Annual_Report_2013-2014

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VCSSGOC KFA REVIVAL PLAN MATERIAL , VCSSGOC AND SANSARCHHAYA RESEARCH FOUNDATION - SHARES THE INDIA'S PROFILE, VIA THIS REPORT.

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Shri Pranab Mukherjee the President of India inaugrating the Asia Pacific Postal Union APPU Congress at Vigyan Bhawan New Delhi on 3 rd September 2013. Hkkjr ds jk"Vªifr Jh ç.ko eqkthZ fkk iSflfQd Mkd wfuu ihihw dkaxzsl dk 3 flrEcj 2013 dks foKku Hkou ubZ fnYyh esa mnkkVu djrs gqA

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okf"kZd fjiksVZ Annual Report 2013-14 Mkd foHkkx laPkkj oa lwPkuk çkS|ksfxdh eakky Hkkjr ljdkj Department of Posts Ministry of Communications and Information Technology Government of India

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i`"B la- v/k 1 ifj– 6 v/k 2 laxBukRed kapk 12 v/k 3 Mkd oa esy çpkyu 18 v/k 4 çkstsDV sjks 26 v/k 5 vkbZVh vk/kqfudhdj.k ifjkstuk 32 v/k 6 Oolk fodkl oa foi.ku 34 v/k 7 xzkeh.k Oolk 48 v/k 8 varjkZ"Vªh Oolk oa lgksx 56 v/k 9 foÙkh lsoka 66 v/k 10 chek 70 v/k 11 foÙkh çca/ku 76 v/k 12 fQySVyh 84 v/k 13 ekuo lalk/ku fodkl 88 v/k 14 dkfeZdksa dh lak 92 v/k 15 efgykvksa ls lacaf/kr eqís 100 v/k 16 vUFkk leFkZ deZpkfjksa ds fy lqfo/kka 102 v/k 17 lkekU egRo ds fo"k 104 v/k 18 tu fkdkrsa 114 v/k 19 lrdZrk çkklu 118 v/k 20 iwoksZÙkj ks esa fodklkRed dkZdyki 120 vuqca/k 1 fuad oa egkyskk ijhkd dh yskkijhkk fVIi.kh 124 vuqca/k 2 yskkijhkk fjiksVZ ds yafcr iSjk 126 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 128 vuqca/k 4 dkZfu"iknu ewYkadu fjiksVZ 201213 190 fo"k lwph

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Page No. Chapter 1 An overview 7 Chapter 2 Organisational Structure 13 Chapter 3 Postal and Mail Operations 19 Chapter 4 Project Arrow 27 Chapter 5 IT Modernization Project 33 Chapter 6 Business Development and Marketing 35 Chapter 7 Rural Business 49 Chapter 8 International Business and Cooperation 57 Chapter 9 Financial Services 67 Chapter 10 Insurance 71 Chapter 11 Financial Management 77 Chapter 12 Philately 85 Chapter 13 Human Resource Development 89 Chapter 14 Strength of Personnel 93 Chapter 15 Gender Issues 101 Chapter 16 Facilities for Differently Abled Employees 103 Chapter 17 Issues of General Importance 105 Chapter 18 Public Grievances 115 Chapter 19 Vigilance Administration 119 Chapter 20 Development activities in North Eastern Region 121 Annexure 1 Audit Observations of C AG 125 Annexure 2 Audit Report Paras Pending 127 Annexure 3 Result Framework Document 2012-13 129 Annexure 4 Performance Evaluation Report 2012-13 191 CONTENTS

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LIST OF TABLES Table No. Page No. Table 1 Mail Traffic 21 Table 2 MGNREGA Accounts and Amount disbursed 51 Table 3 Saving Bank Schemes - Profile 67 Table 4 Performance of PLI/RPLI 71 Table 5 Rate of Bonus on PLI/RPLI 73 Table 6 Claims Settled in PLI/RPLI 73 Table 7 Revenue and Expenditure for the year 2011-12 and 2012-13 77 Table 8 Recovery of Working Expenses on Account of Agency Services in 2011-12 and 2012-13 79 Table 9 Funds Surrendered and Savings during 2012-13 81 Table 10 Average Cost and Average Revenue of various Postal Services 83 Table 11 Personnel: Actual strength as on 31.03.2013 93 Table 12 Number of Employees: Scheduled Castes/Tribes as on 31.03.2013 97 Table 13 Number of Employees: Ex-servicemen Disabled Ex-servicemen Women as on 31.03.2013 99 Table 14 Plan Expenditure in the North Eastern Region 121 Table 15 Training in the North Eastern Region 121

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okf"kZd fjiksVZ 201314 6 31-03-2013 dh fLFkfr ds vuqlkj 15692 10.13 foHkkxh Mkdkj 25468 foHkkxh deZpkjh 202702 154856 vfrfjDr foHkkxh Mkdkj 129388 xzkeh.k Mkd kj 139164 89-87 263599 d Mkdkj kjk vkSlru 8086 OfDrksa dks lsok iznku dh tkrh gS_ 6124 xzkeh.k ksksa esa 25481 kgjh ksksa esaA d Mkdkj kjk lsfor vkSlru ks 21-23 oxZ fd-eh gSA Hkkjrh Mkd r loZ 1-1 Hkkjr esa orZeku Mkd ç.kkyh Hkkjrh Mkdkj vf/kfue 1854 ds lkFk vfLrRo esa vkbZA mlh o"kZ jsy Mkd lsok dh LFkkiuk dh xbZ rFkk Hkkjr ls xzsV fczVsu vkSj phu rd d ubZ leqæh Mkd lsok çkjaHk dh xbZA rFkkfi Hkkjr esa qxksa ls vusd lqOofLFkr Mkd ç.kkfyka jgh gSa ftuesa ekSZdky ls ysdj fofHkUu fjklrksa kjk LFkkfir rFkk 1776 esa y‚MZ Dykbo kjk çkjaHk dh xbZ fczfVk Mkd ç.kkyh kkfey gSaA nsk Hkj esa ekU çFke MkdfVdV 01 väwcj 1854 dks tkjh fdk xk ftlesa oguh vkSj d leku Mkd nj nwjh dh ctk otu ds vk/kkj ij miyC/k djkbZ xbZA rc ls ysdj Mkd foHkkx d egku laLFkk ds :i esa lkfcr gqvk gS tks jk"Vª ds lkekftdvkfFkZd dkZdykiksa esa egRoiw.kZ Hkwfedk fuHkkrk gSA Hkkjrh Mkd usVodZ foo dk lcls cM+k Mkd usVodZ gS ftldh nsk ds dksusdksus rd igqap gSA 1-2 |fi foHkkx dk çeqk dkZdyki Mkd dh çkslsflax ikjs"k.k vkSj bldk forj.k djuk gS rFkkfi foHkkx us fofo/k fjVsy lsoka Hkh çkjaHk dh gSa ftuesa /ku çs"k.k cSafdax rFkk chek kkfey gSA gky gh esa Mkd foHkkx us eujsxk vkSj lkekftd lqjkk isaku kstukvksa tSls lkekftd ykHk Hkqxrkuksa dh kq:vkr dh gSA ubZ ifjfLFkfrksa vkSj pqukSfrksa dk lkeuk djus ds mís ls foHkkx kjk miyC/k djkbZ tk jgh lsokvksa dk mUuu rFkk fofo/khdj.k fdk tk jgk gS rFkk ubZ lsoka çkjaHk dh tk jgh gSaA d çeqk vkbZVh vk/kqfudhdj.k ifjkstuk dks dkkZfUor fd tkus dh çfØk tkjh gSA fctusl çfØk dks iqu OofLFkr djus rFkk çpkyukRed dkZdqkyrk dks /ku dk fo"k cukk xk gSA v/k 1 ifjn`

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ANNUAL REPORT 2013-14 7 1.1 The present postal system in India came into existence with the Indian Post Office Act of 1854. The same year the Railway Mail Service was introduced as also the sea mail service from India to great Britain China. However there were several well developed postal systems in India through the ages right from Mauryan times to those established by various Princely States as well as the British Postal System started by Lord Clive in 1776. The first postage stamp valid across the country was issued on 1 st October 1854 which provided an affordable and uniform rate of postage based on weight and not on distance. Since then the Department of Posts has proved to be one of the great institutions of the country which plays an important role in the socio-economic activity of the nation. The postal network of India is the largest in the world and touches the remotest corners of the country. 1.2 While the core activity of the Department is processing transmission delivery of mail there are also a diverse range of retail services undertaken by the Department which include money remittance banking as well as insurance. More recently the Postal Department has undertaken social benefit payments such as MGNERGA and social security pension schemes. In order to meet the new developments and challenges the services provided by the Department of Posts are being both upgraded as well as diversified and new services are being introduced. A major IT modernization project is in the process being implemented. Business process re- engineering and improving operational efficiency are the focus of attraction. Department of Posts - The Last Mile Reach As on 31.03.2013 Post Offices 154856 Urban Post Offices 15692 10.13 Departmental Post Offices 25468 Gramin Dak Sewak Post Offices 129388 Departmental Employees 202702 Gramin Dak Sewaks 263599 Rural Post Offices 139164 89.87 Average area served by a Post office is 21.23 sq. km. On an average 8086 persons are served by a post Office 6124 in Rural and 25481 in Urban areas. Chapter 1 An Overview

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okf"kZd fjiksVZ 201314 8 vkbZVh vk/kqfudhdj.k ifjkstuk 1-3 Hkkjr ljdkj us 11oha kstuk esa lHkh Mkdkjksa Mkd dkkZyksa çkklfud vkSj vU dkkZyksa dks dEIwVjh—r djus rFkk lwpuk çkS|ksfxdh dh volajpuk dh LFkkiuk djus vkSj l‚¶Vosj vuqçksxksa dk fodkl djus ds fy Mkd foHkkx dh vkbZVh vk/kqfudhdj.k ifjkstuk dks 49090 fefyu - ds dqy ifjO ds lkFk uoEcj 2012 esa vuqeksfnr dj fnk gSA vkbZVh ifjkstuk dk y d‚y lsUVjksa vkSj baVjusV Vhe Mkdkj cpr cSad xzkgdksa ds fy eksckby vkSj usV cSafdax tSls fofo/k pSuyksa ds ek/e ls xzkgdksa ls varfØZk djuk Hkh gSA g xzkeh.k ksksa esa kj ij forj.k lfgr /kukarj.k dk bysDVª‚fud vkSj lqjfkr rjhdk miyC/k djkxhA vkbZVh ifjkstuk ls nsk ds nwjLFk bykdksa esa çkS|ksfxdh ds ykHk eqgSk djk dj kgjh xzkeh.k varj dks de fd tkus dh vkkk gSA Hkkjrh Mkd vkbZVh ifjkstuk d çeqk :ikarjdkjh ifjkstuk gS tks dh—r Ldsyscy çkS|ksfxdh lek/kku jksy vkmV djds Mkdkjksa dks vkbZVh lke vkSj usVodZ ls qä djsxh vkSj mls tksM+sxhA ifjkstuk dkkZUou pj.k esa gSa vkSj mEehn gS fd o"kZ 2015 esa g iwjh rjg ykxw gks tkxhA dEIwVjhdj.k vkSj usVofdaZx 1-4 31 ekpZ 2013 rd 25145 Mkdkjksa dk dEIwVªhdj.k fdk xk gS tks nsk ds dqy Mkdkjksa dk 16-24 gSA yxHkx 28000 LFkyksa ftuesa lHkh foHkkxh Mkdkj Mkd dkkZy LihM iksLV gc jsy Mkd lsok dkkZy çkklfud dkkZy kkfey gSa dks okbM fjk usVodZ ¼MCYwu½ ds rgr ykk tkxkA MkVk lsUVj 1-5 uoh eqEcbZ esa LFkkfir MkVk dsUæ dks ekuuh lapkj oa lwpuk çkS|ksfxdh eah us 24 tuojh 2014 dks jk"Vª ds uke lefiZr fdkA Lopkfyr Mkd çkslsflax dsUæ 1-6 foHkkx us Mkd çkslsflax esa rsth ykus ds mís ls fnYyh vkSj dksydkrk esa Lopkfyr Mkd çkslsflax dsUæksa dh LFkkiuk dh gS rFkk fudV Hkfo" esa sls gh dsUæ csaxyw: psUubZ gSnjkckn vkSj eqEcbZ esa Hkh LFkkfir fd tkus dh kstuk gSA ekufpksa dk fMftVkbtsku 1-7 o"kZ ds nkSjku foHkkx us vgenkckn csaxyw: psUubZ fnYyh gSnjkckn dksydkrk vkSj eqEcbZ ds ekufpksa dks fMftVkbZt dj fnk gS rFkk vU kgjksa ds ekufpksa dks fMftVkbt djus dh kstuk gSA Dlçsl iklZy vkSj fctusl iklZy 1-8 Hkkjr esa bZd‚elZ cktkj esa gks jgs foLrkj ls iklZy ds lsxesaV esa Hkh foLrkj gqvk gS ftlds ifj.kkeLo:i fctuslVwdLVej ¼chVwlh½ esa o`f gks jgh gSA blds lkFklkFk dLVejVwdLVej ¼lhVwlh½ Js.kh ds iklZyksa dh vkodrkvksa dks iwjk djus dh Hkh t:jr gSA bls nskrs gq cktkj ds ku xzkgdksa dh ekaxksa rFkk çpkyu dh Okogkfjdrk dks /ku esa jkrs

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ANNUAL REPORT 2013-14 9 IT MODERNIzATION PROjECT 1.3 Government of India approved the IT Modernization Project of the Department of Posts with a total outlay of ` 49090 million in November 2012 for computerization of all Post Offices Mail Offices Administrative and other offices establishment of IT infrastructure and development of software applications in the 11 th Plan. The major thrust of the 12 th Plan is to implement and sustain the IT initiatives set rolling in the 11 th Plan. The IT Project also aims to provide customer interaction through multiple channels like call centers and internet ATM mobile banking and net banking for Post Office Savings Bank customers. It will provide an electronic and secure mode of money transfer including doorstep delivery even in rural areas. The IT project is expected to bridge the urban- rural divide by extending the benefit of technology to the farthest corners of the country. India Post IT project is major transformational project which will IT enable network and connect post offices rolling out an integrated scalable technology solution. The project is currently in the implementation phase and the roll out is expected to be completed in 2015. COMPuTERIzATION AND NETWORkING 1.4 Upto 31 st March 2013 25145 post offices which are 16.24 of the total post offices of the country have been computerized. About 28000 locations which include all Departmental Post Offices Mail Offices Speed Post Hubs Railway Mail Service Offices Administrative offices will be brought under the Wide Area Network WAN. DATA CENTRE 1.5 The Data Centre set up in Navi Mumbai was dedicated to the Nation by the Hon’ble Minister of Communication and Information Technology on 24 th January 2014. AuTOMATED MAIL PROCESSING CENTRES 1.6 The Department has established Automated Mail Processing Centres AMPCs in Delhi and Kolkata to expedite mail processing and has plans to set up such centers in Bengaluru Chennai Hyderabad and Mumbai in the near future. DIGITIzATION OF MAPS 1.7 The Department has digitized the maps of Ahmadabad Bengaluru Chennai Delhi Hyderabad Kolkata and Mumbai during the year and plan to take up digitization of maps of other major cities. ExPRESS PARCEL AND BuSINESS PARCEL 1.8 The increasing e-Commerce market in India has given a boost to the parcel segment where Business to Customer B2C parcels are on the rise. At the same time there is a requirement to cater to the needs of the Customer to Customer C2C category parcels also. In view of this a need was felt to revamp the parcel services of the Department of Posts taking into account the market considerations customer demands and operational feasibility. Accordingly Express Parcel and Business

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okf"kZd fjiksVZ 201314 10 Head Post Office Mysore eq Mkdkj eSlwj gq Mkd foHkkx dh iklZy lsokvksa dks iqu OofLFkr djus dh vkodrk eglwl dh xbZA rnuqlkj foHkkx kjk Dlçsl iklZy iksLV ftls cUn dj fnk xk gS ds LFkku ij 02-12-2013 ls Dlçsl iklZy vkSj fctusl iklZy lsoka kq: dh xbZa gSaA dSk v‚u fMfyojh 1-9 u Okolkfd voljksa dk ykHk mBkus vkSj oLrqvksa ds forj.k ds le jkfk ds laxzg.k rFkk çs"kd dks bls Hkstus ds fy d Rofjr lqjfkr vkSj fdQkrh lek/kku çLrqr djus ds mís ls Mkd foHkkx us fofk"V fctusl mRiknksa ds fy 02-12-2013 ls dSk v‚u fMfyojh ¼lhvksMh½ dh lqfo/kk kq: dh gSA fQySVyh 1-10 Mkd foHkkx us fQySVyh ds lQj dks fofHkUu fo"kksa ij tkjh MkdfVdVksa ds laxzg ds ek/e ls fpfr fdk gSA Hkkjrh flusek ds 100 o"kZ iwjs gksus ds miy esa 50 MkdfVdVksa dk d lsV tkjh fdk xk A bu MkdfVdVksa esa tu lk/kkj.k ds euksjatu ds bl ek/e dh 100 lky dh dgkuh dgh xbZ gSA Mkd foHkkx kjk d d‚Qh Vscy iqLrd Hkh tkjh dh xbZ A fpfdRlk lqfo/kkvksa dk foLrkj 1-11 dsUæh ljdkj LokLF kstuk ¼lhthpl½ ds varxZr 01 vxLr 2013 ls 12 kgjksa esa mUuhl Mkd vkS"k/kkyksa dks doj fdk xk gSA 1-12 isakujksa dks 01 flrEcj 2013 ls fur fpfdRlk HkÙkk çnku djus ds çkstu ls Mkd vkS"k/kkyksa ds dkZks ds ksjs dks 8 fd-eh- ls de djds 2-5 fd-eh- dj fnk xk gSA

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ANNUAL REPORT 2013-14 11 t Parcel services were introduced by the Department from 02.12.2013 in place of Express Parcel Post which has been discontinued. CASH ON DELIVERy 1.9 In order to cater to new business opportunities and to provide a fast safe and economical solution of collection of amount at the time of its delivery and its remittance to sender Department of Posts introduced Cash on Delivery COD facility from 02.12.2013 for specific business products. PHILATELy 1.10 A philatelic journey which contains collection of stamps on various themes has been brought out by the Department. A set of 50 stamps was issued on 100 years of Indian Cinema to commemorate the century long journey of this medium of mass entertainment. A coffee table book was also released by the Department of Posts. ENHANCEMENT OF MEDICAL FACILITIES 1.11 Nineteen Postal Dispensaries in 12 cities have been covered in the Central Government Health Scheme CGHS from 1 st August 2013. 1.12 The jurisdiction of the Postal Dispensaries has been reduced to a radius of 2.5 kms. from 8 kms. for purpose of grant of the Fixed Medical Allowance from 1 st September 2013 to the pensioners.

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okf"kZd fjiksVZ 201314 12 2-1- Mkd foHkkx lapkj oa lwpuk çkS|ksfxdh eaky dk d foHkkx gSA blesa dSfcusV jSad ds çHkkjh eah rFkk nks jkT eah gSaA lfpo ¼Mkd½ Mkd foHkkx ds egkfunskd rFkk Mkd lsok cksMZ ds v/k Hkh gSaA eqky esa kstuk ao uhfr laca/kh dkZ 2-2 Mkd lsok cksMZ bl foHkkx dk kh"kZ çca/k fudk gSA blesa v/k vkSj Ng lnL gSaA cksMZ ds lnL dkfeZd Mkd çpkyu çkS|ksfxdh vkSj foÙkh lsoka Mkd thou chek vkSj Mkd thou fuf/k fuosk ekuo lalk/ku fodkl oa kstuk ds ksksa dk dkZ nskrs gSaA laqä lfpo oa foÙk lykgkdj cksMZ ds vkeafr lnL gSa rFkk Mkd lsok cksMZ dks foÙkh lykg çnku djrs gSaA lfpo ihlch cksMZ dks lgksx nsrs gSa rFkk eqky esa çkklu çHkkjh gSaA foHkkx ds eq egkçca/kd uker: Oolk fodkl oa foi.ku Mkd thou chek vkSj Mkd çpkyu oa mi egkfunskd funskd rFkk lgkd egkfunskd cksMZ dks vkod lgksx nsrs gSaA Mkd lfdZy 2-3 çkklfud lqfo/kk ds fy nsk ds Mkd usVodZ dks 22 lfdZyksa esa ckaVk xk gSA dqNsd vioknksa dks NksM+dj lfdZy lkekUr: jkTksa ds dksVfeZul gksrs gSaA çRsd lfdZy dk çeqk eq iksLVekLVj tujy gksrk gSA çRsd lfdZy dks vkxs ifjksksa esa ckaVk xk gS ftlesa ksh bdkbksa ds lewg kkfey gSa ftUgsa fMohtu ¼Mkd/jsy Mkd lsok½ dgk tkrk gSA çRsd ifjks iksLVekLVj tujy ds v/khu gSA lfdZyksa vkSj ifjksksa esa lfdZy LVSEi fMiks Mkd HkaMkj fMiks rFkk esy eksVj lsok vkfn tSlh dkkZRed wfuVsa rFkk lgkd gSaA çpkyu wfuV 2-4 nsk Hkj esa Mkdkjksa dks ç/kku mi rFkk kkkk Mkdkjksa ds :i esa oxhZ—r fdk xk gSA kkkk Mkdkj vf/kdkakr: xzkeh.k ksksa esa gSa ftUgsa xzkeh.k Mkd lsod pykrs gSaA mi Mkdkj foHkkxh Mkdkj gSa tks xzkeh.k rFkk kgjh nksuksa ksksa esa gSaA ç/kku Mkdkj eq :i ls ftyk Lrjksa ij egRoiw.kZ dLcksa oa kgjksa esa fLFkr gSaA lsuk Mkd lsok dksj 2-5 bu 22 lfdZyksa ds vykok lkL lsukvksa dh lapkj laca/kh vkodrkvksa dks iwjk djus ds fy d vyx foax lsuk Mkd lsok ¼ihl½ Hkh gSA lsuk Mkd lsok dks d i`Fkd lfdZy csl lfdZy dgk tkrk gSA estj tujy jSad ds vij egkfunskd lsuk Mkd lsok blds çeqk gSaA lsuk Mkd lsok ds vf/kdkjh laoxZ esa Hkkjrh Mkd lsok ls çfrfuqfä ij vk vf/kdkjh gksrs gSaA lsuk Mkd lsok ds vU jSadksa ds fy Hkh yxHkx 75 çfrkr dkfeZd lsuk kjk HkrhZ fd tkrs gSaA v/k 2 laxBukRed kapk

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ANNUAL REPORT 2013-14 13 2.1 The Department of Posts under the Ministry of Communications and Information Technology has a Minister-in-charge of Cabinet rank with two Ministers of State. Secretary Department of Posts is also the Director General Department of Posts and Chairperson Postal Services Board PSB. PLANNING AND POLICy FORMuLATION AT HEADquARTERS 2.2 The PSB is the apex management body of the Department of Posts. It comprises of the Chairperson and six Members. The Members of the Board look after areas of Personnel Postal Operations Technology and Financial Services Postal Life Insurance Investment of Postal Life Funds Human Resources Development and Planning. The Joint Secretary and Financial Advisor JSFA is an invitee to the Board and renders financial advice to the PSB. The Secretary PSB assists the Board and is in charge of administration at the headquarter. Chief General Managers viz Business Development Marketing Postal Life Insurance and Mail Operations Deputy Directors General Directors and Assistant Directors General of the Department provide necessary support to the PSB. POSTAL CIRCLES 2.3 For administrative convenience the postal network of the country is divided into 22 Circles. The Circles are generally co-terminus with a State with a few exceptions. Each Circle is headed by a Chief Postmaster General. The Circles are further divided into Regions comprising groups of field units called Divisions Postal/Railway Mail Service. Each Region is headed by a Postmaster General. In the Circles and Regions there are other functional and supporting units like Circle Stamp Depots Postal Store Depots and Mail Motor Service. OPERATIONAL uNITS 2.4 Post Offices in the country are categorized as Head Sub and Branch Post Office. Branch Post Offices BO’s are mostly located in rural areas and manned by Gramin Dak Sevaks. The Sub Post Offices SO’s are Departmental offices located in both rural and urban areas. Head Post Offices HO’s are located in important towns and cities mostly at district level. ARMy POSTAL SERVICE CORPS 2.5 In addition to these 22 Circles there is a separate wing called the Army Postal Service APS to take care of the postal needs of the Armed Forces. The APS is designated as a separate Circle called the Base Circle. It is headed by the Additional Director General Army Postal Service in the rank of a Major General. Officers’ cadre of the APS is drawn on deputation from the Indian Postal Service. Nearly 75 percent of the other ranks of the APS are also drawn from the Department of Posts and the remaining personnel are recruited by the Army. Chapter 2 OrgAnisAtiOnAl struCture

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okf"kZd fjiksVZ 201314 14 Mkd funskky –laxBukRed pkVZ lapkj oa lwpuk çkS|ksfxdh jkT eah lapkj oa lwpuk çkS|ksfxdh jkT eah lapkj oa lwpuk çkS|ksfxdh jkT eah lfpo ¼Mkd½v/k Mkd lsok cksMZegkfunskd Mkd foHkkx lnL ¼dkfeZd½ mi egkfunskd ¼dkfeZd½ mi egkfunskd ¼LFkkiuk½ mi egkfunskd ¼HkrhZ oa lrdZrk kfpdk½ mi egkfunskd ¼LVkQ laca/k oa fof/k½ lnL ¼çpkyu½ mi egkfunskd ¼Mkd Oolk½ eq egkçca/kd ¼Oolk fodkl½ egkçca/kd ¼Oolk fodkl½ egkçca/kd ¼iklZy oa y‚ftfLVd½ egkçca/kd ¼foÙk½ lnL ¼çkS|ksfxdh½ mi egkfunskd ¼ifjkstuk çca/ku wfuV½ mi egkfunskd ¼çkS|ksfxdh½ mi egkfunskd ¼foÙkh lsoka½ mi egkfunskd ¼ihey ds fy eq vuqikyu vf/kdkjh½ lnL ¼Mkd thou chek½ oa v/k fuosk cksMZ mi egkfunskd ¼tu fkdkr xq.koÙkk vkoklu oa fujhk.k½ eq egkçca/kd ¼Mkd thou chek½ egkçca/kd ¼Mkd thou chek½ egkçca/kd ¼Mkd thou chek½ lnL ¼ekuo lalk/ku fodkl½ mi egkfunskd ¼fQySVyh½ mi egkfunskd ¼çfkk.k½ lnL ¼kstuk½ mi egkfunskd ¼dkjiksjsV Iykfuax oa Mkd çpkyu½ Mkd çpkyu ds fy mi egkfunskd ¼ee oa laink½ mi egkfunskd ¼xzkeh.k Oolk½ mi egkfunskd ¼dkZ v/u oa eSuqvy lakks/ku½ eq vfHkUrk ¼flfoy½ eq vfHkUrk ¼eqky½ laqä lfpo oa foÙkh lykgdkj mi egkfunskd ¼Mkd yskk oa foÙk½ mi egkfunskd ¼foÙk½ lfpo ¼Mkd lsok cksMZ½ ofj"B mi egkfunskd ¼lrdZrk oa lhchvks½ mi egkfunskd ¼vkbZ vkj oa oSfod Oolk½ mi egkfunskd ¼dkjiksjsV Iykfuax oa Mkd çpkyu½ Mkd çpkyu ds fy lapkj oa lwpuk çkS|ksfxdh jkT eah lapkj oa lwpuk çkS|ksfxdh jkT eah lapkj oa lwpuk çkS|ksfxdh jkT eah lapkj oa lwpuk çkS|ksfxdh jkT eah laxBukRed pkVZ – Mkd funskky lapkj oa lwpuk çkS|ksfxdh jkT eah lapkj oa lwpuk çkS|ksfxdh jkT eah laxBukRed pkVZ lapkj oa lwpuk çkS|ksfxdh jkT eah lapkj oa lwpuk çkS|ksfxdh jkT eah mi egkfunskd lnL ¼dkfeZd½ lapkj oa lwpuk çkS|ksfxdh jkT eah mi egkfunskd lnL mi egkfunskd lnL ¼dkfeZd½ ¼çpkyu½ lapkj oa lwpuk çkS|ksfxdh jkT eah chek½ oa v/k lfpo ¼Mkd½v/k Mkd lsok cksMZegkfunskd lnL mi egkfunskd Mkd foHkkx ¼çkS|ksfxdh½ lapkj oa lwpuk çkS|ksfxdh jkT eah lnL lnL lfpo ¼Mkd½v/k Mkd lsok cksMZegkfunskd Mkd foHkkx ¼Mkd thou chek½ oa v/k ¼ekuo lalk/ku fodkl½ lapkj oa lwpuk çkS|ksfxdh jkT eah lnL lnL mi egkfunskd ¼ekuo lalk/ku fodkl½ ¼kstuk½ laqä lfpo oa mi egkfunskd foÙkh lykgdkj mi egkfunskd mi egkfunskd mi egkfunskd ¼dkfeZd½ ¼LFkkiuk½ ¼HkrhZ oa lrdZrk kfpdk½ mi egkfunskd mi egkfunskd mi egkfunskd mi egkfunskd eq egkçca/kd mi egkfunskd ¼dkfeZd½ ¼LFkkiuk½ ¼HkrhZ oa lrdZrk kfpdk½ ¼LVkQ laca/k oa fof/k½ ¼Mkd Oolk½ mi egkfunskd mi egkfunskd mi egkfunskd mi egkfunskd ¼ifjkstuk çca/ku wfuV½ ¼çkS|ksfxdh½ ¼tu fkdkr xq.koÙkk vkoklu fuosk cksMZ mi egkfunskd mi egkfunskd mi egkfunskd ¼tu fkdkr xq.koÙkk vkoklu oa fujhk.k½ ¼fQySVyh½ ¼çfkk.k½ mi egkfunskd mi egkfunskd mi egkfunskd mi egkfunskd mi egkfunskd ¼fQySVyh½ ¼çfkk.k½ ¼dkjiksjsV Iykfuax oa Mkd çpkyu½ Mkd çpkyu ds fy ¼ee oa laink½ ¼xzkeh.k Oolk½ mi egkfunskd lfpo mi egkfunskd ¼Mkd yskk oa foÙk½ ¼foÙk½ ¼Mkd lsok cksMZ½ egkçca/kd ¼Oolk fodkl½ egkçca/kd ¼Oolk fodkl½ ¼iklZy oa y‚ftfLVd½ ¼foÙkh lsoka½ mi egkfunskd ¼Mkd thou chek½ eq egkçca/kd ¼ihey ds fy eq vuqikyu vf/kdkjh½ ¼Mkd thou chek½ egkçca/kd eq egkçca/kd ¼Mkd thou chek½ ¼Mkd thou chek½ eq vfHkUrk eq vfHkUrk mi egkfunskd ¼dkZ v/u oa eSuqvy lakks/ku½ ¼flfoy½ ¼eqky½ ofj"B mi egkfunskd mi egkfunskd mi egkfunskd ¼lrdZrk oa lhchvks½ ¼vkbZ vkj oa oSfod Oolk½ ¼dkjiksjsV Iykfuax oa egkçca/kd y‚ftfLVd½ ¼foÙk½ ¼Mkd thou chek½ egkçca/kd ¼Mkd thou chek½ ¼dkjiksjsV Iykfuax oa Mkd çpkyu½ Mkd çpkyu ds fy

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ANNUAL REPORT 2013-14 15

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okf"kZd fjiksVZ 201314 16 Mkd foHkkx – dkkZRed wfuVsa lfpo ¼Mkd½v/k Mkd lsok cksMZegkfunskd Mkd foHkkx lnL Mkd lsok cksMZ lsuk Mkd lsok 56 lsuk Mkdkj ¼fnYyh½ 99 lsuk Mkdkj ¼dksydkrk½ lsDku vk/kkfjr Mkdkj QhYM Mkdkj Mkd çfkk.k dsUæ vkjel fMohtu ¼ofj- v/kh-v/khkd vkjel½ mi fMohtu ¼lvkje vkbZvkje½ ç/kku fjdkMZ dkkZy mi fjdkMZ dkkZy eq iksLVekLVj tujy ksh iksLVekLVj tujy Mkd fMohtu ¼ofj- v/kh- v/khkd Mkdkj½ mi fMohtu ¼lihvkbZih½ ç/kku Mkdkj mi Mkdkj kkkk Mkdkj Mkd thou chek funskky funskd ¼tujy iksLV vkWfQl½ ç/kku Mkdkj jktifr ¼eq iksLVekLVjofj- iksLVekLVj½ Mkd HkaMkj fMiks esy eksVj lsok Mkd vkS"k/kky lfdZy LVSai fMiks fjVUMZ ysVj vkWfQl vkjds uih xkftkckn Oolk fodkl oa foi.ku funskky lafkIr i vkjds uih jQh vgen fdnobZ jk"Vªh Mkd vdkneh lih lgkd vèkhkd Mkdkj vkbZih fujhkd Mkdkj lvkje lgkd vèkhkd jsyos esy lsok vkbZvkje fujhkd jsyos esy lsok vkjel jsyos esy lsok Mkd foHkkx lfpo ¼Mkd½v/k Mkd lsok cksMZ dkkZRed wfuVsa v/k Mkd lsok cksMZ – Mkd foHkkx egkfunskd Mkd foHkkx egkfunskd Mkd foHkkx lsuk Mkd lsok lsuk Mkd lsok eq iksLVekLVj lfpo ¼Mkd½ lnL Mkd lsok cksMZ v/k Mkd lsok cksMZ tujy eq iksLVekLVj Mkd thou chek v/k Mkd lsok cksMZ lnL Mkd lsok cksMZ egkfunskd Mkd foHkkx funskky Mkd thou chek Oolk fodkl oa egkfunskd Mkd foHkkx foi.ku funskky Oolk fodkl oa vkjds uih xkftkckn foi.ku funskky vkjds uih 56 lsuk Mkdkj ¼fnYyh½ vkjel fMohtu lsDku vk/kkfjr 99 lsuk Mkdkj Mkd çfkk.k dsUæ ¼dksydkrk½ ¼ofj- v/kh- Mkd fMohtu vkjel fMohtu Mkd çfkk.k dsUæ ksh iksLVekLVj tujy ¼ofj- v/kh-v/khkd vkjel½ ¼ofj- v/kh- v/khkd Mkdkj½ ç/kku Mkdkj jktifr Mkd fMohtu ksh iksLVekLVj tujy funskd ¼ofj- v/kh- v/khkd Mkdkj½ ¼tujy iksLV vk ¼eq iksLVekLVj iksLVekLVj½ ç/kku Mkdkj jktifr Mkd funskd lfdZy LVSai fMiks WfQl½ fQl½ ¼tujy iksLV vk ¼eq iksLVekLVjofj- iksLVekLVj½ HkaMkj fMiks esy Mkd lfdZy LVSai fMiks fjVUMZ ysVj vkWfQl eksVj lsok vkS"k/kky fjVUMZ ysVj vkWfQl QhYM Mkdkj lsDku vk/kkfjr Mkdkj mi fMohtu ç/kku Mkdkj mi Mkdkj mi fMohtu ç/kku fjdkMZ mi fjdkMZ ¼lvkje vkbZvkje½ dkkZy ¼lih mi fMohtu ç/kku Mkdkj mi Mkdkj ¼lihvkbZih½ lvkje lgkd vèkhkd jsyos esy lsok vkbZih fujhkd Mkdkj lih lgkd vèkhkd Mkdkj ds uih jQh vgen fdnobZ jk"Vªh M vkj vkjds uih jQh vgen fdnobZ jk"Vªh M i i kIr laf kIr laf lafkIr lvkje lgkd vèkhkd jsyos esy lsok vkbZih fujhkd Mkdkj lih lgkd vèkhkd Mkdkj ds uih jQh vgen fdnobZ jk"Vªh M i lvkje lgkd vèkhkd jsyos esy lsok lih lgkd vèkhkd Mkdkj kd vdkneh ds uih jQh vgen fdnobZ jk"Vªh M ds uih jQh vgen fdnobZ jk"Vªh Mkd vdkneh kkkk Mkdkj dkkZy kkkk Mkdkj vkjel jsyos esy lsok vkbZvkje fujhkd jsyos esy lsok lvkje lgkd vèkhkd jsyos esy lsok vkjel jsyos esy lsok vkbZvkje fujhkd jsyos esy lsok lvkje lgkd vèkhkd jsyos esy lsok vkbZvkje fujhkd jsyos esy lsok lvkje lgkd vèkhkd jsyos esy lsok

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ANNUAL REPORT 2013-14 17

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okf"kZd fjiksVZ 201314 18 Mkd usVodZ 3-1 Hkkjr dk foo esa 154856 Mkdkjksa ds lkFk lcls cM+k Mkd usVodZ gS ¼31-03-2013 dh fLFkfr ds vuqlkj½ ftlesa ls 89-87 xzkeh.k ksksa esa gSaA Lorark çkfIr ds le 23344 Mkdkj Fks tks eqr: xzkeh.k ksksa esa FksA bl çdkj Lorark ds ipkr ls bl usVodZ esa 6-63 xquk o`f gqbZ gS vkSj g foLrkj eqr: xzkeh.k ksksa esa gqvk gSA vkSlru d Mkdkj 21-23 oxZ fd-eh- ds ks rFkk 8086 yksxksa dks lsok çnku djrk gSA 3-2 nsk ds Mkd usVodZ dk foLrkj eqr: xzkeh.k ksksa esa eq :i ls xzkeh.k Mkd lsod Mkdkj kksydj rFkk lhfer Lrj ij foHkkxh Mkdkj kksydj fdk xkA thMhl Mkdkj d fnu esa rhu ls ikap kaVs dh vof/k ds fy dke djrs gSa mUgsa xzkeh.k Mkd lsodksa kjk pykk tkrk gS ftUgsa çnÙk lsok ds fy le lEc fujarjrk HkÙkk fnk tkrk gSA nwljh vksj foHkkxh Mkdkj vkB kaVs dh vof/k ds fy dkZ djrs gSa rFkk mUgsa fufer foHkkxh deZpkfjksa kjk pykk tkrk gSA 3-3 Mkdkjksa dks bl çkstukFkZ fu/kkZfjr nwjh tulak rFkk vk ekunaMksa ds vk/kkj ij kksyk tkrk gSA lkoZHkkSfed lsok nkfRo iwjk djus ds mís ls xzkeh.k ksksa ds lHkh Mkdkjksa dks lfClMh çnku dh tkrh gS tks lkekU xzkeh.k ksksa esa 66-66 ls ysdj ioZrh tutkrh jsfxLrku vkSj nqxZe ksksa esa 85 gksrh gSA rFkkfi kgjh ksksa esa foHkkxh Mkdkjksa dks dksbZ lfClMh çnku ugha dh tkrh Dksafd muls foÙkh :i ls Lokoyach rFkk çFke o"kZ ds ckn 5 ykHk vftZr fd tkus dh viskk dh tkrh gSA 3-4 iapo"khZ kstuk ds varxZr Mkd usVodZ dk foLrkj Ldhe ds çkjaHk ls gh Mkdkj kksyus ds fy okf"kZd y vkcafVr fd x FksA blls igys ftl kstuk vof/k esa u Mkdkj kksys x Fks ml kstuk vof/k dh vkorhZ rFkk xSjvkorhZ ykxr ds fy kstuk lgkrk Hkh miyC/k FkhA gky ds o"kksaZ esa usVodZ ds foLrkj dh uhfr esa dqN Qsjcny gq gSa vkSj 10oha kstuk ls u Mkdkj kksyus ds fy visfkr tukfä dh vkodrkvksa dks dsoy ekStwnk lalk/kuksa dh iqurSZukrh djds iwjk fdk tkrk gSA 3-5 pkyw foÙkh o"kZ 201314 ds nkSjku lfdZyksa us iquLFkkZiu/iqurSZ ukrh ds kjk 94 mi Mkdkjksa 80 kkkk Mkdkjksa 200 ÝSapkbt vkmVysVksa dks kksyus 10080 kkkk Mkdkjksa ds fy cqfuknh kapkxr midj.k miyC/k djkus xzkeh.k ksksa esa 12023 kkkk Mkdkjksa esa ubZ iisfVka laLFkkfir djus 17046 kkkk Mkdkjksa esa ladsrdksa dks yxkus rFkk 8280 kkkk Mkdkjksa esa frtksfjka LFkkfir djus ds okLrfod y gkfly fd gSaA 3-6 o"kZ 2008 ls 2009 rd xzkeh.k kgjh CkSjksa lfgr Mkdkjksa dh o"kZokj lak fuEufyfkr fp esa nkkZbZ xbZ 25000 45000 65000 85000 105000 125000 145000 165000 2008-09 2009-10 2010-11 2011-12 2012-13 139144 139182 139040 139086 139164 15871 15797 15826 15736 15692 kgjh xzkeh.k v/k 3 Mkd oa esy çpkyu

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ANNUAL REPORT 2013-14 19 POSTAL NETWORk 3.1 India has the largest postal network in the world with over 154856 post offices as on 31.03.2013 of which 89.87 are in the rural areas. At the time of independence there were 23344 post offices which were primarily in urban areas. The network has increased by 6.63 times since independence with the focus primarily on the rural areas. On an average a post office serves an area of 21.23 sq. km. and a population of 8086 persons. 3.2 Expansion of the postal network in the country especially in rural areas has been addressed mainly through opening of Gramin Dak Sewak GDS Post Offices and on a smaller scale by opening Departmental Post Offices. The GDS Post Offices function for a period ranging from three to five hours per day. These are manned by Gramin Dak Sewaks who are paid Time Related Continuity Allowances TRCA for the services rendered. On the other hand the Departmental Post Offices function for a period of eight hours and are manned by regular departmental employees. 3.3 Post offices are opened subject to distance population and income norms fixed for the purpose. In order to fulfill the Universal Service Obligation USO a subsidy is provided to all BO’s in rural areas which ranges from 66.66 in normal rural areas to 85 in hilly tribal desert and inaccessible areas. However no subsidy is offered to the Departmental Post Offices in urban areas as they are expected to be financially self supporting and earn 5 profit after the first year. 3.4 Annual targets for opening of post offices were allotted since the inception of the scheme “Expansion of the Postal Network” under the Five Year Plans. Plan support was also available earlier for recurring and non- recurring cost of new post offices during the Plan period in which they are opened. The strategy for expansion of the network has undergone some modifications in the recent years and the manpower requirements for opening of new post offices are met only through redeployment of existing resources since the 10 th Five Year Plan. 3.5 During the current financial year 2013- 2014 Circles have achieved the physical targets for opening of 94 SOs and 80 BOs by relocation/redeployment 200 Franchise outlets provision for basic infrastructural equipment to 10080 BOs installation of new Letter Boxes in 12023 BOs in rural areas installation of signages in 17046 BOs and embedding of cash chests in 8280 BOs. 3.6 Year wise number of post offices with rural-urban breakup since 2008-2009 has been shown in the following graph: 25000 45000 65000 85000 105000 125000 145000 165000 2008-09 2009-10 2010-11 2011-12 2012-13 139144 139182 139040 139086 139164 15871 15797 15826 15736 15692 Urban Rural Years Number of Posts NUMBER OF POST OFFICES Chapter 3 POstAl And MAil OPerAtiOns

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okf"kZd fjiksVZ 201314 20 Mkd dh ekk 3-7 o"kZ 201213 ds nkSjku fiNys o"kZ dh rqyuk esa gSaMy fd x Mkd ifjkr ds rqyukRed vkadM+ksa dk CkSjk rkfydk1 esa fnk xk gSA LihM iksLV oa Dlçsl iklZy iksLV Mkd usVodZ dk b"Vre miksx ifjkstuk 3-8 Mkd foHkkx us Mkd dh çkslsflax ikjs"k.k rFkk forj.k dh xq.koÙkk esa lq/kkj ykus ds mís ls 2010 esa Mkd usVodZ dk b"Vre miksx ifjkstuk ¼euvksih½ vkjEHk dh FkhA bl ifjkstuk esa çeqk Mkd çpkyuksa dks lqpk: cukus dh –f"V ls Mkd foHkkx ds igys ds Mkd usVodZ dk lesdu vkSj b"Vre miksx dk dkZ kkfey gSA bl ifjkstuk esa Mkd dh çkslsflax ikjs"k.k rFkk forj.k ls lacaf/kr çpkyukRed çfØk dks vf/kd ekudh—r cukus o mlesa lq/kkj ykus dk y Hkh jkk xk gSA 3-9 LihM iksLV çFke Js.kh vkSj frh Js.kh dh Mkd ds fy çpkyukRed usVodZ dks d gc oa Liksd usVodZ e‚My ds :i esa iquxZfBr fdk xk gSA çpkyuksa dks ljy cukus rFkk dkZdqkyrk c+kus ds mís ls çpkyukRed çfØkvksa dks iquOZofLFkr fdk xk gSA 3-10 bl ifjkstuk ds d Hkkx ds :i esa d v‚uykbu dkZfu"iknu vuqohk.k ç.kkyh Hkh fodflr dh xbZ gSA LihM iksLV ds fy v‚uykbu VªSd aM Vªsl ç.kkyh dks lq–+ fdk xk gS ftlds ifj.kkeLo:i Hkkjrh Mkd dh osc lkbV www.indiapost.gov.in ij vf/kdkak oLrqvksa ds fy LihM iksLV oLrqvksa dh aMVqaM fLFkfr nsk ldrs gSaA ifjkstuk ds Hkkx ds :i esa çkjaHk dh xbZ igyksa ds ifj.kkeLo:i iwjs usVodZ esa LihM iksLV ds çs"k.k ds le ¼cqfdax vkSj forj.k ds chp dk le½ esa lq/kkj gqvk gSA 3-11 iath—r Mkd ds fy Hkh v‚uykbu VªSafdax lqfo/kk çkjaHk dh xbZ gSA Dlçsl iklZy rFkk fctusl iklZy ds ds fy Hkh gky esa v‚uykbu VªSd oa Vªsl lqfo/kk kq: dh xbZ gSA xzkgd LihM iksLV oa iath—r Mkd dh rjg bu mRiknksa ds fy viuh Mkd oLrqvksadUlkbuesaV dh fLFkfr dk v‚uykbu irk yxk ldrs gSaA rkfydk 1 Mkd ifjkr ¼ykkksa esa½ 2011 2012 2012 2013 o`fdeh ¼ esa ½ iath—r 191.1 179.3 - 6.17 xSjiath—r 5778.7 5416.3 - 6.27 çhfee mRikn 402.0 459.8 14.38 dqy 6371.8 6055.4 - 4.97 cpiu ls kq:vkr

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ANNUAL REPORT 2013-14 21 MAIL VOLuME 3.7 Comparative statistics of mail traffic handled during 2012-2013 as compared to previous year is given in Table-1. Speed Post and Express Parcel Post MAIL NETWORk OPTIMIzATION PROjECT 3.8 Department of Posts had initiated a “Mail Network Optimization Project” MNOP in 2010 to improve the quality of mail processing transmission and delivery. The project involved consolidation and optimization of the erstwhile mail network of the Department of Posts with a view to streamline core mail operations. It also sought to bring in greater standardization and improvement in the operational processes relating to mail processing transmission and delivery. 3.9 The operational networks for Speed Post First Class and Second Class mail have since been restructured into a hub and spoke network model. Operational processes have been redesigned in order to simplify operations and improve efficiency. 3.10 An online performance monitoring system has also been developed as part of the Project. The online track and trace system for Speed Post has been strengthened as a result customers can view the end-to-end status of Speed Post articles on India Post website www.indiapost.gov.in for most of the articles. As a result of the initiatives undertaken as part of the Project the transit time time between booking and delivery for Speed Post has improved across the network. 3.11 Online tracking facility has been introduced for Registered mail also. Online track and trace facility has recently been introduced for Express Parcels and Business Parcels as well. Customers can view the status of their articles/ consignments for these products online in the manner similar to that of Speed Post and Registered Post. TABLE 1 Mail Traffic in Million 2011- 2012 2012- 2013 Increase / Decrease in age Registered 191.1 179.3 - 6.17 Unregistered 5778.7 5416.3 - 6.27 Premium Products 402.0 459.8 14.38 TOTAL 6371.8 6055.4 - 4.97 Starting Young

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okf"kZd fjiksVZ 201314 22 Lopkfyr Mkd çkslsflax dsUæ LFkkfir djuk 3-12 Mkd çkslsflax esa khkzrk ykus ds mís ls foHkkx us fnYyh vkSj dksydkrk esa Lopkfyr Mkd çkslsflax dsUæksa ¼eihlh½ dh LFkkiuk dh gSA s dsUæ ySVj l‚fVaZx ekhu ¼yle½ rFkk fefJr Mkd l‚VZj ¼eel½ ls lfTtr gSa ftldh NaVkbZ LihM çfr kaVk Øek: 35000 vkSj 18000 oLrqa gSaA cM+h gqbZ NaVkbZ kerk rFkk ekhuh—r çkslsflax lqfo/kk ls bu kgjksa esa Mkd dh NaVkbZ vkSj forj.k esa khkzrk vkbZ gSA ekufpksa dk fMftVkbtsku 3-13 kgjksa ds fMftVkbTM ekufp tks iksVZy www.indiapost.gov.in ds tfj vke turk ds fy lqyHk gSa vU phtksa ds lkFklkFk Mkdkjksa dh vofLFkfr fiu ckÅaMªh chV ckÅaMªh nkkZaxsA fjeksV ls lapkfyr ÝSafdax ekhu 3-14 ÝSafdax ç.kkyh esa mUur çkS|ksfxdh ds fodflr gksus ij 30-06-2013 rd futh çksäkvksa dh lHkh bysDVªkfud ÝSafdax ekhuksa dks çfrLFkkfir djus dh ekbxzsku kstuk ds lkFk 16-08-2010 ls fjeksVyh lapkfyr ÝSafdax ekhuksa dh kqvkr dh xbZ A bl ç.kkyh esa 2 Mh eSfVªDl dksM dk l`tu tSlh vf/kd lqjfkr badtsV fMftVy fçafVax bysDVªkfud liksVZ ç.kkyh ds l`tu ftlls ekhu ds ehVjksa dks fjeksV ls lsV fdk tk ldrk gS ekuoh gLrksi dh lekfIr rFkk ekhu ls loZj rd MkVk dk çokg c+k jkus dh lqfo/kk gSA 3-15 vkjeQe d lqjfkr fofk"V vkSj fMftVy ÝSad çnku djrh gS rFkk g kafd eqækvksa ij fuHkZj ugha gSA fuf/kka d Mkd lqjkk a ¼ihlMh½ ds tfj lqjfkr dh tkrh gSa ftldh ejEer ugha gks ldrh rFkk g ÝSafdax ekhuksa dk vkarfjd fgLlk gS ftlls NsM+NkM+ ugha dh tk ldrh A fuf/kksa ds jftLVj dks Hkh gkFk ls vFkok bysDVªkfud rjhds ls ugha cnyk tk ldrk tks bu ekhuksa dks pksjh eqä cukrk gSA 3-16 31 ekpZ 2014 rd çkbosV çksäkvksa ds fy 9059 rFkk foHkkx ds çksx gsrq 542 fjeksV ls lapkfyr ÝSafdax ekhuksa ds fy ykblsal fdk xk gSA foHkkx dh 12oha kstuk vof/k ds nkSjku vkjeQe ds vf/kçki.k rFkk nsk Hkj esa Mkdkjksa esa mudh LFkkiuk ds fy lfdZyksa dks fuf/kksa ds vkcaVu ds kjk fjeksV ls eihlh fnYyh fefJr Mkd lkWVZj eihlh fnYyh i NaVkbZ ekhu

