It is defined as performing the activities involved in discovering , capturing, sharing, and applying knowledge so as to enhance the working, in a cost effective manner. Goal-capture, store, maintain and deliver useful knowledge in a meaningful form. Knowledge Management DATA KNOWLEDGE INFORMATION EXPERTISE Slide 10: 10 Knowledge Management concepts:- Create knowledge Capture knowledge Store knowledge Manage knowledge Benefits- Save time Improve quality Increase sales. Knowledge Management ater : ater 11 COMPANIES USING KNOWLEDGE MANAGEMENT:- Ford Motors, Shell Oil’s Global Learning and Development World bank etc. Various research studies showing the importance of KNOWLEDGE MANAGEMENT:- Price Water House Cooper and World Economic Forum International Data Corporation.. Knowledge Management Slide 12: 12 The use of modern information technology (IT) to systematize, enhance and expedite knowledge management inside and outside a firm. KMS capabilities include : capturing knowledge storing it allowing users to search the system for relevant knowledge making knowledge available to them through communication, collaboration, storage and retrieval process. Knowledge Management system Slide 13: 13 “ask me corporation” Slide 14: 14 Ask Me Corporation was founded in 1999 and is headquartered in Seattle, Washington. The company's flagship product, Ask Me Enterprise, connects employees with problems, to employees with solutions. Widely known for providing one point of access to the people. Fosters x-boundary connections and drives innovation. ASK ME CORPORATION Slide 15: 15 ASK ME CORPORATION USAGE : Ask Me Corporation is the world's leading provider of Expertise Management software solutions. By using Ask Me Enterprise, large companies are dramatically improving the quality and speed of execution throughout their organization. Ask Me's consultants analyze one’s business needs, as well as your organizational infrastructure, from both technical and cultural perspectives. Slide 16: 16 Ask Me Corp. Customers P&G's branded version of Ask Me Enterprise, reaches more than 18,000 key knowledge workers. Here Ask Me corp. provides : - value in terms of human expertise and knowledge within organization. - provide employees with the right technologies. Slide 17: 17 These are various other organizations , where AsK Me services are availed, here AsK Me provides: Delivering best services faster to its dealer network in all possible ways. Helping the company to become more innovative and a formidable competitor in the market place. Slide 18: 18 Corporation has now been acquired by Realcom Inc. ,a leading provider of content and knowledge management services and solutions. Realcom Inc. is a Japan-based company in enterprise knowledge management segment. The company operates across five business segments, with a focus on- 1) Developing and selling knowledge management software. 2) Providing strategy planning and consulting services. ASK ME CORPORATION Slide 19: 19 “summary of the case” Slide 20: 20 summary of the case The main focus of this case study, is towards the application of knowledge management system in various organizations today. The advantage of this application is shown by its implication at the department of commerce , where a commercial service called the DOC Insider avails for knowledge management system via Ask Me Corp. Slide 21: 21 summary of the case Problem: DOC has various offices in the U.S. and in other countries around the world and Approx. 1,700 U.S. trade specialists with expertise . Now there was no way to organize what the experts knew or how to get in touch with them once they were identified. Slide 22: 22 The web based technology enabled creation of knowledge network which led to the connection of its various offices in the U.S, overseas and also connecting to its various trade specialist , that ultimately enhanced the services of DOC Insider. The specialist or the management experts provided services in the form of - Suggesting the best trade show to attend for selling equipment. Filling of papers for business expansion. SOLUTION Slide 23: 23 Providing information about government rules and regulation for any country. FINALLY: These experts can post answers according to different subject categories. Experts also underwent international market research thereby enabling overseas marketing. solution Slide 24: 24 Benefits Their experts knowledge was systematically organized These experts were easily available giving real time knowledge. Information could be reused thereby saving hours of repetitive work. Information regarding the return on investment was provided . In first 9 months, the system saved over 1,000 labor-hours. Slide 25: 25 Question and answers Slide 26: 26 What are the key business challenges facing companies in supporting their global marketing and expansion efforts? How is the Ask Me knowledge management system helping to meet this challenge? Explain Question no. 1 : 27 Some challenges to be considered are as follows : Building a customer focused business . Understanding the competition in the global market. Analyzing the culture of different organizations , while making business deals with them. Analyzing the culture