WHAT IS BPO

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PRESENTED BY:VINIT VATS : 

PRESENTED BY:VINIT VATS BPO AND KPO

WHAT IS BPO ?? : 

WHAT IS BPO ?? BPO IS BUSINESS PROCESS OUTSOURCING It is the contracting of a specific business task to a third-party like a service provider.

BPO can be divided as:- : 

BPO can be divided as:- 1. back office outsourcing: it includes internal business functions such as billing or purchasing 2.offshore outsourcing: in it BPO is contracted outside a company's own country

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3.nearshore outsourcing: BPO is contracted to a company's neighboring country. 4.onshore outsourcing. BPO is contracted within the company's own country

The most common examples of BPO are : 

The most common examples of BPO are call centers human resources accounting and payroll outsourcing

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BUT NOW BPO SECTOR HAS RAMIFIED IN TO ANOTHER ROLE THAT OF KPO.

WHAT IS KPO ?? : 

WHAT IS KPO ?? KPO IS KNOWLEDGE PROCESS OUTSOURCING. KPO is one step extension of Business Processing Outsourcing it is not only a 'B' replaced by a 'K'.

Kpo can be defined as : High added value processes chain where the achievement of objectives is highly dependent on the skills, domain knowledge and experience of the people carrying out the activity. And when this activity gets outsourced a new business activity emerges, which is generally known as Knowledge Process Outsourcing

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KPO IS ABOUT SERVICES RELATED TO SPECIALISED KNOWLEDGE OF A PARTICULAR INDUSTRY KPO OFFERS HIGHLY EXPERIENCED PROFESSIONALS ENABLES ENTERPRISES TO ENHANCE EFFECTIVENESS OF BUSINESS.

The KPO involves a component of: : 

The KPO involves a component of: Business Processing Outsourcing (BPO) Research Process Outsourcing (RPO) Analysis Proves Outsourcing (APO). KPO business entities provide : Business expertise, rather than just process expertise. KPO Industry is handling more amount of high skilled work other than the BPO Industry.

Cumulative Annual Growth Rate (CAGR) : 

Cumulative Annual Growth Rate (CAGR)

What high-end services can be outsourced to the Indian KPO sector? : 

What high-end services can be outsourced to the Indian KPO sector? Here are some KPO services that can be outsourced to India : Research & Development Business and Technical Analysis Animation & Design Business & Market Research

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Pharmaceuticals and Biotechnology Medical Services Writing & Content Development Legal Services Intellectual Property (IP) Research Data Analytics Training & Consultancy

Some Of Kpo Industries Are : 

Some Of Kpo Industries Are GENPACT EVALUESERVE ,GURGAON ICICI1SOURCE WNS

The challenges in KPO : 

maintaining higher quality standards investment in KPO infrastructure, the lack of talent pool, requirement of higher level of control, Confidentiality The challenges in KPO

Benefits of KPO : 

Valuable cost savings that can be utilized elsewhere. Trained professionals at work. Increase in profits. Savings in time and management energy for maintaining in house services. Option to recruit a larger work force without raising costs. Benefits of KPO

Ten Precautions while outsourcing : 

1. Get adequate information on the company as to the strength of the company and their financial situation.   2. Find out about the quality of the services provided by them.   3. Before you finalize the outsourcing company you should take into consideration all the hidden costs from maintenance, training, infrastructure, transition etc. Ten Precautions while outsourcing

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4. Ensure that the company does not make unrealistic promises 5. The outsourcing company should meet requirements in respect to data privacy 6. Ensure that the company offers business continuity and disaster mitigation plans as a means of reducing your business related risks.

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7. Companies have to be honest during its dealings. 8. Ensure that the company chosen for outsource work is compliant with statutory laws.   9. The company chosen should match work culture and ethics. This will help offshorer in carrying out smooth communication with the company.

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10. Ensure that the chosen company has a well trained professionals on their staff and good capacity to handle the work.

conclusion : 

conclusion

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