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ANNUAL REPORT 2013-14 23 SETTING uP OF AuTOMATED MAIL PROCESSING CENTRES 3.12 The Department has established Automated Mail Processing Centres AMPCs in Delhi and Kolkata in order to expedite mail processing. These Centres are equipped with a Letter Sorting Machine LSM and a Mixed Mail Sorter MMS each with the sorting speed of 35000 and 18000 items respectively per hour. The enhanced sorting capacity and mechanized processing facility expedited sorting and faster delivery of mail in these cities. DIGITIzATION OF MAPS 3.13 The digitized maps of the cities which are accessible to the public through the portal www.indiapost.gov.in will show the location of post office PIN boundary beat boundary among other things. REMOTELy MANAGED FRANkING MACHINES 3.14 In the wake of evolution of advanced technology in the franking system allowing inkjet digital printing with more security features like generation of 2D Matrix code creation of electronic support system facilitating remote setting of meters of machine eliminating human intervention and flow of data from franking machines to the Server Remotely Managed Franking Machines RMFMs were introduced from 16.08.2010 with a migration plan to replace all Electronic Franking Machines of private users by 30.06.2013. 3.15 The RMFMs offer a secure unique and digital frank and do not rely on mechanical seals. The funds are secured through a Postal Security Device PSD which is not open to repair and forms an internal part of the Franking Machines and is tamper proof. The funds register also cannot be changed by any means physically or electronically making these machines free from pilferage. 3.16 Till 31 st March 2014 9059 RMFMs for private users and 542 by the Department are licensed for use. The Department plans to meet the requirement of RMFMs during the 12 th Plan AMPC Delhi Mixed Mail Sorter AMPC Delhi Letter Sorting Machine

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okf"kZd fjiksVZ 201314 24 lapkfyr ÝSafdax ekhuksa dh viuh vkodrk iwjh djus dh kstuk gSA esy eksVj lsok 3-17 esy eksVj lsok ¼eel½ o"kZ 1944 esa vfLrRo esa vkbZA bldk mís Mkd qykbZ ds fy Mkd foHkkx dh t:jrksa dks iwjk djuk FkkA esy eksVj lsok ds dkksaZ esa Mkdkjksa vkjel dkkZyksa cUnjxkgksa ds chp Mkd FkSyksa dh qykbZ udnh dh qykbZ LihM iksLV/Fkksd Mkd mBkuk vkSj mldk forj.k rFkk y‚ftfLVd Mkd lsoka LVkQ dkjksa/fujhk.k okguksa dh ejEer rFkk vuqjk.k kkfey gSA 3-18 esy eksVj lsok ij 1298 esy eksVj okguksa ds ifjpkyu rFkk jkjkko dk nkfRo gS ftlesa ls 224 lhuth ifjpkfyr ikZoj.k vuqdwy Mkd oSu gSa tks vgenkckn fnYyh rFkk eqEcbZ esa py jgh gSaA eksVj okguksa ds csM+s ds ifjpkyu gsrq nsk Hkj esa eel dh 96 wfuVsa gSa ftuesa ls 17 esy eksVj lsok wfuVksa esa iw.kZ fodflr odZk‚i miyC/k gSA 3-19 o"kZ 201314 esa Mkd dh qykbZ ds fy esy eksVj lsok okguksa esa 34-59 fefyu fd-eh- dk lQj r fdkA fiNys o"kZ dh rqyuk esa okguksa ds miksx esa 2-31 vFkkZr 0-722 fefyu fd-eh- dh o`f gqbZA esy eksVj lsok ds dkksaZ esa Mkdkjksa vkjel dkkZyksa Vhevks jsyos LVskuksa jesy NaVkbZ dkkZyksa cUnjxkgksa ds chp Mkd FkSyksa dh qykbZ udnh dh qykbZ LihM iksLV/Fkksd Mkd mBkuk vkSj mldk forj.k rFkk y‚ftfLVd Mkd lsoka LV‚Q dkjksa/fujhk.k okguksa dh ejEer rFkk vuqjk.k kkfey gSaA 3-20 o"kZ 201314 ds nkSjku Fkksd oa LihM iksLV Mkd dk forj.k oa laxzg.k kstuk ds rgr 05 vfrfjä okgu kjhns x rFkk Qjhnkckn xkftkckn xqM+xkao uoh eqEcbZ rFkk uksMk tSls fodflr gks jgs ksksa esa okguksa dks forfjr fdk xk A bl foÙkh o"kZ ds nkSjku fofHkUu lfdZyksa ds 96 iqjkus okguksa dks cnyk xk A iVuk fcgkj esa i forfjr djrs gq iksLVeSu

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ANNUAL REPORT 2013-14 25 Period by allotting funds to the Circles for their procurement and deployment in the post offices across the country. MAIL MOTOR SERVICES 3.17 The Mail Motor Services MMS came in existence in the year 1944 with the purpose of meeting the requirement of the Department of Posts for conveyance of mails. The functions of the MMS include services like conveyance of mail bags between Post Offices RMS offices TMOs Railway Stations Airmail Sorting Offices Sea Ports conveyance of cash pickup and delivery of Speed Post/Bulk Mail and Logistic Post Services repairs and maintenance of Staff Cars/inspection vehicles. 3.18 The MMS is also responsible for operation and maintenance of 1298 mail motor vehicles of which 224 are Compressed Natural Gas CNG propelled environment friendly vans in Ahmadabad Delhi and Mumbai. 96 MMS Units in the country operate the fleet of motor vehicles of which 17 MMS units have full- fledged workshops. 3.19 The MMS vehicles covered 34.59 million kms. for conveyance of mails during the year 2013-14. The utilization of vehicles increased by 2.13 i.e. 0.722 million kms. over the previous year. 3.20 05 additional vehicles were procured during 2013-14 under the scheme for Bulk and Speed Post mail delivery and collection and vehicles were distributed to developing area like Faridabad Ghaziabad Gurgaon Navi Mumbai and Noida. 96 condemned vehicles of various Circles were also replaced during the financial year. Postman delivering letter in Patna Bihar

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okf"kZd fjiksVZ 201314 26 4-1 çkstsDV sjks 2008 ls çpkfyr Ldhe gS ftlesa dksj ksksa esa lsok dh xq.koÙkk esa o`f djus rFkk yqd .M Qhy esa lq/kkj djus ds lanHkZ esa kgjh vkSj xzkeh.k ksksa nksuksa esa Mkdkjksa ds mUuu dh ifjdYiuk dh xbZ gSA bl ifjkstuk dk mís LVkQ rFkk Mkdkjksa esa vkus okys xzkgdksa nksuksa ds fy dkksZuqdwy okrkoj.k dk l`tu djuk lqjfkr dusfDVfoVh ds ek/e ls lHkh vkbZVh lefFkZr lsoka çnku djuk çeqk Okolkfd ksksa vFkkZr Mkd forj.k /ku çs"k.k bysDVªkWfud vkSj gLrpkfyr nksuksa esa rFkk Mkd cpr kstukvksa esa lsok xq.koÙkk ds Lrjksa esa lq/kkj djuk gSA 4-2 o"kZ 201213 esa bl kstuk dks vkSj 18600 Mkdkjksa esa kq: fdk xk ¼pj.kI ls pj.k VI½ rFkk foÙkh o"kZ 201314 esa eq çpkyukas ds varxZr pj.k– VII esa 2965 vkSj Mkdkjksa dks tksM+k tkxkA yqd aM Qhy ds rgr vc rd doj fd x Mkdkjksa dh dqy lak 2515 gS ¼pj.kI ls pj.k VI rd ½ rFkk pj.k VII ds varxZr 100 Mkdkjksa dks doj fdk tkxkA eq dkZdyki 4-3 bl ifjkstuk ds pkj eq dkZdyki gSa: • Mkd forj.k çkfIr ds fnu forj.k forj.k laca/kh lwpuk miyC/k djkuk VªSd aM Vªsl ekuhVfjax ra rFkk çRsd pj.k ij çxfr • cpr cSad dkmaVjksa ij ysunsu ds le esa deh Q‚eZ vkSj vU lkexzh dh ikZIr miyC/krk eq dkZfu"iknu ladsrdksa ds ewYkadu ds fy e‚uhVfjax raA • /ku çs"k.k çkfIr ds fnu euhvkMZjksa dk forj.k mi Mkdkjksa vkSj kkkk Mkdkjksa esa udnh dh miyC/krk vkbZevks bZevks bysDVªkfud baVjuskuy euhvkMZj A • dkkZy lsok Lrj xzkgd larqf"V esa lq/kkjLoPNrk lkoZtfud Q‚eZ xzkgd lsok dsUæ ukxfjd kks"k.kk i lkoZtfud g‚y esa xzkgdksuqdwy okrkoj.kA ifjkstukvksa ds kVd bl ifjkstuk ds nks kVd gSa • Mkd forj.k /ku çs"k.k cpr cSad vkSj dkkZy lsok Lrjksa ds ks ij foks"k cy nsrs gq ewy ks esa lq/kkj ¼xsV fn dksj jkbV½ • czSafMax vkbZVh ekuo lalk/ku rFkk volajpuk ds ksksa ij foks"k cy nsrs gq yqd aM Qhy dk vk/kqfudhdj.k djukA yqd aM Qhy bl ifjkstuk ds yqd aM Qhy ds varxZr fuEufyfkr kVd doj gksrs gSa • czSafMax leku czSaM pØ lqfufpr djuk • çkS|ksfxdh lHkh fpfàr Mkdkjksa dks vkbZVh lefFkZr lsoka yhTM ykbucz‚McSaM dusfDVfoVh miyC/k djkuk rFkk ikoj cSadvi dh ikZIr OoLFkk djukA • ekuo lalk/ku LVkQ dh l‚¶V fLdYl vkSj çpkyu kerk esa o`f djuk rFkk lHkh deZpkfjksa dks çfkk.k çnku djukA • volajpuk Li"V –"rk ds fy czSafMax djus gsrq Hkhrjh rFkk ckgjh fgLlksa dks ekud :i nsukA v/k 4 çkstsDV sjks

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ANNUAL REPORT 2013-14 27 4.1 “Project Arrow” is a scheme operating since April 2008 which envisages up-gradation of post offices in urban and rural areas both in terms of enhancing the quality of service in ‘Core Areas’ and improving the ‘Look and Feel’. The project aims at creating a conducive and friendly working environment both for the staff and the customers visiting the post offices providing all IT enabled services through secure connectivity improving the service quality levels in the core business areas e.g. mail delivery remittances both electronic and manual and Postal Savings schemes. 4.2 The scheme was extended to 18600 post offices from Phase I to Phase VI in 2012- 2013 and 2965 post offices will be further added in Phase VII in the financial year 2013- 14 under core operations. The total number of post offices covered under ‘Look and Feel’ so far are 2515 from Phase I to Phase VI and 100 post offices will be covered in 2013-14 under Phase VII. CORE ACTIVITIES 4.3 This project has four core activities: • Mail Delivery: Delivery on the day of receipt to provide for intimation of delivery track and trace monitoring mechanism and progress at every stage. • Savings Bank: Reduction in transaction time at counters adequate availability of forms and other stationery monitoring mechanism to assess the key performance indicators. • Remittance: Delivery of Money Orders on the day of receipt cash availability in the SOs and BOs provide the services of iMO eMO Electronic International Money Order. • Office service level: Improvement in customer satisfaction - cleanliness public forms Customer Care Centre CCC Citizen Charter conducive and friendly environment in the public hall. COMPONENTS OF PROjECT ARROW Project Arrow has two components: • ‘Get the Core Right’ with focus areas on Mail Delivery Remittances Savings Bank and Office Service Levels. • Modernize ‘Look and Feel’ – with focus areas on Branding IT Human Resource and Infrastructure. Chapter 4 PrOjeCt ArrOw ”LOOk AND FEEL” The following factors are covered under ‘Look and Feel’ of this project: • Branding: Ensure uniform brand hierarchy. • Technology: All identified post offices to provide IT enabled services leased line / broadband connectivity and adequate provision of power back-up. • Human Resource: Enhancement of operational and soft skills of the staff training to all staff members. • Infrastructure: Standardization of interiors and exteriors aimed at branding for easier visibility.

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okf"kZd fjiksVZ 201314 28 fuxjkuh ra 4-4 fdlh çdkj ds eSuqvy gLrksi ds cxSj lh/ks loZj ls ksh bdkbksa ls MkVk dfr djus ds fy d osc vk/kkfjr fuxjkuh ra vFkkZr MhbZVh fjiksfVaZx rSkj fdk xk gSA lHkh eq dkZ fu"iknu ladsrdksa ¼dsihvkbZ½ ls lacaf/kr MkVk dh ckjhdh ls tkap dh tkrh gS rFkk dkkZUou dh dfeksa dks nskk tkrk gS rFkk mUgsa nwj djus gsrq lq/kkjkRed dne mBk tkrs gSaA eqky Lrj vkSj lHkh lfdZy eqkyksa esa lefiZr dkZØe dkkZyksa dh LFkkiuk dh xbZ gSA fctusl baVsfytsal ¼chvkbZ½ Vwy lfgr çkstsDV sjks ds fy d osclkbV http://www.indiapostarrow.gov.in o"kZ 201314 esa çkjaHk dh xbZA chvkbZ Vwy çkstsDV sjks ds ihvkbZ ds laca/k esa dkZ fu"iknu dh lehkk djus ds fy jk"Vªh ls Mkdkj Lrj rd varfdZzkRed ekufp dk miksx djus ds fy foHkkxh çksäkvksa dks lke cukrk gSA ifjkstuk ds ykHk 4-5 bl ifjkstuk ds fuEufyfkr ykHk gSa ➢ czk.M okyh igpku LFkkfir djus ds fy yqd oa Qhy ds rgr Mkdkjksa dh lktlTtk dks c+kuk ➢ osc vk/kkfjr çs"k.k lsokvksa ds tfj vklku vkSj Rofjr xfr ls /kukarj.k igys ckn esa dkkh fgUnw foofo|ky Mkd Äj dkkh fgUnw foofo|ky Mkd Äj ds vUnj ds dkamVj

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ANNUAL REPORT 2013-14 29 MONITORING MECHANISM 4.4 A Web-based monitoring mechanism i.e. DET Reporting has been devised to collect the data from the field units directly from the server without any manual intervention. Data on all Key Performance Indicators KPIs are minutely scrutinized and gaps in implementation and remedial measures worked out. Dedicated Programme Offices have been set up at the Headquarter level and in all Circle Headquarters. A website for the Project Arrow http://www.indiapostarrow.gov.in along with a Business Intelligence BI tool were launched in the financial year 2013-14. The BI Tool enables departmental users to use an interactive map to drill down from national to post office level for viewing the performance in respect of Project Arrow KPIs. ADVANTAGES FROM THE PROjECT 4.5 The advantages from the Project are: ➢ Upgrade appearance of post offices under ‘Look Feel’ to establish a branded identity. ➢ Simple and fast money transmission through a web based remittance services. BEFORE AFTER Kashi Hindu Vishwavidhyalya Post Office Kashi Hindu Vishwavidhyalya Post Office inside counter

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okf"kZd fjiksVZ 201314 30 ➢ LVkQ dks lkW¶VfLdy esa çfkk.k nsdj rFkk lwpuk çkS|ksfxdh ds lekosku ds tfj nkrk esa lq/kkj ykdj dkmaVjksa ij çrhkk le esa deh ykuk ➢ çkfIr ds fnu forj.k ds fy çsf"kr Mkd ds çfrkr esa lq/kkj ykuk ➢ vU dkkZyksa dks çsf"kr Mkd ds çfrkr esa lq/kkj ykuk ➢ pj.k I ls pj.k V okys Mkdkjksa esa 99 rd Mkdkj cpr cSad kkrksa dk fMftVkbtsku ➢ dkmaVjksa ij rsth ls ysunsu rFkk e`rd Ofäksa ls lacaf/kr lHkh nkoksa dk rFkk Mkdkjksa esa çkIr kkrksa ds VªkalQj rFkk kkrksa dks cUn djus ds vuqjks/k dk le ij fuiVku ➢ Mkdkj ds fu"iknu ds ewYkadu ds fy LFkkuh ukxfjd kks"k.kki rSkj djuk ➢ tu fkdkrksa dh v‚uykbu gSaMfyax vkSj fkdkrksa dk le ij fuiVku ➢ Mkdkjksa esa mfpr ladsrdksa ysku yst ukxfjd kks"k.kk i vkSj ikZIr ekk esa QkeZ miyC/k djk dj lkoZtfud gky esa xzkgdksa ds fy eShiw.kZ ifjosk dk fodkl ➢ xyr ax ls çsf"kr rFkk okil çsf"kr oLrqvksa esa deh ykdj forj.k esa lq/kkj djuk vkSj ➢ ohfMks dkUÝsal ds tfj ekuhVfjax djds mPp fu"iknu rFkk ifjkstuk dh lrrrkA ekuonj mi MkdÄj iksjcanj xqTkjkr

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ANNUAL REPORT 2013-14 31 ➢ Reduce waiting time at the counters by improving efficiency through induction of IT and soft skills training to the staff. ➢ Improve the percentage of mails sent out for delivery on the day of receipt. ➢ Improve percentage of mail dispatched to other offices. ➢ Digitization of POSB accounts upto 99 has been done in Phase I to V Post Offices. ➢ Faster transaction at counters and timely settlement of all deceased claims account transfer and account closure request received in the Post Office. ➢ Formation of “Local Citizens Forums” for evaluation of the performance of the Post Office. ➢ Online public grievances handling and timely settlement of complaints. ➢ Development of customer friendly environment in the public hall through proper signage’s writing ledge Citizen’s Charter and adequate availability of forms. ➢ Improve delivery by reducing missent and sent back articles. ➢ Sustainability of the project and high performance ensured by regular monitoring through video conferences. Manavadar Sub Post Office Porbandar Gujrat

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okf"kZd fjiksVZ 201314 32 5-1 Mkd foHkkx dh vkbZVh vk/kqfudhdj.k ifjkstuk Hkkjr ljdkj kjk uoEcj 2012 esa 49090 fefyu - ds ifjO ds lkFk feku eksM bZxousaZl ifjkstuk ds :i esa vuqeksfnr dh xbZ FkhA bl ifjkstuk dk mís Mkd foHkkx dh çpkyukRed dkZdqkyrk esa lexz ifjorZu rFkk v|ru çkS|ksfxdh vkSj dusfDVfoVh ds ek/e ls çpkyukRed vkSj çkkldh bdkbksa dh lsok lqiqnZxh esa lq/kkj ykuk gSA 5-2 bl ifjkstuk dk mís nsk ds nwjLFk fgLlksa dks doj djrs gq 154856 Mkdkjksa dks usVodZ ls tksM+uk gS rkfd nsk Hkj esa lHkh çdkj dh yskkns Mkd oLrqvksa vkSj iklZyksa ds fy VªSd oa Vªsl lqfo/kk ykxw dh tk lds vkSj lkFk gh jhy Vkbe tkudkjh eqgSk djkbZ tk lds rkfd xzkgdksa ls QhMcSd çkIr gks vkSj çca/kdh dkZ dqkyrk ls gks ldsaA 5-3 bl ifjkstuk dk dkkZUou dkZ o"kZ 201213 esa çkjaHk gqvk vkSj o"kZ 2015 rd blds iwjh rjg çpkfyr gks tkus dh laHkkouk gSA bls vkB ksksa ¼lkbykst½ esa dkkZfUor fdk tk jgk gS ftlds fy 6 vkjQih çnku fd tk pqds gSa vkSj nks vafre pj.k esa gSaA dEIwVjhdj.k rFkk usVofd±x 5-4 31 ekpZ 2013 dh fLFkfr ds vuqlkj 25145 Mkdkj dEIwVjh—r dj fn x gSa tks fd nsk Hkj ds dqy Mkdkjksa dk 16-24 gSA yxHkx 28000 LFkyksa dks okbM fjk usVodZ ¼oSu½ ls tksM+k tkxk ftuesa lHkh foHkkxh Mkdkj esy dkkZy LihM iksLV dsUæ jsy Mkd lsok dkkZy çkklfud dkkZy kkfey gSaA MkVk dsaæ vkSj vkink fjdojh dsaæ 5-5 Mkd foHkkx kjk çnku dh tkus okyh lHkh lsokvksa ds fy dh—r Iyhdsku l‚¶Vosj vkSj dsaæh—r MkVk ds HkaMkj.k ds mís ls uoh eqEcbZ esa d MkVk dsUæ LFkkfir fdk xk gSA MkVk dsUæ dks vkikrdkyhu ifjfLFkfrksa esa cSdvi çnku fd tkus gsrq eSlwj esa d vkink fjdojh dsUæ LFkkfir fdk tk jgk gSA 5-6 ifjkstuk ds usVodZ baVhxzsVj kVd ds :i esa 22200 LFkyksa dks foHkkx ds oSu ds varxZr usVodZ fdk xk gSA bl çdkj g nsk dk fokkyre oSu gSA foÙkh ç.kkyh baVhxzsVj 5-7 bl ifjkstuk ds foÙkh ç.kkyh baVhxzsVj kVd dk mís foHkkx ds cpr cSad rFkk Mkd thou chek çpkyuksa dks d dsaæh eap ds ek/e ls dEIwVjh—r djuk gSA dksj cSafdax lek/kku ¼lhchl½ dkkZUou ds çkksfxd pj.k esa gS vkSj bl laca/k esa vc rd 360 Mkdkjksa esa çpkyu dkZ vkjaHk dj fnk xk gSA ihyvkbZ ds dEIwVjhdj.k ds laca/k esa 8 Vhe LFkkfir dj fn x gSa vkSj bl çpkyu ds varxZr 1138 Mkdkj doj dj fn x gSaA dksj ç.kkyh baVhxzsVj 5-8 bl ifjkstuk ds dksj ç.kkyh baVhxzsVj kVd dk mís foHkkx ds foÙk o yskk rFkk ekuo lalk/ku dkksaZ ds lkFklkFk d dsaæh eap ds ek/e ls Mkdkjksa ds Mkd esy rFkk dkmaVj çpkyuksa dk dEIwVjhdj.k djuk gSA g ifjkstuk Hkh dkkZUou pj.k ij gSA Mkd foHkkx dk uoh eqEcbZ esa MkVk dsUæ v/k 5 vkbZVh vk/kqfudhdj.k ifjkstuk

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ANNUAL REPORT 2013-14 33 5.1 The IT Modernization Project of the Department of Posts was approved by the Government of India in November 2012 as a Mission Mode e-Governance Project with an outlay of ` 49090 million. The Project aims at transforming the Department of Posts’ operational efficiency and improving service delivery of operational and administrative units through upgraded technology and connectivity. 5.2 The purpose is to network all 154856 post offices covering the remotest parts of the country to enable track and trace of all kinds of accountable mails and parcels in the country and also provide real time information to facilitate customer feedback and management functions. 5.3 The implementation of the Project was initiated in the year 2012-2013 and is expected to be operational by 2015. It is being implemented in eight silos for which six RFPs have been awarded and two are in the final stages. COMPuTERIzATION AND NETWORkING 5.4 Upto 31 st March 2013 25145 post offices which are 16.24 of the total post offices of the country has been computerized. About 28000 locations which include all Departmental POs Mail Offices Speed Post Hubs RMS Offices and Administrative Offices will be brought under the WAN network. DATA CENTRE AND DISASTER RECOVERy CENTRE 5.5 A Data Centre has been set up at Navi Mumbai to store Integrated Application Software and centralized data for all the services offered by the Department of Posts. A Disaster Recovery Centre for providing emergency back up to the Data Centre is being set up in Mysore. 5.6 As part of the Network Integrator stream of the Project 22200 locations have been networked on the Department’s WAN thereby making it the largest WAN in the country. FINANCIAL SySTEMS INTEGRATOR 5.7 The Financial Systems Integrator stream of the Project aims at computerizing through one central platform the Savings Bank and PLI operations of the Department. Core Banking Solution is in the pilot implementation stage and 360 post offices have so far been made operational on this account. 8 ATMs have been commissioned and 1138 post offices have gone live in respect of computerization of PLI. CORE SySTEMS INTEGRATOR 5.8 The Core Systems Integrator CSI stream of the Project aims at computerizing through one central platform all the postal mails and counter operations of the post offices apart from implementing computerization of finance and accounts and HR functions of the Department. This project is also in the implementation stage. Data Centre of DOP at Navi Mumbai Chapter 5 it MOdernizAtiOn PrOjeCt

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okf"kZd fjiksVZ 201314 34 6-1 Mkdkjksa ds vius fokky usVodZ ds lkFk Mkd foHkkx xzkgd lsok dsafær laxBu gksus dk fujarj çkl djrk gSA Mkdkj xzkgdksa dks d gh LFkku ij vusd miksxh lsoka çnku djrk gS rFkk bl çdkj vke vkneh dks kj rd lgwfyr rFkk fdQkr miyC/k djkrk gSA vius lkekftd nkfRoksa dks iwjk djus ds lkFklkFk Mkd foHkkx us jktLo vftZr djus ds mís ls vusd Oolk mRikn vkSj lsoka çkjaHk dh gSa tSls fjVsy iksLV bZiksLV bZ Hkqxrku bZMkdkj LihM iksLV Dlçsl iklZy Oolk iklZy y‚ftfLVd iksLV Oolk iksLV bRkfn A 6-2 bu Okolkfd dkZdykiksa dks xfr çnku djus ds fy Mkd foHkkx us o"kZ 1996 esa Oolk fodkl funskky dh LFkkiuk dh FkhA foi.ku ij vf/kd /ku dsafær djus ds mís ls o"kZ 200405 esa bls Oolk fodkl oa foi.ku funskky ds :i esa iquxZfBr fdk xk FkkA Oolk fodkl oa foi.ku funskky dh v/krk eq egkçca/kd kjk dh tkrh gSA lfdZyksa ksksa vkSj fMohtuksa esa Hkh lefiZr Oolk fodkl oa foi.ku fMohtusa LFkkfir dh xbZ gSaA Dlçsl iklZy oa Oolk iklZy 6-3 cktkj dh viskkvksa xzkgdksa dh ekaxksa vkSj çpkyukRed OogkZrk dks /ku esa jkrs gq Mkd foHkkx dh iklZy lsokvksa dks lq–+ cukrs gq Dlçsl iklZy vkSj Oolk iklZy lsoka çkjaHk dh xbZ gSa rFkk Dlçsl iklZy iksLV dks 02-12-2013 ls can dj fnk xk gSA 6-4 u iklZy mRiknksa dks çkjaHk fd tkus dk mís mHkjrs cktkj esa viuh igqap cukuk rFkk xzkgdksa dks csgrj xq.koÙkk okyh lsoka çnku djuk gS rkfd foHkkx ds jktLo esa o`f gks ldsA Dlçsl iklZy 6-5 Dlçsl iklZy d çhfee iklZy lsok gS tks fd fjVsy ds lkFklkFk Fkksd esa iklZy Hkstus okys xzkgdksa ds fy Hkh miyC/k gSA g lsok iklZyksa dk kj ij lec oa lqjfkr forj.k çnku djrh gSA 6-6 ikjs"k.k esa yxus okys le dks Uwure jks tkus gsrq bu iklZyksa dks tgka vkod gks vj fy¶V djkk tkrk gSA Dlçsl iklZy dk Uwure çHkkZ Hkkj 0-5 fd-xzk- gS tcfd fjVsy xzkgdksa gsrq vf/kdre çHkkZ Hkkj 20 fd-xzk- oa lafonkxr xzkgdksa gsrq 35 fd-xzk- gSA 6-7 kqvkr esa Dlçsl iklZy lsok kgjksa tSls fd vkxjk vxjryk vgenkckn vEckyk csaxyq: Hkqousoj paMhx+ psUubZ fnYyh /kuckn ukZdqye Qjhnkckn xk xqaVwj xqM+xkao xzsVj uksMk xksok xkftkckn xqokgkVh gqcyh /kkjokM+ gSnjkckn bEQky bankSj tiqj tEew dksydkrk dksfdksM+ ykuÅ yqf/kkuk Rofjr forj.k gsrq oLrqvksa dh ekWuhVfjax v/k 6 Oolk fodkl oa foi.ku

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ANNUAL REPORT 2013-14 35 6.1 Department of Posts with its vast network of post offices continuously strives to be a customer service-centric organisation. The Post Office as a one stop shop provides a range of utility services to the customers and thus offers convenience and affordability at the door steps of the common man. In addition to meeting its social obligations Department of Posts with the aim to generate revenue has introduced a number of business products and services like Retail Post ePost ePayment ePost Office Speed Post Express Parcel Business Parcel Logistics Post Business Post etc. 6.2 To provide greater impetus to these business activities Department of Posts set up a Business Development Directorate in 1996. To provide a better focus on marketing it was reorganized as a Business Development and Marketing Directorate in the year 2004-05. The Business Development and Marketing Directorate is headed by a Chief General Manager. Dedicated Business Development and Marketing Divisions have also been created in the Circles Regions and Divisions. ExPRESS PARCEL AND BuSINESS PARCEL 6.3 Taking into account market considerations customer demands and operational feasibility the parcel service of the Department of Posts was revamped by introducing the Express Parcel and Business Parcel services and discontinuing the Express Parcel Posts from 02.12.2013. 6.4 The objective of introducing new parcel products is to make inroads in the emerging markets and offer a better quality service to the customers with a view to increase the revenue of the Department. ExPRESS PARCEL 6.5 Express Parcel is a premium parcel service available for retail as well as bulk customers offering a time bound safe and secure home delivery. 6.6 To have a minimal transit time these parcels are given an airlift wherever needed. The minimum chargeable weight of Express Parcel is 0.5 kg whereas the maximum chargeable weight is 20 kg for retail customers and 35 kg for contractual customers. 6.7 Initially the Express Parcel Service is available between the cities of Agra Agartala Ahmedbad Ambala Bengaluru Bhubaneshwar Chandigarh Chennai Delhi Dhanbad Ernakulam Faridabad Gaya Chapter 6 Business develOPMent And MArKeting Monitoring of articles for speedy delivery

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okf"kZd fjiksVZ 201314 36 eaxywj eSlwj eqEcbZ ukfld uksMk iVuk ijok.kq iq.ks jkaph fkeyk Jhuxj fkykax lwjr oMksnjk okjk.klh fotokM+k frouariqje 1 vkSj 2 lhchihvks ds chp miyC/k gSA bl lsok dks pj.kc :i ls iwjs nsk esa çkjaHk fdk tkxkA fctusl iklZy 6-8 fctusl iklZy lsok dk mís iklZyksa dk LFkyh ikjs"k.k çnku dj dkjiksjsV xzkgdksa ds fy forj.k dk d fdQkrh ek/e miyC/k djkuk gSA bl Js.kh esa iklZyksa dk Uwure çHkkZ Hkkj 2 fd-xzk- rFkk vf/kdre çHkkZ Hkkj 35 fd-xzk- gSA g lsok nsk ds lHkh LFkkuksa ds fy miyC/k gSA dSk v‚u fMyhojh 6-9 Hkkjrh xzkgdksa esa v‚uykbu kjhnnkjh ds c+rs ku ds ifj.kkeLo:i Hkqxrku lsokvksa vkMZj çkslsflax rFkk vkiwfrZ lsokvksa bRkfn esa Oolk ds vusdksa volj gSaA 6-10 Mkd foHkkx us fnukad 02-12-2013 ls iklZy lsokvksa esa ewYoZu ds :i esa dSk v‚u fMyhojh lqfo/kk ¼lhvksMh½ çkjaHk dh gSA g lqfo/kk Dlçsl iklZy fctusl iklZy vkSj LihM iksLV ds lafonk xzkgdksa ds fy miyC/k gSA ¶ySV jsV iklZy 6-11 vius xzkgdksa dks lgwfyr çnku djus rFkk iklZy ds vkdkjçdkj dks ekudh—r fd tkus ds mís ls 04-02-2011 dks ¶ySV jsV iklZy lsok çkjaHk dh xbZ FkhA 6-12 ¶ySV jsV iklZy d vj Dlçsl iklZy lsok gSA g lsok çhisM ¶ySV jsV iklZy c‚Dl çnku dj xzkgdksa dks vfrfjä lqfo/kk eqgSk djkrh gSA s c‚Dl rhu Hkkj oxksaZ 1 fd-xzk- 2-5 fd-xzk- vkSj 5 fd-xzk- esa miyC/k gSaA oYMZusV Dlçsl oYMZusV Dlçsl Hkkjrh Mkd vkSj Mksps iksLV Mhpy kjk laqä :i ls çnku dh tkus okyh d varjkZ"Vªh Dlçsl lsok gSA g lsok Hkkjr ds çeqk kgjksa dks foo ds 220 ls Hkh vf/kd nskksa vkSj ksksa ls tksM+rh gSA oYMZusV Dlçsl esa Mkd ks esa foo Lrj ij dkZjr nks cM+s lewgksa dh kfäka fufgr gSaA g nLrkost vkSj lkeku nksuksa ds fy kj ls kj rd varjkZ"Vªh vj Dlçsl lsok çnku djrh gSA g Mkd foHkkx dh d çhfee lsok gS ftlesa Hkkjr ds çeqk kgjksa ls ikjs"k.k le 24 fnuksa dk gSA vkbZ vkbZ Vh dkuiqj mi MkdÄj mŸkj Ánsk

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ANNUAL REPORT 2013-14 37 Guntur Gurgaon Greater Noida Goa Ghaziabad Guwahati Hubli-Dharwad Hyderabad Imphal Indore Jaipur Jammu Kolkata Kozhikode Lucknow Ludhiana Mangalore Mysore Mumbai Nashik Noida Patna Parwanoo Pune Ranchi Shimla Srinagar Shillong Surat Vadodara Varanasi Vijayawada Thiruvananthapuram 1 and 2 CBPO Central Base Post Office. This service will be expanded countrywide in a phased manner. BuSINESS PARCEL 6.8 Business Parcel aims to provide an economical distribution solution to corporate customers by providing a surface transmission of the parcels. The minimum chargeable weight of parcels in this category is 2 kg and the maximum is 35 kg. The service is available for all locations in the country. CASH ON DELIVERy 6.9 The increasing trend for online shopping among the Indian customers has tremendous business opportunities for payment services order processing and fulfillment services etc. 6.10 Department of Posts has introduced Cash on Delivery COD facility as a value addition to the parcel services from 02.12.2013 and is available to the contractual customers of Express Parcel Business Parcel and Speed Post. FLAT RATE PARCEL 6.11 To provide convenience to its customers and with a view to standardize its parcel size and shape Flat Rate Parcel service was introduced on 04.02.2011. 6.12 Flat Rate Parcel is an air express parcel service and provides an added convenience to the customers by offering them pre-paid Flat Rate Parcel boxes which are available in three weight slabs viz. 1 kg 2.5 kg and 5 kg. WORLDNET ExPRESS WorldNet Express is an international Express service jointly offered by India Post and Deutsche Post DHL connecting major cities of India to more than 220 countries and territories globally. WorldNet Express brings with it the strengths of two global giants in the postal sector. It offers door to door International Air Express service both for documents and merchandise and is a premium offering by the Department of Posts having a transit time of 2-4 days from major cities in India. IIT Kanpur Sub Post Office U.P .

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okf"kZd fjiksVZ 201314 38 6-13 ¶ySV jsV iklZy c‚Dl ç/kku Mkdkjksa rFkk vU fpfàr dEIwVjkbtM Mkdkjksa esa csps tkrs gSa A xzkeh.k ksksa lfgr leLr Hkkjr esa buds forj.k dh lqfo/kk miyC/k gSA g lsok varjkZ"Vªh iklZyksa ds fy Hkh miyC/k gSA fjVsy iksLV 6-14 xzkgdksa dks muds kj ij iw.kZ lqfo/kk ls rFkk fdQkrh njksa ij fofo/k tuksiksxh lsoka çnku djk tkus gsrq Mkdkjksa dks ouLV‚i k‚i ds :i esa fodflr fdk tk jgk gSA Hkkjrh Mkd fjVsy iksLV lsok dh kqvkr dj nsk Hkj esa Mkdkjksa ds Okid usVodZ dk ykHk mBk jgk gSA fjVsy iksLV ds v/khu vkus okyh lsokvksa esa fctyh ds fcyksa VsyhQksu fcyksa dj vkSj kqYd dk laxzg.k kkfey gSA 6-15 lqfo/kktud LFkkuksa ls jsy fVdV eqgSk djk tkus gsrq jsy eaky ds lgksx ls Mkdkjksa esa lHkh Jsf.kksa ds jsy vkjk.k fVdVksa dh fcØh dh tk jgh gSA orZeku esa g lsok 276 Mkdkjksa esa miyC/k gS vkSj bl usVodZ dk vkxs foLrkj fdk tk jgk gSA o"kZ 2013 ¼vçSy 2013 ls fnlEcj 2013½ ds nkSjku 1-716 fefyu fVdV tkjh fd x rFkk dehku ds :i esa 27-6 fefyu - vftZr fd xA 6-16 fjVsy iksLV ds varxZr lsokvksa ds dojst esa foLrkj rFkk foHkkx ds fy vfrfjä jktLo vftZr djus ds mís ls fnYyh lfdZy ds nks Mkdkjksa esa peVh kfM+ksa dh fcØh gsrq bl o"kZ d ikyV çkjaHk fdk xk gSA LihM iksLV 6-17 nsk ds lkr çeqk kgjksa ds chp rhoz oa lec forj.k lsok çnku fd tkus gsrq o"kZ 1986 esa LihM iksLV lsok çkjaHk dh xbZA rc ls nsk ds lHkh çeqk kgjksa esa blds usVodZ dk foLrkj fdk xk gSA LihM iksLV lsok ds varxZr iksa nLrkostksa vksj 35 fd-xzk- rd ds Hkkj okys iklZyksa dk nskHkj esa lec oa Hkjkslsean forj.k lqfufpr fdk tkrk gSA forj.k ds ekunaM fdUgha nks LFkkuksa ds e/ miyC/k ifjogu ds rhozre lk/ku dks /ku esa jkrs gq fu/kkZfjr fd tkrs gSa A bl lsok dk lapkyu çpkyu vkSj çca/ku esa okf.kfTd –f"Vdks.k okyh Okolkfd lsok ds :i esa fdk tkrk gS A 6-18 LihM iksLV lsok ds varxZr v‚uykbu VªSd oa Vªsl lqfo/kk çnku dh tkrh gS tksfd fooluhrk rhoz xfr rFkk xzkgdksUeqkh lsok dk esy gSA blds varxZr LihM iksLV oLrq dh igpku djus ds fy 13 vadks okys ckjdksM dk çksx fdk tkrk gSA g oscvk/kkfjr çkS|ksfxdhwww.indiapost.gov.in ij xzkgdksa dks LihM iksLV ds tfj Hksth xbZ oLrqvksa ds laca/k esa mudh cqfdax ls ysdj lqiqnZxh rd dh tkudkjh çnku djus esa lgkd fl gksrh gSA 6-19 LihM iksLV oLrqvksa ds fy foks"k lsok ds :i esa 0-1 fefyu - rd dh chek lqfo/kk Hkh çnku dh tkrh gSA 6-20 kjsyw LihM iksLV oLrqvksa ds forj.k esa Mkd foHkkx kjk fu/kkZfjr ekunaMksa dh rqyuk esa vf/kd foyac gksus ds vlaHkkO ekeys esa xzkgd kjk vnk fdk xk LihM iksLV kqYd çfriwfrZ jkfk ds :i esa ykSVk fnk tkrk gSA LihM iksLV ds varxZr ewYoZu xzkgdksa dh vkodrkvksa dks iwjk djus ds fy fuEufyfkr ewYofZZr lsoka miyC/k djkbZ tk jgh gSa • cqfdax vHkh Hkqxrku ckn esa ¼chuihy½ kstuk ds varxZr _.k • fu:kqYd fidvi • ekk ¼okYwe½ vk/kkfjr NwV • forj.k ds le Hkqxrku dh lqfo/kk ¼dSk v‚u fMfyojh½ çfrekg yxHkx 40 fefyu oLrqvksa dk forj.k dj LihM iksLV lsok Dlçsl m|ksx esa cktkj dh vxz.kh lsok cuh gqbZ gSA

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ANNUAL REPORT 2013-14 39 6.13 Flat Rate Parcel boxes are sold at Head Post Offices and other identified computerized post offices and delivered across India including rural areas. This service is also available for international parcels. RETAIL POST 6.14 Post offices are being developed as a one-stop shop to provide a range of utility services to the customers providing convenience and affordability at their door steps. With the introduction of Retail Post India Post is leveraging the vast network of post offices across the country. Services under Retail Post include collection of electricity bills telephone bills taxes and fees. 6.15 To provide railway tickets through convenient locations railway reservation tickets for all classes are being sold at the post offices in association with the Ministry of Railways MOR. The service is presently available at 276 post offices and the network is being further extended. During the year 2013 April 2013 to December 2013 1.716 million tickets were issued and ` 27.6 million was earned as commission. 6.16 Extending the coverage of services under Retail Post and to earn more revenue for the Department a pilot has been started this year for sale of HMT watches in two post offices in Delhi Circle. SPEED POST 6.17 Speed Post service was introduced in 1986 to provide a fast and time bound delivery service between seven major cities in the country. Since then the network has been expanded across all major cities in the country. Speed Post offers a time bound and assured delivery of letters documents and parcels weighing upto 35 kgs across the country. Delivery norms are fixed taking into account the fastest available mode of transport between stations. It is managed as a business service with a commercial approach in its operations and management. 6.18 Speed Post provides an on-line track and trace service that combines reliability speed and customer friendly service. Using the thirteen-digit barcode that identifies a Speed Post consignment web-based technology helps the customers to track the Speed Post consignments from booking to delivery on www.indiapost.gov.in. 6.19 Insurance facility upto ` 0.1 million is also provided as an add-on service for Speed Post articles. 6.20 In the unlikely event of a delay in delivery of domestic Speed Post articles beyond the norms determined by the Department of Posts Speed Post fee paid by the customer is refunded as a compensation. VALuE ADDITIONS uNDER SPEED POST To meet the needs of the customers the following value added services are provided: • Credit under Book Now Pay Later BNPL scheme. • Free pick-up. • Volume based discount. • Cash on Delivery. Speed Post continues to be the market leader in the express industry with monthly volume of approximately 40 million articles.

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okf"kZd fjiksVZ 201314 40 6-21 kjsyw LihM iksLV oLrqvksa ds xqe gks tkus vFkok mudh varoZLrq ds xqe gks tkus/uqdlku gksus dh ifjfLFkfr esa xzkgd kjk LihM iksLV kqYd ds :i esa vnk dh xbZ jkfk dk nksxquk vFkok 1000- tks Hkh de gks çfriwfrZ ds :i esa okil ykSVk fnk tkrk gSA wvkbZMhvkbZ vk/kkj iksa dk laforj.k rFkk ukekadu 6-22 wvkbZMhvkbZ dks nsk ds lHkh fuokflksa dks fofk"V igpku lak çnku djus dk dkZ lkSaik xk gSA Mkd foHkkx bl dkZ dks laiUu djus ds laca/k esa wvkbZMhvkbZ ls çkjaHk ls gh lgksx djrk jgk gS A Þvk/kkjß iksa ds laforj.k ds fy 30-04-2010 dks wvkbZMhvkbZ ds lkFk lekSrk Kkiu gLrkkfjr fdk xk FkkA 6-23 tuojh 2013 rd LihM iksLV ds varxZr 193-7 fefyu vk/kkj i cqd fd x FksA Mkd foHkkx us foks"k mik ds :i esa lHkh laforfjr oLrqvksa ds laforj.k dh bysDVª‚fud :i ls lwpuk Hkh miyC/k djkbZ FkhA 6-24 varfje mik ds :i esa wvkbZMhvkbZ us tuojh 2013 ds var ls vk/kkj iksa dks çFke Js.kh Mkd ds :i esa Hkstuk çkjEHk fdk FkkA Mkd foHkkx us ekpZ 2014 ds var rd çFke Js.kh oLrqvksa ds :i esa iksLV fd x 350 fefyu ls Hkh vf/kd wvkbZMhvkbZ vk/kkj iksa dks lQyrkiwoZd gSafMy fdk gSA wvkbZMhvkbZ ukekadu 6-25 Mkd foHkkx Mkdkjksa ds ek/e ls vk/kkj i ds fy ukekadu gsrq wvkbZMhvkbZ ds jftLVªkj ds :i esa Hkh dkZ dj jgk gSA wvkbZMhvkbZ ifjkstuk ds pj.kA ds lQyrkiwoZd iw.kZ gks tkus ds ipkr ifjkstuk ds pj.kAA esa vk/kkj ds ukekadu gsrq 18 jkTksa/lak kkflr ksksa ds fuokflksa dks pquk xk FkkA g vke turk dks lehi ds Mkdkj esa vk/kkj ds fy ukekadu djk tkus dh lqfo/kk çnku djrk gSA bZiksLV 6-26 bZiksLV d viath—r gkbfczM ¼fefJr½ Mkd lsok gS ftlds rgr lanskksa dk bysDVª‚fud ikjs"k.k fdk tkrk gSA bu lanskksa esa VSDlV eSlst ¼fyfkr lansk½ LdSu fd x QksVks vkfn kkfey gks ldrs gSaA bl lsok ds rgr bu lanskksa vkfn dh gkMZ çfr dh lqiqnZxh xarO LFky ij iksLVeSufMfyojh deZpkfjksa ds ek/e ls dh tkrh gSA 6-27 orZeku esa bZiksLV cqfdax dh lqfo/kk yxHkx 13000 Mkdkjksa esa miyC/k gS rFkk forj.k dk dkZ nsk Hkj esa 0-15 fefyu ls vf/kd Mkdkjksa ds usVodZ ds ek/e ls fdk tk jgk gSA bZiksLV lsok fjVsy ds lkFklkFk d‚jiksjsV xzkgdksa dks Hkh miyC/k djkbZ tkrh gSA 6-28 bZiksLV d‚jiksjsV lsok d‚jiksjsV xzkgdksa ds fy miyC/k gS ftlesa ljdkjh foHkkx yksd ks dh bdkbka LihM iksLV jk"Vªh NVkbZa gc caxyq:

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ANNUAL REPORT 2013-14 41 6.21 In the event of loss of domestic Speed Post articles or loss/damage of its contents double the amount of Speed Post charges paid by the customer or ` 1000 whichever is less is refunded as a compensation. DELIVERy OF uIDAI AADHAAR LETTERS AND ENROLMENT 6.22 UIDAI has been given the mandate to give a unique identification Aadhaar to all Residents in the country. Department of Posts has been closely associated with UIDAI from the beginning in fulfilling this mandate. An MoU was signed on 30.4.2010 with UIDAI for delivery of ‘Aadhaar’ letters. 6.23 Till January 2013 193.7 million Aadhaar letters were booked under Speed Post. The Department of Posts also provided delivery information electronically of all the articles delivered as a special measure. 6.24 As an interim measure UIDAI started posting of Aadhaar letters as first class mail from end of January 2013. The Department of Posts successfully handled more than 350 million UIDAI Aadhaar letters posted as first class articles till the end of March 2014. uIDAI ENROLMENT 6.25 Department of Posts is also working as a Registrar of UIDAI for Aadhaar enrolments through post offices. Subsequent to the successful completion of Phase-I of the UIDAI project Residents in 18 States/Union Territories were selected to enroll for Aadhaar in Phase II of the project. It facilitates the general public in getting enrolled for Aadhaar in the neighborhood post offices. ePOST 6.26 ePost is an unregistered hybrid mail which provides electronic transmission of messages which may include text messages scanned images pictures etc and their delivery in hard copies at the destination through the postman/delivery staff. 6.27 Presently ePost booking facilities are available at around 13000 post offices and physical delivery through a network of more than 0.15 million post offices across India. ePost service is provided for both retail as well as corporate customers. 6.28 ePost Corporate Service enables corporate customers including Government departments PSUs Public Sector Units SMEs Small and Medium Enterprises Speed Post National Sorting Hub Bengaluru

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okf"kZd fjiksVZ 201314 42 ykq oa e/e m|ksx rFkk daifuka vkfn kkfey gSaA g lsok mä xzkgdksa dks baVjusV ds ek/e ls muds dkkZy ifjlj ls mudh Okolkfd viskkvksa dks /ku esa jkrs gq lansk dks Mªk¶V djus fMtkbu djus rFkk Hkstus dh lqfo/kk çnku djrh gSA lansk bysDVª‚fud ek/e ls l‚¶V çfr ds :i esa ikjsf"kr fdk tkrk gS rFkk xarO LFky ij çsf"krh dks bls gkMZ çfr ds :i esa forfjr fdk tkrk gSA 6-29 Þvusd ls d vkSj d ls vusdß dh lqfo/kk Hkh çnku dh tkrh gS ftlds varxZr dkf/kd çs"kdksa kjk Hksts x d gh bZiksLV lansk dks fdlh d çkIrdrkZ dks mlds bZesy esa çkIr djus dh rFkk fdlh d çs"kd kjk Hksts x bZiksLV lansk dks dkf/kd çkIrdrkZvksa kjk muds bZesy esa çkIr djus dh lgwfyr çnku dh tkrh gS A bZHkqxrku 6-30 fofHkUu laxBuksa kjk vius fcyksa oa vU Hkqxrkuksa dk Mkdkj usVodZ ds ek/e ls laxzg.k djus gsrq bZHkqxrku d csgrj fodYi gSA tc nsk Hkj esa QSys xzkgdksa ls fcy oa vU Hkqxrku çkIr fdk tkuk visfkr gks rks Mkdkj bZHkqxrku ds :i esa d ljy oa lqfo/kktud lek/kku çLrqr djrk gSA 6-31 bZHkqxrku Þvusd ls dß fdLe dk lek/kku gS ftlds varxZr fdlh vU laxBu dh vksj ls /ku laxzg ¼VsyhQksu fcy fctyh fcy ijhkk kqYd dj foofo|ky kqYd vkSj Ldwy kqYd vkfn½ djus dh lqfo/kk miyC/k gksrh gSA tek dh xbZ /ku jkfk dks d osc vk/kkfjr l‚¶Vosj dk çksx djrs gq lesfdr fdk tkrk gS vkSj bl /ku jkfk dk Hkqxrku dsUæh :i ls fcy Hkstus okys laxBu ¼fcyj½ kjk pqus x fdlh Mkdkj esa psd kjk fdk tkrk gSA 6-32 bl Hkqxrku ls lacaf/kr lwpuk rFkk evkbZl fcyj kjk v‚uykbu çkIr dh tk ldrh gSA blds varxZr fcyj dh ilan ds vuqlkj ikap çdkj dh tkudkjh gksxh tSls fd uke VsyhQksu ua- vkosnu la- bRkfnA g lsok fQygky nsk Hkj ds 22000 ls Hkh vf/kd Mkdkjksa ds ek/e ls miyC/k gSA bZMkdkj 6-33 bZMkdkj iksVZy vius xzkgdksa dks baVjusV ds ek/e ls pqfuank Mkd rFkk lac lsoka çnku djrk gSA xzkgdksa dks bu lsokvksa dk ykHk mBkus ds fy bl iksVZy ij jftLVj djuk gksrk gSA Hkqxrku ØsfMV/MsfcV dkMZ ds ek/e ls fdk tk ldrk gSA bl iksVZy dks Mkd foHkkx ds bZokf.kT iksVZy ds :i esa fodflr fdk tk jgk gSA bl iksVZy rd http://www.epostoffice.gov.in vFkok http://www.indiapost.gov.in ds ek/e ls igqapk tk ldrk gSA bZMkdkj iksVZy ds ek/e ls fuEufyfkr lsokvksa dk ykHk mBkk tk ldrk gS • fQySVyh MkdfVdVksa dh fcØh • Mkd thou chek/xzkeh.k Mkd thou chek ds çhfeeksa dk Hkqxrku • bZvkbZihvks ¼bysDVª‚fud Hkkjrh euhvkMZj½ ¼bZvkbZihvks dk vkjaHk 22 ekpZ 2013 dks vkjVhvkbZ vf/kfue 2005 ds varxZr lwpuk çkIr djus gsrq kqYd ds v‚uykbu Hkqxrku ds fy fdk xk FkkA vkjaHk esa g lsok fonskksa esa fuokl djus okys Hkkjrh ukxfjdksa ds fy Fkh A vc bldk foLrkj dj fnk xk gS vkSj 13 Qjojh 2014 ls g lsok Hkkjr esa jgus okys Hkkjrh ukxfjdksa ds fy Hkh miyC/k gSA½

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ANNUAL REPORT 2013-14 43 Companies etc to draft design and send the messages as per their business requirements from their office premises by using the internet. The message is electronically transmitted as a soft copy and at the destination it is delivered to their addressee in the form of a hard copy. 6.29 “Many to One and One to Many” facility is also provided for sending the same ePost message from multiple senders to one recipient in the recipient’s email and same ePost message from a sender to multiple recipients in the recipient’s email. ePAyMENT 6.30 ePayment is a smart option for organisations to collect their bills or other payments through the post office network. When collection of bills and other payments from customers are required across the country the post office offers them a simple and convenient solution in the form of ePayment. 6.31 ePayment is a many-to-one solution which allows collection of money telephone bills electricity bills examination fee taxes university fee school fee etc. on behalf of any organisation. The collection is consolidated electronically using web based software and payment is made centrally through a cheque from a specified post office of the billers choice. 6.32 The information and MIS regarding the payment can be had by the biller online and will contain five fields of the biller’s choice like name telephone number application number etc. The service is currently available through more than 22000 post offices across the country. e-POST OFFICE 6.33 e-Post Office portal offers select postal and allied services to its customers through the internet. The customer would need to register on the portal to avail the services and payments can be made by using a Credit/Debit card. It is also being developed as an e-Commerce portal of Department of Posts and can be reached through https://www.epostoffice.gov.in or http://wwwindiapost.gov.in. SERVICES THROuGH ePOST OFFICE PORTAL • Sale of philatelic stamps. • Payment of insurance premia of PLI/RPLI. • eIPO Electronic Indian Postal Order eIPO was launched on 22 nd March 2013 for online payment of fees for seeking information under the RTI Act 2005. Initially the service was for Indian citizens living abroad and has been extended for Indian citizens living in India since 13 th February 2014.