of other countries , for setting up a successful business. Understanding the import and export policies of various countries. Keeping a knowledge of legal environment. SOLUTION Slide 28: 28 Ask Me corporation has helped in meeting these requirements by: Providing real time information to the trade specialists. Providing better and faster services in the field of telecommunication resources. By sharing information of past experiences of various organization, thereby enhancing decision making process of various other organizations. By assisting DOC insider to expand its knowledge database. Slide 29: 29 How can the Ask Me System help to identify weaknesses in global business knowledge within the Department of Commerce? Question no. 2 Slide 30: 30 SOLUTION Two alternative ways to do so would be: By cross-indexing existing knowledge across different categories (country, culture, tax laws, customs regulations, etc.) the DOC can identify gaps in certain areas. By reporting on popular topics of interest allowing for the allocation of more resources to those areas. Slide 31: 31 What other global trade situations could the Ask Me system provide information about? Provide some examples. Question no. 3 Slide 32: 32 Possible examples would be: Establishment of operating subsidiaries in other countries. Many require a local partner in order to authorize the establishment of foreign corporations. Exports of certain technologies and/or to certain countries is restricted or outright not allowed. SOLUTION Slide 33: 33 SOLUTION Many countries impose quotas on certain imports to protect local industry. Existence of either reciprocal trade agreements or reciprocal trade sanctions that may influence exports. 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The U.S. Department of Commerce vyomkeshay Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 466 Category: Science & Tech.. License: All Rights Reserved Like it (0) Dislike it (0) Added: May 24, 2010 This Presentation is Public Favorites: 0 Presentation Description The U.S. Department of Commerce: Using IT to Tap Expert’s know-how through knowledge Management Comments Posting comment... By: smuzair (2 days ago) Thanks. This is of great help to me.... hope u contact back Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Presentation on:The U.S. Department of Commerce: Using IT to Tap Expert’s know-how through knowledge Management : Presentation on:The U.S. Department of Commerce: Using IT to Tap Expert’s know-how through knowledge Management Presented By: Group No.3 Slide 2: 2 Slide 3: 3 (1) “MAIN COMPONENTS OF THE CASE - STUDY” Slide 4: 4 1. U. S. Department of commerce – An introduction Its role and function 2. Knowledge management System – A brief description Its uses in various organizations 3. Ask Me corporation - Its working Its key customers Main components Slide 5: 5 “U.S. Department of Commerce” Slide 6: 6 The United States Department of Commerce is the Cabinet department of the United States Government Originally created--United States Department Of Commerce and Labor on February 14, 1903. Renamed--Department of Commerce on March 14, 1913, U.S. Department of Commerce Slide 7: 7 . 4 Mission-- "promote job creation and improved living standards.“ Tasks- gathering economic and demographic data issuing patents and trademarks helping to set industrial standards. U.S. Department of Commerce Slide 8: 8 What is Knowledge Management ? Slide 9: 9 It is defined as performing the activities involved in discovering , capturing, sharing, and applying knowledge so as to enhance the working, in a cost effective manner. Goal-capture, store, maintain and deliver useful knowledge in a meaningful form. Knowledge Management DATA KNOWLEDGE INFORMATION EXPERTISE Slide 10: 10 Knowledge Management concepts:- Create knowledge Capture knowledge Store knowledge Manage knowledge Benefits- Save time Improve quality Increase sales. Knowledge Management ater : ater 11 COMPANIES USING KNOWLEDGE MANAGEMENT:- Ford Motors, Shell Oil’s Global Learning and Development World bank etc. Various research studies showing the importance of KNOWLEDGE MANAGEMENT:- Price Water House Cooper and World Economic Forum International Data Corporation.. Knowledge Management Slide 12: 12 The use of modern information technology (IT) to systematize, enhance and expedite knowledge management inside and outside a firm. KMS capabilities include : capturing knowledge storing it allowing users to search the system for relevant knowledge making knowledge available to them through communication, collaboration, storage and retrieval process. Knowledge Management system Slide 13: 13 “ask me corporation” Slide 14: 14 Ask Me Corporation was founded in 1999 and is headquartered in Seattle, Washington. The company's flagship product, Ask Me Enterprise, connects employees with problems, to employees with solutions. Widely known for providing one point of access to the people. Fosters x-boundary connections and drives innovation. ASK ME CORPORATION Slide 15: 15 ASK ME CORPORATION USAGE : Ask Me Corporation is the world's leading provider of Expertise Management software solutions. By using Ask Me Enterprise, large companies are dramatically