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okf"kZd fjiksVZ 201314 44 MkjsDV iksLV 6-34 Hkkjr esa okf.kfTd dkZdykiksa esa o`f gksus ds lkFk gh fofHkUu laxBuksa kjk mRiknksa vkSj lsokvksa ds lh/ks foKkiu dh vkodrk Hkh c+ jgh gSA MkjsDV esy dks lko/kkuhiwoZd pqus x xzkgd oxZ vFkok cktkj dk :k tkuus ds fy fdlh eqfær lkexzh ds tfj çsf"kr fcØh lansk k bl çdkj dh xbZ kks"k.kk ds :i esa ifjHkkf"kr fdk tk ldrk gSA fodflr nskksa esa Mkd çkkluksa kjk gSaMy fd x dqy Mkd ifjkr esa MkjsDV esy dk vuqikr dkQh vf/kd jgrk gSA MkjsDV esy irkfyfkr rFkk xSj irkfyfkr nksuksa gh çdkj dk gks ldrk gSA 6-35 MkjsDV iksLV Hkkjr esa MkjsDV esy dk xSj irkfyfkr kVd gSA blds varxZr xSj irkfyfkr Mkd oLrqa tSls i dkMZ lwpuk foojf.kdka çukoyh iSaQysV lSaiy lhMh vkfn tSlh çpkjçlkj lkexzh dwiu iksLVj esyj vFkok fdlh Hkh vU çdkj ds sls eqfær i kkfey gSa tksfd Hkkjrh Mkdkj vf/kfue 1898 vFkok Hkkjrh Mkdkj fuekoyh 1933 ds varxZr çfrcaf/kr u gksaA ehfMk iksLV 6-36 Mkd foHkkx d‚jiksjsV rFkk ljdkjh laxBuksa dks vius laHkkfor xzkgd oxZ rd igqapkus dk d vuwBk ehfMk eap çnku djrk gSA blds varxZr Mkdysku lkexzh Mkd ifjlj vkfn esa foKkiu ds fofHkUu ek/eksa dk fodYi miyC/k djokk tkrk gSA dksbZ Hkh vU ek/e lak rFkk igqap ds ifjçs esa Mkd foHkkx ds Okid foLrkj dk eqdkcyk ugha dj ldrk A fçaVVqiksLV 6-37 Mkd foHkkx d‚jiksjsV xzkgdksa dh Mkd dk Fkksd ekk esa ikjs"k.k rFkk forj.k djrk gSA bldk d cM+k fgLlk gS vkof/kd ch2lh ¼fctusl Vq dLVej½ Mkd ftlds varxZr fcy foojf.kka ¼LVsVesaV½ vkfn kkfey gSaA sls xzkgdksa dks eqæ.k laca/kh vkodrkvksa ds fy fçaVjksa dh Mkd çs"k.k ls igys ¼çhesfyax½ dh vkodrkvksa ¼tSls dkxtkr dks fyQkQksa esa Mkyuk lhy djuk ÝSafdax vkfn½ ds fy esy tsaVksa dh rFkk Mkdçs"k.k ¼esfyax½ vkSj forj.k laca/kh vkodrkvksa ds fy Mkd foHkkx dh lsokvksa dh viskk gksrh gSA 6-38 sls xzkgdksa dh t:jrksa dks /ku esa jkrs gq Mkd foHkkx us fçaVVqiksLV ¼ih 2 ih½ lsok vkjaHk dh gSA blds varxZr xzkgdksa dks d gh LFkku ij fçafVax çhesfyax rFkk esfyax lsokvksa ls lacaf/kr laiw.kZ lek/kku miyC/k djokk tkrk gSA fctusl iksLV 6-39 fdlh Hkh MkdoLrq dks Mkdçsf"kr djus ls igys dbZ dkksaZ dh vkodrk gksrh gS tSls dkxtkr dks eksM+uk mUgsa fyQkQksa esa Mkyuk ÝSafdax irk fykuk rFkk fyQkQksa dks fpidkuk vkfnA fokky laxBu bu çhesfyax dkksaZ dks djus esa dfBukbZ dk lkeuk dj jgs FksA 6-40 Mkd foHkkx us d‚jiksjsV/ljdkjh laxBuksa/lkoZtfud ks ds miØeksa rFkk vU d‚jiksjsV kjkuksa dks mudh çhesfyax vkodrkvksa dk lexz lek/kku çnku djus

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ANNUAL REPORT 2013-14 45 DIRECT POST 6.34 With increasing commercial activity in India the need for direct advertising of products and services by organisations is growing. Direct Mail can be defined as printed matter usually carrying a sales message or announcement designed to elicit a response from carefully selected consumer or business markets. In advanced countries Direct Mail constitutes a pre dominant portion of mail traffic handled by Postal Administrations. Direct mail can be both addressed as well as un-addressed. 6.35 Direct Post is the un-addressed component of direct Mail in India and comprises of un-addressed postal articles like letters cards brochures questionnaires pamphlets samples promotional items like CDs etc. coupons posters mailers or any other form of printed communication that is not prohibited by the Indian Post Office Act 1898 or Indian Post Office Rules 1933. MEDIA POST 6.36 Department of Posts offers a unique media concept to help corporate and government organisations reach potential customer through Media Post with a range of advertising mediums such as postal stationery postal premises etc. No other medium can match the sheer expanse of Department of Posts in terms of volume and reach. PRINT TO POST 6.37 Department of Posts transmits and delivers large volumes of mail of corporate customers. A major portion of this mail constitutes periodic B2C mail comprising of bills statements etc. These customers use facilities of printers for their print requirements mailing agents for their pre-mailing requirements like inserting sealing franking etc. and Department of Posts for mailing and delivery requirements. 6.38 Keeping in view the requirement of customers Department of Posts has introduced Print to Post Service P2P which offers a total solution to the customers covering printing pre-mailing and mailing services under one roof. BuSINESS POST 6.39 A number of pre-mailing activities like folding inserting franking addressing and pasting etc. are required to be completed before an article is posted. Large organisations were finding it difficult to carry out these pre- mailing activities. 6.40 Department of Posts introduced ‘Business Post’ service in 1996 to offer a comprehensive solution to Corporate/ Government organisations / PSUs and other corporate houses for their pre-mailing requirements. Besides bringing in additional

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okf"kZd fjiksVZ 201314 46 ds mís ls 1996 esa fctusl iksLV lsok çkjaHk dhA vfrfjä jktLo vftZr djus ds vykok g lsok d‚jiksjsV rFkk Fkksd Mkd xzkgdksa dh t:jrksa dks iwjk dj jgh gSA 6-41 fctusl iksLV lsok nsk Hkj ds çeqk Mkdkjksa ds fctusl iksLV dsUæksa ij miyC/k gSA bl lsok ds varxZr kj/dkkZy ls laxzg.k dkxtkr dks fyQkQksa esa Mkyuk lhy djuk irk fykuk ÝSafdax foks"k gSaMfyax vkfn dh lqfo/kk kkfey gSA 6-42 fctusl iksLV vius vki esa dksbZ lsok ugha gS cfYd LihM iksLV iath—r Mkd rFkk lk/kkj.k Mkd tSlh lsokvksa gsrq ek ewYonZ/ku gSA y‚ftfLVDl iksLV 6-43 y‚ftfLVDl iksLV ds varxZr xzkgdksa dks dh—r y‚ftfLVDl rFkk dkZfuiVku ¼QqyfQyesaV½ lsoka çnku dh tkrh gSa tksfd xzkgdksa dh viskkvksa ds vuqlkj ifjofrZr dh tk ldrh gSaA bl lsok ds varxZr v‚MZj çkslsflax HkaMkj.k rFkk kj ij laforj.k kkfey gSA 6-44 y‚ftfLVDl iksLV xzkgdksa ds fy forj.k ds dkZ dks ljy vkSj dqky cuk nsrk gSA blds varxZr xzkgd dh laiw.kZ forj.k J`akyk dk çca/ku fdk tkrk gSA blesa laxzg.k ls forj.k HkaMkj.k ls ogu rFkk v‚MZj rSkj djus ls ysdj blds fuiVku rd dk dkZ kkfey gksrk gSA blesa dksbZ vfèkdre otu lhek ugha gS ijarq fdlh Mkd oLrq gsrq Uqure otu lhek 50 fd- xkzze gSA 6-45 Mkd foHkkx us ekStwnk y‚ftfLVDl lsokvksa ds foLrkj ds :i esa iklZyksa dks vj fy¶V djkus dh lqfo/kk çnku djus gsrq vj bafMk dh lsokvksa dk bLrseky vkjaHk fdk gSA y‚ftfLVDl iksLV ds tfj Hksth xbZ lkexzh ds gokbZ ikjs"k.k dh lqfo/kk vxjryk vgenkckn csaxyw: psUubZ fnYyh xqokgkVh gSnjkckn bEQky dksydkrk ykuÅ eqacbZ ukxiqj iVuk iq.ks rFkk frouariqje ds chp miyC/k djkbZ xbZ gSA slk bu dsUæksa ij Oolk dh kerk dks /ku esa jkrs gq fdk xk gSA 6-46 y‚ftfLVDl iksLV esa fiNys ikap o"kksaZ ds nkSjku jktLo vtZu esa fLFkjrk dh ço`fÙk nskh xbZ gSA ikjs"k.k ds ek/e ds :i esa foeku lsok ds vkus ls Oolk esa o`f gksus vkSj vU futh lsok çnkrkvksa ls çfrLikZ dh laHkkouk gSA y‚ftfLVDl iksLV ds ek/e ls foÙkh o"kZ 201213 ds nkSjku 494-6 fefyu - dk jktLo vftZr fdk xkA

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ANNUAL REPORT 2013-14 47 revenue this activity is meeting the need of corporate and bulk mail customers. 6.41 Business Post services are available in Business Post Centers at various major post offices across the country. The services include home/office collection insertion sealing addressing franking special handling etc. 6.42 Business Post is not a service by itself but only a value addition for other services like Speed Post Registered Post and ordinary mail. LOGISTICS POST 6.43 Logistics Post offers customers a range of integrated logistics and fulfillment services that can be tailor-made to suit the requirements of the customers. This service includes order processing warehousing and door-to- door distribution. 6.44 Logistics Post makes the distribution task easier and efficient for the customers. It manages the entire distribution chain of the customer from collection to distribution from storage to carriage and from order preparation to order fulfillment. There is no maximum weight limit whereas minimum weight limit is 50 kg for an article. 6.45 Department of Posts has started utilizing the services of Air India for providing air lift to parcels as an extension of the existing logistics services. Facility for air transmission of Logistics Post consignments has been provided between Agartala Ahmedabad Bengaluru Chennai Delhi Guwahati Hyderabad Imphal Kolkata Lucknow Mumbai Nagpur Patna Pune and Thiruvananthapuram keeping in view the business potential at these Centres. 6.46 Logistics Post has been generally showing a stable trend of revenue generation during the last five years. Introduction of air as a mode of transmission is expected to boost the business and compete with other private service providers. Revenue to the tune of ` 494.6 million was generated through Logistics Post service during the financial year 2012-13.

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okf"kZd fjiksVZ 201314 48 7-1 Mkd foHkkx sls dkZdykiksa ls Hkh tqM+k gqvk gS tksfd eq :i ls xzkeh.k Mkd usVodZ ds ek/e ls lapkfyr fd tk ldrs gSa A xzkeh.k usVodZ esa dqy 139164 Mkdkj gSa ftuesa 16 ç/kku Mkdkj 12172 mi Mkdkj vkSj 126976 kkkk Mkdkj gSaA 7-2 foxr o"kksaZ ds nkSjku ljdkj dh fofHkUu lkekftd lqjkk kstukvksa tSls fd egkRek xka/kh jk"Vªh xzkeh.k jkstxkj lqjkk kstuk ¼eujsxk½ bafnjk xka/kh jk"Vªh o`koLFkk isaku kstuk ¼vkbZthuvksihl½ bafnjk xka/kh jk"Vªh fo/kok isaku kstuk ¼vkbZthuMCYwihl½ bafnjk xka/kh vkärk isaku kstuk ¼vkbZthuMhihl½ vkSj bafnjk xka/kh ekr`Ro lgksx kstuk ¼vkbZthelokbZ½ ds ifjçs esa foÙkh lekosku ij /ku dsafær fdk tk jgk gSA 7-3 xzkeh.k Mkd usVodZ ds ek/e ls r`rh ikdkjksa dks lsoka çnku dj jktLo vftZr djus ds mís ls dkZuhfrka rSkj dh tk jgh gSaA bu lsokvksa esa lkafdh oa dkZØe fØkUou eaky dh vksj ls xzkeh.k miHkksäk ewY lwpdkad ¼lhihvkbZ½ ds ladyu ds fy vkadM+ksa dk laxzg.k djuk kkfey gSA lkekftd lqjkk kstukvksa laca/kh Hkqxrku ds laforj.k gsrq cSad kkrs kksydj yxHkx 85 fefyu xzkeh.kksa dks vkSipkfjd foÙkh lsokvksa ds nkjs esa ykk tk jgk gSA 7-4 bu kstukvksa us xzkeh.k Hkkjr ds detksj rFkk oafpr oxksaZ dh igqap vkSipkfjd foÙkh lsokvksa rd igqapkbZ gSA s kstuka xjhch de djus rFkk xzkeh.k turk dh fLFkfr esa lq/kkj ykus esa lgkd fl gqbZ gSaA Mkd foHkkx vius Mkdkj cpr cSad kkrksa ds ek/e ls xzkeh.k rFkk vZkgjh ksksa ds cSafdax ls oafpr rFkk nqcZy oxZ ds yksxksa dh igqap vkSipkfjd foÙkh lsokvksa rd cuk jgk gS vkSj bl çdkj nsk esa foÙkh lekosku dh fnkk esa vRar egRoiw.kZ Hkwfedk fuHkk jgk gS A Mkdkjksa ds ek/e ls eujsxk etnwjh dk laforj.k 7-5 Hkkjr ljdkj us flrEcj 2005 esa egkRek xka/kh jk"Vªh xzkeh.k jkstxkj lqjkk kstuk ¼eujsxk½ vf/kfue cukkA bl vf/kfue ds varxZr g çko/kku fdk xk gS fd vdqky kkjhfjd dkZ djus dh bPNk trkus okys çRsd ifjokj ds OLd lnLksa dks çRsd foÙkh o"kZ esa 100 fnuksa dk xkjaVhkqnk etnwjh vk/kkfjr jkstxkj çnku fdk tkxkA g kstuk 01 vçSy 2008 ls nsk ds lHkh ftyksa esa ykxw gks pqdh gSA vkaèkz Ánsk ds d kkkk Mkdkj esa eujsxk etnwjh dk forj.k v/k 7 xzkeh.k Oolk

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ANNUAL REPORT 2013-14 49 7.1 The Department of Posts is also concerned with activities that are undertaken predominantly through the rural postal network. The rural network includes 16 HOs 12172 SOs and 126976 BOs with a total of 139164 post offices. 7.2 Over the years financial inclusion has emerged as the focus of various Government sponsored Social Security Schemes like Mahatma Gandhi National Rural Employment Guarantee Scheme MGNREGS Indira Gandhi National Old Age Pension Scheme IGNOAPS Indira Gandhi National Widow Pension Scheme IGNWPS Indira Gandhi National Disability Pension Scheme IGNDPS and Indira Gandhi Matritva Sahyog Yojana IGMSY. 7.3 Strategies are devised for leveraging rural postal network for revenue generation by providing services to third parties such as collection of data for compilation of Rural Consumer Price Index CPI on behalf of the Ministry of Statistics and Programme Implementation. Approximately 85 million rural people are being brought into the ambit of formal financial services achieved through opening bank accounts for them for disbursement of social security scheme payments. 7.4 The Schemes have provided access to formal financial services to the weaker and vulnerable groups of rural India. They have helped in poverty reduction and improving the well being of the rural populace. Department of Posts through its POSB accounts is enabling millions of rural and semi urban unbanked and marginalized people to gain access to formal financial services thus playing a critical role in the financial inclusion in the country. DISBuRSEMENT OF MGNREGA WAGES THROuGH POST OFFICES 7.5 Government of India enacted Mahatma Gandhi National Rural Employment Guarantee Act MGNREGA in September 2005. The Act seeks to provide at least 100 days of guaranteed wage employment in every financial year to every household whose adult members volunteer to do unskilled manual work. The scheme came into effect in all districts in the country from 1 st April 2008. Chapter 7 rurAl Business MGNREGS wage disbursement at a Branch Post Office in Andhra Pardesh

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okf"kZd fjiksVZ 201314 50 7-6 Mkd foHkkx us eujsxk ykHkkfFkZksa ds fy cpr cSad kkrs kksydj Mkdkjksa ds ek/e ls etnwjh ds laforj.k dh ftEesnkjh yh gSA Mkdkj kkrksa ds ek/e ls eujsxk etnwjh ds laforj.k dh kstuk dk çkjEHk o"kZ 2005 esa vka/kz çnsk lfdZy ls fdk xk FkkA fnYyh vkSj tEew oa dehj lfdZyksa dks NksM+dj bl kstuk dks iwjs nsk esa çpkfyr dj fnk xk gSA 7-7 fnukad 31-03-2014 dh fLFkfr ds vuqlkj g kstuk 96735 Mkdkjksa ds ek/e ls çpkfyr gSA foxr o"kksaZ ds nkSjku eujsxk ds varxZr kkrksa dh lak vkSj Mkdkjksa ds ek/e ls etnwjh ds laforj.k dh jkfk esa fujarj o`f gqbZ gSA bldk fooj.k rkfydk2 esa nkkZk xk gSA 7-8 vçSy 2013 ls Qjojh 2014 rd dh vof/k ds nkSjku 63-9 fefyu eujsxk kkrs kksys x Fks vkSj 104100 fefyu - dh jkfk laforfjr dh xbZ FkhA 7-9 eujsxk ds varxZr lsok dh xq.koÙkk lqfufpr djus ds mís ls lfdZyksa dks okf"kZd :i ls fuf/k vkcafVr dh tkrh gS rkfd os eujsxk vf/kfue ds varxZr oS/kkfud mÙkjnkfRoksa ls lacaf/kr fofHkUu çkklfud dkZ dj ldsaA 7-10 Mkd foHkkx kjk ogu fd tk jgs O dks iwjk djus ds fy xzkeh.k fodkl eaky us foÙkh o"kksaZ 200910 201011 vkSj 201112 ds fy vc rd 3849-9 fefyu - dh fuf/k tkjh dh gSA fofHkUu lkekftd lqjkk isaku kstukvksa dk Hkqxrku 7-11 Mkd foHkkx xzkeh.k fodkl eaky ds jk"Vªh lkekftd lgkrk dkZØe ds v/khu isakuksa ds Hkqxrku dk dkZ Hkh djrk gSA s kstuka vRar lkekftd egRo dh gSa Dksafd buds varxZr lekt ds vRar oafpr oxksaZ dks vfr vkod foÙkh lgkrk çnku dh tkrh gSA bu kstukvksa esa fuEufyfkr kkfey gSa rkfydk 2 o"kZokj eujsxk kkrs vkSj laforfjr jkfk o"kZ o"kZ rd eujsxk kkrksa dh lak ¼fefyu esa½ o"kZ ds nkSjku laforfjr jkfk ¼fefyu - esa½ 2008-09 29.2 38630 2009-10 42.5 79000 2010-11 49.0 91790 2011-12 53.8 78650 2012-13 57.4 120140 dqy 408210 lfpo ¼Mkd½ rFkk lnL ¼kstuk½ ds lkFk eujsxk ds varxZr çHkkoh igyksa ds fy jk"Vªh iqjLdkj fotsrkA s iqqjLdkj 2 Qjojh 2014 eujsxk fnol dks fn x

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ANNUAL REPORT 2013-14 51 7.6 Department of Posts took the responsibility to disburse the wages through post offices by opening savings bank accounts for MGNREGA beneficiaries. Starting with Andhra Pradesh Circle in 2005 the scheme of disbursement of MGNREGA wages through post office accounts has been made operational in the entire country with the exception of Delhi and J K Circles. 7.7 The Scheme is operational through 96735 post offices as on 31.03.2014. The number of accounts and amount of wages disbursed through post offices under MGNREGA has steadily grown over the years are indicated in Table 2. 7.8 During the period from April 2013 to February 2014 63.9 million MGNREGA accounts were opened and an amount of ` 104100 million was disbursed. 7.9 In order to ensure quality of service under MGNREGA funds are allotted annually to the Circles for enabling various administrative activities in response to the statutory obligations of the MGNREG Act. 7.10 In order to meet the expenditure being incurred by the Department of Posts Ministry of Rural Development MoRD has released fund of ` 3849.9 million so far for the financial years 2009-2010 2010-2011 and 2011-2012. PAyMENT OF VARIOuS SOCIAL SECuRITy PENSION SCHEMES 7.11 Department of Posts also undertakes payment of pensions under the National Social Assistance Programme NSAP of the Ministry of Rural Development MoRD. These schemes are of immense social importance as they provide the much needed financial support to some disadvantaged sections. These include: TABLE 2 YEARWISE MGNREGA ACCOUNTS AND AMOUNT DISBURSED year No. of MGNREGA Accounts upto the year in million Amount disbursed during the year ` in million 2008-09 29.2 38630 2009-10 42.5 79000 2010-11 49.0 91790 2011-12 53.8 78650 2012-13 57.4 120140 Total 408210 Winners of the National Award for effective initiatives under MGNREGS with SecretaryPosts and MemberPlanning. Awards were given on MGNREGS Divas 2 nd February 2014.

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okf"kZd fjiksVZ 201314 52 • bafnjk xka/kh jk"Vªh o`koLFkk isaku kstuk ¼vkbZthuvksihl½ • bafnjk xka/kh jk"Vªh fo/kok isaku kstuk ¼vkbZthuMCYwihl½ vkSj • bafnjk xka/kh jk"Vªh vkärk isaku kstuk ¼vkbZthuMhihl½ 7-12 isaku kstukvksa ds varxZr Hkqxrku dk dkZ dkkZUou tsalh vkSj ykHkkfFkZksa kjk pqus x fodYi ds vuqlkj euhvkMZj vFkok Mkdkj cpr cSad kkrksa ds ek/e ls fdk tk jgk gSA o"kZ 201213 esa 8137-9 fefyu ls Hkh vf/kd jkfk dk laforj.k Mkdkj cpr cSad kkrksa ds ek/e ls vkSj 32000 fefyu - ls Hkh vf/kd jkfk dk laforj.k euhvkMZjksa ds ek/e ls fdk xkA o"kZ 201314 ds nkSjku tuojh 2014 rd 12306-5 fefyu - dh jkfk dk laforj.k Mkdkj cpr cSad kkrksa ds ek/e ls vkSj 32249-1 fefyu - dk laforj.k euhvkMZjksa ds ek/e ls fdk xk gSA bafnjk xka/kh ekr`Ro lgksx kstuk ds varxZr udn Hkqxrku 7-13 bafnjk xka/kh ekr`Ro lgksx kstuk ¼vkbZthelokbZ½ ekr`Ro dqiks"k.k dh leLk ds lek/kku gsrq d lkrZ udn varj.k ekr`Ro ykHk kstuk gSA bls dh—r cky fodkl lsok kstuk ds eap ds ek/e ls 52 ftyksa esa çkjaHk fdk xk gSA bl kstuk ds varxZr efgykvksa dks xHkkZoLFkk rFkk Lruiku ds nkSjku lh/ks gh udn jkfk miyC/k djokbZ tkrh gS ckrsZ fd lacaf/kr efgyka dqN fofk"V krksaZ dks iwjk djrh gksaA 7-14 bu ftyksa esa bl kstuk dks lQy cukus esa Mkd usVodZ viuk ksxnku ns jgk gSA blds varxZr ykHkkfFkZksa ds fy Mkdkj cpr cSad kkrs kksy dj mUgsa udn varj.k dh lqfo/kk miyC/k djkbZ tk jgh gSA ekpZ 2014 dh fLFkfr ds vuqlkj vc rd 0-443 fefyu ls vf/kd kkrs kksys tk pqds gSa ftu ds ek/e ls 699-90 fefyu - dh jkfk dk laforj.k fdk xk gSA xzkeh.k miHkksäk ewY lwpdkad dk ifjdyu djus gsrq vkadM+ksa dk laxzg.k 7-15 eqæk LQhfr rFkk ewYksa esa mrkjp+ko dh ço`fÙk dk vkdyu djus gsrq ewY lwpdkad cuk x gSa vkSj lkafdh oa dkZØe dkkZUou eaky kjk budk ifjdyu fufer :i ls fdk tkrk gS rkfd miqä oa ikZIr uhfrka cukbZ oa ykxw dh tk ldsaA 7-16 dqN o"kZ iwoZ rd bl çkstukFkZ ek Fkksd dherksa gsrq ewY lwpdkadksa dk ifjdyu rFkk çksx fdk tk jgk FkkA rFkkfi g Okid :i ls Lohdkj fdk tkrk gS fd Fkksd dhersa mu ewYksa dks çfrfcafcr ugha dj ikrh tks okLrfod miHkksäk ¼aM dLVej½ kjk vnk dh tkrh gSaA vro slh dherksa ds vk/kkj ij cukbZ xbZ uhfrka dkjxj fl ugha gks ikrh vkSj okLrfod miHkksäkvksa ds fy visfkr ifj.kke çkIr ugha gks ikrsA blds vfrfjä Fkksd ewY lwpdkadksa ds vkdyu dh çfØk esa xzkeh.k cktkj vkSj xzkeh.k ksksa esa OkIr dhersa Okid :i ls utjvankt gks tkrh gSaA 7-17 bu kkfeksa dks nwj djus ds fy lkafdh oa dkdZze dkkZUou eaky us d ç.kkyh fodflr dh gS ftlds varxZr nsk Hkj ds 1181 pfur xkaoksa ls dfr vkadM+ksa dh lgkrk ls miHkksäk ewY lwpdkad ds ifjdyu vkSj çlkj dh OoLFkk dh xbZ gSA xzkeh.k vkSj kgjh ksksa ds fy vyxvyx miHkksäk ewY lwpdkadksa dk ifjdyu fdk tk jgk gSA xzkeh.k rFkk kgjh nksuksa gh ksksa ds fy laqä lwpdkad Hkh cukk tk jgk gSA 7-18 xzkeh.k ksksa ds fy dher laca/kh vkadM+s 1181 xkaoksa ds fpfàr Mkdkjksa ds ek/e ls gh d fd tk jgs gSaA okLro esa Mkdkj gh dek slh tsalh gS tks bl çdkj dk MkVk laxzg.k djus esa lke gSA bl çdkj Mkdkj Hkkjr ds ukxfjdksa dh fLFkfr esa lq/kkj ykus ds fy lacaf/kr ljdkjh foHkkxksa dks uhfrka cukus

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ANNUAL REPORT 2013-14 53 • Indira Gandhi National Old Age Pension Scheme IGNOAPS • Indira Gandhi National Widow Pension Scheme IGNWPS and • Indira Gandhi National Disability Pension Scheme IGNDPS. 7.12 These payments for pension schemes are being effected either through money orders or the Post Office Savings Bank POSB accounts depending upon the choice of the implementing agency and beneficiaries. In 2012-13 more than ` 8137.9 million have been disbursed through POSB accounts and more than ` 32000 million have been paid through money orders. During the year 2013- 2014 ` 12306.5 million have been disbursed through POSB accounts and ` 32249.1 million through money orders by January 2014. CASH PAyMENT uNDER INDIRA GANDHI MATRITVA SAHyOG yOjANA 7.13 Indira Gandhi Matritva Sahyog Yojana IGMSY a Conditional Cash Transfer CCT Maternity Benefit Scheme for addressing maternal under-nutrition has been introduced in 52 identified districts through the platform of the Integrated Child Development Services ICDS Scheme. The Scheme envisages providing cash directly to women during pregnancy and lactation subject to the individuals fulfilling specific conditions. 7.14 Postal network in these districts are contributing to the success of the Scheme by opening POSB accounts for the beneficiaries and facilitating transfer of cash to them. As on March 2014 more than 0.443 million such accounts have been opened so far through which ` 699.90 million have been disbursed. COLLECTION OF DATA FOR COMPuTING RuRAL CONSuMER PRICE INDEx 7.15 Price Indices have been designed and are calculated at regular intervals by Ministry of Statistics and Programme Implementation to estimate inflation and trends in the price movements so that appropriate and adequate policy instruments may be designed and implemented. 7.16 Till a few years back the price indices for wholesale prices alone were being worked out and used for the purpose. It is however widely accepted that the wholesale prices do not adequately reflect the prices being faced by the end consumers. The policies designed on the basis of such prices therefore lack in effectiveness and do not have the desired outcomes for the end-consumers. Moreover the exercise to estimate wholesale price indices largely ignores the rural markets and the prices prevalent in rural areas. 7.17 In order to tide over the above constraints a mechanism has been worked out by the Ministry of Statistics and Programme Implementation to calculate and disseminate the consumer price index with the help of data being collected through 1181 selected villages throughout the country. The consumer price indices are being calculated for the rural and urban areas separately. A composite index is also being worked out for both rural and urban areas. 7.18 The price data for the rural areas are being entirely collected through identified post offices in 1181 villages. In fact the post office is the only agency capable of collecting such data and is thus providing crucial support to the concerned government departments to design

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okf"kZd fjiksVZ 201314 54 vkSj dkkZfUor djus esa egRoiw.kZ lgksx dj jgk gSA Mkdkjksa ds fy xzkeh.k lwpuk oa lapkj çkS|ksfxdh ¼vkjvkbZlhVh½ lek/kku 7-19 xzkeh.k vkbZlhVh lek/kku rFkk dksj cSafdax lek/kku ¼lhchl½ ds ykxw gksus ls Mkd foHkkx xzkeh.k rFkk kgjh ksksa esa 1-54 ykk Mkdkjksa ds vius usVodZ ds ek/e ls dsaæ oa jkT ljdkjksa dh vksj ls fofHkUu lkekftd lqjkk kstukvksa dk dkkZUou dj ikxkA xzkeh.k Mkdkjksa dks ckksehfVªd igpku ls qä d gLrpkfyr midj.k rFkk ekbØks Vhe dh lqfo/kk xzkgdksa dks jlhn çnku djus ds fy usVodZ dh lqfo/kk ls qä fçaVj rFkk ekbØks Vhe dks pktZ vkSj çpkfyr djus ds fy lkSj ÅtkZ cSVjh çnku dh tkxhA 7-20 vkjvkbZlhVh ds varxZr xzkeh.k ksksa esa fLFkr lHkh xzkeh.k Mkd lsod Mkdkjksa dk dEIwVjhdj.k rFkk mUgsa fMftVy :i ls tksM+s tkus dk dkZ kkfey gSA bldk mís çRsd kkkk iksLVekLVj ¼chihe½ dks çkS|ksfxdh lek/kku ¼vkbZlhVh midj.k½ miyC/k djkuk gS rkfd yxHkx 130000 kkkk Mkdkjksa kjk xzkeh.k ks ds xzkgdksa dks çnku dh tkus okyh lsokvksa esa lq/kkj gks ldsA blls xzkeh.k ksksa esa foHkkx dh igqap esa o`f gksxh rFkk kkkk Mkdkjksa esa lHkh foÙkh varj.kksa ds ifjkr cpr kkrksa udn çek.k iksa vkSj xzkeh.k Mkd thou chek ds dkjksckj esa o`f gks ldsxhA bls xzkeh.k flLVe baVhxzsVj ¼vkjlvkbZ½ vkSj xzkeh.k gkMZosj ¼vkjp½ lek/kku ds ek/e ls laHko cukk tk jgk gSA bysDVª‚fud fuf/k çca/ku ç.kkyh 7-21 xzkeh.k vkbZlhVh vkSj lhchl ds iw.kZrk dkkZfUor gksus rd varfje çkS|ksfxdh lek/kku ds :i esa Mkd foHkkx us lfdZyksa esa eujsxk etnwjh ds laforj.k ds fy bysDVª‚fud fuf/k çca/ku ç.kkyh ¼bZQel½ dh kqvkr dh gSA bZQel lek/kku dk fodkl jk"Vªh lwpuk dsaæ ¼uvkbZlh½ kjk fdk xk gSA blesa ¼bZQel½ Mkdkj cpr cSad l‚¶Vosjlap iksLV ds d baVjQsl dh OoLFkk dh xbZ gSA nks tsaflksa ¼Mkd foHkkx vkSj xzkeh.k fodkl eaky½ ds nks lek/kkuksa ds baVjQsl ds ifj.kkeLo:i mi Mkdkj Lrj rd ykHkkfFkZksa ds kkrksa esa bysDVª‚fud :i ls jkfk tek djuk ¼ØsfMV½ laHko gks ikrk gSA fuf/k varj.k vknsk k Jfedksa dh etnwjh rFkk mudh kkrk lak ls lacaf/kr Hkqxrku Qkbysa k xzkeh.k fodkl eaky kjk rSkj fdk xk dksbZ Hkh vU fooj.k Mkdkjksa dks bysDVª‚fud :i ls Hkstk tkrk gS rkfd Jfedksa dks etnwjh dk Hkqxrku fdk tk ldsA 7-22 bZQel us xkaoksa esa Jfedksa dks etnwjh ds Hkqxrku esa yxus okys le dks dkQh de dj fnk gSA bZQel dks vle NÙkhlx+ xqtjkr gfjk.kk kjk.M dsjy e/çnsk egkjk"Vª vksfMkk iatkc vkSj jktLFkku esa lQyrkiwoZd ykxw dj fnk tk pqdk gS vkSj vU lfdZyksa esa bldk fodkl fdk tk jgk gSA vka/kz çnsk rFkk kjk.M esa Mkdkjksa ds ek/e ls çRk ykHk varj.k Mkdkjksa ds ek/e ls çRk ykHkkarj.k ds dkkZUou ds fy vka/kz çnsk lfdZy esa d foks"k OoLFkk dh xbZ gSA bl OoLFkk ds varxZr lfdZyksa ds Mkdkjksa kjk eujsxk vkSj vU lkekftd lqjkk kstukvksa ds v/khu etnwjh/ykHkksa dk vk/kkj lac Hkqxrku eSllZ ih v‚uykbu vkSj jkT ljdkj ds lgksx ls fdk tk jgk gSA Mkdkjksa ds ek/e ls Hkqxrku ikus okys etnwjksa dks MhchVh Hkqxrku çnku djus vkSj lkekftd lqjkk kstukvksa ds vU ykHkkfFkZksa ds fy lfdZy kjk 9000 ekbØks Vhe yxk x gSaA

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ANNUAL REPORT 2013-14 55 and implement policies to improve the well being of the citizens of India. RuRAL INFORMATION AND COMMuNICATION TECHNOLOGy RICT SOLuTION FOR THE POST OFFICES 7.19 The implementation of Rural ICT Solution and Core Banking Solution CBS will enable the Department of Posts to rollout various social sector schemes on behalf of the Central and State Governments through a network of 1.54 lakh post offices in rural as well as urban locations. Rural post offices will be enabled with a hand held device with biometric identification and micro ATM enablement network provided printer to provide receipts to customer and a solar powered battery to charge and operate the micro ATM. 7.20 RICT involves computerization and digitally connecting all the Gramin Dak Sewak post offices including those in rural areas. The objective is to provide a technology solution ICT device to each Branch Postmaster BPM which will enable each of the approximately 130000 BOs to improve the level of services being offered to the rural customers. It will increase the rural reach of the Department and enable the BO’s to increase the traffic of all financial remittances savings accounts cash certificates and Rural Postal Life Insurance RPLI. This is being enabled through the Rural System Integrator RSI and the Rural Hardware RH solutions. ELECTRONIC FuND MANAGEMENT SySTEM 7.21 As an interim technological solution till the Rural ICT and CBS are completely rolled out Department of Posts has introduced the electronic Fund Management System eFMS for disbursement of MGNREGA wages in the Circles. The eFMS solution which is developed by the National Informatic Centre NIC has an interface with the POSB software - Sanchaya Post. This interface between the two solutions of two agencies Department of Posts and Ministry of Rural Development enables electronic crediting of beneficiaries accounts upto sub post office level. The Fund Transfer Orders FTOs or payment files having details of worker’s wages with account number and other details generated by the Ministry of Rural Development are sent electronically to post offices for payment to wage workers. 7.22 eFMS has considerably reduced the payment time span to wage workers in the villages. eFMS has been successfully implemented in Assam Chhattisgarh Gujarat Haryana Jharkhand Kerala Madhya Pradesh Maharashtra Odisha Punjab and Rajasthan and is being expanded to other Circles. DIRECT BENEFIT TRANSFER THROuGH POST OFFICES IN ANDHRA PRADESH AND jHARkHAND A special arrangement has been put in place in Andhra Pradesh Circle for implementation of the Direct Benefit Transfer DBT through post offices. Under the arrangement post offices in the Circle are doing Aadhaar Enabled Payment of wages/benefits under MGNREGA and other social security schemes with the support of M/s AP Online and the State Government. 9000 Micro ATMs have been deployed by the Circle for doing the DBT payment to the wage workers and other beneficiaries of the social security schemes receiving benefits through post offices.

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okf"kZd fjiksVZ 201314 56 8-1 Mkd foHkkx ds varjkZ"Vªh Oolk oa lgksx ls tqM+s ekeyksa dk lakstu varjkZ"Vªh laca/k oa Xykscy Oolk fMohtu kjk fdk tkrk gSA buesa foo Mkd lak ¼wihw½ dh lhek esa vkus okys fofHkUu nskksa ds ukeksfí"V Mkd çpkyuksa ds cgqikh ysunsu vU ukeksfí"V Mkd çpkydksa ls fikh fopkjfoekZ ukeksfí"V oa futh Mkd çpkydksa ls Oolk laca/k oa varjkZ"Vªh Oolk ls jktLo vtZu ij vk/kkfjr dkZdyki kkfey gSaA foo Mkd lak ¼wihw½ esa Hkkjr 8-2 Hkkjr foo Mkd lak ¼wihw½ ds çkjafHkd lfØ lnLksa esa ls d gS A g lak laqä jk"Vª dh d foks"kK tsalh gS ftldk eqky fLoVtjySaM fLFkr cuZ esa gSA foo Mkd lak ij lEiw.kZ foo esa vUrjkZ"Vªh Mkd lsokvksa dk nkrkiw.kZ çpkyu lqfufpr djus dk mÙkjnkfRo gSA wihw dk mís bl ks esa varjkZ"Vªh lgksx dks c+kok nsuk rFkk varjkZ"Vªh Mkd ekeyksa ds lHkh igyqvksa dks blds fofHkUu fudkksa oa cgqikh lekSrksa kjk fofufer djuk Hkh gSA 8-3 wihw ds çeqk fudk ¼i½ dkaxzsl ¼ii½ çkklfud ifj"kn ¼lh½ ¼iii½ Mkd çpkyu ¼ihvkslh½ ¼iv½ ijkekZnkh lfefr vkSj ¼v½ varjkZ"Vªh Cwjks gSaA Hkkjrh Mkd orZeku esa lh oa ihvkslh dk lnL gSA dkaxzsl wihw dh kh"kZLFk fudk gS vkSj blesa lHkh lnL nskksa ds çfrfuf/k kkfey gSaA 8-4 dkaxzsl dk dkZ lnL nskksa dh ukS fofHkUu lfefrksa ds ek/e ls fdk tkrk gSA bu lfefrksa dk xBu pquko ds ek/e ls fdk tkrk gS ftlesa lnL nsk kkfey gksrs gSaA s lfefrka fofHkUu çLrkoksa ij fopkj djrh gSa vkSj viuh fjiksVsaZ iw.kZ cSBd esa çLrqr djrh gSa tgka lnL nsk bu ij viuk ernku djrs gSaA fkk çkkar Mkd lak esa Hkkjr 8-5 1962 esa xfBr fkk çkkar Mkd lak ¼ihihw½ wihw dk d fucaZf/kr lak gS ftlesa Hkkjr lfgr 32 nsk blds lnL gSaA bldk y ks esa Mkd fofue esa lqfo/kk çnku djuk rFkk lnL nskksa ds e/ Mkd lsokvksa dks çksRlkfgr djuk gSA ihihw dk mís lnL nskksa ds e/ Mkd laca/kksa dks c+kuk çksRlkfgr djuk vkSj muesa lq/kkj djuk gS rFkk Mkd lsokvksa ds ks esa lgksx dks c+kok nsuk gSA g oSfod Mkd ekeyksa rFkk j.kuhfr ds lanHkZ esa ksh –f"Vdks.k dks r djrk gS vkSj dkkZfUor djrk gSA Hkkjr us bl lak dh lnLrk 1975 esa çkIr dh rFkk rHkh ls lak ds ekeyksa esa d lfØ Hkwfedk fuHkk jgk gSA v/k 8 varjkZ"Vªh Oolk oa lgksx ihihw dkaxzsl Hkkjr us 03 ls 07 flrEcj 2013 rd 11oha ihihw dkaxzsl dh estckuh dhA dkaxzsl lak ds dkksaZ dks iqujhfkr djus gsrq ftEesnkj gS rFkk g pkj o"kksaZ esa d ckj gksrh gS A Hkkjr ds ekuuh jk"Vªifr Jh ç.kc eqkthZ kjk dkaxzsl dk vkSipkfjd :i ls mnkkVu fdk xkA vxys pkj o"kksaZ ds fy ksh Mkd lsDVj ds Hkfo" dks r djus ds fy g dkaxzsl vius lnLksa esa ls Mkd usrkvksa vkSj LVsdgksYMjksa rFkk 15 vU nskksa ls çskdksa dk pu djrh gSA Jherh ih- xksihukFk lfpo Mkd foHkkx us ihihw ds iw.kZ vf/kosoku dh v/krk dhA

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ANNUAL REPORT 2013-14 57 8.1 Matters relating to International Business and Cooperation of the Department of Posts are coordinated by the International Relations and Global Business Division. These include multilateral transactions among designated postal operators of different countries under the ambit of the Universal Postal Union UPU bilateral discussions with designated postal operators business relations with designated and private postal operators and activities focused on realization of revenue from international business. INDIA AT THE uNIVERSAL POSTAL uNION 8.2 India is one of the earliest active members of the Universal Postal Union UPU a specialized agency of the United Nations having its headquarters at Berne Switzerland. The Union is responsible for ensuring efficient operations of international postal services throughout the world. The UPU also aims at promoting international cooperation in this sphere and regulates the entire gamut of international postal affairs through its various bodies and multilateral agreements. 8.3 The main bodies of the UPU are: i The Congress ii the Council of Administration CA iii The Postal Operations Council POC iv the Consultative Committee and v the International Bureau. Department of Posts is currently a member of both the CA and the POC. 8.4 The Congress is the supreme body of the UPU and comprises of the representatives of all member countries. The work of the Congress is carried out through nine different Committees constituted through elections and consisting of member countries. The Committees consider various proposals and submit reports to the plenary meeting which are put to vote by member countries. INDIA AT THE ASIAN PACIFIC POSTAL uNION 8.5 The Asian Pacific Postal Union APPU formed in 1962 is a Restricted Union of the UPU with a membership of 32 countries including India. It aims to facilitate postal exchange in the Region and promote cooperation in postal services of the member countries. The purpose of the APPU is to extend facilitate and improve postal relations between member countries and to promote cooperation in the field of postal services. It decides and pursues the regional stance in response to global postal issues and strategy. India acquired membership of this Union in 1975 and since then has been playing an active role in the affairs of the Union. APPu CONGRESS The 11 th APPU Congress was hosted by India from the 3 rd to 7 th September 2013. The Congress is responsible for revising the Acts of the Union and is held once in four years. The Congress was officially inaugurated by the Hon’ble President of India Shri Pranab Mukherjee. This Congress gathered postal leaders and stakeholders from amongst its members and observers from 15 other countries to decide on the regional postal sector’s future for the next four years. Smt. P. Gopinath Secretary Department of Posts chaired the APPU Plenary session. Chapter 8 internAtiOnAl Business And COOPerAtiOn

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okf"kZd fjiksVZ 201314 58 Hkkjr ds jk"Vªifr Jh ç.ko eqkthZ 3 flrEcj 2013 dks foKku Hkou esa fkk iSflfQd Mkd wfuu ¼ihihw½ dkaxzsl ds mnkkVu ij Lekjd MkdfVdV dk d lsV tkjh djrs gqA ubZ fnYyh Hkkjr esa 3 flrEcj ls 7 flrEcj 2013 rd vkksftr fkk iSflfQd Mkd wfuu ¼ihihw½ dkaxzsl ds çfrfufËk

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ANNUAL REPORT 2013-14 59 Shri Pranab Mukherjee President of India is releasing a set of commomerative stamps at the inaugration of Asia Pacific Postal Union APPU congress at Vigyan Bhawan New Delhi on 3 rd September 2013. Delegates of Asia Pacific Postal Union APPU congress held at New Delhi India from 3 rd to 7 th September 2013.

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okf"kZd fjiksVZ 201314 60 8-6 g igyh ckj gqvk gS fd dkaxzsl us Hkkjr dks vxys pkj lky ds fy dkZdkjh lfefr ds ¼ihihwbZlh½ v/k ds :i esa pquk gSA orZeku esa Hkkjr fkk çkkar iksLVy dkyst ds kkldh cksMZ dk lnL rFkk Mkd foÙkh lsok dkZ ny dk v/k Hkh gSA 8-7 lapkj oa lwpuk çkS|ksfxdh jkT eah M‚- fdYyh Øqikjkuh us vius eq Hkk"k.k esa vius xzkeh.k vkbZlhVh usVodZ dks etcwr djus rFkk Hkkjrh Mkd cSad dh LFkkiuk ds fy Mkd foHkkx kjk gky esa dh xbZ igyksa ij çdkk MkykA 8-8 bl dkaxzsl us dkZ ny ds xBu ds lkFk vxys pkj o"kksaZ ds fy dkksaZ dks OofLFkr djus dk volj çnku fdkA g dkZny eq j.kuhfrd ksksa esa ksh tsaMk dks dkkZfUor djsxkA bl dkZ ny esa foÙkh lsoka HkkSfrd lsoka bZlsoka vkSj vfofPNu fodkl kkfey gSA Mkd lsokvksa ds fodkl ds fy g egRoiw.kZ ksksa dk lwpd Hkh gS tSlkfd fkk çkkar ks kjk nskk xk gSA nfk.k fkkbZ Mkd lak dk xBu 8-9 Mkd foHkkx Hkkjr kjk fodflr vo/kkj.kk ls mnHkwr lihw wihw ds rRoko/kku esa d lhfer lak gS tks nfk.k fkk ds Mkd çkkluksa ds chp lgksx dks çksRlkfgr djsxk rFkk ks esa Mkd lsokvksa esa lq/kkj djsxkA g lkdZ ds v/khu d fudk gksxk ftlesa vQxkfuLrku HkwVku ckaXyknsk ekynho usiky ikfdLrku Jhyadk oa Hkkjr ds Mkd çkklu kkfey gSaA 8-10 lkiw ¼lihw½ ds lafo/kku vkSj lekU fofueksa ds elkSns dks lkdZ lfpoky ds ek/e ls iqujhk.k gsrq lnL nskksa dks Hkstk xk gS rFkk lHkh lnLksa ls g çrhfkr gSA 11oha vIiw ¼ihihw½ dkaxzsl dh iwoZ la/k ij 2 flEcj 2013 ls lkdZ Mkd çkkluksa ds lnLksa dh ubZ fnYyh esa cSBd gqbZA cSBd ds nkSjku lnLksa us çLrkfor lak ds lfpoky volajpuk vkSj ctV ds laca/k esa ppkZ dhA vU ckrksa ds lkFk g fu.kZ fyk xk fd lfpoky dk vkdkj NksVk gksxk ftlesa egklfpo dks lgkrk çnku djus ds fy d funskd gksaxsA lnLksa dh bPNk Fkh fd çFke dkaxzsl dk vkkstu tYnh gh fnYyh esa fdk tk rFkk mUgksaus fnYyh esa gh lak ds eqky gsrq LFkku fu/kkZfjr djus ds fy Hkh viuh lgefr çnku dh A fikh vkSj cgqikh eqís 8-11 çfkk.k ds fy Qsyksfki çnku djrs gq tgka dgha Hkh vkodrk gks ogka foks"kKksa oa ijkekZnkrkvksa ds ny esa ksxnku djrs gq Uwure fodflr nskksa ¼yMhlh½ ds lewg ds Mkd laxBuksa dks vkfFkZd rFkk

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ANNUAL REPORT 2013-14 61 8.6 It is for the first time that the Congress has elected India on Chair of its Executive Committee APPU-EC for the next four years. Presently India is also a member of the Governing Board of the Asia Pacific Postal College and Chair of the Postal Financial Services Working Group. 8.7 Dr. Smt. Killi Kruparani Minister of State for Communications IT in her key note address highlighted recent initiatives of the Department of Posts in strengthening its Rural ICT network and for setting up a Post Bank of India. 8.8 This Congress provided an occasion to organise the work for the next four years with the formation of working groups that will pursue the regional agenda in key strategic areas. The Working Groups comprise the Postal Financial Services Physical Services e-Services and Sustainable Development. This is also an indication of the critical areas for postal services development as seen by the Asia- Pacific Region. FORMATION OF SOuTH ASIAN POSTAL uNION 8.9 South Asian Postal Union SAPU conceptualized and initiated by the Department of Posts India is proposed as a Restricted Union under the aegis of the UPU. It will promote cooperation among Postal Administrations of South Asia and improve postal services in the region. It will be a body under the South Asian Association for Regional Cooperation SAARC umbrella comprising postal administrations of Afghanistan Bhutan Bangladesh Maldives Nepal Pakistan Sri Lanka and India. 8.10 The draft Constitution and the General Regulations of the SAPU have been sent through the SAARC Secretariat to the member countries for vetting and the same is awaited from all the members. On the eve of the 11 th APPU Congress the members of the SAARC Postal Administrations met in New Delhi on 2 nd September 2013. During the meeting the members discussed the structure of the Secretariat and the budget of the proposed Union. It was inter alia decided that for the present the Secretariat will have a lean structure with one Director to support the Secretary General. The members desired that the first Congress is convened at New Delhi at an early date and also consented to locate the Headquarters of the Union at Delhi. BILATERAL AND MuLTILATERAL MATTERS 8.11 India has been at the forefront of providing economic and technical aid to the postal organisations of the Least Developed Countries LDCs group in the form of awarding training fellowships contributing to the pool of experts and consultancies whenever required.

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okf"kZd fjiksVZ 201314 62 çkS|ksfxdh lgkrk çnku djus ds ekeys esa Hkkjr vxz.kh jgk gSA gky gh ds o"kksaZ esa Hkkjr us yMhlh Mkd çpkydksa dks dkmaVj v‚Vksesku ds fy l‚¶Vosj çnku djrs gq çkS|ksfxdh ds lekosku esa mYyskuh çkl fd gSaA gky gh esa Hkkjr ljdkj us vÝhdh oa lkdZ nskksa ds fy Mkd çca/ku ij iw.kZ :i ls foÙkiksf"kr çfkk.k dkZØeksa dh kks"k.kk dh gSA 8-12 Hkkjrh vÝhdh Qksje fkkj lEesyuAA ds varxZr jQh vgen fdnobZ jk"Vªh Mkd vdkneh ¼vkjdsuih½ xkftkckn kjk vusd vÝhdh nskksa ds fy varjkZ"Vªh çfkk.k dkZØeksa dk vkkstu fdk xk A bu dkZØeksa esa eqr: ¼i½ dEIwVªhdj.k vkSj çkS|ksfxdh lekosku ¼ii½ Mkd yskkdj.k ij varjkZ"Vªh dkZØe ij /ku dsfUær fdk xkA bu dkZØeksa esa vÝhdh nsk kkuk ratkfuk ukbthfjk vkfn ds lgHkkfxksa us Hkkx fykA blds vykok Mkd çca/ku ij Hkh d varjkZ"Vªh dkZØe 17-02-2014 ls 28-02-2014 rd vkksftr fdk xkA miqZä dkZØeksa esa vusd fkkbZ nskksa us Hkh Hkkx fykA varjkZ"Vªh Oolk igy dkZ 8-13 Mkd foHkkx dkgkyk iksLV xzqi esa kkfey gksus ds çkl dj jgk gS tks vius xzkgdksa ls varjkZ"Vªh bZel vkSj j iklZy oLrqvksa dh lec lqiqnZxh dk lkekU oknk djrk gSA dsihth dk xBu o"kZ 2003 esa vkLVªsfyk iksLV phu iksLV gkaxdkax iksLV tkiku iksLV dksfjk iksLV rFkk vesfjdk iksLVy lsokvksa kjk d lkFk feydj fdk xk rFkk rc ls blus dksfjksl vkQ Lisu yk iksLV v‚Q Ýkal j‚y esy v‚Q xzsV fczVsu rFkk flaxkiqj iksLV dks kkfey fdk gSA 8-14 Mkd foHkkx us varjkZ"Vªh bysDVªkfud /kukarj.k lsok kq: djus ds fy o‚y LVªhV Dlpsat¼wbZ ds fejsVl iksLV xzqi dh d dEiuh½ ds lkFk djkj fdk gSA laqä vjc vehjkr ls çFke Hkqxrku çkIr djds lqJh ih- xksihukFk lfpo Mkd foHkkx kjk fnukad 8 väwcj 2013 dks bl lsok dks kq: fdk xkA 8-15 bl lsok dks wihw dh varjkZ"Vªh foÙkh ç.kkyh ¼vkbZQl½ ds ek/e ls miyC/k djkk tkxkA g lekSrk fooHkj esa foks"kdj kkM+h ds ks esa jg jgs Hkkjrhksa dks vius nsk esa vius ifjokjksa ds fy d lqjfkr vkSj fooluh /kukarj.k lsok çnku djrk gSA bl rF dks dks nskrs gq bl ubZ lsok dk viuk foks"k egRo gS fd foo Hkj esa Hkkjr /ku çs"k.k dk lcls cM+k çkIrdrkZ gSA /ku çs"k.k dh g jkfk okf"kZd :i ls 70 fcfyu wlMh ls vf/kd gS ftldh vk/kh jde kkM+h ds nskksa ls vkrh gSA rduhdh lgksx 8-16 flrEcj väwcj 2013 esa bZevks ç.kkyh dh LFkkiuk gsrq d nks lnLh rduhdh lgkd ny dkBekaMw Hkstk xkA usiky us vkus okys fnuksa esa vkSj lgkrk ekaxh gSA fonskh Mkd fk"VeaMyksa ds nkSjs rFkk Hkkjrh fk"VeaMyksa ds fonskh nkSjs 8-17 lfpo Mkd us 24 ekpZ 2013 ls 26 ekpZ 2013

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ANNUAL REPORT 2013-14 63 In recent years India has made notable efforts for induction of technology by providing software for counter automation to LDC postal operators. Recently Government of India announced a fully funded training programme on postal management for African and SAARC countries. 8.12 Under the India-Africa Forum Summit II international training programmes for a number of African countries were conducted by the Rafi Ahmed Kidwai National Postal Academy RAKNPA Ghaziabad. The programmes mainly focused on i Computerization and Technology induction and ii International Programme on Mail Accounting. These programmes were attended by participants from African countries of Ghana Tanzania Nigeria etc. Besides an International Programme on Mail Management was also held from 17.2.2014 to 28.2.2014. A number of Asian countries also participated in the above training programmes. INTERNATIONAL BuSINESS INITIATIVES 8.13 Department of Posts has been making efforts to join the Kahala Post Group KPG that makes a simple promise to its customers of guaranteed time-bound delivery of international EMS and air-parcel articles. KPG was formed in 2003 by Australia Post China Post Hong Kong Post Japan Post Korea Post and the US Postal Services by coming together and has since admitted Correos of Spain La Poste of France Royal Mail of Great Britain and Singapore Post. 8.14 Department of Posts has signed an agreement with Wall Street Exchange a company of the Emirates Post Group of UAE for launch of International Electronic Money Transfer service. The service was launched on 8 th October 2013 by Smt. P. Gopinath Secretary Department of Posts by receiving the first payment from the United Arab Emirates. 8.15 The service will be provided through the International Financial System IFS of the UPU. This tie-up offers the Indian diaspora worldwide - especially in the Gulf Region - a safe secure and reliable money transfer service for their families back home. This new service has its own significance going by the fact that globally India is the largest recipient of remittances with over USD 70 billion annually half of which come from the Gulf. TECHNICAL COOPERATION 8.16 In the months of September-October 2013 a two-member technical support team was sent to Kathmandu for installation of an eMO system. Nepal Post has sought further support in the coming days. VISITS OF FOREIGN POSTAL DELEGATIONS AND OF INDIAN DELEGATIONS ABROAD 8.17 Secretary Posts visited the Parcel Hub

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okf"kZd fjiksVZ 201314 64 rd baXySaM esa d‚osaVªh fLFkr iklZy gc dk nkSjk fdkA 8-18 mi egkfunskd ¼varjkZ"Vªh laca/k vkSj oSfod Oolk½ us Hkkjrh Mkd dh vksj ls 27 Qjojh 2013 ls 01 ekpZ 2013 rd isfjl Ýkal esa vkksftr wihw dh Mkd foÙkh lsok ij wihw dkZuhfr lEesyu esa Hkkx fykA 8-19 lgkd egkfunskd ¼vkbZe½ Mkd foHkkx us 25 ekpZ 2013 ls 27 ekpZ 2013 rd gkax dkax esa vkksftr dkgkyk xzqi dh d 3 fnolh cSBd esa Hkkx fykA 8-20 Mkd foHkkx us fofHkUu nskksa foks"kdj kkuk vkSj ukbthfjk ls vk fk"VeaMyksa dh estckuh dhA fk"VeaMyksa us foÙkh lekosku dks c+kok nsus ds fy viukbZ xbZ loksZÙke fof/kksa dh tkudkjh ysus ds fy Hkkjr dk nkSjk fdkA 8-21 lfpo Mkd dh vxqokbZ esa d nkslnLh fk"VeaMy us Mkd lq/kkjksa ij mPp Lrjh Qksje esa Hkkx ysus ds fy tqykbZ 2013 esa phu dk nkSjk fdk A 8-22 d pkjlnLh fk"VeaMy us bZd‚elZ ij d csapekdZ LVMh ds fy tqykbZ 2013 esa flaxkiqj vkSj vkLVªsfyk dk nkSjk fdkA 43oha i ysku çfrksfxrk 2014 8-23 okf"kZd :i ls vkksftr dh tkus okyh foo Mkd lak i ysku çfrksfxrk foxr o"kksaZ esa Xykscy laLFkk cu xbZ gSA bl çfrksfxrk dk mís Ldwyh cPpksa esa i ysku dh dyk dks çksRlkfgr djuk rFkk lkfgfRd ysku esa mudh kerk dks c+kuk gSA foo i ysku çfrksfxrk qok ih+h esa lekt esa lapkj lqfo/kk çnku djus okys tsaV ds :i esa Mkdkj dh Hkwfedk ds çfr tkx:drk çnku djus esa lgkd fl gqbZ gSA 43oha i ysku çfrksfxrk 5 tuojh 2014 dks vkksftr dh xbZ A

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ANNUAL REPORT 2013-14 65 at Coventry in United Kingdom from 24 th March 2013 to 26 th March 2013. 8.18 Deputy Director General International Relations and Global Business on behalf of India Posts attended the UPU Strategy Conference on Postal Financial Service of the UPU from 27 th February 2013 to 1 st March 2013 held at Paris France. 8.19 Assistant Director General IM Department of Posts attended a 3 day meeting from 25 th March 2013 to 27 th March 2013 of Kahala Group held at Hong Kong. 8.20 Department of Posts hosted delegations from various countries especially from Ghana and Nigeria. The delegates visited India to learn about the best practices adopted to promote financial inclusion. 8.21 A two-member delegation led by Secretary Posts visited China to attend the High Level Forum on Postal Reforms in July 2013. 8.22 A four-member delegation visited Singapore and Australia in July 2013 for a bench-mark study on e-commerce. 43 rd LETTER WRITING COMPETITION 2014 8.23 UPU Letter Writing Competition held annually has become a global institution over the years. The competition aims to promote the art of letter writing and tries to enhance the capability of school going children in literary composition. The world-wide letter writing competition has also helped to improve awareness among the young generation about the role of post offices as an agent of communication in the society. The 43 rd Letter Writing Competition was held on 5 th January 2014.

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okf"kZd fjiksVZ 201314 66 9-1 Mkd foHkkx foÙk eaky Hkkjr ljdkj dh vksj ls ykq cpr kstuka lapkfyr djrk gSA fnukad 31-03-2013 dh fLFkfr ds vuqlkj blds varxZr kkrk /kkjdksa dh lak 312-07 fefyu ls Hkh vf/kd gSA g lsok nsk esa 0-154 fefyu Mkdkjksa ds usVodZ ds ek/e ls miyC/k djkbZ tkrh gSA 9-2 Mkdkj cpr cSad ¼ihvkslch½ ds varxZr cpr kkrk vkorhZ tek ¼vkjMh½ lkof/k tek ¼VhMh½ ekfld vk kstuk ¼evkbZl½ yksd Hkfo" fuf/k ¼ihihQ½ jk"Vªh cpr i ¼ullh½ vkSj ofj"B ukxfjd cpr Ldhe ¼llhll½ tSlh lsoka lapkfyr gksrh gSaA 31-03-2013 dh fLFkfr ds vuqlkj Mkdkjksa esa lHkh jk"Vªh cpr kstukvksa vkSj cpr iksa ds rgr cdkk ks"k 6031699-58 fefyu - ls vf/kd gSA cpr cSad kstukvksa vkSj cpr iksa dk foLr`r fooj.k fuEukuqlkj gS rkfydk 3 cpr cSad kstuk fooj.k ¼31-03-2013 dh fLFkfr ds vuqlkj ½ Ldhe dk uke kkrksa dh lak cdkk ks"k ¼fefyu - esa½ 1. cpr kkrs 125323400 377927.81 2. vkorhZ tek kkrs 93898145 679640.81 3. lkof/k tek kkrs 11199051 330071.95 4. ekfld vk kstuk kkrs 22886528 2017855.26 5. jk"Vªh cpr i kkrs¼87 o 92½ 348636 42922.41 6. yksd Hkfo" fuf/k kkrs 2374661 411202.24 7. ofj"B ukxfjd cpr kstuk 1085831 240928.18 8. laph vkof/kd tek 305411 2.38 9. vkof/kd tek 7899 241.98 10. eujsxk 51695593 0.00 11. elokbZ kkrs 2945668 32.61 12. ksx ¼1 ls 11½ 312070823 4100825.63 13. jk"Vªh cpr iVIII 647089.62 14. fdlku fodkl i 1283784.33 15. ksx 13+14 1930873.95 16. ldy ksx 12+15 6031699.58 eujsxk kkrksa ds cdkk ks"k dks cpr kkrksa esa kkfey fdk xk gSA v/k 9 foÙkh lsoka

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ANNUAL REPORT 2013-14 67 9.1 Department of Posts operates the Small Savings Scheme on behalf of the Ministry of Finance Government of India. The Post Office Savings Bank POSB has a customer base of more than 312.07 million account holders as on 31.03.2013 provided through a network of 0.154 million post offices across the country. 9.2 The POSB operates Savings Accounts Recurring Deposit RD Time Deposit TD Monthly Income Scheme MIS Public Provident Fund PPF National Savings Certificate NSC and Senior Citizens Savings Scheme SCSS. The outstanding balance under all National Savings Schemes and Saving Certificates in Post Office is over ` 6031699.58 million as on 31.03.2013. The profile of the Savings Bank Schemes and Saving Certificate is as under: TABLE 3 SAVINGS BANk SCHEME: PROFILE AS ON 31.03.2013 Name of Schemes Number of Accounts Outstanding Balance ` In million 1. Saving Accounts 125323400 377927.81 2. RD Accounts 93898145 679640.81 3. TD Accounts 11199051 330071.95 4. MIS Accounts 22886528 2017855.26 5. NSS Accounts 87 92 348636 42922.41 6. PPF Accounts 2374661 411202.24 7. Sr. Citizens Saving Scheme SCSS 1085831 240928.18 8. Cumulative Time Deposit 305411 2.38 9. Fixed Deposit 7899 241.98 10. MGNREGA 51695593 0.00 11. MSY Accounts 2945668 32.61 12. Total 1 to 11 312070823 4100825.63 13. NSC VIII 647089.62 14. KVP 1283784.33 15. Total 13+14 1930873.95 16. Grand Total 12+15 6031699.58 Outstanding balance of MGNREGA accounts is included in Saving Accounts. Chapter 9 FinAnCiAl serviCes

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okf"kZd fjiksVZ 201314 68 dksj cSafdax lek/kku 9-3 dksj cSafdax lek/kku ¼lhchl½ Hkkjrh Mkd vkbZVh vk/kqfudhdj.k ifjkstuk 2012 dk d Hkkx gSA bldk mís Mkdkjksa esa visfkr vkbZVh volajpuk ds lkFk fofHkUu vkbZVh lek/kkuksa dks miyC/k djkuk gSA Hkkjrh Mkd dh lHkh foHkkxh Mkdkjksa esa dksj cSafdax ds dkkZUou dh kstuk gSA bl ifjkstuk ds varxZr Mkdkjksa esa Vhe baVjusV rFkk eksckby cSafdax dh lqfo/kk miyC/k gksxh rkfd Mkdkj cpr cSad kstukvksa ds xzkgdksa dks dgha Hkh dHkh Hkh cSafdax dh lqfo/kk çnku dh tk ldsA 9-4 lhchl dks dkkZfUor djus rFkk Vhe yxk tkus dh ifjkstuk fnukad 28-9-2012 dks kq: gqbZ rFkk pkyw iapo"khZ kstuk ds nkSjku g lHkh foHkkxh Mkdkjksa esa miyC/k gksxhA 31-03-2014 dh fLFkfr ds vuqlkj 128 Mkdkjksa esa lhchl ykxw dj fnk xk gSA rRdky euhvkMZj ¼vkbZevks½ 9-5 rRdky euhvkMZj ¼vkbZevks½ d v‚uykbu kjsyw /ku varj.k lsok gSA g lsok yksxksa dks rRdky /kuçs"k.k dh lqfo/kk çnku djrh gSA bl lsok ds varxZr vkbZevks lsok çnku djus okys fdlh Hkh Mkdkj ds ek/e ls xzkgd dqN gh feuVksa esa /ku ikjsf"kr dj ldrs gSaA bl lsok ds varxZr dksbZ Hkh Ofä d ckj esa 1000 - ls ysdj 50000 - rd dh jkfk çsf"kr dj ldrk gSA bl jkfk dk Hkqxrku çkIrdrkZ dks Hkkjr esa fdlh Hkh vkbZevks Mkdkj esa 16 vadh vkbZevks lak rFkk QksVks igpku dk çek.k çLrqr djus ij fdk tkrk gSA fQygky vkbZevks lsok nsk Hkj ds 16585 Mkdkjksa esa miyC/k gSA varjkZ"Vªh /ku varj.k lsok 9-6 g lsok jhy Vkbe vk/kkj ij 195 nskksa ls Hkkjrh xzkgdksa dks rRdky varjkZ"Vªh /ku çs"k.k dh lqfo/kk çnku djrh gSA Mkd foHkkx osLVuZ wfuu Qkbusafky lfoZlst bUd- ds lgksx ls 9943 Mkdkjksa ls rFkk euhxzke isesaV flLVe bUd- ds lgksx ls 4478 Mkdkjksa ds ek/e ls bl lsok dk lapkyu dj jgk gSA jk"Vªh isaku ç.kkyh 9-7 Mkd foHkkx jk"Vªh isaku ç.kkyh dh lqfo/kk Hkh çnku djrk gSA 18 ls 55 o"kZ dh vkq oxZ ds Ofä ¼dksbZ Hkh Hkkjrh ukxfjd½ uihl esa kkfey gks ldrs gSa rFkk 60 o"kZ dh vkq rd vaknku dj ldrs gSaA bu isaku vaknkuksa dk isaku fuf/k fofuked oa fodkl çkf/kdj.k ¼ihQvkjMh½ kjk fuqä fofHkUu isaku fuf/k çca/kdksa kjk fofHkUu Ldheksa esa fuosk fdk tkrk gSA isaku kkrk kksyus ds bPNqd Ofäksa dks g lqfo/kk nsk ds ç/kku Mkdkjksa ds ek/e ls miyC/k djkbZ tkxhA Eqpqvy fuf/kksa dh fjVsfyax 9-8 Mkdkj nsk ds iwath cktkj dh igqap esa foLrkj djus esa egRoiw.kZ Hkwfedk fuHkkus ds lkFklkFk vke vkneh dks fuosk ds cktkj vk/kkfjr fodYi lqyHk djk jgk gSA orZeku esa 2000 ls vf/kd Mkdkjksa ds ek/e ls wVhvkbZ ds Eqpqvy QaMksa dh fjVsfyax dh tk jgh gSA bUæçLFk Áèkku Mkdkj ubZ fnYyh ij Hkkjrh Mkd dk Vhe

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ANNUAL REPORT 2013-14 69 CORE BANkING SOLuTION 9.3 The Core Banking Solution CBS is part of the India Post IT Modernization Project 2012. It aims to bring various IT solutions with the required IT infrastructure in the post offices. Department of Posts plans to implement Core Banking in all Departmental post offices. The project will bring in facilities of ATM Internet and Mobile Banking to the post offices to facilitate “Any time Any where Banking” for Post Office savings schemes users. 9.4 The project for rolling out CBS and for installing ATMs commenced on 28.9.2012 and will be available in all Departmental post offices during the current Five Year Plan. As on 31.03.2014 128 post offices have been migrated to the CBS. INSTANT MONEy ORDER 9.5 Instant Money Order iMO is an online domestic money transmission service intended for people requiring instant money remittance. This service enables the customer to transmit money in minutes from any of the post offices providing iMO service. Under this service a person can send an amount from ` 1000 up to ` 50000 in one transaction. Money will be disbursed to the payee at any of the iMO post offices in India on presentation of a 16 digit iMO number and a photo identity proof. At present iMO service is available from 16585 post offices across the country. INTERNATIONAL MONEy TRANSFER SERVICE 9.6 The service enables instant international money remittance to customers in India from around 195 countries on a real time basis. Department of Posts has been operating this in association with Western Union Financial Services Inc. from 9943 post office locations and Money Gram Payment System Inc. through 4478 post office locations. NATIONAL PENSION SySTEM 9.7 Department of Posts is a point of presence for the National Pension System NPS. Subscribers any Indian Citizen in the age group of 18 to 55 can join NPS and contribute till the age of 60. These pensions contributions are invested in various schemes of different Pension Fund Managers appointed by the Pension Fund Regulatory and Development Authority PFRDA. Any subscriber who intends to open a pension account will be provided the facility at Head Post Offices in the country. RETAILING OF MuTuAL FuNDS 9.8 The post office is playing an important role in extending the reach of the capital market of the country and also provides the common man easy access to market based investment options. Presently Mutual Funds of UTI MF are being retailed through over 2000 post offices. India Post ATM at Indraprastha Head Post Office New Delhi

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okf"kZd fjiksVZ 201314 70 Mkd thou chek 10-1 lu 1884 esa çkjaHk dh xbZ Mkd thou chek kstuk ¼ihyvkbZ½ ljdkjh oa v/kZ ljdkjh deZpkfjksa ds fgrykHk ds fy kq: dh xbZ lcls iqjkuh thou chek kstuk gSA çkjaHk esa g lsok dsoy Mkd deZpkfjksa ds fy kq: dh xbZ FkhA vkt g Ldhe dsUæh rFkk jkT ljdkj ds flfoy rFkk lSU dfeZksa LFkkuh fudkksa ljdkj kjk vuqnku çkIr kSkf.kd laLFkkuksa foofo|kyksa jk"Vªh—r cSadksa LokÙk laLFkkuksa vkSj dsUæ o jkTksa ds lkoZtfud ks ds miØeksa ds deZpkfjksa vuqlwfpr okf.kfTd cSadksa _.k lgdkjh lfefrksa rFkk ulh vkbZlhVhbZ elhvkbZ vkfn tSls ekUrk çkIr fudkksa ls çRkfr kSkf.kd laLFkkuksa vkSj ekfur foofo|kyksa dsUæ/jkT ljdkj/lkoZtfud ks dh Uwure 10 Hkkxhnkjh okys laqä miØeksa ds deZpkfjksa rFkk ljdkj kjk vuqca/k ds vk/kkj ij tgka vuqca/k dh vof/k c+kbZ tk ldrh gS fuksftr/fuqä fd x deZpkfjksa dks lsok çnku dj jgh gSA xzkeh.k Mkd thou chek 10-2 xzkeh.k ksksa esa fuokl djus okys yksxksa ds ykHkkFkZ mUgsa chek doj çnku djus ds fy 1995 esa xzkeh.k Mkd thou chek ¼vkjihyvkbZ½ kstuk dh kqvkr dh xbZA blds varxZr detksj oxksaZ vkSj efgyk dkexkjksa ij lcls vf/kd cy fnk xkA 10-3 tuojh 2012 ls chfer jkfk dh vf/kdre lhek dks ihyvkbZ ds ekeys esa 10 ykk - ls c+kdj 20 ykk - rFkk vkjihyvkbZ ds ekeys esa 5 ykk - ls c+kdj 10 ykk - dj fnk xk gSA 10-4 31-03-2013 dh fLFkfr ds vuqlkj ihyvkbZ/vkjihyvkbZ dh dqy fuf/k vkSj o"kZ 20122013 ds nkSjku vftZr Oolk fuEukuqlkj gS 10-5 vkbZvkjMh ds fnkkfunsZkksa ds vuqlkj4 uoEcj2009 ls Mkdkj thou chek fuf/k vkSj xzkeh.k Mkdkj thou chek fuf/k dh fuoy vfHko`f jkfk dk ljdkjh çfrHkwfrksa vkfn esa fuosk fdk tk jgk gSA 10-6 ihyvkbZ ds varxZr fuEufyfkr çdkj dh ikfyflka miyC/k gSaS rkfydk 4 ihyvkbZvkjihyvkbZ dk fu"iknu kstuk dk uke çkIr ikfyflksa dh lak chfer jkfk ¼fefyu - esa½ lfØ ikfyflksa dh dqy lak dqy chfer jkfk ¼fefyu - esa½ ihyvkbZ 454053 146955-9 5219326 888964-6 vkjihyvkbZ 1634767 74131-7 14664650 751540-6 vkjihyvkbZ egkesyk jktdksV xqtjkr v/k 10 chek

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ANNUAL REPORT 2013-14 71 POSTAL LIFE INSuRANCE 10.1 Postal Life Insurance PLI introduced in 1884 is the oldest life insurance scheme for benefit of the Government and semi Government employees. Initially meant only for the postal employees today it caters to employees of the civil and military personnel of the Central and State Governments local bodies government aided educational institutions universities nationalized banks autonomous institutions Public Sector Undertakings of the Central and State Government employees of organisations such as scheduled commercial banks credit co- operative societies deemed universities and educational institutes accredited by recognized bodies such as NAAC AICTE MCI etc joint ventures having a minimum of 10 stake of Central/State Governments/PSUs and employees engaged/ appointed on contract basis by Governments where the contract is extendable. RuRAL POSTAL LIFE INSuRANCE 10.2 Rural Postal Life Insurance RPLI was introduced in 1995 for the benefit of the rural populace to extend insurance cover to the people living in rural areas with special emphasis on weaker sections and women workers. 10.3 The maximum sum assured limit of PLI has been raised from ` 10 lakh to ` 20 lakh and in RPLI from ` 5 lakh to ` 10 lakh from January 2012. 10.4 The status of PLI/RPLI funds as on 31.03.2013 and the business procured during the year 2012-13 is as under: 10.5 Net accretions to Post Office Life Insurance Fund POLIF and Rural Post Office Life Insurance Fund RPOLIF are being invested in Government securities etc. as per IRDA guidelines since 4 th November 2009. 10.6 PLI offers the following types of Policies: TABLE 4 PERFORMANCE OF PLI/RPLI Name of Plan No. of Policies procured Sum Assured ` in million Aggregate No. of Active Policies Aggregate Sum Assured ` in million PLI 454053 146955.9 5219326 888964.6 RPLI 1634767 74131.7 14664650 751540.6 Chapter 10 insurAnCe RPLI Mahamela Rajkot Gujrat

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okf"kZd fjiksVZ 201314 72 • vkthou chek ¼lqjkk½ • ifjorZuh vkthou chek ¼lqfo/kk½ • cUnkscLrh chek ¼larks"k½ • 15 oa 20 o"kksaZ ds fy çRkfkr cUnkscLrh chek ¼lqeaxy½ • laqä thou cUnkscLrh chek ¼qxy lqjkk½ • fpYMªsu i‚fylh ¼cky thou chek½ 10-7 vkjihyvkbZ ds varxZr fuEufyfkr çdkj dh ikfyflka miyC/k gSaSaS i vkthou chek ¼xzke lqjkk½ ii ifjorZuh vkthou chek ¼xzke lqfo/kk½ iii cUnkscLrh chek ¼xzke larks"k½ iv 15 oa 20 o"kksaZ ds fy çRkfkr cUnkscLrh chek ¼xzke lqeaxy½ v 10 o"khZ xzkeh.k Mkd thou chek ¼xzke fçk½ vi fpYMªsu i‚fylh ¼cky thou chek½ 10-8 ihyvkbZ rFkk vkjihyvkbZ ikfyflksa dks tkjh jkus ds fy cksul fuEufyfkr njksa ij kksf"kr fdk xk gSSaSaS 10-9 o"kZ 20122013 ds nkSjku ihyvkbZ rFkk vkjihyvkbZ ds lanHkZ esa nkoksa ds fuiVku dk CkSjk fuEukuqlkj gS 10-10 ihyvkbZ oa vkjihyvkbZ ds leLr çpkyuksa dks dEIwVjh—r fdk xk gSA xzkgdksa ls çLrko çkIr gksus ds ckn MkVk dks usVodZ flLVe ij jk"Vªh MkVk dsUæ esa viyksM fdk tkrk gSA bl dsUæ ds çpkyu dk dkZ uvkbZlh kjk fdk tkrk gSA lHkh pkyw ysunsu dks Hkh jk"Vªh MkVk dsUæ esa viyksM fdk tkrk gSA nkoksa ds fuiVku lfgr ikfylh ds ifjiDo gksus rd lHkh ysunsu dk CkSjk v‚uykbu fdk tkrk gSA 10-11 jk"Vªh MkVk dsUæ esa ihyvkbZ/vkjihyvkbZ ls lacaf/kr leLr MkVk laxzfgr gSA g dsUæ lHkh lfdZy dkkZyksa ksh dkkZyksa fMohtu dkkZyksa rFkk rkfydk 5 ihyvkbZvkjihyvkbZ ij cksul dh njsa kstuk çfro"kZ çfr 1000 - dh chfer jkfk ds fy cksul dh njsa vkthou chek cankscLrh chek çRkfkr chek 31-03-2011 dh fLFkfr ds vuqlkj ihyvkbZ 85 :- 60 :- 55 :- 31-03-2010 dh fLFkfr ds vuqlkj vkjihyvkbZ 65 :- 50 :- 47 :- rkfydk 6 ihyvkbZvkjihyvkbZ ds varxZr fuiVk x nkos fooj.k ihyvkbZ vkjihyvkbZ nkoksa dh lak 166354 105107 Hkqxrku dh xbZ jkfk ¼fefyu - esa½ 13801.4 3762.6

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ANNUAL REPORT 2013-14 73 • Whole Life Assurance Suraksha. • Convertible Whole Life Assurance Suvidha. • Endowment Assurance Santosh. • Anticipated Endowment Assurance for 15 and 20 Years Sumangal. • Joint Life Endowment Assurance Yugal Suraksha. • Children Policy Bal Jiwan Bima. 10.7 RPLI offers the following types of Policies: i Whole Life Assurance Gram Suraksha. ii Convertible Whole Life Assurance Gram Suvidha. iii Endowment Assurance Gram Santosh. iv Anticipated Endowment Assurance for 15 and 20 Years Gram Sumangal. v 10 years RPLI Gram Priya. vi Children Policy Bal Jiwan Bima. 10.8 The bonus for continuing PLI and RPLI policies has been declared at the following rates: TABLE 5 RATE OF BONuS ON PLI/RPLI Plan Rates of Bonus per Rupees thousand sum assured per annum Whole Life Assurance Endowment Assurance Anticipated Assurance PLI as on 31.03.2011 ` 85 ` 60 ` 55 RPLI as on 31.03.2010 ` 65 ` 50 ` 47 10.9 The claims in respect of PLI and RPLI policies settled during the year 2012-2013 are as under: 10.10 All operations of PLI and RPLI have been computerised. On procurement of proposals from the customers data is entered on a networked system and uploaded to the National Data Centre being maintained by NIC. All further transactions are also uploaded to the National Data Centre. All transactions upto maturity of the policy including claim settlement is done online. 10.11 The National Data Centre is the repository of all information on PLI/RPLI. It is connected to all the Circle Offices Regional TABLE 6 CLAIMS SETTLED IN PLI/RPLI Details PLI RPLI No. of Claims 166354 105107 Amount paid ` in millions 13801.4 3762.6

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okf"kZd fjiksVZ 201314 74 ç/kku Mkdkjksa ls tqM+k gqvk gS vkSj bu dkkZyksa ds chp MkVk VªkalQj cz‚McSaM dusfDVfoVh ds ek/e ls fdk tkrk gSA foÙkh flLVe baVhxzsVj ¼QlvkbZ½ ifjkstuk dk jksy vkmV 10-12 QlvkbZ ifjkstuk 2012 ds rgr lHkh ihyvkbZvkjihyvkbZ çpkyuksa dks vkSj vkVksesVsM fdk tk jgk gS ftls d ikyV ds :i esa 2014 esa jksy vkmV fd tkus dh laHkkouk gSA QlvkbZ ifjkstuk esa u ihyvkbZ lk¶Vosj ds fy fodflr Okolkfd çfØkvksa esa dsUæh çkslsflax dsUæ ¼lhihlh½ ij fd tkus okys lHkh çkslsflax dkZ kkfey gSa ftlesa lhihlh ls brj Qkbyksa ds fcuk fdlh okLrfod lapyu ds lke çkf/kdkjh kjk v‚uykbu vuqeksnu çnku fd tkus dk çko/kku gSA u çLrkoksa ds MkVk çfof"V laca/kh dkZ Uwure gksaxs Dksafd g lk¶Vosj chek laca/kh çLrkoksa ij lwpuk dks lh/ks LdSu djsxk vkSj i+sxk rFkk fofHkUu rkfydkvksa dks nkkZxk tks vk/kqfud çkS|ksfxdh rFkk lHkh dh—r çfØkvksa ij vk/kkfjr gksxh tSlk fd vU chek daifuksa esa çpfyr gSA 10-13 QlvkbZ ifjkstuk ds dkkZUou ls fuEufyfkr eq lqfo/kka miyC/k gksaxh ➢ çhfee Hkqxrku fodYi bZlhl MsfcVØsfMV dkMZ usV cSafdax bZQVh ¼ihvkslch kkrk½ rFkk Vhe kjk fdksLd ij ➢ i‚fylh CkSjs tkuus dh lqfo/kk ➢ ubZQVh ds ek/e ls nkok Hkqxrku

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ANNUAL REPORT 2013-14 75 Offices Divisional Offices and Head Post Offices and data transfer is done through broadband connectivity amongst these offices. ROLL OuT OF FINANCIAL SySTEM INTEGRATOR FSI PROjECT 10.12 All the PLI/RPLI operations are being further automated under FSI Project 2012 which is likely to be rolled out as a pilot in 2014. The business processes developed for the new PLI Software in the FSI project involve all processing work to be done at Central Processing Centres CPC’s with a provision for online approval by the competent authority without any physical movement of files beyond CPC’s. Data entry work of new proposals would be minimal since the software will scan and read the information on insurance proposals directly and populate the various tables having state of art technology and integration of all processes as prevalent in other insurance companies. 10.13 The implementation of the FSI project will have the following major facilities: ➢ Premium payment options- ECS Debit/Credit Card Net Banking EFT POSB account and at Kiosks through ATMs. ➢ Facility to view policy details. ➢ Claim payment through NEFT.

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okf"kZd fjiksVZ 201314 76 11-1 Hkkjrh Mkd vius jk"VªOkih usVodZ ds ek/e ls nsk ds çRsd ukxfjd dks Mkd lqfo/kka lqyHk djkrk gSA Mkd lsoka çnku djus ds vfrfjä Mkdkj Hkkjr ljdkj ds vU foHkkxksa / vU laxBuksa dh vksj ls cpr cSad isaku Hkqxrku cpriksa dh fcØh vkfn tSlh tsalh lsoka Hkh çnku djrk gSA 11-2 o"kZ 201213 ds nkSjku cpr cSad rFkk cpr iksa ds ikfjJfed lfgr vftZr dqy jktLo 93664-98 fefyu :- Fkk rFkk tsalh dkZ ds fy vU eakyksa/foHkkxksa ls çkIr dqy jkfk ¼olwyh½ 6887-67 fefyu :- FkhA fiNys o"kZ ds 141639-09 fefyu :is ds O dh rqyuk esa o"kZ 201213 gsrq ldy dkZdkjh O 154811-50 fefyu :is Fkk ¼yxHkx 9-30 dh o`f½A g o`f eq :i ls eagxkbZ HkÙks/eagxkbZ jkgr isaku çHkkj ds Hkqxrku vkSj ewY esa o`f gksus ds dkj.k gqbZA osru rFkk isaku çHkkj esa o`f gksus ds ckotwn foHkkx dk kkVk fiNys o"kZ ¼201112½ ds 58059-22 fefyu :- ds kkVs dh rqyuk esa o"kZ 201213 ds nkSjku 54258-85 fefyu :i gSA rkfydk 7 jktLo vkSj O ¼o"kZ 20112012 vkSj 20122013 ds fy½ fooj.k okLrfod 20112012 okLrfod 20122013 fiNys o"kZ dh rqyuk esa o`f¼½ deh ¼½ dh çfrkrrk jktLo Mkd fVdVksa dh fcØh 6637.30 6490.56 -2.21 udnh ds :i esa çkIr MkdkqYd 22759.21 27521.09 20.92 euhvkMZj rFkk Hkkjrh iksLVy vkMZj ij dehku 4907.79 5148.73 4.91 cpr cSadcpr i dkZ ds fy ikfjJfed 43040.82 50316.02 16.90 vU çkfIrka 1648.35 4188.58 154.11 dqy jktLo 78993.47 93664.98 18.57 O lkekU çkklu 7977.48 8419.55 5.54 çpkyu 87921.97 95554.46 8.68 tsalh lsoka 4283.91 4430.20 3.41 vU 41455.73 46407.29 11.94 dqy ldy O 141639.09 154811.50 9.30 kVka olwfyka 4586.40 6887.67 50.18 fuoy O 137052.69 147923.83 7.93 kkVk ¼fuoy OjktLo½ 58059.22 54258.85 -6.55 blesa Mkd fVdVksa lsok fVdVksa dk foØ kkfey gSA blesa ikliksVZ vkosnu i ikliksVZ kqYd fVdVdsUæh HkrhZ kqYd fVdV vU Mkd çkkluksa vkfn ls çkfIrksa ds fy Mkd foHkkx kjk çkIr lsok çHkkj kkfey gSaA blesa yskk o yskkijhkk flfoy vfHkkafdh deZpkfjksa dks lqfo/kka yskulkexzh rFkk eqæ.k vkfn kkfey gSA ¼:- fefyu esa½ v/k 11 foÙkh çca/ku

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ANNUAL REPORT 2013-14 77 11.1 The Department of Posts provides postal services through a nationwide network of post offices. Besides providing postal services post offices also perform agency functions like Savings Bank payment of pension sale of Cash Certificates etc. on behalf of other Departments of the Government of India/ other organisations. 11.2 Total revenue earned including remuneration for Savings Bank Cash Certificates work during the year 2012-2013 was ` 93664.98 million and the amount received from other Ministries/ Departments as Agency charges recoveries was ` 6887.67 million. Gross working expenditure for the year 2012-2013 was ` 154811.50 million against the previous year’s expenditure of ` 141639.09 million an increase of about 9.30. The increase was mainly due to payment of Dearness Allowance/Dearness Relief payment of pensionary charges and hike in price etc. In spite of the increase in salaries and pensionary charges deficit of the Department during 2012- 2013 is ` 54258.85 million against the previous year 2011-2012 deficit of ` 58059.22 million. Chapter 11 FinAnCiAl MAnAgeMent TABLE 7 REVENuE AND ExPENDITuRE for the years 2011-2012 2012-2013 Particulars Actuals 2011-2012 Actuals 2012-2013 age Increase+ / Decrease - over previous year Revenue Sale of Stamps 6637.30 6490.56 -2.21 Postage Realised in Cash 22759.21 27521.09 20.92 Commission on Money Orders and Indian Postal Orders etc. 4907.79 5148.73 4.91 Remuneration for Savings Bank/Saving Certificates Work. 43040.82 50316.02 16.90 Other Receipts 1648.35 4188.58 154.11 Total Revenue 78993.47 93664.98 18.57 Expenditure General Administration 7977.48 8419.55 5.54 Operation 87921.97 95554.46 8.68 Agency Services 4283.91 4430.20 3.41 Others 41455.73 46407.29 11.94 Total Gross Expenditure 141639.09 154811.50 9.30 Less Recoveries 4586.40 6887.67 50.18 Net Expenditure 137052.69 147923.83 7.93 Deficit Net Expenditure - Revenue 58059.22 54258.85 -6.55 This includes sale of Postage stamps service stamps. This includes service charges retained by the Department of Posts from sale of Passport Application Form Passport Fee Stamps Central Recruitment Fee Stamps receipts from other Postal Administrations etc. This includes expenditure on Audit and Accounts Civil Engineering Amenities to staff Stationery and Printing etc. ` in million

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okf"kZd fjiksVZ 201314 78 11-3 foHkkx dk jktLo olwfyksa rFkk jktLo çkfIrksa ds :i esa gSA rkfydk 8 esa mfYyfkr en olwfyka vU foHkkxksa rFkk laxBuksa dh vksj ls çnku dh xbZ tsalh lsokvksa gsrq foHkkx kjk vftZr dehku dh jkfk dks nkkZrh gS rFkk jktLo çkfIrka Mkd oLrqvksa ds foØ euhvkMZj rFkk Hkkjrh iksLVy vkMZj ij rkfydk8 o"kZ 20112012 vkSj o"kZ 20122013 esa tsalh ds dkksaZ ds dkj.k dkZdkjh O dh olwyh ¼:- fefyu esa½ Ø-la- yskk kh"kZ okLrfod 20112012 okLrfod 20122013 1 dksyk kkuksa rFkk bZihQifjokj isaku rFkk fofo/k lsokvksa dk Hkqxrku ¼MhvksVhchluyeVhuy½ 109.12 106.76 2 jsyos isaku dk Hkqxrku 76.10 80.82 3 Mkd thou chek 3896.27 5982.28 4 lhek kqYd olwyh 20.35 22.65 5 varjjk"Vªh /kukarj.k kkrksa ij dehkuosLVuZ wfuu Ldhe 444.87 568.74 6 vU 39.69 126.42 dqy 4586.40 6887.67 blesa fnYyh çkklu ds xSjMkdfVdVksa ds foØ ij dehku lSfud Mkd lsok yskk rFkk vU ljdkjh foHkkxksa dh olwfyka vkfn kkfey gSA

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ANNUAL REPORT 2013-14 79 11.3 The revenue of the Department is in the form of ‘Recoveries’ and ‘Revenue Receipts’. The item ‘Recovery’ mentioned in Table 8 represents the amount of commission earned by the Department for Agency functions done on behalf of other Departments and organisations and ‘Revenue Receipts’ are on account of sale of postal articles commission TABLE 8 RECOVERy OF WORkING ExPENSES ON ACCOuNT OF AGENCy SERVICES IN 2011-2012 AND 2012-2013 ` in million Sl. No. Head of Account Actuals 2011-2012 Actuals 2012-2013 1 Payment of Coal Mines and EPF/Family pension and misc services DOT/BSNL/MTNL 109.12 106.76 2 Payment of Railway Pension 76.10 80.82 3 Postal Life Insurance 3896.27 5982.28 4 Customs Duty Realisation 20.35 22.65 5 Commission on account of International money transfer Western Union Scheme 444.87 568.74 6 Others 39.69 126.42 Total 4586.40 6887.67 This includes Commission on sale of Non-Postal stamps of Delhi Administration Recoveries from Army Postal Service Accounts and other Government Departments etc.