improving the quality and speed of execution throughout their organization. Ask Me's consultants analyze one’s business needs, as well as your organizational infrastructure, from both technical and cultural perspectives. Slide 16: 16 Ask Me Corp. Customers P&G's branded version of Ask Me Enterprise, reaches more than 18,000 key knowledge workers. Here Ask Me corp. provides : - value in terms of human expertise and knowledge within organization. - provide employees with the right technologies. Slide 17: 17 These are various other organizations , where AsK Me services are availed, here AsK Me provides: Delivering best services faster to its dealer network in all possible ways. Helping the company to become more innovative and a formidable competitor in the market place. Slide 18: 18 Corporation has now been acquired by Realcom Inc. ,a leading provider of content and knowledge management services and solutions. Realcom Inc. is a Japan-based company in enterprise knowledge management segment. The company operates across five business segments, with a focus on- 1) Developing and selling knowledge management software. 2) Providing strategy planning and consulting services. ASK ME CORPORATION Slide 19: 19 “summary of the case” Slide 20: 20 summary of the case The main focus of this case study, is towards the application of knowledge management system in various organizations today. The advantage of this application is shown by its implication at the department of commerce , where a commercial service called the DOC Insider avails for knowledge management system via Ask Me Corp. Slide 21: 21 summary of the case Problem: DOC has various offices in the U.S. and in other countries around the world and Approx. 1,700 U.S. trade specialists with expertise . Now there was no way to organize what the experts knew or how to get in touch with them once they were identified. Slide 22: 22 The web based technology enabled creation of knowledge network which led to the connection of its various offices in the U.S, overseas and also connecting to its various trade specialist , that ultimately enhanced the services of DOC Insider. The specialist or the management experts provided services in the form of - Suggesting the best trade show to attend for selling equipment. Filling of papers for business expansion. SOLUTION Slide 23: 23 Providing information about government rules and regulation for any country. FINALLY: These experts can post answers according to different subject categories. Experts also underwent international market research thereby enabling overseas marketing. solution Slide 24: 24 Benefits Their experts knowledge was systematically organized These experts were easily available giving real time knowledge. Information could be reused thereby saving hours of repetitive work. Information regarding the return on investment was provided . In first 9 months, the system saved over 1,000 labor-hours. Slide 25: 25 Question and answers Slide 26: 26 What are the key business challenges facing companies in supporting their global marketing and expansion efforts? How is the Ask Me knowledge management system helping to meet this challenge? Explain Question no. 1 : 27 Some challenges to be considered are as follows : Building a customer focused business . Understanding the competition in the global market. Analyzing the culture of different organizations , while making business deals with them. Analyzing the culture of other countries , for setting up a successful business. Understanding the import and export policies of various countries. Keeping a knowledge of legal environment. SOLUTION Slide 28: 28 Ask Me corporation has helped in meeting these requirements by: Providing real time information to the trade specialists. Providing better and faster services in the field of telecommunication resources. By sharing information of past experiences of various organization, thereby enhancing decision making process of various other organizations. By assisting DOC insider to expand its knowledge database. Slide 29: 29 How can the Ask Me System help to identify weaknesses in global business knowledge within the Department of Commerce? Question no. 2 Slide 30: 30 SOLUTION Two alternative ways to do so would be: By cross-indexing existing knowledge across different categories (country, culture, tax laws, customs regulations, etc.) the DOC can identify gaps in certain areas. By reporting on popular topics of interest allowing for the allocation of more resources to those areas. Slide 31: 31 What other global trade situations could the Ask Me system provide information about? Provide some examples. Question no. 3 Slide 32: 32 Possible examples would be: Establishment of operating subsidiaries in other countries. Many require a local partner in order to authorize the establishment of foreign corporations. Exports of certain technologies and/or to certain countries is restricted or outright not allowed. SOLUTION Slide 33: 33 SOLUTION Many countries impose quotas on certain imports to protect local industry. Existence of either reciprocal trade agreements or reciprocal trade sanctions that may influence exports. 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