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okf"kZd fjiksVZ 201314 80 dehku vU çhfee lsokvksa ls çkfIrka cpr cSad rFkk cpri bRkfn ds ikfjJfed ds dkj.k gSaA foHkkx dk jktLo ogu fd x dkZdkjh O dh rqyuk esa de gSA 11-4 o"kZ ds nkSjku foÙk eaky kjk dkZdkjh O rFkk iwathxr ifjO ds fy miyC/k djkbZ xbZ fuf/kksa dk leqfpr miksx fdk xkA ljIyl fuf/k dks le ij foÙk eaky dks vHfiZr dj fnk xk gSA slh ljkguh miyfC/k çHkkoh ctV fua.k rFkk ekfld vk/kkj ij O dh çxfr dh ekuhVfjax ls laHko gqbZA iwathxr ifjO 11-5 o"kZ 20122013 ds nkSjku fur ifjlaifÙkksa ij gqvk O 1462-72 fefyu :- Fkk ftlesa ls 7 Hkwfe rFkk Hkouksa ij 91 Mkd lsokvksa ds kafdhdj.k rFkk muds vk/kqfudhdj.k ij vkSj 2 esy eksVj okguksa rFkk vU ij FkkA fur ifjlaifÙkksa ij ldy iwath ds ewY esa o"kZ ds var rd 1462-72 fefyu :- dh o`f gqbZA o"kZ ds var rd fuoy çxkeh fur ifjlaifÙk ewY 28716-72 fefyu :- FkkA rkfydk9 o"kZ 20122013 ds nkSjku vHfiZr fuf/kka rFkk cpr ¼:- fefyu esa½ cpr dk Lo:i ctV çkDdyu vuqiwjd vuqnku iqufoZkstu dqy okLrfod O vf/kd ¼½ cpr ¼½ vHfiZr iqufoZksftr jkfk 3201 dkZdkjh O 143618.70 9415.30 153034.00 154811.50 1777.50 0.00 2552 iwoksZÙkj ks ds fodkl ds fy çko/kku 178.40 0.00 178.40 0.00 -178.40 241.90 dqy dkZdkjh O 143797.10 9415.30 153212.40 154811.50 1599.10 241.90 5201 iwathxr O 5536.10 6.90 5543.00 1462.72 -4080.28 4617.70 4552 iwoksZÙkj ks ds fodkl ds fy çko/kku 621.60 0.00 621.60 0.00 -621.60 0.00 dqy iwath 6157.70 6.90 6164.60 1462.72 -4701.88 4617.70 dqy dkZdkjh O iwathxr O 149954.80 9422.20 159377.00 156274.22 -3102.78 4859.60

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ANNUAL REPORT 2013-14 81 on money orders and Indian Postal Orders receipts from other premium services remuneration for Savings Bank and Saving Certificates etc. The earnings of the Department are on the lower side in comparison to the working expenses. 11.4 The funds made available by the Ministry of Finance for ‘Working Expenses’ and ‘Capital Outlay’ during the year were appropriately utilized during the year. Surplus funds were surrendered in time to the Ministry of Finance. This appreciable achievement was made possible by effective budgetary control and monitoring the progress of expenditure on monthly basis. CAPITAL OuTLAy 11.5 The expenditure on fixed assets in the year 2012-2013 was ` 1462.72 million of which 7 was on Land and Buildings 91 on Mechanization and Modernization of Postal Services and 2 on Mail Motor Vehicles and others. The value of gross Capital on fixed assets rose by ` 1462.72 million at the end of the year. The net progressive fixed asset value up to the end of the year was ` 28716.72 million. TABLE 9 FuNDS SuRRENDERED AND SAVINGS DuRING 2012-2013 ` in million Nature of Expenditure Budget Estimate Suppl. Grant/ Re-app. Total Actual Expenditure Excess+/ Saving - Amount Surrendered/ Re-app. 3201 Working Exp 143618.70 9415.30 153034.00 154811.50 1777.50 0.00 2552 Prov. For the Development of North East Region 178.40 0.00 178.40 0.00 -178.40 241.90 Total Working Exp. 143797.10 9415.30 153212.40 154811.50 1599.10 241.90 5201 Capital Exp. 5536.10 6.90 5543.00 1462.72 -4080.28 4617.70 4552 Prov. For the Development of North East Region 621.60 0.00 621.60 0.00 -621.60 0.00 Total Capital 6157.70 6.90 6164.60 1462.72 -4701.88 4617.70 Total Working Exp +Capital Exp 149954.80 9422.20 159377.00 156274.22 -3102.78 4859.60

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okf"kZd fjiksVZ 201314 82 rkfydk10 fofHkUu Mkd lsokvksa dh vkSlr ykxr rFkk vkSlr jktLo ¼vkadM+s iSlksa esa½ Øe lak lsokvksa dk uke 2011-2012 2012-2013 ykxr jktLo ykxr jktLo 1 iksLV dkMZ 734.68 50.00 717.90 50.00 2 eqfær iksLV dkMZ 736.88 600.00 719.49 600.00 3 çfrksfxrk iksLV dkMZ 706.72 1000.00 718.81 1000.00 4 i dkMZ ¼varnsZkh i½ 729.03 250.00 718.32 250.00 5 i 790.24 968.37 796.18 939.39 6 iath—r lekpkj i dy 884.47 56.00 1059.25 59.00 7 iath—r lekpkj i caMy 1792.84 153.00 2079.19 163.00 8 cqd iksLV cqd iSVuZ vkSj uewus ds iSdsV 886.23 666.14 951.18 846.41 9 cqd iksLV eqfær fdrkcsa 1258.80 311.19 1244.92 290.14 10 cqd iksLV vU ifdka 1083.97 861.61 1351.80 1535.09 11 ikorh 639.05 300.00 650.78 300.00 12 iklZy 4352.15 3581.87 4658.92 4069.43 13 iathdj.k 4111.62 1700.00 4213.69 1700.00 14 LihM iksLV 5056.39 2295.51 5052.04 2803.27 15 oSYw ns Mkd 2834.73 454.58 2666.20 456.64 16 chek 13032.93 26856.47 14182.23 5524.10 17 euh vkMZj 8667.14 6299.78 8917.55 5819.24 18 Hkkjrh iksLVy vkMZj 3540.14 272.64 3611.05 338.07 lsokvksa dh ykxr 11-6 fofHkUu Mkd lsokvksa dh vkSlr ykxr rFkk vkSlr jktLo uhps fnk xk gS

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ANNUAL REPORT 2013-14 83 COST OF SERVICES 11.6 The average cost and average revenue of various Postal Services are as under: TABLE 10 AVERAGE COST AND AVERAGE REVENuE IN VARIOuS POSTAL SERVICES Figure in Paisa Sl. No. Name of Services 2011-2012 2012-2013 Cost Revenue Cost Revenue 1 Postcard 734.68 50.00 717.90 50.00 2 Printed Postcard 736.88 600.00 719.49 600.00 3 Competition Postcard 706.72 1000.00 718.81 1000.00 4 Lettercard Inland Letter 729.03 250.00 718.32 250.00 5 Letter 790.24 968.37 796.18 939.39 6 Registered Newspaper-Single 884.47 56.00 1059.25 59.00 7 Registered Newspaper-Bundle 1792.84 153.00 2079.19 163.00 8 Book Post Book Pattern Sample Packets 886.23 666.14 951.18 846.41 9 Book Post-Printed Books 1258.80 311.19 1244.92 290.14 10 Book Post-Other Periodicals 1083.97 861.61 1351.80 1535.09 11 Acknowledgement 639.05 300.00 650.78 300.00 12 Parcel 4352.15 3581.87 4658.92 4069.43 13 Registration 4111.62 1700.00 4213.69 1700.00 14 Speed Post 5056.39 2295.51 5052.04 2803.27 15 Value Payable Post 2834.73 454.58 2666.20 456.64 16 Insurance 13032.93 26856.47 14182.23 5524.10 17 Money Order 8667.14 6299.78 8917.55 5819.24 18 Indian Postal Order 3540.14 272.64 3611.05 338.07

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okf"kZd fjiksVZ 201314 84 MkdfVdVsa 12-1 MkdfVdV ftldh kqvkr dkxt ds d VqdM+s ds :i esa gqbZ rFkk ftls MkdkqYd dh çkfIr ds :i esa çnku fdk tkrk Fkk us vfrfjä vkke LFkkfir fd gSaA g jk"Vªh /kjksgjksa oa kVukvksa dks Lej.k djus eukus oa çksRlkfgr djus dk ek/e gSA g Mkd çkklu dh czkaM Nfo gS vkSj nsk dh laçHkqrk dh vfHkOfä gSA Lorark çkfIr ds ckn çkjaHk esa MkdfVdVksa dk çksx foKku oa çkS|ksfxdh ds ks esa nsk dh çxfr ds lkFklkFk iapo"khZ kstukvksa bLikr laaksa cka/kksa vkfn tSls fo"kksa dks vk/kkj cukrs gq nsk ds lkekftdvkfFkZd fodkl dks çfrfcafcr djus ds fy fdk xkA rRipkr nsk dh le` lkaL—frd vkSj çk—frd fojklr dh yd çLrqr dh tkus yxh vkSj dyk okLrqdyk fkYi leqæh fojklr foKku çkS|ksfxdh jkk vkSj flusek ij fo"kvk/kkfjr lsVksa esa vusd vkd"kZd MkdfVdV tkjh fd xA jk"Vªh vkSj varjkZ"Vªh egRo ds vusd egku usrkvksa ftuesa lokZf/kd egRoiw.kZ egkRek xka/kh gSa ij Hkh Lekjd MkdfVdV tkjh fd tk pqds gSaA jk"Vªfirk dks fur fVdVksa ls Hkh lEekfur fdk tk pqdk gSA fpdyk lkfgR foKku laxhr lkekftd mRFkku vkfn ksksa esa ksxnku nsus okys Ofäksa dks Hkh lEekfur fdk xk gSA 12-2 ÞMkd kqYd ds çrhdß rFkk ÞlkaL—frd nwrß dh viuh nqgjh Hkwfedk ds vuqlkj MkdfVdVksa dh nks Jsf.kka gSaA igyh Js.kh ds MkdfVdV jkstejkZ ds bLrseky ds fy gSa vkSj Mkd oLrqvksa ij MkdkqYd ds Hkqxrku ds ladsrLo:i çnku fd tkrs gSaA budk fMtkbu ljy gksrk gS vkSj buds fuekZ.k esa de ykxr vkrh gS rFkk budk eqæ.k cM+h lak esa vkSj yach vof/k rd fdk tkrk gSA ogha nwljs çdkj ds MkdfVdVksa dks vf/kd vkd"kZd :i ls fMtkbu oa eqfær fdk tkrk gS rFkk bUgsa lhfer ekk esa eqfær fdk tkrk gS vkSj fQySVyhfonksa vkSj MkdfVdV laxzgdrkZvksa esa bUgsa ysdj dkQh mRlkg jgrk gSA fQySVyh uhfr 12-3 fQySVyh lykgdkj lfefr ¼ihlh½ Lekjd MkdfVdV tkjh djus dh okf"kZd kstuk ij Hkkjr ljdkj dks lykg nsrh gSA Mkd foHkkx dks çfro"kZ MkdfVdV tkjh djus ds fy fofHkUu lzksrksa ls cM+h lak esa çLrko çkIr gksrs gSaA bu lzksrksa esa lkaln fo/kkd jkT ljdkjsa rFkk vU lkoZtfud o futh laxBu/laLFkku rFkk Ofä kkfey gSaA lfefr bu çLrkoksa dh MkdfVdVksa ds fQySVfyd egRo ls lacaf/kr fnkkfunsZkksa dks /ku esa jkrs gq tkap djds eqæ.k oa muds foØ dh kerk ds eísutj MkdfVdVksa dks foHkkx ds fQySVyh dkZdyki esa fuEufyfkr kkfey gSa • foks"k / Lekjd MkdfVdVksa dh fMtkbfuax eqæ.k vkSj budk forj.kA • fur MkdfVdVksa oa Mkd yskulkexzh tSls fyQkQs varnsZkh i dkMZ iksLVdkMZ jksxzke jftLVMZ doj vkfn dh fMtkbfuax eqæ.k vkSj budk forj.kA • fQySVyh dks çksRlkgu vkSj jk"Vªh Lrj ij fQySVyh çnkZfuksa dk vkkstu rFkk varjkZ"Vªh oa foo çnkZfuksa esa Hkkx ysus ds lkFklkFk jkT / ksh rFkk ftyk Lrj ij çnkZfuksa dh e‚uhVfjax djuk rFkk • jk"Vªh MkdfVdV laxzgky ubZ fnYyh dk jkjkkoA v/k 12 fQySVyh

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ANNUAL REPORT 2013-14 85 Chapter 12 PHilAtelY POSTAGE STAMPS 12.1 Postage stamp which began as a piece of paper in token of receipt of postage has assumed additional dimensions. It is a mode of commemorating celebrating and promoting national heritage and events. It is a brand image of a Postal Administration and a statement of sovereignty of a nation. After Independence the medium of postage stamps was initially used to highlight the country’s achievements in science and technology as well as its socio-economic development by depicting themes like the Five Year Plans Steel Plants Dams etc. Subsequently the country’s rich cultural and natural heritage was showcased and attractive stamps were issued in thematic sets on art architecture crafts maritime heritage science technology defence and cinema. Great leaders of national and international standing have also been honoured with commemorative stamps the most prominent being Mahatma Gandhi. The father of the nation has also been honoured with definitive stamps. Personalities who have made contribution in areas like painting literature science music social upliftment etc. have also been honoured. 12.2 In keeping with their dual character as a “Token of Postage” and as “Cultural Ambassador” there are two categories of stamps. The first is meant for day-to-day use as a token of payment of postage on mail articles. These incorporate less complicated design inputs entailing minimum expenditure in manufacture and are printed in large quantities over longer periods. The second are designed and printed with greater aesthetic inputs and are manufactured in limited quantities and generate an interest among philatelists and collectors. POLICy ON PHILATELy 12.3 A Philatelic Advisory Committee PAC advises the Government of India on the annual programme for issue of commemorative stamps. Every year the Department of Posts receives a large number of proposals for issue of stamps from various sources including Members of Parliament and State Legislative Assemblies State Governments and other public and private organisations / institutions as well as individuals. The PAC examines these proposals on the basis of rules governing philatelic value of the stamps and recommends The philatelic activities of the Department include: • Design printing and distribution of special/commemorative postage stamps • Design printing and distribution of definitive postage stamps and items of postal stationery like Envelope Inland Letter Card Postcard Aerogramme Registered Cover etc. • Promotion of philately and conduct of Philatelic Exhibitions at national level and participation in international and world exhibitions as well as monitoring of exhibitions at State/Regional and District levels and • Maintenance of the National Philatelic Museum Delhi.

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okf"kZd fjiksVZ 201314 86 o"kZ 20132014 ds nkSjku fQySVyh dk lQj tkjh djus laca/kh okf"kZd dkZØe dh flQkfjk djrh gSA fQySVyh lykgdkj lfefr ¼ihlh½ kjk fQySVyh rFkk mlds lao/kZu ls lacaf/kr uhfrxr fo"kksa ij Hkh fopkj fdk tkrk gS vkSj flQkfjksa çLrqr dh tkrh gSaA bl lfefr dh v/krk çHkkjh eah egksn djrs gSa rFkk Mkd foHkkx vkSj vkfFkZd dkZ foHkkx ds vkf/kdkfjd lnL rFkk euksuhr fd x xSjvkf/kdkfjd lnL blesa kkfey gksrs gSaA xSjvkf/kdkfjd lnLksa esa laln lnL tkus ekus fQySVyhfon rFkk tuthou ds vU ks tSls dyk okLrqkkL fMtkbu QksVksxzkQh ehfMk oa fkk.k dh x.kekU foHkwfrksa dks kkfey fdk tkrk gSA Mkd fVdVsa tkjh djuk 12-4 o"kZ 2013 ds nkSjku 122 Lekjd/foks"k Mkd fVdVksa lfgr dqy 54 fuxZe tkjh fd xA 1 tuojh 2014 ls 31 ekpZ 2014 dh vof/k ds nkSjku 9 Mkd fVdVksa lfgr dqy 6 fuxZe tkjh fd xA

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ANNUAL REPORT 2013-14 87 the annual stamps issue programme after taking into account the capacity to print and sell. It also examines policy issues related to philately and its promotion and submit its recommendations. The Committee chaired by the Minister-in-charge comprises official members from the Department of Posts and Department of Economic Affairs as well as non- official members by nomination. The non-official members are drawn from among the Members of Parliament noted philatelists as well as eminent personalities from the fields like art archaeology design photography media and academia. RELEASING OF STAMPS 12.4 During the year 2013 a total of 54 issues comprising 122 commemorative/special postage stamps were released. A total of 6 issue comprising 9 stamps have been issued during the period 1 st January 2014 to 31 st March 2014. A Philatelic journey in 2013-14

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okf"kZd fjiksVZ 201314 88 13-1 lsok çnkrk laxBu gksus ds dkj.k Mkd foHkkx ds fy g vkod gS fd blds deZpkjh dks xzkgdksa dh vkodrkvksa dk iwjk Kku gks vkSj os buds çfr laosnukhy gksaA vkbZ Vh lekosku ds cnyrs gq ifj– esa lsok forj.k ds fy dEIwVj dk Kku vfuokZ gSA bl çdkj çkklfud çpkyukRed oa foÙk dkfeZdksa ds fy ladsfUær oa lqfuksftr çfkk.k vkSj fodkl dkZØeksa dh vkodrk gSA Mkd foHkkx us Hkkjr ljdkj dh jk"Vªh çfkk.k uhfr 2012 ds vuq:i Mkd çfkk.k uhfr 2012 dk fui.k fdk gSA Mkd çfkk.k uhfr dk eq mís LVkQ ds lHkh laoxksaZ/Jsf.kksa ds fy kqvkrh Lrj ij rFkk ÞlHkh ds fy çfkk.kß fofk"V varjky ij lsokdky esa rhu çfkk.k dkZØe vfuokZ gSaA çfkk.k laca/kh volajpuk 13-2 foHkkx ds ikl çfkk.k dh d lqLFkkfir volajpuk gSA fuEufyfkr çfkk.k laLFkku foHkkx dh çfkk.k laca/kh vkodrkvksa dks iwjk djrs gSa • mPprj çca/kdh laoxksaZ ds fy xkftkckn fLFkr jQh vgen fdnobZ jk"Vªh Mkd vdknehA • çpkyu LVkQ rFkk fujhkd laoxZ ds fy njHkaxk xqokgkVh enqjS eSlwj lgkjuiqj vkSj oM+ksnjk fLFkr Mkd çfkk.k dsUæA 12oha iapo"khZ kstuk esa vkSj Ng Mkd çfkk.k dsUæksa dh LFkkiuk dks vuqeksfnr dj fnk xk gSA • lfdZy ¼Mkd yskk LdU/k ds ik¡p vkapfyd çfkk.k dsUæksa lfgr½ fLFkr 374 dkZLFkyh daIwVj çfkk.k dsUæ ¼MCYwVhlh½ 13-3 çpkyukRed fo"kksa rFkk Mkd çkS|ksfxdh ij vusd çfkk.k dkZØe vkksftr fd xA 01-01-2013 ls 31-03-2014 rd çfkfkr deZpkfjksa dh lak ¼xzkeh.k Mkd lsodksa lfgr½ 90479 gSaA 13-4 çfkk.k bl çdkj ls vkksftr fd tk jgs gsa ftlls fd dkmaVj/çpkyu LVkQ dks daIwVj dh krçfrkr tkudkjh gkfly gks ldsA iksLVeSu LVkQ dks Hkh MkVk çfof"V esa çfkfkr fdk tk jgk gSA ubZ igysa 13-5 çfkk.k ds ks esa ubZ igysa fuEukuqlkj gSa: ➢ lewg x k vkSj d laoxZ ds bDkou ¼51½ deZpkjh fkk çkkar Mkd d‚yst cSadkd ¼ihihlh½ esa 19 fofHkUu dkZØeksa esa çfkk.k ds fy çfrfuqä fd x Fks A ➢ jk"Vªh eqä fo|kyh laLFkku ds lgksx ls 2000 xzkeh.k Mkd lsodksa ds fy 7 ikyV lfdZyksa esa kq: fdk xk d o"khZ xzkeh.k m|ferk dkZØe dks iwjk dj fyk xk gSA ikyV pj.k ds fy ijhkk vDVwcjuoEcj 2013 ds nkSjku vkksftr dh xbZ FkhA ➢ bZçki.k ij Hkh çfkk.k vkksftr fdk tk jgk gS vkSj 147 deZpkfjksa dks çfkfkr fdk xk gSA ➢ çkklfud lq/kkj oa tu fkdkr foHkkx kjk çkksftr ekLVj bZkklu dkZØe esa 09 vf/kdkfjksa deZpkfjksa dks çfkfkr fdk xk gSA v/k 13 ekuo lalk/ku fodkl

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ANNUAL REPORT 2013-14 89 13.1 Department of Posts being a service delivery organisation needs a workforce that is well informed and responsive to customers’ needs. In the changing scenario of IT enablement computer literacy is essential for service delivery. Thus there is a need to have focused and well planned training and development programmes aimed at change acceptance by administrative operative and finance personnel. The Department has framed a Postal Training Policy 2012 in conformity with the National Training Policy 2012 of the Government of India. The key objective of the Postal Training Policy is “Training for All” at the entry level and mandatory three Mid-career Training Programmes at specific intervals for all cadres/categories of staff. TRAINING INFRASTRuCTuRE 13.2 The Department has a well established training infrastructure. The following training institutes take care of the training needs of the Department: • Rafi Ahmed Kidwai National Postal Academy RAKNPA at Ghaziabad – for higher managerial cadres. • Postal Training Centres PTCs at Darbhanga Guwahati Madurai Mysore Saharanpur and Vadodara – for operative staff and Inspector cadres. Setting up of six more PTCs has been approved in the 12 th Five Year Plan. • 374 Workplace Computer Training Centres WTCs at Circles including 5 Zonal Training Centres of the Postal Accounts Wing. 13.3 A number of training programmes on operational matters and postal technology were conducted. The number of officials trained from 01.01.2013 to 31.03.2014 is 90479 including Gramin Dak Sevaks. 13.4 Trainings are being organized in a manner so as to gain 100 computer literacy in respect of counter/operative staff. Postman staff are also being trained in data entry. NEW INITIATIVES 13.5 The following are the new initiatives in training: ➢ Total 51 officials of Group ‘C’ ‘B’ and ‘A’ cadres were deputed for training at the Asian Pacific Postal College APPC Bangkok in nineteen different programmes. ➢ One year Rural Entrepreneurship Programme launched in 7 pilot Circles for 2000 GDSs in association with the National Institute of Open Schooling has been completed. Examination for the pilot phase was held during October- November 2013. ➢ Training on e-procurement is also being organized and 147 officials have been trained. ➢ Nine officers/officials have been trained in the Master e-Governance programme sponsored by the Department of Chapter 13 HuMAn resOurCe develOPMent

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okf"kZd fjiksVZ 201314 90 çca/kdh laoxksaZ ds fy çfkk.k 13-6 jQh vgen fdnobZ jk"Vªh Mkd vdkneh ¼vkjdsuih½ dsUæh çfkk.k laLFkku ds :i esa dkfeZd oa çfkk.k foHkkx kjk ekUrk çkIr loksZPp çfkk.k laLFkku gSA g vdkneh Hkkjrh Mkd lsok ds vf/kdkfjksa rFkk Mkd foHkkx ds vU çca/kdh laoxksaZ ds fy çkjfEHkd rFkk lsokdkyhu çfkk.k çnku djrk gSA g lkekU fgr ds ksksa esa fonsk Mkd çkkluksa ds çca/kdksa rFkk dsUæ ljdkj ds fofHkUu foHkkxksa vkSj lkoZtfud ks ds miØeksa ds vf/kdkfjksa dks Hkh çfkk.k çnku djrk gSA 13-7 25 o"kZ ls vf/kd dh lsok okys Hkkjrh Mkd lsok ds 20 vf/kdkfjksa ds fy mPp fodkl dkZØe ¼Mhih½ vkksftr fdk xk vkSj çfkk.k dk fonskh kVd bZihQy ykslkus ¼fLoVtjySaM½ oa fouk ¼v‚fLVªk½ esa vkksftr fdk xkA 28 Hkkjrh Mkd lsok ifjohkkfksa ds fy d fodkl dkZØe u‚fyt bd‚ukseh v‚fQllZ çfkk.k laLFkku dksfjk esa Hkh vkksftr fdk xkA 13-8 jk"Vªh çRkdj vdkneh ukxiqj jk"Vªh yskkijhkk oa yskk vdkneh fkeyk vkSj bafnjk xka/kh jk"Vªh ou vdkneh nsgjknwu esa dkfeZd oa çfkk.k foHkkx kjk çkksftr flfoy lsokvksa ds lHkh vf/kdkfjksa ds fy vkksftr csgrj dkZç.kkyh ij varjlsoka dkZkkyk esa ikap vf/kdkfjksa us Hkkx fykA jQh vgen fdnobZ jk"Vªh Mkd vdkneh xkftkckn esa 01-01-2013 ls 31-03-2014 rd lkr varjkZ"Vªh çfkk.k dkZØe ¼vkbZVhbZlh vkbZQl½ vkksftr fd x ftlesa fofHkUu nskksa ds 118 çfrHkkfxksa us Hkkx fykA foÙkh çca/ku Mkd çca/kuçkS|ksfxdh çca/ku Oolk fodkl oa vUos"k.k ij Hkh dkZkkyka vkksftr dh xbZaA

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ANNUAL REPORT 2013-14 91 Administrative Reforms and Public Grievances. TRAININGS FOR MANAGERIAL CADRES 13.6 Rafi Ahmed Kidwai National Postal Academy RAKNPA is the apex training institute recognized as a Central Training Institute by the Department of Personal and Training. The Academy imparts induction as well as in-service training to the officers of Indian Postal Service and other managerial cadres of the Department of Posts. It also imparts training to managers of Foreign Postal Administrations and to officers of various Central Government Departments and PSUs in areas of common interest. 13.7 Advanced Development Programme ADP for 20 officers of Indian Postal Service with more than 25 years of service was organized and the foreign component of training was held at EPFL Lausanne Switzerland and Vienna Austria. A development programme for 28 Indian Postal Service Probationers was also held at Knowledge Economy Officers Training Institute Korea. 13.8 Five officers attended the ‘Inter-services Workshop on Best Practices’ organized for officers of all Civil Services sponsored by the DoPT at National Academy of Direct Taxes NADT Nagpur National Academy of Audit Accounts NAAA Shimla and Indira Gandhi National Forest Academy IGNFA Dehradun. Seven International Training Programmes ITEC/IAFS were conducted in RAKNPA Ghaziabad from 01.01.2013 to 31.03.2014 which were attended by 118 participants from various countries. Workshops on Financial Management Mail Management Technology Management Business Development and Investigation were also organized.

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okf"kZd fjiksVZ 201314 92 dkfeZdksa dh okLrfod lak 14-1 31 ekpZ 2013 dh fLFkfr ds vuqlkj Mkd foHkkx esa dqy 466301 deZpkjh Fks ftlesa 202702 foHkkxh deZpkjh vkSj 263599 xzkeh.k Mkd lsod gSaA Js.khokj CkSjk bl çdkj gS rkfydk 11 dkfeZd 31-3-2013 dh fLFkfr ds vuqlkj okLrfod lak ¼ foHkkx ds ckgj çfrfuqfä vkSj çfkk.k ij x deZpkfjksa dks feykdj½ foHkkxh 1- jktifr lewgd lewgk dqy Hkkjrh Mkd lsok lewg d lfpo ¼Mkd½ 1 1 lnL Mkd lsok cksMZ 4 4 ofj"B mi egkfunskdeq iksLVekLVj tujy 26 26 ofj"B çkklfud xzsM 69 69 dfu"B çkklfud xzsM 84 84 ofj"B leeku 68 68 dfu"B leeku 164 164 Mkd lsok lewg k 809 809 lgkd v/khkd 1762 1762 Hkkjrh Mkdrkj yskk oa foÙk lsok ofj"B çkklfud xzsM 7 7 dfu"B çkklfud xzsM 26 26 ofj"B leeku 22 22 dfu"B leeku 29 29 ofj"B yskk vf/kdkjhyskk vf/kdkjh 413 413 lgkd yskk vf/kdkjh 526 526 dsUæh lfpoky lsok 34 67 101 flfoy foax eq vfHkark 1 1 vU 33 148 181 vU lkekU dsUæh lsok 97 48 145 dqy ¼jktifr½ 665 3773 4438 k- lewg k vjkifr 4758 4758 x- vjktifr lewgx eVhl dks NksM+dj lewg x eVhl dqy funskky 141 109 250 Mkdkj ¼lfdZy dkkZy yskk LVSEi fMiks dSaUVhu LVkQ lfgr½ 145143 17409 162552 jsyos esy lsok 15903 10304 26207 esy eksVj lsok 1276 270 1546 vU ¼vkjyvks vkS"k/kky HkaMkj çfkk.k flfoy fçafVax çsl½ 1770 1181 2951 dqy ¼vjktifr½ lewg x 164233 29273 193506 dqy foHkkxh ¼dkx½ 202702 k- xzkeh.k Mkd lsod 263599 ldy ksx ¼dkxk½ 466301 v/k 14 dkfeZdksa dh lak

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ANNUAL REPORT 2013-14 93 ACTuAL STRENGTH OF PERSONNEL 14.1 As on 31 st March 2013 there were a total of 466301 employees in the Department of Posts of which 202702 are Departmental Employees and 263599 are Gramin Dak Sewaks GDSs. The category- wise detail is as under: Chapter 14 strengtH OF PersOnnel TABLE 11 PERSONNEL : ACTuAL STRENGTH AS ON 31.3.2013 including those on deputation and training outside the Department DEPARTMENTAL A.GAzETTED GROuP"A" GROuP"B" TOTAL INDIAN POSTAL SERVICE GROUP "A" Secretary Posts 1 1 Member Postal Services Board 4 4 Sr.DDG/Chief PMG 26 26 Senior Administrative Grade 69 69 Junior Administrative Grade 84 84 Senior Time Scale 68 68 Junior Time Scale 164 164 POSTAL SERVICE GROUP "B" 809 809 Assistant Superintendent 1762 1762 INDIAN P T ACCOUNTS FINANCE SERVICE Senior Administrative Grade 7 7 Junior Administrative Grade 26 26 Senior Time Scale 22 22 Junior Time Scale 29 29 Senior Accounts Officer/Accounts Officer 413 413 Assistant Accounts Officer 526 526 CENTRAL SECRETARIAT SERVICE 34 67 101 CIVIL WING Chief Engineer 1 1 Others 33 148 181 OTHER GENERAL CENTRAL SERVICE 97 48 145 TOTAL GAzETTED 665 3773 4438 B. Group B NON GAZETTED 4758 4758 C. NON GAzETTED GROuP C Excluding “MTS” GROuP C "MTS" TOTAL Directorate 141 109 250 Post Offices including Circle office Accounts Stamp Depot Canteen Staff 145143 17409 162552 Railway Mail Service 15903 10304 26207 Mail Motor Service 1276 270 1546 Others RLO Dispensary Store Training Civil Printing Press 1770 1181 2951 TOTALNON GAzETTED Group C 164233 29273 193506 TOTAL DEPARTMENTALA +B+C 202702 D. Gramin Dak Sewak GDS 263599 GRAND TOTALA+B+C+D 466301

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okf"kZd fjiksVZ 201314 94 638 623 588 610 665 3717 3893 3573 3707 3773 0 500 1000 1500 2000 2500 3000 3500 4000 4500 2008-09 2009-10 2010-11 2011-12 2012-13 lewg d lewg k lak 170536 168871 174208 176094 168991 35158 32947 30678 30696 29273 0 20000 40000 60000 80000 100000 120000 140000 160000 180000 200000 2008-09 2009-10 2010-11 2011-12 2012-13 eVhl dks NksM+dj lewg x ¼lewg k vjktifr lfgr½ eYVh VkfLdax LVkQ ¼eVhl½ lak 14-2 o"kZ 20082009 ls lewg d vkSj lewg k esa oxhZ—r jktifr deZpkfjksa dk CkSjk fuEufyf kr xzkQ esa nkkZk xk gS 14-3 o"kZ 20082009 ls eYVh VkfLdax LVkQ ¼eVhl½ vkSj eVhl dks NksM+dj lewg x ¼lewg k vjktifr lfgr½ esa oxhZ—r vjktifr foHkkxh deZpkfjksa dk CkSjk fuEufyfkr xzkQ esa nkkZk xk gS

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ANNUAL REPORT 2013-14 95 14.2 The Gazetted staff categorized into “Group A” and “Group “B” since 2008-2009 has been shown in the following graph: 638 623 588 610 665 3717 3893 3573 3707 3773 0 500 1000 1500 2000 2500 3000 3500 4000 4500 2008-09 2009-10 2010-11 2011-12 2012-13 Group A Group B GAZETTED STAFF Years Number 14.3 The Non-Gazetted Departmental staff categorized into “Group C including Group B Non Gazetted excluding Multi Tasking Staff MTS” and “MTS” since 2008-2009 has been shown in the following graph: 170536 168871 174208 176094 168991 35158 32947 30678 30696 29273 0 20000 40000 60000 80000 100000 120000 140000 160000 180000 200000 2008-09 2009-10 2010-11 2011-12 2012-13 GroupCincluding Group B Non Gazetted excluding MTS MTS NON-GAZETTED STAFF Years Number

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okf"kZd fjiksVZ 201314 96 vuqlwfpr tkfr oa vuqlwfpr tutkfr deZpkjh 14-4 31 ekpZ 2013 dh fLFkfr ds vuqlkj foHkkx esa fofHkUu xzsMksa esa vuqlwfpr tkfr oa vuqlwfpr tutkfr ds deZpkfjksa dh lak Øek 35076 vkSj 14460 FkhA vuqlwfpr tkfr oa vuqlwfpr tutkfr ds deZpkfjksa dk xzsMokj Cksjk vkSj dqy deZpkfjksa ds lanHkZ esa mudh çfrkrrk uhps nh xbZ gS 14-5 31ekpZ2013 dh fLFkfr ds vuqlkj foHkkxh deZpkjh ftUgsa vuqlwfprtkfrvuqlwfpr tutkfr oa vU esa oxhZ—r fdk xk gS dks fuEufyfkr xzkQ esa nkkZk xk gS rkfydk 12 deZpkfjksa dh lak 31-03-2013 dh fLFkfr ds vuqlkj vuqlwfpr tkfrvuqlwfpr tutkfr lewg vuqlwfpr tkfr deZpkfjksa dh dqy lak dh rqyuk esa çfrkrrk vuqlwfpr tutkfr deZpkfjksa dh dqy lak dh rqyuk esa çfrkrrk lewg d 70 10.53 30 4.51 lewg k ¼jktifr½ 417 11.05 158 4.19 lewg k ¼vjktifr½ 684 14.38 253 5.32 lewg x eVhl dks NksM+dj 27646 16.83 11872 7.23 lewg x eYVh V‚fDlax LVkQ 6259 21.38 2147 7.33 dqy 35076 17.30 14460 7.13 35076 14460 153166 31.03.2013 / vtk vttk vU

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ANNUAL REPORT 2013-14 97 SCHEDuLE CASTE AND SCHEDuLE TRIBE EMPLOyEES 14.4 As on 31 st March 2013 there were 35076 Schedule Caste and 14460 Schedule Tribe employees in various grades in the Department. Grade-wise detail of Schedule Caste and Schedule Tribe employees and their percentage with total employees are as under: TABLE 12 NuMBER OF EMPLOyEES SCHEDULED CASTES/TRIBES AS ON 31.03.2013 Group Scheduled Castes Percentage to Total Number of Employees Scheduled Tribes Percentage to Total Number of Employees Group ‘A’ 70 10.53 30 4.51 Group ‘B’ Gazetted 417 11.05 158 4.19 Group ‘B’ Non Gazetted 684 14.38 253 5.32 Group ‘C’ excluding MTS 27646 16.83 11872 7.23 Group ‘C’ Multi Tasking Staff 6259 21.38 2147 7.33 Total 35076 17.30 14460 7.13 14.5 The Departmental staff as on 31 st March 2013 categorized into “Scheduled Castes” “Scheduled Tribes” and “Others” has been shown in the following graph: 35076 14460 153166 SC ST OTHERS SC/ST EMPLOYEES AS ON 31.03.2013 DEPARTMENTAL

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okf"kZd fjiksVZ 201314 98 14-6 vuqlwfpr tkfrksa/vuqlwfpr tutkfrksa/vU fiNM+h tkfrksa ds vkjk.k jksLVj dk fujhk.k okf"kZd dSys.Mj ds vuqlkj fdk tk jgk gSA kjkaM dukZVd vkSj mÙkj çnsk ds lfdZyksa ds vkjk.k jksLVj dk fujhk.k o"kZ 2013 ds nkSjku fdk xkA HkwriwoZ lSfud vkSj efgyk deZpkjh 14-7 31 ekpZ 2013 dh fLFkfr ds vuqlkj foHkkx esa fofHkUu xzsMksa esa 1541 HkwriwoZ lSfud 16 fukDr HkwriwoZ lSfud vkSj 34240 efgyk deZpkjh FkhaA HkwriwoZ lSfudksa fukä HkwriwoZ lSfudksa vkSj efgykdeZpkfjksa dk xzsMokj Cksjk uhps fnk xk gS rkfydk 13 deZpkfjksa dh lak : 31-3-2013 dh fLFkfr ds vuqlkj HkwriwoZ lSfud fukDr HkwriwoZ lSfud vkSj efgyk deZpkjh lewg HkwriwoZ lSfud fukä HkwriwoZ lSfud efgyk lewg d 0 0 70 lewg k ¼jktifr½ 3 0 272 lewg k ¼vjktifr½ 6 1 741 lewg x eVhl dks NksM+dj 1419 11 29888 lewg x eYVh V‚fDlax LVkQ 113 4 3269 dqy 1541 16 34240 14-8 31 ekpZ 2013 dh fLFkfr ds vuqlkj foHkkxh deZpkjh ftUgsa iq:"kksa oa efgykvksa esa oxhZ—r fdk xk gS dks fuEufyfkr xzkQ esa nkkZk xk gS iq"k efgyk 168462 34240 31.3.2013

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ANNUAL REPORT 2013-14 99 14.6 The inspection of Reservation Rosters of Scheduled Castes/Scheduled Tribes/Other Backward Castes is being carried out according to the annual calendar. Reservation Rosters of Jharkhand Karnataka and Uttar Pradesh Circles were inspected during the year 2013. Ex-SERVICEMAN AND WOMEN EMPLOyEES 14.7 As on 31 st March 2013 there were 1541 Ex-servicemen 16 disabled Ex- servicemen and 34240 women employees in various grades in the Department. Grade-wise detail of Ex-servicemen disabled Ex- servicemen and women employees is as under: TABLE 13 NuMBER OF EMPLOyEES: Ex-SERVICEMEN DISABLED Ex-SERVICEMEN AND WOMEN AS ON 31.3.2013 Group Ex-Servicemen Disabled Ex-Servicemen Women Group A 0 0 70 Group BGazetted 3 0 272 Group B Non Gazetted 6 1 741 Group C’ excluding MTS 1419 11 29888 Group ‘C’ Multi Tasking Staff 113 4 3269 Total 1541 16 34240 14.8 The Departmental staff as on 31 st March 2013 categorized into “Men” and “Women” has been shown in the following graph: WOMEN EMPLOYEES AS ON 31.03.2013 DEPARTMENTAL Men Women 168462 34240

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okf"kZd fjiksVZ 201314 100 15-1 foHkkx esa fu.kZ ysus ds kh"kZLFk Lrj ij efgykvksa dh leku Hkkxhnkjh lqfufpr djrs gq Mkd foHkkx efgykvksa dks lekurk vkSj Uk fnykus ds lkekftd mís ds çfr çfrc gSA 15-2 çRsd çfkk.k e‚Mîwy esa efgykvksa ds çfr laosnukhy gksus laca/kh fo"kksa dks kkfey fdk xk gS ftlls fd Uklaxr lgkd vkSj efgykvksa ds çfr laosnukhy dkZLFky cukus dh fnkk esa iq:"kksa oa efgykvksa esa lkekftd nkfRo dh Hkkouk mRiUu dh tk ldsA 15-3 efgykvksa ds fodkl vkSj dYk.k ds fy ljdkjh uhfrksa kstuk vkSj ctV ds lHkh pj.kksa ds Lrj ij efgykvksa dks eq/kkjk esa kkfey djus ds fy efgyk ctV d egRoiw.kZ dkZuhfr ds :i esa mHkjk gSA lHkh ksksa esa vkSj egRoiw.kZ jk"Vªh c`gr vkfFkZd uhfrka cukrs le efgyk ctV dks kkfey djus ij ikapoh kstuk esa foks"k cy fnk xk gSA 15-4 csgrj kklu ds fy efgyk lekurk vkSj efgyk lkähdj.k lesfdr djus ds çklLo:i nsk Hkj ds cM+s kgjksa esa lHkh efgyk deZpkfjksa okys 42 Mkdkj dkZ dj jgs gSaA s Mkdkj lkslkVh ds lHkh oxksaZ ls gekjh efgyk xzkgdksa dks vkSj foHkkx dh efgyk deZpkfjksa ds lkFk Mkd laca/kh ysusnsu djus ds fy lgt vkSj lqkn ekgkSy çnku djrs gSaA 15-5 fkkq lnu ¼Øsk½ lqfo/kk tSlh lgkd lsoka çnku djus ds vfrfjä foHkkx kjk efgyk deZpkfjksa ds fy dke dk vuqdwy ekgkSy cukus dk çkl fdk tkrk gSA 15-6 t:jrean dkkZyksa esa efgyk foJke dk vkSj cM+s çkklfud dkkZy/ç/kku Mkdkjksa esa fkkq lnu ¼Øsk½ ds çko/kku ij ekStwnk foHkkxh Hkouksa vkSj pkyw kstuk esa vuqeksfnr u Hkouksa es fopkj fdk tkxkA bl çkstu ds fy 12oha iapo"khZ kstuk esa 30 fefyu :- ds ifjO dh OoLFkk dh xbZ gSA 15-7 Mkd foHkkx esa efgykvksa ls lacaf/kr fofk"V dkZØe gSa • lhihyvks ¼dsUæh Mkd efgyk laxBu½ vkSj lfdZyksa esa blds v/khuLFk laxBuksa dks Øek: 35000 :- rFkk 25000 :- çfro"kZ dh nj ij foÙkh lgkrk nh tkrh gSA • xSjvkorhZ O ds :i esa 6000 :- çfro"kZ dh nj ij rFkk vkorhZ vuqnku ds :i esa 2950 :- çfrekg dh foÙkh lgkrk fkkq lnuksa dks nh tkrh gSA • xSjvkorhZ vuqnku ds :i esa 5000 :- çfr o"kZ dh foÙkh lgkrk flykbZ dsUæksa dks nh tkrh gSA 15-8 dkZLFky ij efgykvksa ds kSu mRihM+u dh jksdFkke vkSj ekeyksa ds fuiVku ds fy funskky esa rhu lnLksa lfgr mi egkfunskd ¼LFkkiuk½ dh v/krk esa d lfefr xfBr dh xbZ gSA loZ efgyk Mkd kj eqEcbZ v/k 15 efgykvksa ls lacaf/kr eqís

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ANNUAL REPORT 2013-14 101 15.1 The Department of Posts is committed to the social objectives of Gender Equality and Justice by ensuring equal participation of women at the highest levels of decision-making in the Department. 15.2 Gender sensitization themes have been incorporated in every training module to inculcate the element of social responsibility in men and women towards creating an equitable enabling and gender sensitized work place. 15.3 Gender Budgeting has emerged as an important strategy to enable gender mainstreaming at all levels of stages of Government policies plan and budgets for development and welfare of women. The Five Year Plan has laid special emphasis on incorporating Gender-Budgeting in all sectors as well as on engendering of important national macro-economic policies. 15.4 As an effort to integrate gender equality and women’s empowerment for good governance 42 Post Offices with all women employees are functioning in major cities throughout the country. These post offices offer a better environment to our women customers from all strata of society to transact postal business with a level of comfort and familiarity with women employees of the department. 15.5 By providing support services like crèche the Department strives to provide a conducive working environment for women employees. 15.6 Provision of ‘Ladies Retiring Room’ in needy offices and ‘Crèche’ in big Administrative Office/ Head Post Offices will be considered in the existing departmental buildings as well as in the new buildings approved in the current Plan. An outlay of ` 30 million has been provided for the purpose in the 12 th Five Year Plan. 15.7 Department of Posts has the following women specific programmes: • Financial assistance is provided to CPLO Central Postal Ladies Organisation and its subordinate organisations in the Circles at the rate of ` 35000 and ` 25000 per annum respectively. • Financial assistance is provided to creches ` 6000 per annum in respect of non-recurring expenditure and ` 2950 per month as recurring grant. • Financial assistance in the form of non- recurring grant of ` 5000 per annum is provided to Tailoring Centres. 15.8 To prevent and address sexual harassment of women at the work place a Committee under the chairmanship of the Deputy Director General Establishment with three other members has been set up in the Directorate. Chapter 15 gender issues All Women Post Office Mumbai

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okf"kZd fjiksVZ 201314 102 vUFkk leFkZ Ofäksa ds fy Mkd foHkkx kjk pykbZ tk jgh LdhesaikWfyflka 16-1 dkfeZd oa çfkk.k foHkkx us ihMCYwMh vf/kfue dh /kkjk 33 ds varxZr lewg dkx oa k ds laca/k esa vfHkKkr inksa ds fy lh/kh HkfrZksa dk 3 çfrkr vkjk.k fukä Ofäksa ds fy fuEufyfkr ekunaMksa ds vuqlkj fdk gS: ¼i½1 vkjk.k usghurk vFkok detksj –f"V ls xzLr Ofäksa ds fy ¼ii½ 1 vkjk.k cf/kjksa ds fy ¼iii½ 1 vkjk.k xfr fodykaxrk vFkok efLr"d vaxkkr ls ihfM+r Ofäksa ds fyA lewg x oa k ds inksa ij inksUufr ftuesa lh/kh HkrhZ fn dksbZ gS 75 inksa ls vf/kd ugha gksrh ds ekeys esa fjfäksa dk 3 vkjk.k fukärk dh çRsd Js.kh ds fy fufnZ"V inksa ij ¼i½ usghurk vFkok detksj –f"V ¼ii½ cf/kjrk rFkk ¼iii½ xfr fodykaxrk vFkok efLr"d vaxkkr fodykaxrk ls xzLr Ofäksa ds fy fdk tkxkA tks Ofä ljdkjh lsok esa vkus ds ckn fukärk dk fkdkj gksrs gSa mUgsa Hkh dkfeZd oa çfkk.k foHkkx ds vuqnskksa ds vuqlkj lsok esa vkjk.k ds ykHk fn tkaxsA 16-2 Mkd foHkkx dh Nko`fÙk vkSj vU kSfkd Ldheksa ds varxZr miyC/k fuf/kksa esa ls lkekU Nkksa ds fy miyC/k Nko`fÙk Loh—r djus ds vykok Mkd deZpkfjksa ds kkjhfjd :i ls fodykax / ekufld :i ls fofkIr cPpksa ds fy 3 fuf/k fufnZ"V gSA bl kstuk ds v/khu tks Mkd deZpkjh 29790/ :i çfrekg rd osru ys jgs gSa muds kkjhfjd :i ls fodykax / ekufld :i ls fofkIr / usghu / ewd oa cf/kj cPps Ldhe ds varxZr okf"kZd Nko`fÙk ikus ds gdnkj gSaA 16-3 vfLFktU jksxksa ls xzLr fodykax deZpkjh dYk.k fuf/k ls fuEufyfkr lgkrk ikus ds ik gSa: ¼d½ vUFkk leFkZ deZpkjh ekhupkfyr frifgk lkbfdy ds Ø ij 2000 :i dh vf/kdre lhek esa fd O dh iwjh çfriwfrZ çkIr dj ldrk gSA ¼k½ foÙkh lgkrk ds :i esa vUFkk leFkZ deZpkjh dks eksVjpkfyr frifgk lkbfdy ds Ø ij lfdZy dYk.k fuf/k ls 15000/ :i dh jkfk vFkok eksVj pkfyr frifgk lkbfdy dh ykxr dk 50 tks Hkh de gks fnk tkrk gSA fn lacaf/kr deZpkjh LdwVj vfxze ds fy vkosnu djrk gS rks sls ekeys esa lgkuqHkwfriwoZd çkFkfedrk nsdj fopkj fdk tkrk gSA ¼x½ vUFkk leFkZ deZpkfjksa ds ekeys esa —fe vaxksa ds çca/k ds fy dkZLFky ls —fe vax dsUæ rd vkSj ogka ls okilh ds fy frh Js.kh ds okLrfod jsy fdjk dh dYk.k fuf/k ls çfriwfrZ dh tkrh gS ckrsZ fd g çfriwfrZ fdlh vU lzksr ls vuqes u gksA 16-4 Mkd deZpkjh ds çFke ls ckjgoha dkk esa i+us okys kkjhfjd :i ls fodykax / ekufld :i ls fofkIr/ usghu / ewdcf/kj cPpksa dks ifjogu çHkkj rFkk Nkkokl / esl lfClMh ¼ifjogu çHkkj ds LFkku ij½ nh tkrh gSA Js.kh d kgjksa esa g nj bl le 100/ :i çfr ekg vkSj Js.kh k kgjksa esa 80/ :i çfr ekg gSA 16-5 7 fd-xzk- rd ds Hkkj okys va/k lkfgR iSdsV Mkd foHkkx kjk fu:kqYd Hksts tkrs gSaA v/k 16 vUFkk leFkZ deZpkfjksa ds fy lqfo/kka

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ANNUAL REPORT 2013-14 103 SCHEMES/POLICIES RuN By THE DEPARTMENT OF POSTS FOR THE BENEFIT OF PERSONS WITH DISABILITIES 16.1 The Department of Personnel and Training has fixed 3 reservation under Section 33 of Person With Disability PWD Act in respect of Direct Recruitment vacancies to Group A B C and D for persons with disabilities as per the following criteria in the identified posts i 1 reservation for persons suffering from blindness or low vision ii 1 reservation for persons suffering from Hearing impairment iii 1 reservation for persons suffering from locomotor disability or cerebral palsy. 3 of the vacancies in case of promotion to Group ‘D’ and Group ‘C’ posts in which the element of direct recruitment if any does not exceed 75 posts shall be reserved for persons suffering from i blindness or low vision ii hearing impairment and iii locomotor disability or cerebral palsy. Persons who acquire disabilities after entering into Government Service are also given the benefit of reservation in services as per the instructions of Department of Personnel and Training. 16.2 Of the available funds under scholarships and other educational schemes of the Department of Posts 3 of the scholarships are earmarked for physically handicapped/mentally challenged children of postal employees apart from the grant of scholarship which is available to the regular students. Under this scheme physically challenged /mentally challenged/visually impaired/hearing and speech impaired children of postal employees drawing pay upto ` 29790 per month are eligible to get an annual scholarship. 16.3 Orthopedically challenged employees are eligible for the following financial assistance from the Welfare Fund: a A differently abled employee is entitled to get reimbursement of the amount spent on purchase of mechanized tri-cycle subject to a limit of ` 2000. b A differently abled employee can claim an amount of ` 15000 or 50 of the cost of a motorized tri-cycle whichever is less from the Circle Welfare Fund as financial assistance. If the same employee applies for the grant of scooter advance the case is considered sympathetically on a priority basis. c Actual 2 nd class railway fare from the place of duty to the Artificial Limb Centre and back is also reimbursable from the Welfare Fund in cases of differently abled employees for provision of artificial limbs if such reimbursement is not admissible from any other source. 16.4 Transport charges and hostel/mess subsidies in lieu of transport charges are allowed to physically/mentally challenged/ visually impaired/hearing and speech impaired children of postal employees studying from 1 st to 12 th standard ` 100 per month in ‘A’ class cities and ` 80 per month in ‘B’ class cities respectively. 16.5 Blind Literature packets weighing up to 7 kg are transmitted free by the Department of Posts. Chapter 16 FACilities FOr diFFerentlY ABled eMPlOYees

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okf"kZd fjiksVZ 201314 104 LVkQ laca/k 17-1 foHkkx us vius deZpkfjksa ds ifjlakksa vkSj lsok lakksa ls vkReh vkSj lkFkZd laca/k cukus ds çkl tkjh jksA iksLVeSu lak kjk vfufprdkyhu gM+rky 17-2 vfky Hkkjrh Mkd deZpkjh lak iksLVeSu oa cgqdkSky deZpkjh ¼elbZ½/lewg k ¼jk"Vªh Mkd deZpkjh ifjlak½ rFkk jk"Vªh Mkd deZpkjh lak iksLVeSu rFkk eVhl ¼jk"Vªh Mkd laxBu ifjlak½ kjk 16 flrEcj 2013 ls vfufprdkyhu gM+rky ds fy d laqä Kkiu fnk xkA Mkd laqä dkjZokbZ ifj"kn ¼tslh½ kjk mBk x fofHkUu eqíksa ij fopkjfoekZ djus ds fy foHkkx ds ofj"B vf/kdkfjksa ds lkFk lfpo Mkd dh v/krk esa 24 twu 2013 dks cSBdksa dk vkkstu fdk xkA vuqorhZ dkjZokbZ ds :i esa lnL ¼dkfeZd½ dh v/krk esa 2 vxLr 2013 dks LVkQ ds lkFk Hkh d cSBd dk vkkstu fdk xk rFkk LFkkiuk/dkfeZd fMohtu ds vf/kdrj eqíksa dk fuiVku fdk xk A ifj.kkeLo:i iksLVeSu lak us vfufprdkyhu gM+rky ds çLrko dks okil ys fykA tslhe LFkkh lfefr dh cSBd 17-3 lnL ¼çpkyu½ dh v/krk esa laqä ijkekZnkh ekhujh ¼tslhe½ LFkkh lfefr dh cSBd 23 vxLr 2013 dks gqbZ FkhA tslhe ds lnLksa rFkk foHkkx ds vf/kdkfjksa ds chp lkSgknZiw.kZ fopkjfoekZ gqvkA cSBd ds nkSjku mUuhl enksa dks can dj fnk xkA tslhe ¼foHkkxh ifj"kn½ cSBd 17-4 lfpo Mkd dh v/krk esa tslhe ¼foHkkxh ifj"kn½ dh cSBd 27 uoEcj 2013 dks cqykbZ xbZA tslhe lnLksa kjk mBk x fofHkUu u eqíksa ij ppkZ dh xbZ ftlij foHkkx ds lacaf/kr çHkkxksa kjk vuqorhZ dkjZokbZ dh tk jgh gSA Hkkjrh Mkd deZpkjh ifjlak kjk /kjuk 17-5 bl ifjlak us Mkd Hkou ds lkeus 17 fnlEcj 2013 dks /kjuk nsus ds fy uksfVl fnk Fkk ftls lnL ¼çpkyu½ ds lkFk ppkZ djus ds ckn muds kjk LFkfxr dj fnk xkA bl ifjlak kjk mBk x eqíksa dh tkap dh tk jgh gSA Ukkyh ekeys 17-6 30 flrEcj 2013 dh fLFkfr ds vuqlkj fofHkUu Ukkyksa esa yxHkx 15613 ekeys yafcr iM+s gSa ftlesa ls 4569 ekeys dsUæh çkklfud vfHkdj.k esa 3251 ekeys fupys Ukky esa 3290 ekeys fofHkUu mPp Ukkyksa esa rFkk 82 ekeys mPpre Ukky esa yafcr gSaA fofHkUu ftyk miHkksäk Qksje esa 2936 ekeys jkT miHkksäk Qksje esa 1380 ekeys rFkk jk"Vªh miHkksäk Qksje esa 105 ekeys gSaA deZpkjh dYk.k 17-7 eqky Lrj ij Mkd lsok deZpkjh dYk.k cksMZ dh LFkkiuk dh xbZ gS tks foHkkx ds deZpkfjksa ds fy ksydwn rFkk lkaL—frd fØkdykiksa dks c+kok nsus lfgr dYk.k laca/kh lHkh fØkdykiksa ij fua.k djrk v/k 17 lkekU egRo ds fo"k

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ANNUAL REPORT 2013-14 105 STAFF RELATIONS 17.1 The Department endeavored to maintain harmonious and meaningful relations with the Staff Federations and Service Associations of its employees. INDEFINITE STRIkE By POSTMEN uNION 17.2 A joint memorandum was submitted by All India Postal Employees Union Postmen Multi Skill Employees MSE/Group ‘D’ National Federation of Postal Employees and National Union of Postal Employees Postmen and MTS Federation of National Postal Organisation for an indefinite strike from 16 th September 2013. Meetings were held on 24 th June 2013 under the chairmanship of Secretary Posts with senior officials of the Department to discuss various issues raised by Postal Joint Council of Action JCA. As a follow up action a meeting was also held under the Chairmanship of Member Personnel on 2 nd August 2013 with the staff side and most of the issues of Establishment/Personnel Division were settled. As a result the Postmen Union called off the proposed indefinite strike. jCM STANDING COMMITTEE MEETING 17.3 Joint Consultative Machinery JCM Standing Committee Meeting was held on 23 rd August 2013 under the Chairmanship of Member Operations. Amicable discussions were held between JCM Members and officers of the Department. Nineteen items were closed during the meeting. jCM DEPARTMENTAL COuNCIL MEETING 17.4 JCM DC Meeting was convened on 27 th November 2013 under the chairmanship of Secretary Posts. Various new issues raised by JCM Members were discussed and follow up action is being taken by the concerned Divisions of the Department. DHARNA By BHARATIyA POSTAL EMPLOyEES FEDERATION 17.5 The Federation gave a notice of Dharna in front of Dak Bhawan on 17 th December 2013 which was postponed by them after discussions with Member Operations. Issues raised by this Federation are being examined. COuRT CASES 17.6 As on 30 th September 2013 approximately 15613 cases are pending in various Courts of which 4569 are in Central Administrative Tribunals 3251 in the Lower Courts 3290 in various High Courts and 82 in the Supreme Court. 2936 cases are in various District Consumer Fora 1380 in the State Consumer Fora and 105 in the National Consumer Forum. STAFF WELFARE 17.7 The Postal Services Staff Welfare Board has been set up at the Central level which controls all the welfare related activities including promoting sports and cultural activities for the employees of the Department. Chapter 17 issues OF generAl iMPOrtAnCe

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okf"kZd fjiksVZ 201314 106 gSA jkT eah ¼lapkj oa lwpuk çkS|ksfxdh½ cksMZ ds v/k gSa vkSj lfpo ¼Mkd½ cksMZ ds mik/k gSaA foHkkx esa fnuçfrfnu dYk.k fØkdykiksa dks fuafr djus rFkk fnkkfunsZk nsus ds fy eqky esa d dkZdkjh lfefr gSA lnL ¼ekuo lalk/ku fodkl½ eqky esa dkZdkjh lfefr ds v/k gSaA lfdZy Lrj ij lfdZy ds çeqk lfdZy dYk.k cksMZ ds v/k gSaA Mkd lsok deZpkjh dYk.k cksMZ ¼ihllMCYwch½ dh 11oha cSBd 16-5-2012 dks ubZ fnYyh esa gqbZA 17-8 cksMZ dks bu mísksa ds fy Hkkjr ds lesfdr dks"k ls lgkrk vuqnku çkIr gksrk gSA QhYM QkesZku kjk LVkQ ls LoSfPNd vaknku dk Hkh çca/k fdk tkrk gSA fofHkUu dYk.kdkjh Ldheksa ds rgr fuf/kka foHkkx ds dYk.kdkjh mikksa dks dkkZfUor djus ds fy lfdZyksa dks vkcafVr dh tkrh gSaA g dYk.kdkjh dks"k 202702 foHkkxh deZpkfjksa rFkk 263599 xzkeh.k Mkd lsodksa dks doj djrk gSA bl çdkj dYk.kdkjh mikksa ds rgr dqy 466301 deZpkjh doj fd tkrs gSaA 17-9 dYk.k cksMZ dh fuf/kksa dk çksx chekj gksus e`Rq rFkk jk"Vªh vkinkvksa dh fLFkfr esa deZpkfjksa ds foÙkh lgkrk nsus ds fy fdk tkrk gSA bldk çksx deZpkfjksa ds es/kkoh cPpksa ds fy kSkf.kd Nko`fÙkksa dks eatwj djus rFkk muds Hkze.k gsrq vuqnku nsus rFkk fodykax deZpkfjksa rFkk muds cPpksa ds fy lgkrk jkfk eatwj djus ds fy Hkh fdk tkrk gSA bl fuf/k dk çksx py jgs Okolkfd çfkk.k dsUæksa oa fkkqlnuksa laxBukRed ksydwn dkZdykiksa ds vkkstu rFkk dkkZy euksjatu Dycksa dks lgkrk çnku djus ds fy Hkh fdk tkrk gSA 17-10 Mkd foHkkx QhYM lsok ¼Mkd½ dYk.k dks"k dk lapkyu djrk gS ftldh kqvkr foks"k :i ls deZpkfjksa ds dYk.kdkjh mikksa ds :i esa dh xbZ gS tks lsuk Mkd lsok esa çfrfuqfä ij gSaA çfrfuqfä vof/k ds nkSjku os LokHkkfod e`Rq ds vykok kq dh dkjZokbZ ds dkj.k vFkok foæksgh vfHkkuksa ds nkSjku gqbZ e`Rq ds ekeys esa dbZ NwV rFkk ykHkksa ds gdnkj gSa ftlesa lsuk Mkd lsok ds e`rd dkfeZd ds Ldwy rFkk d‚yst tkus okys lHkh cPpksa ds fy dckjxh Nko`fÙk çnku djuk Hkh kkfey gSA 17-11 foÙkh o"kZ 201213 ds nkSjku foHkkxh deZpkfjksa ds laca/k esa dYk.kdkjh dkZdykiksa ds dkkZUou ds fy lfdZyksa dks 26-63 fefyu :i vkcafVr fd xA o"kZ 201314 esa dYk.kdkjh dkZdykiksa ds fy lfdZyksa dks 15-45 fefyu :i vkcafVr fd xA 17-12 Mkd foHkkx us xzkeh.k Mkd lsodksa ds fy d o"khZ igyksa ds Hkkx ds :i esa lfdZy dYk.k dks"k dh LFkkiuk dh gSA g Ldhe 1-10-2013 ls kq: gqbZ gS rFkk g lfdZy Lrj ij lacaf/kr lfdZy çeqkksa kjk çcaf/kr oa lapkfyr dh tkxhA 17-13 lfdZy dYk.k dks"k ds rgr xzkeh.k Mkd lsodksa dh e`Rq ds ckn pkgs og vkradoknh xfrfof/kksa MdSrh naxksa vkØe.k nqkVZuk ds dkj.k gqbZ e`Rq fdlh lxs laca/kh ds u gksus dh fLFkfr esa vaRsf"V laca/kh kpksaZ dks iwjk djus ds fy dSalj tSlh chekjh esa cM+s lftZdy vkijskuksa bRkfn ds fy rkRdkfyd t:jrksa dks iwjk djus gsrq MîwVh ds nkSjku nqkZVuk gksus ij gkfLiVy esa HkrhZ gksus ds fy k jksx ¼Vhch½ ls xzLr gksus ij ikSf"Vd Hkkstu ds fy kSkf.kd Ldheksa ds rgr Nko`fÙk 10oha rFkk 12oha dkk dh mR—"V vdknfed miyfC/k ij çksRlkgu vf/kdre 8 o"kksaZ rd kkjhfjd :i ls fodykax cPpksa ds fy Nko`fÙk ekr`Ro vuqnku rFkk çk—frd vkinkvksa ds fy muds ifjokjksa vFkok xzkeh.k Mkd lsodksa dks foÙkh lgkrk çnku dh tkxhA miqZä ds vykok xzkeh.k Mkd lsodksa dks 5 çfro"kZ dh nj ls _.k ds :i esa foÙkh lgkrk Hkh nh tkxh bl en ds rgr bl jkfk dks lsokfuo`fÙk ds le d gh ckj pqdkSrh ds :i esa mu xzkeh.k Mkd lsodksa dks nh tkxh ftUgksaus dksbZ foÙkh lgkrk çkIr ugha dh gSA

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ANNUAL REPORT 2013-14 107 The Minister of State CIT is the Chairperson of the Board. The Secretary Posts is the Vice Chairperson of the Board. There is an executive committee at the headquarters of the Postal Board for guiding and controlling the day to day welfare activities in the Department. Member HRD is the Chairman of the Executive Committee at Headquarters. At the Circle level the Head of the Circle is the President of the Circle Welfare Board. The 11 th Meeting of Postal Services Staff Welfare Board PSSWB was held at New Delhi on 16-05- 2012. 17.8 The Board receives grants-in-aid for these purposes from the Consolidated Fund of India. Voluntary contributions from the staff are also arranged by the field formations. Under various welfare schemes funds are allotted to the Circles for implementing the welfare measures of the Department. The Welfare Fund covers 202702 departmental employees and 263599 Gramin Dak Sewaks. Thus a total of 466301 employees are covered under welfare measures. 17.9 The funds of the Welfare Board are utilized for extending financial assistance to the employees in cases of illness death and natural calamities. It is also used for granting educational scholarships to meritorious children of the employees giving subsidy for excursion trips and granting support to physically challenged staff and their children. The funds are also used for running vocational training centres and crèches organizing sports activities and supporting the office recreation clubs etc. 17.10 The Department of Posts operates the Field Services Postal Benevolent Fund which has been introduced as a welfare measure exclusively for the benefit of staff who are on deputation to the Army Postal Service. During the period of deputation they are entitled to number of concessions and benefits in case of normal death death due to enemy action or in insurgency operations and one time scholarship for all school and college going children of the deceased APS personnel. 17.11 During the financial year 2012-2013 ` 26.63 million were allocated to the Circles for implementing welfare activities in respect of departmental staff. In the year 2013-14 ` 15.45 million were allocated to the Circles for implementing welfare activities. 17.12 The Department of Posts has introduced the Circle Welfare Fund for Gramin Dak Sewaks as part of the one year initiatives. The scheme came into effect from 1.10.2013 and will be managed and operated at the Circle level by the respective Heads of Circles. 17.13 Under the Circle Welfare Fund the financial assistance would be provided to the family or Gramin Dak Sewaks for meeting immediate expenses after death death due to terrorist activities dacoity riots attack accident meeting funeral expenses in absence of any other next kin major surgical operations in ailment like cancer etc. accident while on duty requiring hospitalization nutritional diet suffering from TB scholarship under educational schemes incentives for excellence in academic achievement for 10 th and 12 th Class scholarship for physically handicapped children upto maximum 8 years maternity grant and natural calamities. Besides the above Gramin Dak Sewaks may be also provided financial assistance by way of loan at 5 per annum and the amount under the component ‘one time repayment at the time of retirement’ may be granted to those Gramin Dak Sewaks who have not availed any financial assistance.

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okf"kZd fjiksVZ 201314 108 17-14 o"kZ 201314 ds nkSjku xzkeh.k Mkd lsodksa ds dYk.k ds fy lHkh lfdZyksa dks lfdZy dYk.k dks"k ds rgr 25-79 fefyu :i dh jkfk vkcafVr dh xbZ gSA ksydwn 17-15 dsUæh Lrj ij Mkd ksy cksMZ dh LFkkiuk dh xbZ gS tks foHkkx esa ksydwn ls lacaf/kr lHkh dkZdykiksa ij fua.k djrk gSA Mkd ksy cksMZ dk mís foHkkx esa ksydwn laca/kh dkZdykiksa dks c+kok nsuk gS rFkk bls dsUæh dYk.k dks"k ls vkcaVu çkIr gksrk gSA lfpo ¼Mkd½ ksy cksMZ ds v/k gSa rFkk lnL ¼ekuo lalk/ku fodkl½ Mkd ksy cksMZ ds mik/k gSaA lfdZy Lrj ij lfdZy ds çeqk lfdZy ksy cksMZ ds v/k gSaA Mkd ksy cksMZ dh 22oha cSBd 10-01-2014 dks dksPph esa vkksftr dh xbZ FkhA 17-16 o"kZ 20132014 ds nkSjku dqy 13 ksy lekjksg rFkk d lkaL—frd dkZØe dk vkkstu fdk xkA sFksfyfVDl oa lkbfdfyax cSMfeaVu ckLdsVcky dSje psl fØdsV QqVcky gkdh dcìh Vscy Vsful dqrh dqrh/ikoj fyf¶Vax/mR—"V kjhj lkS"Bo oa o‚yhcky ds vfky Hkkjrh Mkd VwukZesaV vkksftr fd xA 17-17 Mkd foHkkx us 2-4-2013 ls 6-4-2013 rd Mkd çfkk.k dsUæ cM+ksnjk xqtjkr lfdZy esa pkSFkh Hkkjrh Mkd fØdsV di VwukZesaV dk vkkstu fdkA bl çfrksfxrk esa vkB Vheksa uker: Hkkjrh Mkd lsok ¼laqä½ Hkkjrh vkdj fuad oa egkyskk ijhkd lhek kqYd oa dsUæh mRikn kqYd vj bafMk chluy rFkk cM+kSnk fØdsV slkfkku us Hkkx fykA Hkkjrh Mkd pkSfEiu jgk rFkk vj bafMk jujvi jgkA 17-18 foÙkh o"kZ 201213 ds nkSjku lfdZyksa dks ksydwn vkkstu ds fy 23-86 fefyu :i dh jkfk vkcafVr dh xbZA o"kZ 201314 esa lfdZyksa dks ksydwn laca/kh dkZdykiksa ds vkkstu ds fy 15-45 fefyu :i dh jkfk vkcafVr dh xbZ gSA fpfdRlk 17-19 dYk.k mik ds :i esa nsk ds fofHkUu Hkkxksa ds 13 lfdZyksa esa 33 Mkd vkS"k/kky pyk tk jgs gSaA bu vkS"k/kkyksa ls ik ykHkkfFkZksa dks vkmVMksj fpfdRlk lqfo/kk eqgSk djkbZ tkrh gSA Mkd foHkkx vkSj nwj lapkj foHkkx ds deZpkjh vkSj isakuHkksxh Mkd vkS"k/kkyksa dh lqfo/kk tgka Hkh miyC/k gks dk ykHk mBkus ds ik gSaA vU LFkkuksa ij tgka Mkd vkS"k/kky ekStwn ugha gS ogka foHkkx ds deZpkfjksa ds dsUæ ljdkj LokLF kstuk ¼lhthpl½ vkS"k/kkyksa tgka miyC/k gks k çkf/k—r esfMdy vVsaMsaVks dh Okid LokLF lsokvksa dk ykHk çkIr dj ldrs gSaA 17-20 NBs osru vkksx dh flQkfjkksa ds vuqlkj 12 kgjksa esa 19 Mkd vkS"k/kkyksa vgenkckn ¼3½ Hkksiky ¼1½ Hkqousoj ¼1½ nsgjknwu ¼1½ xqokgkVh ¼2½ tiqj ¼2½ tEew ¼1½ tcyiqj ¼1½ ykuÅ ¼3½ iq.ks ¼2½ jkaph ¼1½ oa fkykax ¼1½ dks 1 vxLr 2013 ls dsUæh ljdkj LokLF kstuk ¼lhthpl½ esa vkesfyr dj fnk xk Mkd çfkk.k dsUæ oMksnjk xqtjkr esa Hkkjrh Mkd fdØsV ds dIrku Jh fouhr lDlsuk Jh vakqeu xkdokM vkSj Jh lyhe nqjkuh ls Hkkjrh Mkd di 2013 dh fotsrk VªkQh çkIr djrs gq

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ANNUAL REPORT 2013-14 109 17.14 An amount of ` 25.79 million has been allotted to all the Circles under the Circle Welfare Fund for the welfare of the Gramin Dak Sewaks during the year 2013-2014. SPORTS 17.15 The Postal Sports Board has been set up at the Central level which controls all the sports related activities of the Department. The objective of the Postal Sports Board is to promote sports activities in the Department and it receives allocation from the Central Welfare Fund. Secretary Posts is the Chairperson of the Postal Sports Board and the Member HRD is the Vice Chairperson. At the Circle level the Head of the Circle is the President of the Circle Sports Board. The 22 nd Meeting of the Postal Sports Board was held on 10.01.2014 at Kochi. 17.16 During the year 2013-2014 a total of 13 sporting events and one Cultural Meet were organized. All India Postal Tournaments were conducted in Athletics and Cycling Badminton Basketball Carrom Chess Cricket Football Hockey Kabaddi Table Tennis Wrestling Wrestling/Power Lifting/Best Physique and Volleyball. 17.17 The Department of Posts organized the 4 th India Post Cricket Cup Tournament at the Postal Training Centre Vadodara Gujarat Circle from 2.4.2013 to 6.4.2013. Eight teams namely India Post Services Combined Indian Income Tax Comptroller Auditor General Customs Central Excise Air India BSNL and Baroda Cricket Association participated. India Post were the Champions and Air India were the Runners-up. 17.18 During the financial year 2012-2013 an amount of ` 23.86 million was allocated to the Circles for organizing sports activities. In the year 2013-2014 an amount of ` 15.45 million has been allocated to the Circles for organizing sports activities. MEDICAL 17.19 As a welfare measure Department of Posts is running 33 Postal Dispensaries in 13 Circles in various parts of the country. These dispensaries extend outdoor treatment facilities to the eligible beneficiaries. Employees as well as pensioners of the Department of Posts and Department of Telecommunication are entitled to get medical facilities through these Postal Dispensaries wherever such facilities are available. In places where postal dispensaries are not available the employees of the Department can avail comprehensive health care facilities from the Central Government Health Scheme CGHS Dispensaries wherever available or from the Authorized Medical Attendant. 17.20 As per the recommendations of VI Pay Commission 19 Postal Dispensaries in 12 cities merged under the Central Government Health Scheme CGHS w.e.f. 1 st August 2013 India Post Cricket Captain Shri Vineet Saxena receiving the winner trophy of India Post Cup 2013 from Shri Anshuman Gayakwad and Shri Salim Durani at Postal Training Centre Vadodara Gujrat.

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okf"kZd fjiksVZ 201314 110 gSA Mkd Hkou 17-21 Mkd foHkkx dk turk dks foo Mkd lsok çnku djus dk nkfRo gS ftlesa vU ckrksa ds lkFklkFk laxr nwjh ij Mkdkjksa rd igqap Hkh kkfey gSA vro g mu ksksa esa miyC/k gS tgka ij tulak nwjh oa vk ds ekunaM iwjs gSA Mkdkj ds fofHkUu çdkj ds dkksaZ ds fy çRsd dkkZyksa ds foks"k vkodrkvksa ds vuqlkj dkZLFky dh mfpr fMtkbfuax oa fodkl djus dh t:jr gSA 17-22 vUFkk leFkZ Ofä ¼leku volj vf/kdkj lajk.k oa iw.kZ lgHkkfxrk vf/kfue 1995½ ds rgr d vfuokZ vkodrk ds :i esa vUFkk leFkZ Ofäksa ds fy u fufeZr Hkou volajpukRed lqfo/kkvksa ls ySl gSaA tgka dgha laHko gS ogka ij lkoZtfud Hkouksa esa vUFkk leFkZ Ofäksa / cqtqxZ Ofäksa ds fy jSai / yhosVj / fy¶V rFkk vU lgkd lqfo/kka eqgSk djkbZ xbZ gSaA 17-23 kkkk Mkdkjksa dks NksM+dj foHkkx kjk lHkh Mkdkjksa ds fy Hkou eqgSk djkk xk gSA Mkd bathfufjax foax ds ek/e ls Hkouksa dk fuekZ.k fdk tkrk gSA 17-24 31 tuojh 2014 dh fLFkfr ds vuqlkj iwjs nsk esa Mkd foHkkx ds ikl 4163 foHkkxh Mkdkj Hkou rFkk 20848 fdjk ds Hkou gSA 31 ekpZ 2013 dh fLFkfr ds vuqlkj 22578 foHkkxh LVkQ DokVZj FksA 17-25 foHkkx ds ikl 38 /kjksgj Hkou gSa ftudk okLrqfkYih ewY gSA foHkkxh uhfr ds rgr bu /kjksgj Hkouksa dks lajfkr djus gsrq foks"k çkl fd tkrs gSaA vçSy 2013 ls ekpZ 2014 rd dh vof/k ds nkSjku 7 lfdZyksa esa 11 /kjksgj Hkouksa dks lajfkr fdk xk gSA 17-26 201314 ds nkSjku 4 Mkdkj Hkou 3 pgkjnhokjh 1 çkklfud dkkZy Hkou 142 Vhe dk 6 LVkQ DokVZl ¼1 çkstsDV½ dk fuekZ.k dkZ iwjk fdk xkA blds vykok Mkdkj Hkou ds fuekZ.k ds fy 1 HkwkaM dh kjhn dh xbZ gSA 17-27 12oha iapo"khZ kstuk ds nkSjku kstuk Ldhe laink çca/ku ds rgr 2020 fefyu :i dk ifjO çnku fdk xk gSA Hkouksa dh Nrksa ij o"kkZ ty lapu dh lajpuk 17-28 fiNys dqN o"kksaZ ds nkSjku nsk ds fofHkUu Hkkxksa esa Hkwfexr ty dk Lrj dkQh de gqvk gS ftlds QyLo:i ty dh deh gqbZ gSA Hkwfexr ty dk vf/kd nksgu rFkk lM+dksa ds foLrkj kM+Utk oa Hkouksa ds fuekZ.k ds dkj.k mls nksckjk Hkjus ds vHkko esa g leLk vkSj Hkh c+ xbZ gSA ty lapu mikksa dks c+kok nsdj bl leLk gy fudkyk tk ldrk gSA 17-29 12oha iapo"khZ kstuk ds nkSjku foHkkxh Hkouksa esa dkZjr Mkdkjksa esa 200 Nr o"kkZ ty lapu lajpuk fuekZ.k ds fy 40 fefyu :i dk ifjO çnku fdk xk gSA 17-30 20132014 ds nkSjku flfoy ykbZu Mkdkj ¼fnYyh½ esa 3 Mkdkj kkLh uxj ç/kku Mkdkj tiqj ¼jktLFkku½ rFkk ykuÅ thihvks ¼mÙkj çnsk½ esa o"kkZ ty lapu dk fuekZ.k iwjk gks pqdk gSA lksyj ikoj iSd dh laLFkkiuk 17-31 Mkd foHkkx xzkeh.k ksksa ds Mkdkjksa esa daIwVjhdj.k usVofdaZx oa vk/kqfudhdj.k dh dkZokgh dj jgk gSA xzkeh.k ksksa esa fufer fo|qr dh vuqiyC/krk/vfufer fo|qr vkiwfrZ xzkeh.k Hkkjr esa Mkd igyksa esa ck/kk Mkyrs gSaA 17-32 12oha iapo"khZ kstuk ds nkSjku xzkeh.k ksksa esa

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ANNUAL REPORT 2013-14 111 are in Ahmadabad 3 Bhopal 1 Bhubaneshwar 1 Dehradun 1 Guwahati 2 Jaipur 2 Jammu 1 Jabalpur 1 Lucknow 3 Pune 2 Ranchi 1 and Shillong 1. POSTAL BuILDINGS 17.21 The Department of Posts has an obligation for providing Universal Postal Service to the public which interalia includes cases of access within reasonable distance. It has therefore been spread over an area where population distance income criteria are fulfilled. The diverse types of functioning in different offices necessitate proper designing and development of the worksites according to specific needs of each office. 17.22 As a mandatory requirement under the Disabled Person Equal Opportunity Protection of Rights Full Participation Act 1995 the newly constructed buildings have infrastructural facilities for differently abled persons. Wherever feasible ramp/elevator/lift and other disabled friendly facilities in public buildings have been created for differently abled persons/elderly persons. 17.23 Accommodation for all post offices except BOs is provided by the Department. Construction of buildings are executed through the Postal Engineering Wing. 17.24 As on 31 st January 2014 the Department of Posts has 4163 departmental post office buildings and 20848 rented buildings all over the country. As on 31 st March 2013 there were 22578 departmental staff quarters. 17.25 The Department has 38 heritage buildings which have architectural value. Under the departmental policy special efforts are made to preserve these heritage buildings. During the period from April 2013 to March 2014 11 heritage buildings in 7 Circles have been preserved. 17.26 Construction work of 4 post office buildings 3 boundary walls 1 Administrative Office building 142 ATM rooms 6 staff quarters 1 project were completed during 2013-2014. Besides 1 plot of land has been purchased for construction of a post office building. 17.27 During the 12 th Five Year Plan an outlay of ` 2020 million has been provided under the Plan scheme “Estates Management”. ROOF TOP RAIN WATER HARVESTING STRuCTuRE 17.28 The ground water levels in various parts of the country has declined considerably during the last few years resulting in water shortages. Over-exploitation of ground water and considerable reduction in recharge due to expansion of roads pavements and construction of buildings has accentuated the problem even further. The problem can be addressed to some extent by taking recourse to water harvesting measurers. 17.29 An outlay of ` 40 million has been provided for construction of 200 ‘Roof Top Rain Water Harvesting Structures’ in post offices functioning in departmental buildings during the 12 th Five Year Plan. 17.30 Construction of rain water harvesting structure has been completed in 3 post office buildings at Civil Lines PO Delhi Shastri Nagar HPO-Jaipur Rajasthan and Lucknow GPO Uttar Pradesh during 2013-2014 INSTALLATION OF SOLAR POWER PACkS 17.31 Department of Posts is in the process of computerizing networking and modernizing the post offices in rural areas. Non-availability of regular power/erratic electric supply in rural areas hamper postal initiatives in rural India.

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okf"kZd fjiksVZ 201314 112 foHkkxh Mkdkj Hkouksa esa 200 lkSj ÅtkZ ds laLFkkiuk ds fy 60 fefyu :- dk ifjO çnku fdk xk gSA 17-33 20132014 ds nkSjku Qkxh mi Mkdkj tiqj eksQwlhy fMohtu ¼jktLFkku½ rFkk fkojruxat Mkdkj jkcjsyh ¼mÙkj çnsk½ esa 2 lkSj ÅtkZ iSd ds laLFkkiu dk dkZ iwjk dj fyk xk gSA jktHkk"kk 17-34 dsUæ ljdkj dh jktHkk"kk ¼vksy½ uhfr ds vuqlj.k esa Mkd foHkkx ljdkjh ikpkj rFkk lHkh Lrjksa ij fnuçfrfnu ds çkklfud dkksaZ esa fgUnh ds b"Vre çksx dks lqfufpr djus ds fy gj laHko çkl dj jgk gSA 17-35 foHkkx ds dkkZyksa esa fgUnh ds çxkeh çksx dks lqpk: :i ls e‚uhVj djus ds fy eqky rFkk v/khuLFk dkkZyksa esa jktHkk"kk dkkZUou lfefrka dkZ dj jgh gSaA 17-36 fgUnh ds çksx dks c+kus ds mís ls Mkd foHkkx dh jktHkk"kk kkkk us fofHkUu çksRlkgu Ldheksa dk çpkj oa çlkj fdk gSA fgUnh fkk.k kstuk ds rgr çfkk.k çnku djus ds fy deZpkfjksa dks ukekafdr fdk xk gS rFkk Mkd foHkkx ds eqky ds lHkh vuqHkkxksa lfdZy eqkyksa rFkk Mkd foHkkx ds vU lacaf/kr dkkZyksa dks jktHkk"kk vf/kfueksa rFkk vuqnskksa ls voxr djkk xk gSA lehkk/khu o"kZ ds fy jktHkk"kk foHkkx kjk tkjh vius okf"kZd dkZØe esa fu/kkZfjr yksa dks çkIr djus ds fy fueksa ds rgr tkjh fd x vuqnskksa dk vuqikyu lqfufpr fdk xk gSA 17-37 foHkkx ds dkkZyksa esa jktHkk"kk ds laca/k esa lalnh lfefr dh nwljh milfefr jktHkk"kk uhfr ds dkkZUou dks e‚uhVj djrh gSA vçSy 2013 ls ekpZ 2014 rd dh vof/k ds nkSjku lalnh jktHkk"kk lfefr dh nwljh mi lfefr us 9 dkkZyksa dk fujhk.k fdkA Mkd foHkkx ds jktHkk"kk vuqHkkx ds vf/kdkfjksa us 16 v/khuLFk dkkZyksa dk fujhk.k fdkA 17-38 jktHkk"kk ¼lak ds ljdkjh dkZ gsrq çksx½ fue 1976 ds fue 10¼4½ ds vuqlj.k esa Mkd foHkkx ds mu 29 v/khuLFk dkkZyksa dks vf/klwfpr fdk xk Fkk ftudk 80 çfrkr ls vf/kd LVkQ fgUnh dk dkZlk/kd Kku jkrk gSA 17-39 01 ls 14 flrEcj 2013 rd fgUnh ikokM+k eukk xkA fgUnh ikokM+k ds nkSjku vU fgUnh çfrksfxrkvksa ds lkFk daIwVj ¼wfudksM lefFkZr QksaV½ ij fgUnh VkbZfiax çfrksfxrk dk Hkh vkkstu fdk xkA blds vykok 21-08-2013 oa 20-12-2013 dks nks fgUnh dkZkkykvksa dk vkkstu fdk xk FkkA aMVwaM bZvf/kçki.k dk Okid dkkZUou 17-40 foÙk eaky O foHkkx us vxLr 2012 ls 1 fefyu :- vFkok blls vf/kd vuqekfur ewY ds lHkh vf/kçki.kksa ds laca/k esa vfuokZ Okid vk|ksikar bZvf/kçki.k dh kq:vkr dh gSA foÙk eaky O foHkkx us g Hkh vuqnsk tkjh fdk gS fd bZvf/kçki.k dks 01-04-2015 ls 0-5 fefyu :- rd de fdk tk rFkk 01-04-2016 ls 0-2 fefyu :- rd de fdk tkA 17-41 Mkd foHkkx 10 ykk vFkok blls vf/kd ewY ds bZvf/kçki.k dh kq:vkr igys gh dj pqdk gSA lHkh dkkZyksa dks g funsZk fnk xk gS fd os foÙk eaky ds vuqnskksa dk ikyu djsaA fofHkUu lfdZyksa ds 148 deZpkfjksa dks bZvf/kçki.k ij gSaM gksfYMax dh lqfo/kk ds lkFk çfkfkr fdk xk gSA

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ANNUAL REPORT 2013-14 113 17.32 An outlay of ` 60 million have been provided for installation of 200 solar power packs in departmental post office buildings in the rural area during 12 th Five Year Plan. 17.33 Installation of 2 Solar Power Packs has been completed at Phagi SO- Jaipur Mofussil Division Rajasthan and Shivratanganj PO- Raebareli Uttar Pradesh during 2013-2014. OFFICIAL LANGuAGE 17.34 In pursuance of the Official Language OL policy of the Central Government the Department of Posts has been making sustained efforts to ensure optimum use of Hindi in official correspondence and day to day administrative work at all levels. 17.35 In order to effectively monitor the progressive use of Hindi in the offices of the Department Official Language Implementation Committees are functioning in the headquarters as well as in subordinate offices. 17.36 The OL Branch of the Department of Posts has promoted and propagated various incentive schemes to encourage the use of Hindi. It has nominated officials for imparting training under the Hindi Training Scheme and also familiarized all the Sections of the Department of Posts at the Headquarter Circle Headquarters and other concerned offices of the Department with the Official Language rules and instructions. Compliance of instructions issued under the rules has been ensured to achieve targets fixed by the Department of Official Language in their Annual Programme issued for the year under review. 17.37 The second Sub-Committee of the Committee of Parliament on Official Language also monitors the implementation of Official Language policy in the offices of the Department. During April 2013 to March 2014 the second Sub-Committee of the Committee of Parliament on Official Language carried out the inspection of 9 offices. The officers of the Official Language section of Department of Posts carried out the inspections of 16 subordinate offices. 17.38 In pursuance of Rule 104 of the Official Language use for official purposes of the Union Rules 1976 29 subordinate offices of the Department of Posts were notified where more than 80 staff has acquired the working knowledge of Hindi. 17.39 Hindi Fortnight was observed from 1 st to 14 th of September 2013. Hindi typing competition on computer Unicode supported font was also organized along with other Hindi competitions during the fortnight. Besides two Hindi workshops were organized on 21-08- 2013 and 20-12-2013. COMPREHENSIVE IMPLEMENTATION OF END-TO-END e-PROCuREMENT 17.40 Ministry of Finance Department of Expenditure has introduced mandatory comprehensive end to end e-procurement in respect of all procurements with estimated value of ` 1 million or more with effect from August 2012. Ministry of Finance Department of Expenditure has further issued instruction that e-procurement is to be brought down to ` 0.5 million w.e.f. 01.04.2015 and further down to ` 0.2 million w.e.f. 01.04.2016. 17.41 Department of Posts has already initiated the e-procurement of value of ` 10 lakh or more. All the offices have been instructed to follow the instructions of Ministry of Finance. 148 officials of different Circles have been trained with facility of handholding on e- procurement.

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okf"kZd fjiksVZ 201314 114 18-1 v|ru ukxfjd kks"k.kk i ftlesa lHkh rhuksa kVd Fkk lsok ekud fkdkr fuokj.k ç.kkyh lsok nsus dh kerk kkfey gS dks rSkj fdk xk vkSj bls tqykbZ 2011 esa www.indiapost.gov.in osclkbV ij loZlk/kkj.k dh tkudkjh ds fy miyC/k djkk xkA bl kks"k.kk i dks 20112012 rFkk 20122013 ds nkSjku iqu: lakksf/kr fdk xkA vc blesa laxBu dk ifjp mís rFkk –f"Vdks.k ukxfjd kks"k.kk i dk mís xzkgdksa ds fy miyC/k Mkd lsokvksa o lqfo/kkvksa Mkd mRikn oa lsoka forj.k ekud xzkgdksa dh viskkvksa fkdkr fuokj.k ra laxBu ds nkfRoksa oa çkklfud OoLFkk dh tkudkjh nh xbZ gSA lsok fu"iknu ekudksa esa ifjorZu dks nskrs gq ukxfjd kks"k.kk i dks lakksf/kr djus ds fy dkjZokbZ dh tk jgh gSA lsoksÙke fkdkr xzkgd lsok dsUæ ij vk/kkfjr fkdkr fuokj.k ra dk çpkyu 18-2 foHkkx esa viuh lsokvksa dh ckcr yksd fkdkrksa dh fuiVku ds fy d lqOofLFkr ç.kkyh gSA xq.koÙkkçn lsok lqfufpr djus rFkk yksd fkdkrksa dk khkz fuiVku djus ds fy d fuxjkuh ra ekStwn gSA 18-3 ekStwnk daIwVjh—r xzkgd lsok dsUæ ¼lhlhlhlh½ lk¶Vosj dk vkkksf/kr :i 2010 ls çpkfyr fdk xk gSA Mkd foHkkx ds fkdkr fuokj.k ç.kkyh dks lsoksÙke ds vuqdwy çfØk esa cnyus dh viskkvksa dks /ku esa jkrs gq ubZ ç.kkyh rSkj dh xbZ gSA ubZ lhlhlhlh ç.kkyh esa cgqr lh ubZ foks"krka gSa tSls ikorh dh Lopkfyr çkfIr fuiVkbZ u xbZ fkdkrksa dh csgrj e‚uhVfjax oa khkz fuokj.k ds fy vxys mPprj çkklfud Lrj ij igqapuk rFkk NksVh cM+h vFkok egRoiw.kZ fkdkrksa ds :i esa mudk Js.khdj.k tkap iwjh gksus ij fkdkrdrkZ dks Lopkfyr tokc feyuk fkdkrdrkZ ls QhMcSd ds fy OoLFkk vkfnA orZeku le esa yksd fkdkrksa dh Rofjr fuokj.k ds fy lHkh bZdkbksa ds chp lwpukvksa ds v‚uykbu vknkuçnku gsrq lewps nsk ds Mkdkjksa NaVkbZ gcksa rFkk fMohtuy/jhtuy/ lfdZy eqkyksa esa fQygky 15370 lhlhlhlh dh LFkkiuk dh xbZ gSA bl usVodZ esa nsk ds lHkh ç/kku Mkdkj kkfey gSa ftldk mís vklkuh ls vkSj khkz tkudkjh çnku djuk rFkk fkdkrksa ds fuiVku ds vykok xzkgdksa dks visfkr lgkrk nsuk gSA dsUæh tu fkdkr fuokj.k oa fuxjkuh ra Mhvkj oa ihth tu fkdkr foHkkx ¼Mhvksihth½ jk"Vªifr lfpoky rFkk Mkd lsok xzkgdksa kjk iath—r ekeyksa esa çkIr gksus okyh fkdkrksa ij dkjZokbZ djus ds fy Mkd foHkkx us Hkh tu fkdkr iksVZy dk dsUæh tu fkdkr fuokj.k rFkk e‚uhVfjax ra ¼lhihthvkjel½ çpkfyr fdk gqvk gSA bl ç.kkyh esa bu ij dkjZokbZ dh tkrh gS tks www.pgportal.gov.in ij miyC/k gSA lfdZyksa dk xBu v/khuLFk laxBuksa ds :i esa fdk xk gS rFkk cgqr ls lfdZyksa esa fkdkrksa dh v‚uykbu gSaMfyax ds fy çksäkvksa ds :i esa ks rFkk fMohtu dk Hkh xBu fdk xk gSA vle lfdZy bl ç.kkyh dk miksx dj jgk gS vkSj iwoksZÙkj lfdZy esa v:.kkpy çnsk vxjryk /kjeiqj ef.kiqj fetksje ukxkySaM rFkk eskky fMohtuksa dk xBu iwoksZÙkj lfdZy ds v/khuLFk laxBuksa ds :i esa fdk xk gS rkfd fkdkrksa dh v‚uykbu ekuhVfjax vkSj fuiVku fdk tk ldsA v/k 18 tu fkdkrsa

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ANNUAL REPORT 2013-14 115 18.1 An updated Citizen’s Charter containing all three components viz. service standards grievances redressal mechanism and service delivery capabilities was formulated and placed in the public domain www.indiapost.gov.in in July 2011. The Charter was revised again during 2011-2012 and 2012-2013. It contains the vision mission introduction about the organisation purpose of Citizen’s Charter postal services and facilities for the customers postal products and services delivery standards and customer expectations complaint settlement mechanism liability of the organisation and administrative set up. A fresh exercise is underway to revise the Citizen’s Charter in view of the changes in the service delivery standards. OPERATING SEVOTTAM COMPLAINTS CuSTOMER CARE CENTRE BASED GRIEVANCE REDRESSAL MECHANISM 18.2 The Department has a well laid down procedure for handling public grievances for its services. A monitoring mechanism to ensure quality of services and prompt redressal of public grievances is in place. 18.3 The modified version of Computerized Customer Care Centre CCCC software has been made operational since 2010. The new system has been designed keeping in view the requirements for making the Grievance Redressal Mechanism of Department of Posts a Sevottam - compliant one. New features such as automatic generation of acknowledgement escalation of unresolved complaints to the next higher administrative level for better monitoring and quicker redressal differentiation of complaints into minor major or critical automatic generation of reply to the complainant on completion of inquiry provision for feedback of complainant etc have been incorporated in the new CCCC system. Presently 15370 CCCCs have been established in the post offices sorting hubs and Divisional/Regional/Circle Headquarters across the country for online exchange of information amongst all the units for speedy redressal of public grievances. The network covers all Head Post Offices in the country with the objective of providing easy and speedy access to information and help required by the customer apart from the redressal of grievances. Chapter 18 PuBliC grievAnCes Department of Posts is also operating the Central Public Grievance Redressal and Monitoring System CPGRAMS of the Public Grievance Portal to handle complaints received in DARPG Department of Public Grievances DOPG President’s Secretariat and cases registered by postal service customers. They are processed in this system which is accessible at www.pgportal.gov.in. Circles are created as subordinate organisations and in many Circles Regions and Divisions have also been created as users for online handling of grievances. Assam Circle is using this system and in North East Circle Arunachal Pradesh Agartala Dharmanagar Manipur Mizoram Nagaland and Meghalaya Divisions have been created as subordinate organisations of the North East Circle to monitor and redress the grievance online.

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okf"kZd fjiksVZ 201314 116 lsoksÙke dk dkkZUou 18-4 Hkkjrh Mkd dks mlds kqnjk vkmVysV gsrq lsoksÙkemR—"V lsok çnk e‚My dkkZfUor djus ds fy vkbZl 15700:2005 çek.ku fnk xk gSA ubZ fnYyh thihvks dks vkbZl 15700:2005 ds rgr 11 vçSy 2008 çek.ku fnk xk Fkk tks rhu o"kksaZ ds fy oS/k FkkA lsoksÙke ykblsal dk tqykbZ 2014 rd ds fy vkxkeh vU rhu o"kksaZ gsrq uohuhdj.k fdk xk FkkA 18-5 mijksä ekudksa ds rgr xq.koÙkk çek.ku çkIr djus ds fy 78 Mkdkjksa dk pu fdk xk gSA 10 lfdZyksa ds rgr vc rd 40 Mkdkj lsoksÙke ykblsal çkIr dj pqds gSaA 12 lfdZyksa ds ks"k 38 Mkdkjksa esa çek.ku dk dkZ py jgk gSA 18-6 uhfrxr ekeyksa ds :i esa vc vkbZlvks 9001:2008 ds dkkZUou dk vuqlj.k djus dk fu.kZ fyk xk gSA foHkkx us vkbZlvks 9001:2008 ds rgr çek.k i çkIr djus ds fy dkZkstuk dk xBu fdk gS rFkk fnYyh lfdZy esa blds fy 4 Mkdkjksa dk pu fdk xk gSA tu fkdkrsa 18-7 o"kZ 20132014 ds nkSjku dqy 971019 tu fkdkr ekeyksa ij dkjZokbZ dh xbZ ftlesa ls 894236 ekeyksa dk fuiVku fdk xk tks fuiVk x dqy fkdkrksa dk 92-09 çfrkr doj djrk gSA lwpuk dk vf/kdkj vf/kfue 2005 dk dkkZUou 18-8 foHkkx ds çksx ds fy jk"Vªh lwpuk dsUæ ¼uvkbZlh½ kjk fodflr dsUæh lgkd tu lwpuk vf/kdkjh ¼lhihvkbZvks½ ekMîwy 4707 Mkdkjksa esa fØkkhy gSaA ekStwnk Mkdkjksa ds vfrfjä çkstsDV sjks ds rgr pqus x u Mkdkjksa dks dsUæh lgkd tu lwpuk vf/kdkfjksa ¼lhihvkbZvks½ ds rkSj ij dkZ djus ds fy çkf/k—r fdk tk jgk gSA 18-9 Mkd foHkkx Hkkjr ljdkj dk slk igyk foHkkx gS ftlus lwpuk dk vf/kdkj vf/kfue 2005 ds dkkZUou gsrq 1112 dsUæh tu lwpuk vf/kdkfjksa ¼lhihvkbZvks½ rFkk 153 çFke vihyh çkf/kdkfjksa ¼Q½ dks doj djrs gq lewps nsk esa u dsoy eaky Lrj ij ofYd Mkdkjksa ds Lrj ij Hkh v‚uykbu vkjVhvkbZ lqfo/kk dh kq:vkr dh gSA Jh tsŒ ikaMk eq iksLVjekLVj tujy ifpe caxky lfdZy fnukad 23-07-2013 dks MhMhth Hkkjrh ekud Cqjks ls ifpe caxky lfdZy ds ikap Mkdkjksa Áèkku Mkdkj vyhiqj Áèkku Mkdkj ikdZ LVªhV ÁËkku Mkdkj cqnZoku Áèkku Mkdkj nqxkZiqj rFkk Áèkku Mkdkj flfyxqM+h ds fy lsoksÙke Áek.ki ÁkIr djrs gqA

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ANNUAL REPORT 2013-14 117 CENTRAL PuBLIC GRIEVANCE REDRESSAL AND MONITORING MECHANISM IMPLEMENTATION OF SEVOTTAM 18.4 Department of Posts has got the IS 15700: 2005 certification for implementing `Sevottam- a service delivery excellence model` for its retail outlet. New Delhi GPO was awarded on 11 th April 2008 certification under IS 15700: 2005 which was valid for three years. The Sevottam licence was renewed for another three years upto July 2014. 18.5 78 post offices have been selected for obtaining Quality Certification under the above standards. So far 40 post offices under 10 Circles have obtained a Sevottam License. The cerfication work is in progress in the remaining 38 post offices in 12 Circles. 18.6 As a matter of policy it has now been decided to pursue implementation of ISO 9001: 2008. The Department has formulated an action plan for attaining certification under ISO 9001: 2008 and 04 post offices in Delhi Circle are selected for the same. PuBLIC GRIEVANCES 18.7 During the year 2013-2014 a total of 971019 cases of public grievances were handled of which 894236 cases were settled which covers 92.09 of the total grievances handled. IMPLEMENTATION OF RIGHT TO INFORMATION ACT 2005 18.8 Central Assistant Public Information Officers CAPIO module developed by National Informatic Centre NIC for use of the Department has been made functional in 4707 post offices. Offices selected under Project Arrow are being authorized to act as CAPIOs in addition to the existing ones. 18.9 The Department of Posts has been the first Department in the Government of India to introduce on line RTI facility not only at the Ministry level but also upto the post office level all across the country covering 1112 Central Public Information Officers CPIOs and 153 First Appellate Authorities FAAs to implement the Right to Information Act 2005. Shri J. Panda CPMG West Bengal Circle receiving Sevottam Certificate from DDG Bureau of Indian standard on 23.07.2013 for five Post Offices: Alipore HO Park Street HO Burdwan HO Durgapur HO and Siliguri HO of West Bengal Circle.

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okf"kZd fjiksVZ 201314 118 19-1 Mkd foHkkx esa lfpo ¼Mkd½ dh v/krk esa ubZ fnYyh eqky esa d iw.kZ fodflr lrdZrk LFkkiuk gSA lfpo ¼Mkd½ dh lgkrk ds fy foHkkx ds mi egkfunskd ¼lrdZrk½ gSa tks foHkkx ds eq lrdZrk vf/kdkjh ¼lhohvks½ gSaA eq lrdZrk vf/kdkjh laca/kh lHkh ekeyksa esa lfpo ds foks"k lgkd ds :i esa dkZ djrs gSa vkSj Mkd foHkkx rFkk eq lrdZrk vkksx ¼lhohlh½ ds chp dM+h dk dke djrs gSaA dsUæh lrdZrk vf/kdkjh dh lgkrk ds fy eqky esa d funskd ¼lrdZrk½ rhu lgkd egkfunskd rFkk d MsLd vf/kdkjh gSA blds vykok gkfu rFkk /kkskk/kM+h ds ekeyksa dh tkap djus jktLo dh pksjh dk irk yxkus rFkk vU vijk/kksa dh tkap djus gsrq d tkap foax rFkk d dsUæh tkap Lda/k Hkh gSA 19-2 lfdZy ksh vkSj fMohtuy lrj ij lrdZrk laca/kh dkZ buds çeqk vFkkZr eq iksLVekLVj tujy ksh iksLVekLVj tujy vkSj fMohtuy v/k kjk vius lexz dkksaZ vkSj mŸkjnkfRoksa ds d Hkkx ds :i esa fd tkrs gSaA 19-3 eq lrdZrk vf/kdkjh fuokjd lrdZrk ds d Hkkx ds :i esa laosnukhy dkkZyksa dk fufer vkSj vpkud fujhk.k djds slh dkZfof/kksa dh lehkk dj mUgsa nks"k jfgr cukus dk çkl djrs gSa ftlls Hkz"Vkpkj oa dnkpkj dh vkkadk Uwure gksA os foHkkx vkSj blds QhYM dkkZyksa esa Hkz"Vkpkj dh jksdFkke vkSj budk irk yxkus ds fy mik djrs gSaA 19-4 Hkz"Vkpkj ço.k ksksa dh igpku rFkk muds lek/kku ds fy dkZ kstuk dk fu:i.k fdk xk gS ftls çpkyu rFkk çkklfud dkkZyksa esa fØkfUor fdk tk jgk gSA v/k 19 lrdZrk çkklu

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ANNUAL REPORT 2013-14 119 19.1 The Department of Posts has in place a full-fledged vigilance set up at its headquarters at New Delhi headed by the Secretary Posts assisted by the Senior Deputy Director General Vigilance who is the Chief Vigilance Officer CVO of the Department. The CVO acts as the Special Assistant to the Secretary in all matters pertaining to vigilance and provides a link between the Department of Posts and the Central Vigilance Commission CVC. The CVO is assisted by a Director Vigilance three Assistant Directors General and one Desk Officer at the Headquarters. Besides there is also an Investigation Wing and a Central Checking Squad for investigation into loss and fraud cases checking leakage of revenue and other malpractices. 19.2 At the Circle Regional and Divisional levels vigilance related functions are discharged by the head of these units viz. Chief Postmaster General Regional Postmaster General and Divisional Heads as part of their overall duties and responsibilities. 19.3 As a part of preventive vigilance the CVO arranges regular and surprise inspections of sensitive spots reviews and streamlines procedures which appear to afford scope for corruption or misconduct initiate measures for prevention detection of corruption and malpractices in the Department and its field offices. 19.4 An Action Plan for identification of corruption prone areas and their mitigation has been drawn up which is being implemented in operative and administrative offices. Chapter 19 vigilAnCe AdMinistrAtiOn

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okf"kZd fjiksVZ 201314 120 20-1 Mkd foHkkx us Hkkjr ljdkj ds uhfrxr ekxZnkhZ flkUrksa ds vuqlkj iwoksZÙkj ks ds fodkl ds fy dbZ foks"k igysa dh gSA 20-2 vle lfdZy dk eqky xqokgkVh esa gS tks vle jkT dks doj djrk gS iwoksZÙkj lfdZy dk eqky fkykax esa gS tks v:.kkpy çnsk ef.kiqj eskky fetksje ukxkySaM oa fiqjk jkT dks doj djrk gS flfDde dk eqky xaxVksd esa gS tks ifpe caxky lfdZy dk d Hkkx gS dks iwoksZÙkj ks esa kkfey fdk xk gSA 20-3 vle lfdZy esa 4012 Mkdkjksa dk usVodZ gS rFkk çRsd Mkdkj vkSlru 19-55 oxZ fdyksehVj ds ks vkSj 8026 Ofäksa dh tulak dks lsok çnku djrk gSA iwoksZÙkj lfdZy esa 2914 Mkdkjksa dk usVodZ gS çRsd Mkdkj vkSlru 60-62 oxZ fdyksehVj ds ks vkSj 4903 Ofäksa dh tulak dks lsok çnku djrk gSA rFkkfi flfDde esa 209 Mkdkjksa dk usVodZ gS vkSj çRsd Mkdkj vkSlru 33-95 oxZ fdyksehVj ds ks rFkk 2976 Ofäksa dh tulak dks lsok çnku djrk gSA kstukxr dkZdyki 20-4 vle vkSj iwoksZÙkj lfdZy esa fofHkUu kstukxr dkZdyki çkjaHk fd x Fks vkSj 11oha kstuk ds nkSjku lewps nsk esa bu kstukxr dkZdykiksa ij fd x dqy O ds –f"Vxr bl ks esa fdk xk O fuEukuqlkj gS: 20-5 ubZ çkS|ksfxdh esa deZpkfjksa dks lke cukus vkSj xzkgdksa ds vuqdwy lsokvksa dh OoLFkk djus ds mís ls bl ks ds deZpkfjksa dks fofHkUu ksksa esa çfkk.k çnku fdk xkA fooj.k uhps fnk xk gS: rkfydk 14 iwoksZÙkj ks esa kstukxr O ¼:- fefyu esa½ okf"kZd kstuk dqy kstuk O iwoksZÙkj esa O dqy O dk 2008-09 3188.30 189.10 5.93 2009-10 3924.40 353.60 9.01 2010-11 4499.00 1252.20 27.83 2011-12 2955.45 452.55 15.31 2012-13 1852.10 180.01 9.71 rkfydk 15 iwoksZÙkj ks esa çfkk.k Ø-la- jkT çpkyd/iZoskd laoxZ dks çfkk.k ÝaVykbu LVkQ ds çfkk.k çfkkd ds fy çfkk.k dkZØe Mkfdk/Mkd vksojflj / lewg eVhldks çfkk.k thMhl ds fy çfkk.k 1 vle 96 25 29 165 954 2 v:.kkpy çnsk 44 19 11 14 84 3 ef.kiqj 31 15 10 50 290 4 eskky 28 15 8 13 290 5 fetksje 19 20 7 36 111 6 ukxkySaM 23 12 4 14 382 7 fiqjk 20 18 5 44 246 8 flfDde 23 29 - 37 285 dqy 284 153 74 373 2642 v/k 20 iwoksZÙkj ks esa fodklkRed dkZdyki

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ANNUAL REPORT 2013-14 121 20.1 Department of Posts has taken up many special initiatives for the development of the North Eastern Region in accordance with the policy guidelines of the Government of India. 20.2 Assam Circle with headquarter at Guwahati which constitutes the State of Assam the North East Circle with headquarter at Shillong which constituted the States of Arunachal Pradesh Manipur Meghalaya Mizoram Nagaland and Tripura and Sikkim with headquarter at Gangtok which is part of West Bengal Circle are included in the North Eastern Region. 20.3 Assam Circle has a network of 4012 post offices and on an average a post office serves an area of 19.55 sq. kms and a population of 8026 persons. North East Circle has a network of 2914 post offices and on an average a post office serves an area of 60.62 sq. kms and a population of 4903 persons. However Sikkim has a network of 209 post offices and on an average a post office serves an area of 33.95 sq. kms and a population of 2976 persons. PLAN ACTIVITIES 20.4 Various Plan activities were initiated in Assam and North East Circles and the expenditure incurred towards these Plan activities in the Region vis-à-vis the total expenditure throughout the country during Eleventh Plan is indicated below: 20.5 To enable staff to harness new technology and to provide customer centric services training in various disciplines was imparted to officials in the Region. The details are given below: Chapter 20 develOPMent ACtivities in nOrtH eAstern regiOn TABLE 14 PLAN ExPENDITuRE IN NORTH EASTERN REGION ` in million Annual Plan Total Plan Expenditure Expenditure in North-East over total expenditure 2008-09 3188.30 189.10 5.93 2009-10 3924.40 353.60 9.01 2010-11 4499.00 1252.20 27.83 2011-12 2955.45 452.55 15.31 2012-13 1852.10 180.01 9.71 TABLE 15 TRAINING IN NORTH EASTERN REGION Sl. No. States Training for Operative/ Supervisory cadre Training of Frontline staff Train the Trainer Programme Training for Post Man /Mail Overseers / Group MTS Training for GDS 1 Assam 96 25 29 165 954 2 Arunacha Pradesh 44 19 11 14 84 3 Manipur 31 15 10 50 290 4 Meghalaya 28 15 8 13 290 5 Mizoram 19 20 7 36 111 6 Nagaland 23 12 4 14 382 7 Tripura 20 18 5 44 246 8 Sikkim 23 29 - 37 285 Total 284 153 74 373 2642

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okf"kZd fjiksVZ 201314 122 20-6 vle oa iwoksZÙkj ks ds 39 vf/kdkfjksa/LVkQ dks xqokgkVh esa çksnHkou vk/kkfjr yskkdj.k esa çfkk.k Hkh fnk xkA 20-7 201213 ds nkSjku kstuk ds varxZr kq: fd x eq fodklkRed dkZdykiksa dk jkTokj CkSjk fuEukuqlkj gS: vle 20-8 lehkk/khu o"kZ ds nkSjku iquLFkkZiuk/iqufuZkstu ds tfj 01 ÝSapkbth vkÅVysV4 kkkk Mkdkj rFkk 01 mi Mkdkj kksys xA 1110 kkkk Mkdkjksa dks cqfuknh volajpukRed midj.kksa dh vkiwfrZ dh xbZA Mkdkjksa ds :i oa ifjosk esa lq/kkj ykus ds fy çkstsDV sjks ds rgr 18 Mkdkjksa dks doj fdk xkA v:.kkpy çnsk 20-9 lehkk/khu o"kZ ds nkSjku iquLFkkZiuk/iqufuZkstu ds tfj 01 ÝSapkbth vkÅVysV rFkk 01 kkkk Mkdkj kksyk xkA Mkdkjksa ds :i oa ifjosk esa lq/kkj ykus ds fy çkstsDV sjks ds rgr 12 Mkdkjksa dks doj fdk xkA ef.kiqj 20-10 o"kZ ds nkSjku iquLFkkZiuk/iqufuZkstu ds tfj 01 kkkk Mkdkj kksyk xk gSA 250 kkkk Mkdkjksa dks cqfuknh volajpukRed midj.k dh vkiwfrZ dh xbZA Mkdkjksa ds :i oa ifjosk esa lq/kkj ykus ds fy çkstsDV sjks ds rgr 8 Mkdkjksa dks doj fdk xkA eskky 20-11 o"kZ ds nkSjku iquLFkkZiuk/iqufuZkstu ds tfj 02 ÝSapkbth vkÅVysV rFkk 01 mi Mkdkj kksys xA 217 kkkk Mkdkjksa dks cqfuknh volajpukRed midj.kksa dh vkiwfrZ dh xbZA Mkdkjksa ds :i oa ifjosk esa lq/kkj ykus ds fy 15 Mkdkjksa dks doj fdk xk FkkA fetksje 20-12 o"kZ ds nkSjku iquLFkkZiuk/iqufuZkstu ds tfj 2 kkkk Mkdkj kksys xA 187 kkkk Mkdkj dks cqfuknh volajpukRed midj.kksa dh vkiwfrZ dh xbZA Mkdkj ds :i oa ifjosk esa lq/kkj ykus gsrq çkstsDV sjks ds rgr 6 Mkdkj doj fd xA yoaxrsykbZ esa d Mkdkj Hkou dk fuekZ.k dkZ iw.kZ fdk xkA ukxkySaM 20-13 o"kZ ds nkSjku iquLFkkZiuk/iqufuZkstu ds tfj 01 kkkk Mkdkj rFkk 01 mi Mkdkj kksyk xk gSA Mkdkjksa ds :i oa ifjosk esa lq/kkj ykus ds fy çkstsDV sjks ds rgr 8 Mkdkj doj fd xA fiqjk 20-14 o"kZ ds nkSjku iquLFkkZiuk/iqufuZkstu ds tfj 02 ÝSapkbth vkÅVysV 01 kkkk Mkdkj rFkk 01 mi Mkdkj kksys x gSaA 346 kkkk Mkdkjksa dks cqfuknh volajpukRed midj.kksa dh vkiwfrZ dh xbZA Mkdkj dh :i oa ifjosk esa lq/kkj ykus ds y çkstsDV sjks ds rgr 16 Mkdkj doj fd xA flfDde 20-15 25 kkkk Mkdkjksa dks cqfuknh volajpukRed midj.kksa dh vkiwfrZ dh xbZ FkhA

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ANNUAL REPORT 2013-14 123 20.6 Training in Accrual based Accounting was also conducted in Guwahati for 39 officers/staff of Assam and North Eastern Region. 20.7 The details of the major developmental activities initiated during 2012-2013 under Plan State-wise are given below: ASSAM 20.8 01 Franchisee outlet 4 BO’s and 01 SO have been opened by relocation/redeployment during the year. 1110 BO’s have been supplied with basic infrastructural equipments. 18 post offices were covered under ‘Project Arrow’ to improve the ‘Look Feel’ of the post offices. ARuNACHAL PRADESH 20.9 01 Franchisee outlet and 01 BO have been opened by relocation/redeployment during the year. 12 post offices were covered under ‘Project Arrow’ to improve the ‘Look Feel’ of the post offices. MANIPuR 20.10 01 BO has been opened by relocation/redeployment during the year. 250 BO’s have been supplied with basic infrastructural equipment. 8 post offices were covered under ‘Project Arrow’ to improve the ‘Look Feel’ of the post offices. MEGHALAyA 20.11 02 Franchisee outlets and 01 SO have been opened by redeployment during the year. 217 BO’s have been supplied with basic infrastructural equipments. 15 post offices were covered under ‘Project Arrow’ to improve the ‘Look Feel’ of the post offices. MIzORAM 20.12 02 BO’s have been opened by relocation/redeployment during the year. 187 BO’s have been supplied with basic infrastructural equipments. 6 post offices were covered under ‘Project Arrow’ to improve the ‘Look Feel’ of the post offices. One post office building was constructed and completed at Lawngtlai. NAGALAND 20.13 01 BO and 01 SO have been opened by relocation/redeployment during the year. 8 post offices were covered under ‘Project Arrow’ to improve the ‘Look Feel’ of the post offices. TRIPuRA 20.14 02 Franchisee outlets 01 BO and 01 SO have been opened by relocation/redeployment during the year. 346 BO’s have been supplied with basic infrastructural equipments. 16 post offices were covered under ‘Project Arrow’ to improve the ‘Look Feel’ of the post offices. SIkkIM 20.15 25 BO’s were supplied with basic infrastructural equipments.

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okf"kZd fjiksVZ 201314 124 vuqca/k1 fuad vkSj egkyskk ijhkd dh yskkijhkk fVIi.kh lapkj oa lwpuk çkS|ksfxdh eaky Mkd foHkkx o"kZ 20132014 ds fy yskk ijhkk fjiksVZ fuad oa egkyskk ijhkd ds dkkZy esa çfØk/khu gSA okf"kZd fjiksVZ 201314

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ANNUAL REPORT 2013-14 125 Annexure 1 AUDIT OBSERVATIONS OF C AG Ministry of Communications and Information Technology Department of Posts Audit Report for the year 2013-2014 is under process in the office of the C AG.

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okf"kZd fjiksVZ 201314 126 vuqca/k2 yskk ijhkk fjiksVZ ds yafcr iSjk Mkd foHkkx esa yafcr yskk ijhkk fjiksVZ dk CkSjk rFkk 31-03-2014 dh fLFkfr ds vuqlkj mlds fuiVku dh fLFkfr 31-02-2014 dh fLFkfr ds vuqlkj fuad oa egkyskk ijhkd ds dqy iSjk 2 gSaA 31-03-2014 dh fLFkfr ds vuqlkj fuad oa egkyskk ijhkd ds yafcr iSjk dk CkSjk Ø- la- fjiksVZ dh lak oa o"kZ mu iSjk/ih fjiksVksaZ dh lak ftuij yskk ijhkk kjk iqujhkk fd tkus ds ckn dh xbZ dkjZokbZ laca/kh fVIi.kh ihlh dks çLrqr dh xbZ iSjk/ih fjiksVZ dk CkSjk ftlij dh xbZ dkjZokbZ laca/kh fVIi.kh yafcr gSA yskk ijhkk kjk eaky dks d ckj Hkh ugha Hksth xbZ dh xbZ dkjZokbZ laca/kh fVIif.kksa dh lak Hksth xbZ dh xbZ dkjZokbZ laca/kh fVIif.kksa dh lak ysfdu fVIif.kksa ds lkFk okil dj nh xbZ rFkk yskkijhkk ftudh eaky kjk iqu çLrqr fd tkus dh çrhkk esa gSA fVIif.kksa dh lak ftudh varriqujhkk dj yh xbZ gS ysfdu eaky kjk çLrqr ugha dh xbZ gSaA 1- 2008 dk lh A 6 kwU 1 kwU 2- 2008 dk ih A 1 kwU kwU kwU 3- 2009 dk lh 14 8 kwU 1 kwU 4- 201011 dk lh 9 2 kwU kwU kwU 5- 201112 dk lh 16 7 kwU kwU kwU 6- 201213 dk lh 13 5 kwU kwU kwU dqy 29 2 Ø-la- iSjk la- oa o"kZ iSjk lak fo"k 1- 2008 dk lh 1 3-2 dsjy lfdZy ds rgr iath—r lekpkj iksa ds fy ykxw fu/kkZfjr krksaZ dks lqfufpr fd fcuk çdkku dh fjkrh çkqYd dh vuqefr nsdj 2-74 djksM+ :i ds Mkd çHkkjksa dh de olwyhA 2- 2009 dk lh 14 2-2 21-32 djksM+ :i ds Ckt dk de Hkqxrku 98-09 ykk ds dehku dk vuf/k—r Hkqxrku Mkdkj cpr i esa vuqiqä fuosk dh vuqefr nsus ls 27-58 ykk :i dh vkdj esa de dVkSrhA

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ANNUAL REPORT 2013-14 127 Annexure 2 AUDIT REPORT PARAS PENDING Details of Audit Report pending with the Department of Posts and their disposal status as on 31.03.2014 Total C AG Audit paras pending as on 31.02.2014 is 2. Sl. No. Number and Year of the Report No. of paras/PA reports on which ATNs have been submitted to PAC after vetting by Audit Details of the paras/PA Reports on which ATNs are pending Number of ATNs not sent by the Ministry to the Audit even for the first time No. of ATNs sent but returned with observations and audit is awaiting their resubmissios by the Ministry Number of ATNs which have been finally vetted by audit but have not been submitted by the Ministry 1. CA I of 2008 6 Nil 1 Nil 2. PA I of 2008 1 Nil Nil Nil 3. CA I4 of 2009 8 Nil 1 Nil 4. CA 9 of 2010-11 2 Nil Nil Nil 5. CA 16 of 2011-12 7 Nil Nil Nil 6. CA 13 of 2012-13 5 Nil Nil Nil Total 29 2 Details of C AG Paras pending as on 31.03.2014 Sl.No. Para No. Year Para No. Subject 1. CA I of 2008 3.2 Short realization of postage charges of ` 2.74 crores by allowing concessional tariff to a publication without ensuring the prescribed conditions as applicable to Regd newspapers under Kerala Circle 2. CA 14 of 2009 2.2 Irregular payment of interest of ` 21.32 crores unauthorized payment of commission of Rs.98.09 lakhs short deduction of income tax of ` 27.58 lakhs by allowing ineligible investments in Post Office saving certificates.

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okf"kZd fjiksVZ 201314 128 vuqca/k3 ifj.kke lajpuk nLrkost 201213 Hkkx 1 n`f"V y mís oa dkZ n`f"V Hkkjrh Mkd ds mRikn oa lsoka xzkgd dh igyh ilan gksxhA y Û nsk ds çRsd ukxfjd ds thou ls laidZ djrs gq foo ds lcls cM+s Mkd usVodZ ds i esa bldh fLFkfr dks cuk jkukA Û khkzrk oa fooluhrk ds lkFk MkdiklZy /ku varj.k cSafdx chek rFkk kqnjk lsoka çnku djukA Û oSYw Q‚j euh vk/kkj ij xzkgd dks lsoka çnku djukA Û g lqfufpr djuk fd deZpkfjksa dks bldk xoZ gks fd os bldh eq kfDr gSa vkSj os ekuoh laosnuk ds lkFk vius xzkgdksa dh lsok djrs gSaA Û Hkkjr ljdkj ds d eap ds i esa lkekftd lqjkk lsokvksa ds forj.k dks tkjh jkuk rFkk vkfkjh Nksj rd laidZ LFkkfir djus esa enn djukA mís 1- usVodZ dk vk/kqfudhdj.k rFkk lesdu djukA 2- xzkgdksa dks loksZRre lsok çnku djukA 3- Mkd lsokvksa dh lqyHkrk esa lq/kkjA 4- foRrh lsokvksa dk fodkl djukA 5- ekStwnk Oolk vkSj u Oolk esa o`f djukA 6- Okolkfd dkZcy dk fodkl djukA 7- jk"Vªh Mkd uhfrA

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ANNUAL REPORT 2013-14 129 Annexure 3 Results Framework Document 2012-13 Section 1: Vision Mission Objectives and Functions Vision India Posts products and services will be the customers first choice. Mission ● To sustain its position as the largest postal network in the world touching the lives of every citizen in the country. ● To provide mail parcel money transfer banking insurance and retail services with speed and reliability. ● To provide services to the customers on value-for-money basis. ● To ensure that the employees are proud to be its main strength and serve its customers with a human touch. ● To continue to deliver social security services and to enable last mile connectivity as a Government of India platform. Objectives 1. Modernise and consolidate the network 2. Provide best in class customer services 3. Improving the reach of postal services 4. Develop Financial Service 5. Grow in exisitng Business and new Business 6. Develop Professional Workforce 7. National Postal Policy

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okf"kZd fjiksVZ 201314 130 vuqca/k3 ifj.kke lajpuk nLrkost 201213 dkZ 1- Mkd foHkkx ls lcafa/kr iwath ctV ds ukes MsfcV fd tkus ykd Hkfwe dh kjhn lfgr dkZ fu"iknuA 2- Mkdkj cpr cSad ¼lapkyu½ rFkk Mkdkj çek.k i ¼çkklu½ Mkdkj thou chek fuf/k ¼lapkyu½ xzkeh.k Mkdkj thou chek fuf/k ¼lapkyu½ rFkk vfrfjDr foHkkxh tsaVl lkefwgd chek fuf/k ¼lapkyu½ Mkd lkexzh lfgr lkoZtfud Mkd fVdVksaLekjd Mkd fVdVksa dk eqæ.k çhfee Mkd mRikn rFkk vU tsalh laca/kh dkZ lfgr Mkd çs"k.kA 3- Mkd lapkj ds lkFk tqM+s ekeys esa varjkZ"Vªh lgksx ftlesa Mkd lapkj ls lcafa/kr lHkh varjkZ"Vªh fudkksa tSls lkoZHkkSSfed Mkd lak fkk iSflfQd iksLVy wfuu ¼ihw½ jk"VªeaMy Mkd lak ls lcafa/kr ekeys kkfey gSaA varjkZ"Vªh Mkd foRrh lsokvksa ls lcafa/kr ekeysA 4- Mkdkjksa kjk lHkh lsokvksa dh kqvkr fodkl oa vuqjk.k ls lcafa/kr lHkh ekeys ftuesa dscy jsfMks vkSj mixzg lapkj pSuy ij vk/kkfjr ekeys Hkh kkfey gSa ckrsZ fd sls ekeys çlkj.k uSjks dkfLVax dscy vkSj jsfMks usVofdZax lsokvksa ls lcafa/kr ekeys u gksa vkSj Hkkjrh rkj vf/kfue 1885 vkSj blds varxZr cuk x fueksa ls Hkh kkflr ugha gksrs gksa vkSj fdlh vU foHkkx dks vuU i ls u lkSais x gksaA 5 foHkkx dks vkcafaVr dkZdykiksa ds ks esa OogkZrk losZk.k vuqla/kku oa fodkl dks c+kok nsukA 6 Hkkjrh Mkdkj vf/kfue 1898 rFkk blds varxZr cuk x fueksa rFkk Mkd dkdZykiksa dks çHkfkor djus okys vU fuekas vFkok vf/kfueksa dks ykxw djus ls lcafa/kr çkklfud ekeys tks fdlh vU foHkkx dks fofk"V i ls vkcafaVr ugha fd x gksaA

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ANNUAL REPORT 2013-14 131 Annexure 3 Results Framework Document 2012-13 Functions 1. Execution of works including purchase of land debit able to the Capital Budget pertaining to the Department of Posts 2. Posts including Post Office Savings Banks Administration Post Office Certificate Administration Post Office Life Insurance Fund Administration Rural Post Office Life Insurance Fund Administration and Extra Departmental Agents Group Insurance Fund Administration printing of public postage stamps/commemorative stamps including postal stationery premium postal products and any agency functions. 3 International cooperation in matters connected with postal communications including matters relating to all international bodies dealing with postal communications such as Universal Postal Union Asian Pacific Postal Union APPU and Common Wealth Postal Union. Matters relating to International Postal Financial Services. 4 Matters relating to introduction development and maintenance of allservices by the Post Office including those based on cable Radio and Satellite communication channels: - Provided that these matters do not amount to broadcasting narrow casting cable and radio networking services and are also not governed by the Indian Telegraph Act 1885 and the Rules made there under and not exclusively allotted to any other Department. 5 Promotion of feasibility survey research and development in the field of activities allotted to the Department. 6 Matters relating to administration of the Indian Post Office Act 1898 and rules made there under as well as other laws or enactments having a bearing on postal activities not specifically allotted to any other Department.

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okf"kZd fjiksVZ 201314 132 132 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 mís Hkkj dkjZokbZ lQyrk dk lwpd bdkbZ Hkkj yekin.M ewY mRÏ"V cgqr vPNk vPNk larks"ktud vlarks"k tud 100 90 80 70 60 ø1À usVodZ dk vk/kqfudhdj.k rFkk lesdu djuk 28-00 ¿1-1À m|e Okih vkbZVh lekosku lqfo/kka ¿1-1-1À 340 Mkd dkkZyksa dks gkMZosj dh vkiwfrZ oa çpkyu dkkZyksa dh lak 2-00 340 325 300 275 250 ¿1-1-2À xzkeh.k vkbZlhVh lek/kku 6 lfdZyksa ds 3000 kkkk Mkdkjksa esa ikyV dk jksyvkmV dkkZyksa dh lak 2-00 3000 2700 2400 2100 1800 ¿1-1-3À Mkd Q aM pvkj rFkk dsUæh vkbZVh vuqçksx ¼baVjçkbtst bZesy bZlch bRkfn½ osaMjksa dks dke ij yxk tkuk rFkk dkkZUou kstuk dks vafre :i nsukA rkjhk 2-00 31/01/2013 15/02/ 2013 28/02/2013 15/03/2013 31/03/2013 Hkkx 2 eq mísksa lQyrk ds lwpdksa rFkk yksa ds chp lkisk çkFkfedrka

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ANNUAL REPORT 2013-14 133 133 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Objectves Weight Acton Success Indicator Unit Wt Target/Criteria Value Excellent Very Good Good Fair Poor 100 90 80 70 60 1 Modernise and consolidate the network 28.00 1.1 Enterprise- wide IT inducton facilites 1.1.1 Supply operatonalisaton of hardware to 340 mail ofces No. of ofces 2.00 340 325 300 275 250 1.1.2 Rural ICT Solutons – Rollout of Pilot in 3000 Branch POs in six Circles No. of ofces 2.00 3000 2700 2400 2100 1800 1.1.3 Mail FA HR and central IT applicatons En t e r pr ise email ESB etc. – On- boarding of vendor and fnalizaton of implementation plan Date 2.00 31/01/2013 15/02/2013 28/02/2013 15/03/2013 31/03/2013 Section 2: Inter-se Priorities among key Objectives Success indicators and Targets

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okf"kZd fjiksVZ 201314 134 134 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 mís Hkkj dkjZokbZ lQyrk dk lwpd bdkbZ Hkkj yekin.M ewY mRÏ"V cgqr vPNk vPNk larks"ktud vlarks"k tud 100 90 80 70 60 ¿1-1-4À Mkd cSafdax rFkk Mkd thou chek gsrq vkbZVh lek/kkuI- yhdsku ¼vuqçksx½ dk fodkl rFkk Loh—fr ijhk.k rkjhk 2.00 15/02/2013 28/02/2013 11/03/2013 21/03/2013 31/03/2013 ¿1-1-5À N lfdZyksa esa 7000 LFkkuksa ij ikyV dks jksyvkmV fdk tkukA dkkZyksa dh lak 2.00 7000 6500 6000 5500 5000 ¿1-1-6À çpkyukRed MkVk dsUæ dh LFkkiuk çkFkfed MkVk dsUæ ¼vkmVlkslZM½ foØs- rk kjk LFkkfir fdk tkxkA rkjhk 2.00 31/12/2012 15/01/2013 31/01/2013 28/02/2013 31/03/2013 ¿1-2À Mkd çfØkvksa dk vk/kqfudhdj.k ø1-2-1À lHkh Mkd dkkZyksa esa frh Js.kh Mkd çpkyu gsrq vuqdwyre çfØk dk dkkZUou dkkZyksa dh lak 3.00 300 270 240 210 180 ø1-2-2À çFke Js.kh Mkd dkkZyksa esa midj.kksa dh vkiwfrZ dkkZyksa dh lak 3.00 20 18 16 14 12

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ANNUAL REPORT 2013-14 135 135 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Objec- tves Weight Acton Success Indicator Unit Wt Target/Criteria Value Excellent Very Good Good Fair Poor 100 90 80 70 60 1.1.4 IT solutons for Postal Banking and Postal Life Insurance – Development of Applicaton and Acceptance testng. Date 2.00 15/02/2013 28/02/2013 11/03/2013 21/03/2013 31/03/2013 1.1.5 WAN Rollout in 7000 locatons in six circles No of ofces 2.00 7000 6500 6000 5500 5000 1.1.6 Setng up of operatonal Data Centre- Primary data centre outsourced to be setup by Vendor Date 2.00 31/12/2012 15/01/2013 31/10/2013 28/02/2013 31/03/2013 1.2 Modernisaton of Mail Processes 1.2.1 Implementaton of optmized processes for 2 nd class mail operatons in all mail ofces No of ofces 3.00 3.00 270 240 210 180 1.2.2 Supply of equipments to 1 st class Mail ofces No of ofces 3.00 20 18 16 14 12

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okf"kZd fjiksVZ 201314 136 136 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 mís Hkkj dkjZokbZ lQyrk dk lwpd bdkbZ Hkkj yekin.M ewY mRÏ"V cgqr vPNk vPNk larks"ktud vlarks"k tud 100 90 80 70 60 ¿1-2-3À fnYyh vkSj dksydkrk esa eihlh pkyw djuk rkjhk 3.00 30/09/2012 31/10/2012 30/11/2012 31/12/2012 31/03/2013 ¿1-2-4À vf/kd ekk esa Mkd okys kgjksa tSls eqEcbZ psUubZ iq.ks caxyq: gSnjkckn uksMk xqM+xkao ykuÅ paMhx+ vgenkckn esa fiu dksM uDkksa dk fMftVkbtsku 10 kgjksa esa kgjksa dh lak 3.00 10 9 8 7 6 ¿1-2-5À 20 jkTksa dh jkt/kkfuksa esa irk laca/kh vkadM+ksa dk dhdj.k os kgj tgk¡ g dkZ lEiUu gks xkA kgjksa dh lak 3.01 20 18 16 14 12 ¿1-3À Mkd forj.k dk vk/kqfudhdj.k ¿1-3-1À Mkd forj.k gsrq Mkfdksa dks lkbfdy miyC/k djkus ds çLrko dk vuqeksnu rFkk çfØk dh kq:vkr vkjQih tkjh djukA rkjhk 1.00 31/12/2012 31/01/2013 28/02/2013 15/03/2013 31/03/2013

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ANNUAL REPORT 2013-14 137 137 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Objec- tves Weight Acton Success Indicator Unit Wt Target/Criteria Value Excellent Very Good Good Fair Poor 100 90 80 70 60 1.2.3 Commissioning of AMPCs at Delhi and Kolkata Date 3.00 30/09/2012 31/10/2012 30/11/2012 31/12/2012 31/03/2013 1.2.4 Digitzaton of PIN code maps of high mail volume generatng cites Mumbai Chennai Pune Bangalore Hyderabad Noida Gurgaon Lucknow Chandigarh Ahmedabad.-10 cites No. of cites 3.00 10 9 8 7 6 1.2.5 Collecton of address data in 20 State Capitals- Completon in number of cites No. of cites 3.01 20 18 16 14 12 1.3 Modernisaton of Mail delivery 1.3.1 Approval of the proposal for providing bicycles to Postmen for delivery of mail initaton of process.- Issuance of RFPs Date 1.00 31/12/2012 31/01/2013 28/02/13 15/03/2013 31/03/2013

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okf"kZd fjiksVZ 201314 138 138 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 mís Hkkj dkjZokbZ lQyrk dk lwpd bdkbZ Hkkj yekin.M ewY mRÏ"V cgqr vPNk vPNk larks"ktud vlarks"k tud 100 90 80 70 60 ¿2À xzkgdksa dks loksZÙke lsok çnku djuk 23-50 ¿2-1À lsok xq.koÙkk esa o`f 15000 daIwVjh—r Mkdkjksa esa dojst ¿2-1-1À çkstsDV sjks dkkZyksa esa çkfIr ds fnu forfjr iath—r Mkd dk çfrkr çfrkr 2.00 94 93 92 90 85 ¿2-1-2À çkstsDV sjks dkkZyksa esa çkfIr ds fnu forfjr euhvkMZjksa dk çfrkr çfrkr 2.00 95 94 93 91 85 ¿2-1-3À çkstsDV sjks dkkZyksa esa fMftVkbTM kkrksa dk çfrkr çfrkr 1.00 99 98 97 96 95 ¿2-1-4À usV ls çkIr LihM iksLV oLrqvksa dk çfrkr çfrkr 2.00 95 93 91 90 85 ¿2-1-5À vkbZVh oa pvkj lfgr vk/kkjHkwr dkZdykiksa ds fy çkstsDV sjks ds rgr vfrfjä daIwVjh—r Mkdkjksa dks doj djuk lak 4.50 3000 2700 2400 2100 1800 ¿2-1-6À yqd aM Qhy ds fy çkstsDV sjks ds rgr 400 Mkdkjksa dks doj djuk lak 3.00 400 360 320 280 240 ¿2-1-7À çkstsDV sjks ds rgr 1000 Mkdkjksa dh cká yskkijhkk lak 3.00 1000 900 800 700 600

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ANNUAL REPORT 2013-14 139 139 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Objec- tves Weight Acton Success Indicator Unit Wt Target/Criteria Value Excellent Very Good Good Fair Poor 100 90 80 70 60 2 Provide best in class customer service 23.50 2.1 Enhance quality of services- Coverage in 15000 computerised post ofces 2.1.1 Percentage of registered mails delivered on the day of receipt in Project Arrow Ofces 2.00 94 93 92 90 85 2.1.2 of money orders delivered on the day of receipt in Project Arrow 2.00 95 94 93 91 85 2.1.3 of accounts digitzed in Project Arrow Ofces 1.00 99 98 97 96 95 2.1.4 Percentage of Speed Post artcles captured on the net 2.00 95 93 91 90 85 2.1.5 Coverage of additonal computerized post ofces under Project Arrow for core actvites including IT HR Nos 4.50 3000 2700 2400 2100 1800 2.1.6 Coverage of 400 post ofces under Project Arrow for Look Feel No 3.00 400 360 320 280 240 2.1.7 External audit of 1000 post ofces under Project Arrow No 3.00 1000 900 800 700 600 mís Hkkj dkjZokbZ lQyrk dk lwpd bdkbZ Hkkj yekin.M ewY mRÏ"V cgqr vPNk vPNk larks"ktud vlarks"k tud 100 90 80 70 60 ¿2À xzkgdksa dks loksZÙke lsok çnku djuk 23-50 ¿2-1À lsok xq.koÙkk esa o`f 15000 daIwVjh—r Mkdkjksa esa dojst ¿2-1-1À çkstsDV sjks dkkZyksa esa çkfIr ds fnu forfjr iath—r Mkd dk çfrkr çfrkr 2.00 94 93 92 90 85 ¿2-1-2À çkstsDV sjks dkkZyksa esa çkfIr ds fnu forfjr euhvkMZjksa dk çfrkr çfrkr 2.00 95 94 93 91 85 ¿2-1-3À çkstsDV sjks dkkZyksa esa fMftVkbTM kkrksa dk çfrkr çfrkr 1.00 99 98 97 96 95 ¿2-1-4À usV ls çkIr LihM iksLV oLrqvksa dk çfrkr çfrkr 2.00 95 93 91 90 85 ¿2-1-5À vkbZVh oa pvkj lfgr vk/kkjHkwr dkZdykiksa ds fy çkstsDV sjks ds rgr vfrfjä daIwVjh—r Mkdkjksa dks doj djuk lak 4.50 3000 2700 2400 2100 1800 ¿2-1-6À yqd aM Qhy ds fy çkstsDV sjks ds rgr 400 Mkdkjksa dks doj djuk lak 3.00 400 360 320 280 240 ¿2-1-7À çkstsDV sjks ds rgr 1000 Mkdkjksa dh cká yskkijhkk lak 3.00 1000 900 800 700 600

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okf"kZd fjiksVZ 201314 140 140 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 mís Hkkj dkjZokbZ lQyrk dk lwpd bdkbZ Hkkj yekin.M ewY mRÏ"V cgqr vPNk vPNk larks"k- tud vlarks"k tud 100 90 80 70 60 ¿2-1-8À Dlpsat dkkZyksa esa usV ls çkIr varjkZ"Vªh iklZy oLrqa çfrkr 2.00 100 98 95 93 90 ¿2-1-9À varjkZ"Vªh iklZy oa iath—r iksa gsrq wihw xq.koÙkk vuqçksx ifr viukuk Dlpsat dkkZyksa dh lak 2.00 4 3 2 1 0 ø2-1-10À çkstsDV sjks Mkdkjksa esa bysDVª‚fud :i ls çsf"kr euhvkMZjksa dk çfrkr 2.00 96 95 94 93 90 ø3À Mkd lsokvksa dh igqap dks lq/kkjuk 5.00 ø3-1À xzkeh.k kkkk Mkdkjksa esa Mkd lsokvksa dh igqap dks vklku cukuk rFkk volajpukRed lqfo/kkvksa dks lq/kkjuk ø3-1-1À kgjh oa v/kZkgjh LFkkuksa esa Ýsapkbth vkmVysV kksyuk dkkZyksa dh lak 3.00 250 225 200 175 150 ø3-1-2À vfrfjä foHkkxh kkkk Mkdkjksa esa volajpukRed midj.kksa gsrq çko/kku djuk dkkZyksa dh lak 2.00 10000 9000 8000 7000 6000 ø4À foÙkh lsokvksa dk fodkl 11.00 ø4-1À vkjihyvkbZ dojst esa o`f ø4-1-1À tsaVksa dh fuqfä ds ek/e ls Mkd thou chek ds dojst dk foLrkj lak 2.00 3000 2800 2600 2400 2200

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ANNUAL REPORT 2013-14 141 141 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Objectves Weight Acton Success Indicator Unit Wt Target/Criteria Value Excellent Very Good Good Fair Poor 100 90 80 70 60 2.1.8 Internatonal Parcel Artcles captured on the net in the o/o Exchange 2.00 100 98 95 93 90 2.1.9 Adopton of UPU Quality Applicatons Systems for Internatonal parcels and registered leters No.of O/o ex- change 2.00 4 3 2 1 0 2.1.10 of money orders transmited electronically in Project Arrow Ofces 2.00 96 95 94 93 90 3 Improving the reach of postal services 5.00 3.1 Easy access to Postal services and improvement of infrastructure facilites to rural BOs 3.1.1 Opening Franchisee Outlets in urban semi-urban areas No of ofces 3.00 250 225 200 175 150 3.1.2 Provision for Infrastructural equipments for EDBOs No of ofces 2.00 10000 9000 8000 7000 6000 4 Develop Financial Services 11.00 4.1 Increase in RPLI coverage 4.1.1 Expansion of coverage of PLI through engagement of agents No 2.00 3000 2800 2600 2400 2200

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okf"kZd fjiksVZ 201314 142 142 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 mís Hkkj dkjZokbZ lQyrk dk lwpd bdkbZ Hkkj yekin.M ewY mRÏ"V cgqr vPNk vPNk larks"ktud vlarks"k tud 100 90 80 70 60 ø4-1-2À xzkeh.k vkcknh ds chek dojst esa o`f lak fefyu esa 1.50 1.5 1.4 1.3 1.2 1.1 ø4-1-3À Oixr i‚fyflksa dks nksckjk pkyw djuk lak fefyu esa 0.50 0.50 0.45 0.40 0.35 0.30 ø4-1-4À lHkh lfdZyksa dks doj djrs gq dkZkkykvksa dk vkkstu lak 1.00 50 45 43 42 40 ¿4-2À Hkkjrh Mkd cSad ds fy foLr`r ifjkstuk fjiksVZ ¼Mhihvkj½ dk elkSnk rSkj djuk ø4-2-1À Mhihvkj dk vuqeksnu rkjhk 2.00 31/12/2012 31/01/2013 28/02/2013 15/03/2013 31/03/2013 ø4-3À ofnZ/kr vk/kkj ij yskkdj.k dk dkkZUou ø4-3-1À yskk kh"kksaZ ifjlaifÙkksa nsrkvksa vkSj vk oa O dks fpfàr djuk oa mudk ladyu rkjhk 2.00 31/12/2012 31/01/2013 28/02/2013 15/03/2013 31/03/2013 ø4-3-2À yskk pkVZ dk iqufuZ/kkj.k rkjhk 2.00 31/12/2012 31/01/2013 28/02/2013 31/03/2013 -- ø5À ekStwnk Oolkksa esa o`f vkSj u Oolk 11-00 ¿5-1À xzkgdksa dh t:jrksa dh igpku djukA ø5-1-1À okf"kZd cktkj vak losZk.k vkSj xzkgdksa dh Mkd vkodrkvksa dk foys"k.k rkjhk 2.00 31/12/2012 15/01/2013 31/01/2013 28/02/2013 15/03/2013 ø5-2À Oolk esa o`f ø5-2-1À LihM iksLV esa jktLo o`f çfrkr 2.00 20 15 10 8 5

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ANNUAL REPORT 2013-14 143 143 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Objec- tves Weight Acton Success Indicator Unit Wt Target/Criteria Value Excellent Very Good Good Fair Poor 100 90 80 70 60 4.1.2 Increase in coverage of insurance of rural populaton No.in million 1.50 1.5 1.4 1.3 1.2 1.1 4.1.3 Revival of lapsed policies No.in million 0.50 0.50 0.45 0.40 0.35 0.30 4.1.4 Conductng workshops covering all circles Nos 1.00 50 45 43 42 40 4.2 Prepare draf DPR for Post Bank of India 4.2.1 Approval of DPR Date 2.00 31/12/2012 31/01/2013 28/02/2013 15/03/2013 31/03/2013 4.3 Implementaton of Accrual Based Accountng 4.3.1 Identfcaton and compilaton of Heads of Accounts assets liabilites and income expenditure Date 2.00 31/12/2012 31/01/2013 28/02/2013 15/03/2013 31/03/2013 4.3.2 Restructure of Chart of Account Date 2.00 31/12/2012 31/01/2013 28/02/2013 31/03/2013 - 5 Growth in Existng business and new business 11.00 5.1 Identfying customer needs 5.1.1 Annual Market share survey and analysis of customer needs for Posts Date 2.00 31/12/2012 15/01/2013 31/01/2013 28/02/2013 15/03/2013 5.2 Growth of business 5.2.1 Revenue growth of Speed Post 2.00 20 15 10 8 5

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okf"kZd fjiksVZ 201314 144 144 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 mís Hkkj dkjZokbZ lQyrk dk lwpd bdkbZ Hkkj yekin.M ewY mRÏ"V cgqr vPNk vPNk larks"ktud vlarks"k tud 100 90 80 70 60 ø5-2-2À varjkZ"Vªh Mkd iklZy ds ifjkr esa o`f çfrkr çfrkr 2.00 10 8 6 5 0 ø5-3À fo|eku oa u mRiknksa vkSj lsokvksa ds Oolk esa o`f ø5-3-1À jktLo o`f dk çfrkr 2.00 10 8 7 5 0 ø5-4À ykxr ifr dk fMtkbu ø5-4-1À dksj ifr ds lkFk dhdj.k rkjhk 3.00 28/02/2013 15/03/2013 28/03/2013 30/03/2013 31/03/2013 ø6À Oolk dkZcy dk fodkl djuk 5-00 ø6-1À çfkk.k lqfo/kkvksa dk foLrkj ø6-1-1À çfkk.k kerk esa o`f uksMksa dh lak 1.00 450 405 360 315 225 ø6-2À kerk fuekZ.k ø6-2-1À fodkl dkZØe deZpkfjksa dh lak 1.00 100 90 80 70 50 ø6-2-2À feM dSfjj çfkk.k dkZØe deZpkfjksa dh lak 1.00 30000 27000 24000 21000 15000 ø6-2-3À xzkeh.k Mkd lsodksa dks çfkk.k deZpkfjksa dh lak 1.00 25000 22500 20000 17500 12500 ø6-3À Okid çfkk.k kstuk rSkj djuk ø6-3-1À kstuk dks vafre :i nsuk rkjhk 1.00 31/08/2012 30/09/2012 31/10/2012 30/11/2012 31/12/2012 ø7À jk"Vªh Mkd uhfr 2-00 ø7-1À jk"Vªh Mkd uhfr dks vafre :i nsuk ø7-1-1À jk"Vªh Mkd uhfr dk vuqeksnu rkjhk 2.00 30/11/2012 15/12/2012 31/12/2012 15/01/2013 31/01/2013

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ANNUAL REPORT 2013-14 145 145 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Objectves Weight Acton Success Indicator Unit Wt Target/Criteria Value Excellent Very Good Good Fair Poor 100 90 80 70 60 5.2.2 Increase in trafc for internatonal postal parcels 2.00 10 8 6 5 0 5.3 Growth of Business in existng and new products Services 5.3.1 of Revenue Growth 2.00 10 8 7 5 0 5.4 Design of costng system 5.4.1 Integraton with core system Date 3.00 28/02/2013 15/03/2013 28/03/2013 30/03/2013 31/03/2013 6 Develop Professional workforce 5.00 6.1 Expansion of training facilites 6.1.1 Increase in training capacity Number of Nodes 1.00 450 405 360 315 225 6.2 Capacity Building 6.2.1 Development Programmes Number of Staf 1.00 100 90 80 70 50 6.2.2 Mid Career Training Programmes Number of Staf 1.00 30000 27000 24000 21000 15000 6.2.3 Training of Gramin Dak Sewaks GDS Number of Staf 1.00 25000 22500 20000 17500 12500 6.3 Preparaton of comprehensive training plan 6.3.1 Finalisaton of plan Date 1.00 31/08/2012 30/09/2012 31/10/2012 30/11/2012 31/12/2012 7 Natonal Postal Policy 2.00 7.1 Finalisaton of Natonal Postal Policy 7.1.1 Approval of Natonal Postal Policy Date 2.00 30/11/2012 15/12/2012 31/12/2012 15/01/2013 31/01/2013

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okf"kZd fjiksVZ 201314 146 146 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 mís Hkkj dkjZokbZ lQyrk dk lwpd bdkbZ Hkkj yekin.M ewY mRÏ"V cgqr vPNk vPNk larks"ktud vlarks"k tud 100 90 80 70 60 Û vkjQMh ç.kkyh dk çHkkoh dkZdj.k 3.00 vuqeksnu gsrq elkSnk le ij çLrqr djuk le ij çLrqfr rkjhk 2.0 05/03/2012 06/03/2012 07/03/2012 08/03/2012 09/03/2012 fu"d"kZ le ij çLrqr djuk le ij çLrqfr rkjhk 1.0 01/05/2012 03/05/2012 04/05/2012 05/05/2012 06/05/2012 Û çkkldh lq/kkj 6.00 Hkz"Vkpkj ds laHkkO tksfke dks de djus gsrq mikked dkZuhfr dk dkkZUou dkkZUou dk çfrkr 2.0 100 95 90 85 80 vuqeksfnr dkZ kstuk ds vuq:i vkbZlvks 9001 dk dkkZUou doj fd x çpkyuksa dk ks çfrkr 2.0 100 95 90 85 80 foHkkxh uokpkj dkZ kstuk ¼vkbZih½ dks le ij rSkj djuk le ij çLrqfr rkjhk 2.0 01/05/2013 02/05/2013 03/05/2013 06/05/2013 07/05/2013 Û eaky foHkkx dh vkarfjd dqkyrk çfrfØk kerklsok forj.k esa lq/kkj ykuk 4.00 lsoksÙke dk dkkZUou ukxfjd kks"k.kk i ds dkkZUou dh Lora yskk ijhkk çfrkr 2.0 100 90 80 70 60 yksd fkdkr fuokj.k ç.kkyh ds dkkZUou dh Lora yskk ijhkk çfrkr 2.0 100 90 80 70 60

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ANNUAL REPORT 2013-14 147 147 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Objectves Weight Acton Success Indicator Unit Wt Target/Criteria Value Excellent Very Good Good Fair Poor 100 90 80 70 60 Efcient Functoning of the RFD System 3.00 Timely submission of Draf for Approval On-tme submission Date 2.00 05/03/2012 06/03/2012 07/03/2012 08/03/2012 09/03/2012 Timely submission of Results On-tme submission Date 1.00 01/05/2012 03/05/2012 04/05/2012 05/05/2012 06/05/2012 Administratve Reforms 6.00 Implement mitgatng strategies for reducing potental risk of corrupton of implementaton 2.00 100 95 90 85 80 Implement ISO 9001 as per the approved acton plan Area of operatons covered 2.00 100 95 90 85 80 Timely preparaton of departmental Innovaton Acton Plan IAP On-tme submission Date 2.00 01/05/2013 02/05/2013 03/05/2013 06/05/2013 07/05/2013 Improving Internal Efciency/ Responsiveness /Service delivery of Ministry/ Department 4.00 Implementaton of Servotam Independent Audit of Implementaton of Citzen’s Charter 2.00 100 90 80 70 60 Independent Audit of imple- mentaton of public griev- ance redressal system 2.00 100 90 80 70 60

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okf"kZd fjiksVZ 201314 148 148 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 mís Hkkj dkjZokbZ lQyrk dk lwpd bdkbZ Hkkj yekin.M ewY mRÏ"V cgqr vPNk vPNk larks"k- tud vlarks"k tud 100 90 80 70 60 Û foÙkh yskkdj.k dh tokcnsgh laca/kh OoLFkk dk vuqikyu lqfufpr djukA 1.50 lh aM th ds v‚fMV iSjk ij dh xbZ dkjZokbZ laca/kh fVIi.kh le ij çLrqr djuk o"kZ ds nkSjku lhth kjk laln esa fjiksVZ çLrqr djus dh rkjhk ls fu/kkZfjr vof/k ds vanj ¼4 ekg½ çLrqr dh xbZ dkjZokbZ dk çfrkr çfrkr 0 100 90 80 70 60 ihlh fjiksVksaZ ij ihlh lfpoky dks dh xbZ dkjZokbZ fjiksVZ le ij çLrqr djukA o"kZ ds nkSjku ihlh kjk laln esa fjiksVZ çLrqr djus dh rkjhk ls fu/kkZfjr vof/k ¼6 ekg½ ds vanj çLrqr dh xbZ dkjZokbZ fjiksVksaZ dk çfrkr çfrkr 0.5 100 90 80 70 60 31-03-2012 ds igys laln esa çLrqr lh aM th fjiksVksaZ ds vkfMV iSjk ij yafcr dh xbZ dkjZokbZ uksV dk khkz fuiVku o"kZ ds nkSjku fuiVk x dh xbZ dkjZokbZ uksV tks ks"k jg x Fks dk çfrkr çfrkr 0.5 100 90 80 70 60 31-03-2012 ds igys laln esa çLrqr ihlh fjiksVksaZ ij yafcr Vhvkj dk khkz fuiVkuA o"kZ ds nkSjku fuiVk x Vhvkj tks ks"k jg x Fks dk çfrkrA 0.5 100 90 80 70 60 Û vfuokZ mís

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ANNUAL REPORT 2013-14 149 149 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Objectves Weight Acton Success Indicator Unit Wt Target/Criteria Value Excellent Very Good Good Fair Poor 100 90 80 70 60 Ensuring compliance to the Financial Accountability Framework 1.50 Timely submission of ATNS on Audit Paras of CAG Percentage of ATNS submited within due date 4 months from date of presentaton of Report to Parliament by CAG during the year 0 100 90 80 70 60 Timely submission of ATRs to the PAC Sect. on PAC Reports Percentage of ATRs submited within due date 6 months from the date of presentaton of Report to Parliament by PAC during the year. 0.50 100 90 80 70 60 Early disposal of pending ATNs on Audit Paras of CAG Reports presented to Parliament before 31.3.2012 Percentage of outstanding ATNs disposed of during the year 0.50 100 90 80 70 60 Early disposal of pending ATRs on PAC Reports presented to Parliament before 31.3.2012 Percentage of outstanding ATRs disposed of during the year 0.50 100 90 80 70 60 Mandatory objectves

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okf"kZd fjiksVZ 201314 150 150 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 mís dkjZokbZ lQyrk dk lwpd bdkbZ okLrfod ewY foÙkh o"kZ 10/11 okLrfod ewY foÙkh o"kZ 11/12 yfkr ewY foÙkh o"kZ 12/13 çksfir ewY foÙkh o"kZ 13/14 çksfir ewY foÙkh o"kZ 14/15 1 usVodZ dk vk/kqfudhdj.k rFkk lesdu djuk 1.1 m|e Okih vkbZVh lekosku lqfo/kka 1.1.1 340 Mkd dkkZyksa dks gkMZosj dh vkiwfrZ oa çpkyu dkkZyksa dh lak 0 0 340 _ _ 1.1.2 xzkeh.k vkbZlhVh lek/kku 6 lfdZyksa ds 3000 kkkk Mkdkjksa esa ikyV dk jksyvkmV dkkZyksa dh lak 0 0 100 _ _ 1.1.3 Mkd Q aM pvkj rFkk dsUæh vkbZVh vuqçksx ¼baVjçkbtst bZesy bZlch bRkfn½ osaMjksa dks dke ij yxk tkuk rFkk dkkZUou kstuk dks vafre :i nsukA rkjhk 0 0 31/01/2013 _ _ 1.1.4 Mkd cSafdax rFkk Mkd thou chek gsrq vkbZVh lek/kkuIyhdsku ¼vuqçksx½ dk fodkl rFkk Loh—fr ijhk.k rkjhk 0 0 15/02/2013 _ _ Hkkx 3 lQyrk ds lwpdksa ds ku

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ANNUAL REPORT 2013-14 151 151 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Objectves Acton Success Indicator Unit Actual Value for FY 10/11 Actual Value for FY 11/12 Target Value for FY 12/13 Projected Value for FY 13/14 Projected Value for FY 14/15 1 Modernise and consolidate the network 1.1 Enterprise- wide IT inducton facilites 1.1.1 Supply and operatonalisaton of hardware to 340 mail ofces No. of ofces 0 0 340 - - 1.1.2 Rural ICT solutons- Rollout of Pilot in 3000 Branch post ofces in six circles No. of ofces 0 0 100 - - 1.1.3 Mail FA HR and central IT applicatons Enterprise email ESB etc.- On boarding of vendor and fnalisaton of implementaton plan Date 0 0 31/01/2013 - - 1.1.4 IT solutons for Postal Banking and Postal Life Insurance - Development of Applicaton and Acceptance testng. Date 0 0 15/02/2013 - - Section 3: Trend Values of the Success Indicators

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okf"kZd fjiksVZ 201314 152 152 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 mís dkjZokbZ lQyrk dk lwpd bdkbZ okLrfod ewY foÙkh o"kZ 10/11 okLrfod ewY foÙkh o"kZ 11/12 yfkr ewY foÙkh o"kZ 12/13 çksfir ewY foÙkh o"kZ 13/14 çksfir ewY foÙkh o"kZ 14/15 1-1-5 N lfdZyksa esa 7000 LFkkuksa ij ikyV dks jksyvkmV fdk tkukA dkkZyksa dh lak 0 0 100 1-1-6 çpkyukRed MkVk dsUæ dh LFkkiuk – çkFkfed MkVk dsUæ ¼vkmVlkslZM½ foØsrk kjk LFkkfir fdk tkxkA rkjhk 0 0 31/12/2012 1-2 Mkd çfØkvksa dk vk/kqfudhdj.k 1-2-1 lHkh Mkd dkkZyksa esa frh Js.kh Mkd çpkyu gsrq vuqdwyre çfØk dk dkkZUou dkkZyksa dh lak 300 1-2-2 çFke Js.kh Mkd dkkZyksa esa midj.kksa dh vkiwfrZ dkkZyksa dh lak 20 1-2-3 fnYyh vkSj dksydkrk esa eihlh pkyw djuk rkjhk 30/09/2012 1-2-4 vf/kd ekk esa Mkd okys kgjksa tSls eqEcbZ psUubZ iq.ks caxyq: gSnjkckn uksMk xqM+xkao ykuÅ paMhx+ vgenkckn esa fiu dksM uDkksa dk fMftVkbtsku 10 kgjksa esa kgjksa dh lak 10 10

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ANNUAL REPORT 2013-14 153 153 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Objectves Acton Success Indicator Unit Actual Value for FY 10/11 Actual Value for FY 11/12 Target Value for FY 12/13 Projected Value for FY 13/14 Project ed Value for FY 14/15 1.1.5 WAN Rollout in 7000 locatons in six circles No. of ofces 0 0 100 - - 1.1.6 Setng up of operatonal Data centre -Primary data centre outsourced to be setup by vendor Date 0 0 31/12/2012 - - 1.2 Modernisaton of Mail Processes 1.2.1 Implementaton of optmised processes for 2nd class mail operatons in all mail ofces No. of ofces - - 300 - - 1.2.2 Supply of equipments to 1st class Mail ofces No. of ofces - - 20 - - 1.2.3 Commissioning of AMPCs at Delhi and Kolkata Date - - 30/09/2012 - - 1.2.4 Digitzaton of PIN code maps of high mail volume generatng cites Mumbai Chennai Pune Bangalore Hyderabad Noida Gurgaon Lucknow Chandigarh Ahmedabad.-10 cites No. of cites 10 - 10 - -

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okf"kZd fjiksVZ 201314 154 154 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 mís dkjZokbZ lQyrk dk lwpd bdkbZ okLrfod ewY foÙkh o"kZ 10/11 okLrfod ewY foÙkh o"kZ 11/12 yfkr ewY foÙkh o"kZ 12/13 çksfir ewY foÙkh o"kZ 13/14 çksfir ewY foÙkh o"kZ 14/15 1-2-5 20 jkTksa dh jkt/kkfuksa esa irk laca/kh vkadM+ksa dk dhdj.k kgjksa esa iw.kZr kgjksa dh lak 20 1-3 Mkd forj.k dk vk/kqfudhdj.k 1-3-1 Mkd dh lqiqnZxh ds fy Mkfdksa dks lkbfdy miyC/k djk tkus gsrq çLrko dk vuqeksnu rFkk çfØk dh kq:vkr vkjQih tkjh fdk tkuk rkjhk 31/12/2012 2 xzkgdksa dks loksZÙke lsok çnku djuk 2-1 lsok xq.koÙkk esa o`f 15000 daIwVjh—r Mkdkjksa esa dojst 2-1-1 çkstsDV sjks dkkZy esa çkfIr ds fnu forfjr iath—r Mkd dk çfrkr 93 2-1-2 çkstsDV sjks dkkZyksa esa çkfIr ds fnu forfjr euhvkMZj dk çfrkr 94 2-1-3 çkstsDV sjks dkkZyksa esa fMftVkbTM kkrksa dk çfrkr 98 2-1-4 usV ls çkIr LihM iksLV oLrqvksa dk çfrkr 93

slide 157:

ANNUAL REPORT 2013-14 155 155 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Objectves Acton Success Indicator Unit Actual Value for FY 10/11 Actual Value for FY 11/12 Target Value for FY 12/13 Projected Value for FY 13/14 Projected Value for FY 14/15 1.2.5 Collecton of address data in 20 State Capitals- Completon in number of cites No. of Cites - - 20 - - 1.3 Modernisaton of Mail delivery 1.3.1 Approval of the proposal for providing bicycles to Postmen for delivery of mail initaton of process.- Issuance of RFPs Date - - 31/12/2012 - - 2 Provide best in class customer service 2.1 Enhance quality of services- Coverage in 15000 computerised post ofces 2.1.1 Percentage of registered mails delivered on the day of receipt in Project Arrow Ofces - - 93 - - 2.1.2 Percentage of money orders delivered on the day of receipt in Project Arrow - - 94 - - 2.1.3 Percentage of accounts digitzed in Project Arrow Ofces - - 98 - - 2.1.4 Percentage of Speed Post artcles captured on the net - - 93 - -

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okf"kZd fjiksVZ 201314 156 156 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 mís dkjZokbZ lQyrk dk lwpd bdkbZ okLrfod ewY foÙkh o"kZ 10/11 okLrfod ewY foÙkh o"kZ 11/12 yfkr ewY foÙkh o"kZ 12/13 çksfir ewY foÙkh o"kZ 13/14 çksfir ewY foÙkh o"kZ 14/15 2-1-5 vkbZVh oa pvkj lfgr vk/kkjHkwr dkZdykiksa ds fy çkstsDV sjks ds rgr vfrfjä daIwVjh—r Mkdkjksa dks doj djuk lak 2700 2-1-6 yqd aM Qhy ds fy çkstsDV sjks ds rgr 400 Mkdkjksa dks doj djuk lak 360 2-1-7 çkstsDV sjks ds rgr 1000 Mkdkjksa dh cká yskkijhkk lak 900 2-1-8 Dlpsat dkkZyksa esa usV ls çkIr varjkZ"Vªh iklZy oLrqa 98 2-1-9 varjkZ"Vªh iklZy oa iath—r iksa gsrq wihw xq.koÙkk vuqçksx ifr viukuk Dlpsat dkkZyksa dh lak 3 2-1-10 çkstsDV sjks Mkdkjksa esa bysDVª‚fud :i ls çsf"kr euhvkMZjksa dk 95

slide 159:

ANNUAL REPORT 2013-14 157 157 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Objectves Acton Success Indicator Unit Actual Value for FY 10/11 Actual Value for FY 11/12 Target Value for FY 12/13 Projected Value for FY 13/14 Projected Value for FY 14/15 2.1.5 Coverage of additonal computerised Post ofces under Project Arrow for core actvites including IT HR Nos. - - 2700 - - 2.1.6 Coverage of 400 post ofces under Project Arrow for Look Feel No - - 360 - - 2.1.7 External audit of 1000 post ofces under Project Arrow No - - 900 - - 2.1.8 Internatonal Parcel artcles captured on the net in the o/o exchange - - 98 - - 2.1.9 Adopton of UPU Quality Applicatons Systems for Internatonal parcels and registered leters No. of exchange - - 3 - - 2.1.10 of money orders transmited electronically in Project Arrow Ofces - - 95 - -

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okf"kZd fjiksVZ 201314 158 158 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 mís dkjZokbZ lQyrk dk lwpd bdkbZ okLrfod ewY foÙkh o"kZ 10/11 okLrfod ewY foÙkh o"kZ 11/12 yfkr ewY foÙkh o"kZ 12/13 çksfir ewY foÙkh o"kZ 13/14 çksfir ewY foÙkh o"kZ 14/15 3 Mkd lsokvksa dh igqap dks lq/kkjuk 3-1 xzkeh.k kkkk Mkdkjksa esa Mkd lsokvksa dh igqap dks vklku cukuk rFkk volajpukRed lqfo/kkvksa dks lq/kkjuk 3-1-1 kgjh oa v/ kZkgjh LFkkuksa esa Ýsapkbth vkmVysV kksyuk dkkZyksa dh lak 225 3-1-2 vfrfjä foHkkxh kkkk Mkdkjksa esa volajpukRed midj.kksa gsrq çko/kku djuk dkkZyksa dh lak 9000 4 foÙkh lsokvksa dk fodkl 4-1 vkjihyvkbZ dojst esa o`f 4-1-1 tsaVksa dh fuqfä ds ek/e ls Mkd thou chek ds dojst dk foLrkj lak 2800 4-1-2 xzkeh.k vkcknh ds chek dojst esa o`f lak fefyu esa 1.4 4-1-3 Oixr i‚fyflksa dks nksckjk pkyw djuk lak fefyu esa 0.45 4-1-4 lHkh lfdZyksa dks doj djrs gq dkZkkykvksa dk vkkstu lak 45

slide 161:

ANNUAL REPORT 2013-14 159 159 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Objectves Acton Success Indicator Unit Actual Value for FY 10/11 Actual Value for FY 11/12 Target Value for FY 12/13 Projected Value for FY 13/14 Projected Value for FY 13/14 3 Improving the reach of postal services 3.1 Easy access to Postal services and improvement of infrastructure facilites to rural BOs 3.1.1 Opening Franchisee outlets in urban semi- urban areas Number of ofces - - 225 - - 3.1.2 Provision for Infrastructural equipments for EDBOs Number of ofces - - 9000 - - 4 Develop fnancial services 4.1 Increase in RPLI coverage 4.1.1 Expansion of Coverage of Postal Life Insurance through engagement of agents No - - 2800 - - 4.1.2 Increase in coverage of insurance of rural populaton No. in million - - 1.4 - - 4.1.3 Revival of lapsed policies No. in million - - 0.45 - - 4.1.4 Conductng workshops covering all circles Number - - 45 - -

slide 162:

okf"kZd fjiksVZ 201314 160 160 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 mís dkjZokbZ lQyrk dk lwpd bdkbZ okLrfod ewY foÙkh o"kZ 10/11 okLrfod ewY foÙkh o"kZ 11/12 yfkr ewY foÙkh o"kZ 12/13 çksfir ewY foÙkh o"kZ 13/14 çksfir ewY foÙkh o"kZ 14/15 4-2 Hkkjrh Mkd cSad ds fy foLr`r ifjkstuk fjiksVZ ¼Mhihvkj½ dk elkSnk rSkj djuk 4-2-1 Mhihvkj dk vuqeksnu rkjhk 31/01/2013 4-3 ofZr vk/kkj ij yskkdj.k dk dkkZUou 4-3-1 yskk kh"kksaZ ifjlaifÙkksa nsrkvksa vkSj vk oa O dks fpfàr djuk oa mudk ladyu rkjhk 31/01/2013 4-3-2 yskk pkVZ dk iqufuZ/kkj.k rkjhk 31/01/2013 5 ekStwnk Oolkksa esa o`f vkSj u Oolk 5-1 xzkgdksa dh t:jrksa dh igpku djukA 5-1-1 okf"kZd cktkj vak losZk.k vkSj xzkgdksa dh Mkd vkodrkvksa dk foys"k.k rkjhk 31/03/2012 31/12/2012 31/12/2013 31/12/2014 5-2 Oolk esa o`f 5-2-1 LihM iksLV esa jktLo o`f 20 20 20 20 20 5-2-2 varjkZ"Vªh Mkd iklZy ds ifjkr esa o`f çfrkr 10 7.5 10 10 10 5-3 fo|eku oa u mRiknksa vkSj lsokvksa ds Oolk esa o`f 5-3-1 jktLo o`f dk 10

slide 163:

ANNUAL REPORT 2013-14 161 161 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Objectve Actons Success Indicator Unit Actual Value for FY 10/11 Actual Value for FY 11/12 Target Value for FY 12/13 Projected Value for FY 13/14 Projected Value for FY 14/15 4.2 Prepare draf DPR for Post Bank of India 4.2.1 Approval of DPR Date -- -- 31/01/2013 -- -- 4.3 Implementaton of Accrual Based Accountng 4.3.1 Identfcaton and compilaton of Heads of Accounts assets liabilites and income expenditure Date -- -- 31/01/2013 -- -- 4.3.2 Restructure of Chart of Account Date -- -- 31/01/2013 -- -- 5 Grow in existng Business and new businesses 5.1 Identfying customer needs 5.1.1 Annual Market share survey and analysis of customer needs for Posts Date -- 31/03/2012 31/12/2012 31/12/2013 31/12/2014 5.2 Growth of business 5.2.1 Revenue growth of Speed Post 20 20 20 20 20 5.2.2 increase in trafc for internatonal postal parcels 10 7.5 10 10 10 5.3 Growth of Business in existng and new products Services 5.3.1 of Revenue Growth -- -- 10 -- --

slide 164:

okf"kZd fjiksVZ 201314 162 162 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 mís dkjZokbZ lQyrk dk lwpd bdkbZ okLrfod ewY foÙkh o"kZ 10/11 okLrfod ewY foÙkh o"kZ 11/12 yfkr ewY foÙkh o"kZ 12/13 çksfir ewY foÙkh o"kZ 13/14 çksfir ewY foÙkh o"kZ 14/15 5-4 ykxr ifr dk fMtkbu 5-4-1 dksj ifr ds lkFk dhdj.k rkjhk 31/03/2012 28/02/2013 6 Oolk dkZcy dk fodkl djuk 6-1 çfkk.k lqfo/kkvksa dk foLrkj 6-1-1 çfkk.k kerk esa o`f uksMl dh lak 0 525 450 600 600 6-2 kerk fuekZ.k 6-2-1 fodkl dkZØe deZpkfjksa dh lak 6000 32949 100 125 150 6-2-2 feM dSfjj çfkk.k dkZØe deZpkfjksa dh lak 500 882 30000 40000 40000 6-2-3 xzkeh.k Mkd lsodksa dks çfkk.k deZpkfjksa dh lak 25000 47773 25000 25000 25000 6-3 Okid çfkk.k kstuk rSkj djuk 6-3-1 kstuk dks vafre :i nsuk rkjhk 31/08/2012 7 jk"Vªh Mkd uhfr 7-1 jk"Vªh Mkd uhfr dks vafre :i nsuk 7-1-1 jk"Vªh Mkd uhfr dk vuqeksnu rkjhk 15/12/2012 vkjQMh ç.kkyh dk çHkkoh dkZdj.k vuqeksnu gsrq elkSnk le ij çLrqr djuk le ij çLrqfr rkjhk 05/03/2010 07/03/2011 06/03/2012 fu"d"kZ le ij çLrqr djuk le ij çLrqfr rkjhk 02/05/2011 02/05/2012 03/05/2012

slide 165:

ANNUAL REPORT 2013-14 163 163 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Objectve Actons Success Indicator Unit Actual Value for FY 10/11 Actual Value for FY 11/12 Target Value for FY 12/13 Projected Value for FY 13/14 Projected Value for FY 14/15 5.4 Design of costng system 5.4.1 Integraton with core system Date -- 31/03/2012 28/02/2013 -- -- 6 Develop professional workforce 6.1 Expansion of training facilites 6.1.1 Increase in training capacity Number of nodes 0 525 450 600 600 6.2 Capacity Building 6.2.1 Development Programmes No of staf 6000 32949 100 125 150 6.2.2 Mid Career Training Programmes No of staf 500 882 30000 40000 40000 6.2.3 Training of Gramin Dak Sewaks GDS No of staf 25000 47773 25000 25000 25000 6 .3 Preparaton of comprehensive training plan 6.3.1 Finalisaton of plan Date - - 31/08/2012 - - 7 Natonal Postal Policy 7.1 Finalisaton of Natonal Postal Policy 7.1.1 Approval of Natonal Postal Policy Date -- -- 15/12/2012 -- -- • Efcient Functoning of the RFD System Timely submission of Draf for Approval On-tme submission Date 05/03/2010 07/03/2011 06/03/2012 -- -- Timely submission of Results On - tme submission Date 02/05/2011 02/05/2012 03/05/2012 -- -- mís dkjZokbZ lQyrk dk lwpd bdkbZ okLrfod ewY foÙkh o"kZ 10/11 okLrfod ewY foÙkh o"kZ 11/12 yfkr ewY foÙkh o"kZ 12/13 çksfir ewY foÙkh o"kZ 13/14 çksfir ewY foÙkh o"kZ 14/15 5-4 ykxr ifr dk fMtkbu 5-4-1 dksj ifr ds lkFk dhdj.k rkjhk 31/03/2012 28/02/2013 6 Oolk dkZcy dk fodkl djuk 6-1 çfkk.k lqfo/kkvksa dk foLrkj 6-1-1 çfkk.k kerk esa o`f uksMl dh lak 0 525 450 600 600 6-2 kerk fuekZ.k 6-2-1 fodkl dkZØe deZpkfjksa dh lak 6000 32949 100 125 150 6-2-2 feM dSfjj çfkk.k dkZØe deZpkfjksa dh lak 500 882 30000 40000 40000 6-2-3 xzkeh.k Mkd lsodksa dks çfkk.k deZpkfjksa dh lak 25000 47773 25000 25000 25000 6-3 Okid çfkk.k kstuk rSkj djuk 6-3-1 kstuk dks vafre :i nsuk rkjhk 31/08/2012 7 jk"Vªh Mkd uhfr 7-1 jk"Vªh Mkd uhfr dks vafre :i nsuk 7-1-1 jk"Vªh Mkd uhfr dk vuqeksnu rkjhk 15/12/2012

slide 166:

okf"kZd fjiksVZ 201314 164 164 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 mís dkjZokbZ lQyrk dk lwpd bdkbZ okLrfod ewY foÙkh o"kZ 10/11 okLrfod ewY foÙkh o"kZ 11/12 yfkr ewY foÙkh o"kZ 12/13 çksfir ewY foÙkh o"kZ 13/14 çksfir ewY foÙkh o"kZ 14/15 çkkldh lq/kkj Hkz"Vkpkj ds laHkkO tksfke dks de djus gsrq mikked dkZuhfr dk dkkZUou dkkZUou dk 95 vuqeksfnr dkZ kstuk ds vuq:i vkbZlvks 9001 dk dkkZUou doj fd x çpkyuksa dk ks 95 foHkkxh uokpkj dkZ kstuk ¼vkbZih½ dks le ij rSkj djuk le ij çLrqfr rkjhk 06/03/2013 eaky / foHkkx dh vkarfjd dqkyrk / çfrfØk kerk/ lsok forj.k esa lq/kkj ykuk lsoksÙke dk dkkZUou ukxfjd kks"k.kk i ds dkkZUou dh Lora yskk ijhkk 95 yksd fkdkr fuokj.k ç.kkyh ds dkkZUou dh Lora yskk ijhkk 95 foÙkh yskkdj.k dh tokcnsgh laca/kh OoLFkk dk vuqikyu lqfufpr djukA ihlh fjiksVksaZ ij ihlh lfpoky dks dh xbZ dkjZokbZ fjiksVZ le ij çLrqr djukA o"kZ ds nkSjku ihlh kjk laln esa fjiksVZ çLrqr djus dh rkjhk ls fu/kkZfjr vof/k ¼6 ekg½ ds vanj çLrqr dh xbZ dkjZokbZ fjiksVks± dk çfrkr 90 100 100

slide 167:

ANNUAL REPORT 2013-14 165 165 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Objectve Actons Success Indicator Unit Actual Value for FY 10/11 Actual Value for FY 11/12 Target Val- ue for FY 12/13 Projected Value for FY 13/14 Projected Value for FY 14/15 Administratve Reforms Im ple m e n t mitgatng strategies for reducing potental risk of corrupton of implementaton -- -- 95 -- -- Implement ISO 9001 as per the approved acton plan Area of operatons covered -- -- 95 -- -- Timely preparaton of departmental Innovaton Acton Plan IAP On-tme submission Date -- -- 06/03/2013 -- -- • Improving Internal Efciency/ Responsiveness/Service delivery of Ministry/ Department Implementaton of Servotam Independent Audit of Implementaton of Citzen’s Charter -- – 95 -- -- Independent audit of implementaton of Public Grievance Redressal System - - 95 - - Ensuring compliance to the Financial Accountability Framework Timely submission of ATRS to the PAC Sect. on PAC Reports Percentage of ATRs submited within due date 6 months from the date of presentaton of Report to Parliament by PAC during the year. - - 90 100 100

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okf"kZd fjiksVZ 201314 166 166 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 mís dkjZokbZ lQyrk dk lwpd bdkbZ okLrfod ewY foÙkh o"kZ 10/11 okLrfod ewY foÙkh o"kZ 11/12 yfkr ewY foÙkh o"kZ 12/13 çksfir ewY foÙkh o"kZ 13/14 çksfir ewY foÙkh o"kZ 14/15 31-03-2012 ds igys laln esa çLrqr lh aM th fjiksVksaZ ds vkfMV iSjk ij yafcr dh xbZ dkjZokbZ uksV dk khkz fuiVku o"kZ ds nkSjku fuiVk x dh xbZ dkjZokbZ uksV tks ks"k jg x Fks dk çfrkr 90 50 50 31-03-2012 ds igys laln esa çLrqr ihlh fjiksVksaZ ij yafcr Vhvkj dk khkz fuiVku o"kZ ds nkSjku fuiVk x Vhvkj tks ks"k jg x Fks dk çfrkr 90 90 90 vfuokZ mís

slide 169:

ANNUAL REPORT 2013-14 167 167 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Objectve Actons Success Indicator Unit Actual Value for FY 10/11 Actual Value for FY 11/12 Target Value for FY 12/13 Projected Value for FY 13/14 Projected Value for FY 14/15 Early disposal of pending ATNs on Audit paras of CAG Reports presented to Parliament before 31.3.2012 Percentage of o u ts t a n din g ATNs disposed of during the year - - 90 50 50 Early disposal of pending ATRs on PAC Reports presented to Parliament before 31.3.2012 Percentage of o u ts t a n din g ATRs disposed of during the year - - 90 90 90 Mandatory Objectives

slide 170:

okf"kZd fjiksVZ 201314 168 168 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 lQyrk lwpd fooj.k vkSj ifjHkk"kk ekiu fof/k 340 Mkd dkkZyksa dks gkMZosj dh vkiwfrZ oa çpkyu laca/kh dkZ • Mkd dkkZyksa dks gkMZosj dh vkiwfrZ vkSj çpkyu laca/kh dkZ • Mkd dkkZyksa dks dh xbZ gkMZosj vkiwfrZ dks iwjk fdk tkuk rFkk mldk lRkiuA dkkZyksa dh lak bZQlh vuqeksnu ds vuq:i gSA xzkeh.k vkbZlhVh lek/kku 6 lfdZyksa ds 3000 kkkk Mkdkjksa esa ikyV dk jksyvkmV • blesa ikyV LFkkuksa ij xzkeh.k vkbZlhVh gkMZosj dh vkiwfrZ rFkk mUgsa yxkk tkuk vkSj xzkeh.k vkbZlhVh midj.k ij l‚¶Vosj yxkuk kkfey gSA • lfdZyksaksksafMohtu Lrjihewlacaf/kr fMohtuksa ls MkVk dk ladyuA dkkZyksa dh lak bZQlh vuqeksnu ds vuq:i nkkZbZ xbZ gSA Mkd Q aM pvkj vkSj dsUæh vkbZVh vuqçksx ¼m|e bZesy bZlch bRkfn½ foØsrk dh fuqfä vkSj dkkZUou kstuk dks vafre :i nsukA • blesa pvkj gsrq lek/kku foÙk vkSj yskk rFkk vU lek/kkuksa dk fodkl djuk kkfey gSA • lafonk dks vafre :i nsukA pvkj vkSj Q aM lek/kkuksa ds fy Mkd foHkkx kjk foØsrkvksa dh fuqfä rFkk dkkZUou kstuk dh Loh—frA Mkd laca/kh cSafdax vkSj Mkd thou chek gsrq vkbZVh lek/kku Iyhdsku ¼vuqçksx½ dk fodkl rFkk Loh—fr ijhk.k • dksj cSafdax ifr ls laca/kh vkiwfrZvisfkr ifjorZulao`f rFkk bldh laLFkkiuk vkSj fdlh dsUæh LFky ij ihyvkbZ rFkk bZlhel Iyhdsku rFkk lacaf/kr l‚¶Vosj dh OoLFkkA • Mkd foHkkx kjk Iyhdsku dk Loh—fr ijhk.kA ikyV ifjkstuk 201314 esa çkjaHk dh tkuh gSA 6 lfdZyksa ds 7000 LFkkuksa ij MCYwu ¼oSu½ jksyvkmV djuk • ikyV Mkdkjksa dh usVofdaZx kkfey gSA • lfdZyksaksksafMohtu Lrjksaihewlacaf/kr fMohtuksa ls oSu jksyvkmV dh Loh—frA dkkZyksa dh lak bZQlh vuqeksnu ds vuq:i nkkZbZ xbZ gSA çpkyukRed MkVk dsUæ dh LFkkiuk foØsrk kjk çkFkfed MkVk dsUæ dh LFkkiuk dh tkuh gSA • çkFkfed MkVk dsUæ lqfo/kk dh LFkkiuk • çkFkfed MkVk dsUæ gsrq LFky dk HkkSfrd lRkiu lHkh Mkd dkkZyksa esa frh Js.kh Mkd çpkyuksa gsrq b"Vre çfØkvksa dk dkkZUou • frh Js.kh ds Mkd çpkyuksa dh çfØk dk b"Vre çksx fdk tkuk • mu dkkZyksa dh lak ftuesa çfØkvksa dk b"Vre çksx fdk xk gSA dkkZyksa dh lak dkkZUou kstuk ds vuq:i nkkZbZ xbZ gSA Hkkx 4 lQyrk lwpdksa dk fooj.k vkSj ifjHkk"kk rFkk çLrkfor ekiu fof/k

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ANNUAL REPORT 2013-14 169 169 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Success Indicator Descripton and Defniton Measurement methodology Supply Operatonalizaton of hardware to 340 mail ofces • Supply Operatonalisaton of hardware to mail ofces. • Completon and vertfcaton of supplied hardware to mail ofces. Number of ofces is as per the EFC approval. Rural ICT solutons- Rollout of Pilot in 3000 Branch post ofces in Six Circles • Involves supply and deployment of rural ICT hardware to pilot locatons and deploying sofware on the rural ICT device. • Collecton of data from the Circles/Regions/ Divisional level/ PMUs/Divisions concerned. Number of ofces is indicated as per EFC approval. Mail FA HR and central IT applicatons Enterprise email ESB etc.- Onboarding of vendor and fnalisaton of implementaton plan • Involves development of soluton for HR fnance and accounts and other solutons. • Contract Finalisaton. Onboarding of vendor and Acceptance of Implementaton Plan by DoP for HR and FA solutons. IT solutons for Postal Banking and Postal Life Insurance – Development of Applicaton and Acceptance testng • Involves supply customizaton/enhancement and installaton of Core Banking System and PLI and ECMS applicaton related hardware at central locaton. • Acceptance testng of the applicaton by DoP . Pilot project to be captured in 2013-14. WAN Rollout in 7000 locatons in six circles • Involves networking of the Pilot post ofces. • Acceptance of WAN Rollout from the circles/ Regions/Divisions level/ PMUs/Divisions concerned. Number of ofces is indicated as per EFC approval. Setng up of Operatonal Data centre -Primary data centre to be set up by vendor • Setup of Primary Data Center facility. • Physical verifcaton of set up of Primary Data center. Implementaton of optmized processes for 2 nd class mail operatons in all mail ofces • Processing of 2 nd class mail operatons to be optmized. • Number of ofces in which processes optmized. . Number of ofces is indicated as per plan of implementaton. Secton 4: Descripton and Defniton of Success Indicators and Proposed Measurement Methodology

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okf"kZd fjiksVZ 201314 170 170 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 lQyrk lwpd fooj.k vkSj ifjHkk"kk ekiu fof/k çFke Js.kh Mkd dkkZyksa dks midj.k dh vkiwfrZ • lHkh çFke Js.kh Mkd dkkZyksa dks midj.kksa dh vkiwfrZ fdk tkukA • mu dkkZyksa dh lak ftuesa midj.kksa dh vkiwfrZ dh tkuh gSA dkkZyksa dh lak dkkZUou kstuk ds vuq:i nkkZbZ xbZ gSA fnYyh vkSj dksydkrk esa eilh dh kq:vkr • Mkd çkslsflax esa rsth ykus ds fy fnYyh vkSj dksydkrk esa Lopkfyr Mkd çkslsflax dsUæ dh LFkkiuk dh tkxh • eihlh dh kq:vkr Mkd dh vf/kd ekk okys kgjksa eqEcbZ psUubZ iq.ks cSaxyksj gSnjkckn uksMk xqM+xkao ykuÅ paMhx+ vgenkckn ds fiu dksM ekufpksa dk fMthVkbtsku • bl ifjkstuk esa fiu dksM ksksa ds fMthVkbTM ekufpksa dh rSkjh djuk ifjdfYir gSA • Mkd dh vf/kd ekk okys kgjksa dks doj fdk tkxk blfy rnuqlkj bu kgjksa dks fpfàr fdk xk gSA 20 jkTksa dh jkt/kkfuksa esa irs ls lacaf/kr MkVk dk ladyu dbZ kgjksa esa iwjk djuk • bl ifjkstuk esa 20 jkTksa dh jkt/kkfuksa esa irs ls lacaf/kr MkVk dk ladyu djuk ifjdfYir gSA • dkkZUou kstuk ds vuqlkj doj fd tkus okys jkTksa dh jkt/kkuh dh lakA Mkd ds forj.k rFkk çfØk kq: djus ds fy Mkfdksa dks lkbZfdysa çnku djus laca/kh çLrko dk vuqeksnuA • Mkd ds forj.k ds fy Mkfdksa ds fy lkbdyksa dk çko/kkuA • çLrko dk vuqeksnu rFkk vkjQih tkjh djukA ifjkstuk sjks dkkZyksa esa çkfIr okys fnu forfjr dh xbZ iath—r Mkd dk çfrkrA • ifjkstuk sjks Mkdkjksa esa d gh fnu çkIr gqbZ 95 iath—r lkefxzksa dks mlh fnu Hksts tkus dk y jkk xk gS A • bl lwpuk dks lHkh ifjkstuk sjks dkkZyksa esa yxk x osc vk/kkfjr MkVk DlVªSDku Vwy ds ek/e ls çkIr fdk tk ldrk gS A ifjkstuk sjks dkkZyksa esa çkfIr okys fnu Hksts x /kuknskksa dk çfrkr • ifjkstuk sjks Mkdkjksa esa çkfIr okys fnu çkIr gq 95 /kuknskksa dks mlh fnu Hkqxrku djus dk y jkk xk gSA • bl lwpuk dks lHkh ifjkstuk sjks dkkZyksa esa yxk x osc vk/kkfjr MkVk DlVªSDku Vwy ds ek/e ls çkIr fdk tk ldrk gSA ifjkstuk sjks dkkZyksa esa fMthVkbTM kkrksa dk çfrkr • Mkdkjksa esa kksys x lHkh cpr cSad kkrksa dks fMthVkbTM djus vkSj MkVk vk/kkj esa uewuk gLrkkj dks LdSu djus dk y jkk xk gSA • bl lwpuk dks lHkh ifjkstuk sjks dkkZyksa esa yxk x osc vk/kkfjr MkVk DlVªSDku Vwy ds ek/e ls çkIr fdk tk ldrk gSA

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ANNUAL REPORT 2013-14 171 171 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Success Indicator Descripton and Defniton Measurement methodology Supply of equipment to 1 st class Mail ofces • All 1 st class mail ofces to be supplied with equipment. • Number of ofces in which equipment to be supplied. Number of ofces is indicated as per plan of implementaton. Commissioning of AMPCs at Delhi and Kolkata • Automatc Mail Processing Centres AMPCs at Delhi and Kolkata to be commissioned for expedite mail processing. • Commissioning of AMPCs. Digitsaton of PIN code maps of high mail volume generatng cites Mumbai Chennai Pune Bangalore Hyderabad Noida Gurgaon Lucknow Chandigarh Ahmedabad • The project envisages preparaton of digitzed maps of PIN code areas. • Cites generatng high volumes mails to be covered hence these cites are identfed accordingly. Collecton of address data in 20 State Capitals - Completon in number of cites • The project envisages collecton of address data in 20 State Capitals • Number of state capital to be covered as per plan of implementaton. Approval of the proposal for providing bicycles to Postmen for delivery of mail initaton of process • Provision of bicycles to postmen for delivery of mails. • Approval of proposal and RFP to be issued. Percentage of registered mails delivered on the day of receipt in Project Arrow Ofces • 95 of registered artcles received on the day in Project Arrow Post Ofces are targeted to be delivered on the same day. • This informaton can be extracted through web based Data Extracton Tool installed in all Project Arrow Ofces. Percentage of money orders delivered on the day of receipt in Project Arrow Ofces • 95 of money orders received on the day in Project Arrow Post Ofces are targeted to be paid on the same day. • This informaton can be extracted through the web based Data Extracton Tool installed in all Project Arrow Ofces. of accounts digitzed in Project Arrow Ofces • All Savings Bank accounts opened in the Post Ofce are targeted to be digitzed and specimen signature scanned in the data base. • This informaton can be extracted through web based Data Extracton Tool installed in all Project Arrow Ofces

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okf"kZd fjiksVZ 201314 172 172 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 lQyrk lwpd fooj.k vkSj ifjHkk"kk ekiu fof/k usV ij çkIr gqbZ LihM iksLV lkefxzksa dk çfrkr • LihM iksLV lkexzh dks foHkkxh lk¶Vosj esknwr ¼Mkd çpkyu gsrq½ vkSj LihM usV ¼LihM iksLV çpkyu½ ds ek/e ls cqd çkslsl vkSj çsf"kr fdk tkrk gS A • fdlh Hkh LihM iksLV lkexzh dks v‚uykbu VªSd fdk tk ldrk gS fn bldh cqfdaxfMyhojh çkslsflax MkVk dks dsUæh loZj esa QhM fdk tkrk gSA • cqd dh xbZ LihM iksLV lkefxzksa dk çfrkr vkSj Hksth xbZ lkexzhksa ds çfrkr gsrq dsUæh loZj esa çkIr gq MkVk dk vkSlrA vkbZVh oa pvkj lfgr eq dkZdykiksa ds fy çkstDV sjks ds rgr vkfrfjä dEIwVjh—r Mkdkjksa dks kkfey djuk A • vkbZVh oa pvkj lfgr eq dkZdykiksa dh ekfuVfjax dks çkstsDV sjks ds rgr vkSj vf/kd dEIwVjh—r Mkdkjksa esa kq: fdk tkxk A • doj fd tkus okys Mkdkjksa dh lak pj.kc rjhds ls lHkh dEIwVjh—r Mkdkjksa dks doj djus ds fy lak nkkZbZ xbZ gSA çkstsDV sjks ds varxZr yqd aM Qhy ds fy 400 Mkdkjksa dks doj djukA • çkstsDV sjks ds varxZr 400 vkSj Mkdkjksa esa yqd aM Qhy dh lqfo/kk çnku djuk A • kkfey fd tkus okys Mkdkjksa dh lakA ctV vkoaVu ds vuqlkj lak nkkZbZ xbZA çkstsDV sjks ds varxZr Mkdkjksa dh cká yskkijhkk • fiNys o"kksaZ esa çkstsDV sjks ds varxZr doj fd x Mkdkjksa dh yskkijhkkA • yskkijhkk fd tkus okys Mkdkjksa dh lakA çkstsDV sjks ds fofHkUu pj.kksa ds rgr doj fd x Mkdkjksa ds vk/kkj ij lak nkkZbZ xbZ A fofue dkkZy esa usV ij çkIr gqbZ varjkZ"Vªh iklZy lkefxzksa dk çfrkr A • fofue dkkZyksa esa çkIr gqbZ 100 varjkZ"Vªh iklZy lkefxzksa dks usV ij gh çkIr fdk tkxk A • wihw xq.koÙkk fua.k ç.kkyh kjk rSkj fjiksVksaZ ds ek/e ls ekStwnk fofue dkkZyksa ds vuqlkj lak nkkZbZ xbZA varjkZ"Vªh iklZyksa vkSj iath—r iksa gsrq wihw xq.koÙkk okys vuqçksxksa dks xzg.k djuk • çpkyuksa dh xq.koÙkk dh e‚uhVfjax djus ds fy fofue dkkZy esa bu ç.kkfyksa dk çksx • wihw xq.koÙkk fua.k ç.kkyh kjk rSkj fjiksVksaZ ds ek/e ls ekStwnk fofue dkkZyksa ds vuqlkj lak nkkZbZ xbZ çkstsDV sjks dkkZyksa esa bysDVªkfud rjhds ls Hksts x /kuknskksa dk çfrkr ¼½ • ifjkstuk sjks Mkdkjksa esa çkfIr okys fnu çkIr gq 95 /kuknskksa dks bysDVªkfud /kuknsk ds :i esa Hksts tkus dk y jkk xk gS • bl lwpuk dks lHkh ifjkstuk sjks dkkZyksa esa yxk x osc vk/kkfjr MkVk DVªSDku Vwy ds ek/e ls fdk tk ldrk gSA

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ANNUAL REPORT 2013-14 173 173 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Success Indicator Descripton and Defniton Measurement methodology Percentage of Speed Post artcles captured on the net • A Speed Post artcle is booked processed and delivered through departmental sofware Meghdoot for postal operatons and Speed Net Speed Post operatons. • Average of data captured in the Central server for age of Speed Post artcles booked and age of artcles delivered. • Any Speed Post artcle can be tracked on-line if its booking delivery processing data is captured in the Central Server. Coverage of additonal computerized post ofces under Project Arrow for core actvites including IT HR • Monitor the core actvites including IT HR to be extended to more computerized post ofces under Project Arrow. • Number of post ofces to be covered. Numbers were indicated to cover all the computerized post ofces in a phased manner. Coverage of 400 post ofces under Project Arrow for Look Feel • Extend the facility of Look Feel under Project Arrow to 400 more ofces. • Number of ofces to be included. Number were indicated as per budget allocaton. External audit of post ofces under Project Arrow •Audit of post ofces covered under the perview of project arrow in previous years • Number of ofces to be audited. Numbers were indicated based on the ofces covered under diferent phases of Project Arrow. Internatonal Parcel artcles captured on the net in the o/o exchange • 100 of Internatonal Parcels received in the Ofce of Eexchange will be captured on the net • Through the reports generated by the UPU quality control system Adopton of UPU Quality Applicatons Systems for Internatonal parcels and registered leters • Use of these systems in the o/o exchange for monitoring the quality of operatons. • Through the reports generated by the UPU quality control system. Number are indicated as per the existng ofces of exchange. of money orders transmited electronically in Project Arrow Ofces • 95 of money orders received on the day in Project Arrow post ofces are targeted to be transmited as electronic money order. • This informaton can be extracted through web based Data Extracton Tool installed in all Project Arrow Ofces.

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okf"kZd fjiksVZ 201314 174 174 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 lQyrk lwpd fooj.k vkSj ifjHkk"kk ekiu fof/k kgjh vkSj v/kZ kgjh ksksa esa ÝSapkbth vkmVysV kksyuk • ÝSapkbth vkmVysV mu kgjh ksksa vkSj uo kgjh ksksa esa kksys tkrs gSa tgka Mkd dkmaVj dh lqfo/kk çnku djuk Ukksfpr gksrk gS fdUrq fofHkUu dkj.kksa ls Mkdkj kksyuk laHko ugha gS • kgjh ksksa dh usVodZ laca/kh t:jrksa vkSj ctV dh miyC/krk ds vuqlkj dbZ ÝSapkbth vkmVysV kksys x vfrfjä foHkkxh kkkk Mkdkjksa dks vk/kkjHkwr midj.kksa dh vkiwfrZ • Mkdkj ds fuckZ/k lapkyu ds fy est dqlhZ lqjkk frtksjh vkSj vyekjh tSlh vk/kkjHkwr lkexzh dh vkodrk gksrh gSA • ctV dh miyC/krk vkSj iwfrZ fd tkus okys kkkk Mkdkjksa ds vuqlkj dbZ kkkk Mkdkjksa dks vk/kkjHkwr midj.kksa dh vkiwfrZ dh xbZA tsaVksa dh fuqfä ds ek/e ls ihyvkbZ dojst dk foLrkj • foks"kdj xzkeh.k ksksa esa chek dojst esa o`f djuk • dbZ tsaVksa dks fuqä fdk xk – lfdZyksa ls çkIr fjiksVZA kstuk t:jrksa ds vuqlkj lak nkkZbZ xbZA xzkeh.k vkcknh ds ches dk c+k gqvk dojst • xzkeh.k tu lak foks"kdkj detksj oxksaZ ds yksxksa rFkk efgyk dfeZksa dks oguh chek dojst çnku djus laca/kh vf/knsk dks iwjk djuk • çkIr ikfyflksa dh lak lfdZyksa ls fjiksVZ Oixr ikfyflksa dks pkyw djuk • Oixr ikfyflksa dh lehkk djuk rFkk mUgsa pkyw djuk • vusd ikfyflka Oixr gqbZ rFkk dqN pkyw dh xbZ – VhQ dh flQkfjkksa ds vuqlkj y fu/kkZfjr fdk xk lHkh lfdZyksa dks doj djrs gq dkZkkykvksa dk vkkstu • fcØh cy mRiknksa dh tkudkjh Kku esa o`f djuk rFkk foi.ku dkSky dks c+kuk • dkZkkykvksa dh lakA çRkfkr t:jrksa ds vuqlkj lak nkkZbZ xbZ Hkkjrh Mkd cSad dh LFkkiuk gsrq foLr`r ifjkstuk fjiksVZ dk vuqeksnu • Hkkjrh Mkd cSd ds fy foLr`r ifjkstuk fjiksVZ dk elkSnk rSkj djuk • Hkkjrh Mkd cSad dh LFkkiuk ds fy Mhihvkj dk vuqeksnu yskk kh"kksaZ ifjlEifÙkksa nsrkvksa vkSj O dh igpku vkSj ladyu • MkVk çkIr djus vkSj ladfyr djus ds fy lHkh yskk wfuVksa esa çksnHkou vk/kkfjr yskkdj.k dks dkkZfUor djus ds fy • ç/kku Mkdkjksa yskk wfuVksa esa dkZUou dk çfrkr

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ANNUAL REPORT 2013-14 175 175 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Success Indicator Descripton and Defniton Measurement methodology Opening Franchisee outlets in urban and semi- urban areas • Franchisee outlets are opened in urban areas and upcoming areas where there is justfcaton for providing postal counter facilites but it is not possible to open post ofces due to various reasons • Number of Franchisee outlets opened depending on network requirement in urban areas and availability of budget. Provision of Infrastructural equipment for EDBOs • Basic infrastructure such as table chair ecurity chest and almirah are required for smooth functoning of the post ofce. • Number of branch Post ofces supplied depending on budget availability and branch ofces to be supplied. Expansion of coverage of PLI through engagement of agents • To increase insurance coverage especially in rural areas. • Number of Agents engaged – reports from Circles. Numbers were indicated as per planned requirement. Increased coverage of insurance of rural populaton • To fulfll mandate of providing afordable insurance coverage to rural populaton especially weaker secton and women works. • Number of policies procured - reports from Circles. Revival of lapsed policies • To review and revive the lapsed policies. • No. of lapsed and policies revived – target set as per ATF recommendatons. Conductng workshops covering all circles • To increase products knowledge and marketng skills of sales force. • Number of workshops. Numbers were indicated as per expected requirement. Approval of detailed project report for Setng up of Post Bank of India. • Preparaton of draf details project report for Post Bank of India. • Approval of DPR for setng up of post Bank of India. Identfcaton and compilaton of Heads of Accounts assets liabilites and expenditure • For implementng the accrual based accountng in all accountng units capturing and compilaton of data. • age of implementaton in Head Ofces/ Accountng Units.

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okf"kZd fjiksVZ 201314 176 176 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 lQyrk lwpd fooj.k vkSj ifjHkk"kk ekiu fof/k yskk pkVZ dk iquxZBu • 15 vadksa ds ekStwnk dksM esa 4 vadksa ds dksM dks ckn esa tksM+ dj çksnHkou yskkdj.k çkIr djuk • ç/kku Mkdkjksa/yskk wfuVksa esa dkkZUou dk çfrkr okf"kZd cktkj ksj losZk.k rFkk xzkgdksa dh Mkd laca/kh t:jrksa dk foys"k.k • Okolkfd tsalh kjk okf"kZd vk/kkj ij losZk.k fdk tkxk • cktkj ksj ij Okolkfd tsalh kjk fjiksVZ çLrqr djuk LihM iksLV ds jktLo esa o`f • lkynjlky LihM iksLV ds jktLo esa o`f LihM iksLV ds jktLo esa c+ksrjh gS • Mkd foHkkx dk lesfdr yskk varjkZ"Vªh Mkd iklZyksa ds fy ifjkr esa o`f • varjkZ"Vªh Mkd iklZyksa dk ifjkr nsk Hkj esa Mkdkjksa kjk fuiVkbZ xbZ slh oLrqvksa dh dqy lak dks bafxr djrk gSA • nsk Hkj esa varjkZ"Vªh Mkd iklZyksa ds ifjkr esa lkynjlky gksus okyh o`f varjkZ"Vªh Mkd iklZyksa dh ifjkr o`f gSA • Dlpsat dkkZy ls fjiksVZ jktLo o`f dk çfrkr • ekStwnk Oolk vkSj u mRiknksa rFkk bZd‚elZ ubZ foÙkh lsoka chek tSlh lsokvksa esa o`f rFkk ÝSapkbth ç.kkyh ftlls jktLo o`f esa enn feyrh gS • vftZr jktLo dksj ç.kkyh ds lkFk dhdj.k • ykxrfu/kkZj.k ç.kkyh ds fMtkbu dks vafre :i ls rSkj djuk • ubZ ykxr fu/kkZj.k ç.kkyh ds ikyV dk dkkZUou çfkk.k kerk esa o`f djuk • dkZLFky ds fudV çfkk.k çnku djus ds fy dkZLFky çfkk.k dsUæksa dh LFkkiuk dh xbZ gSA ekStwnk MCYwVhlh dh kerk esa o`f djus rFkk sls fMohtuksa esa u MCYwVhlh dh LFkkiuk djus tg‚a dksbZ ugha gS dk çLrko gSA • c+kbZ xbZ çfkk.k lhVksa dh lakA vlajpuk vkSj ctV vkcaVu dh miyC/krk ds vuqlkj lak nkkZbZ xbZA

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ANNUAL REPORT 2013-14 177 177 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Success Indicator Descripton and Defniton Measurement methodology Restructure of Chart of Account • To capture accrual accountng sufxing of 4 digit code in existng 15 digit code. • age of implementaton in Head Ofces/ Accountng Units. Annual Market share survey and analysis of customer need for Posts • Survey will be conducted by a professional agency on an Annual basis. • Submission of report by professional agency on market share. Revenue growth of Speed Post • Year on year increase in the Speed Post revenue generated is the revenue growth of Speed Post. • Consolidated Account of Department of Posts. increase in trafc for internatonal postal parcels • Trafc refers to the Internatonal parcels handled by the Post Ofce across the country. • Year on year increase in the trafc is the trafc growth of Internatonal postal parcels. • Report from o/o exchange Percentage of Revenue growth • Growth in business in existng and new products services like e-Commerce new Financial services insurance and franchisee system which helps in increase of revenue. • Revenue earned. Integraton with core system • Finalisaton of design of costng system. • Implementaton of Pilot of the new costng system. Increase in training capacity • Workplace Training Centres WTCs have been set up to provide training facilites close to workplace. It is proposed to increase the capacity of existng WTCs as well as setng up of new WTCs in such Divisions where there is none. • Number of training seats added. Numbers were indicated as per availability of infrastructure and budget allocaton. lQyrk lwpd fooj.k vkSj ifjHkk"kk ekiu fof/k yskk pkVZ dk iquxZBu • 15 vadksa ds ekStwnk dksM esa 4 vadksa ds dksM dks ckn esa tksM+ dj çksnHkou yskkdj.k çkIr djuk • ç/kku Mkdkjksa/yskk wfuVksa esa dkkZUou dk çfrkr okf"kZd cktkj ksj losZk.k rFkk xzkgdksa dh Mkd laca/kh t:jrksa dk foys"k.k • Okolkfd tsalh kjk okf"kZd vk/kkj ij losZk.k fdk tkxk • cktkj ksj ij Okolkfd tsalh kjk fjiksVZ çLrqr djuk LihM iksLV ds jktLo esa o`f • lkynjlky LihM iksLV ds jktLo esa o`f LihM iksLV ds jktLo esa c+ksrjh gS • Mkd foHkkx dk lesfdr yskk varjkZ"Vªh Mkd iklZyksa ds fy ifjkr esa o`f • varjkZ"Vªh Mkd iklZyksa dk ifjkr nsk Hkj esa Mkdkjksa kjk fuiVkbZ xbZ slh oLrqvksa dh dqy lak dks bafxr djrk gSA • nsk Hkj esa varjkZ"Vªh Mkd iklZyksa ds ifjkr esa lkynjlky gksus okyh o`f varjkZ"Vªh Mkd iklZyksa dh ifjkr o`f gSA • Dlpsat dkkZy ls fjiksVZ jktLo o`f dk çfrkr • ekStwnk Oolk vkSj u mRiknksa rFkk bZd‚elZ ubZ foÙkh lsoka chek tSlh lsokvksa esa o`f rFkk ÝSapkbth ç.kkyh ftlls jktLo o`f esa enn feyrh gS • vftZr jktLo dksj ç.kkyh ds lkFk dhdj.k • ykxrfu/kkZj.k ç.kkyh ds fMtkbu dks vafre :i ls rSkj djuk • ubZ ykxr fu/kkZj.k ç.kkyh ds ikyV dk dkkZUou çfkk.k kerk esa o`f djuk • dkZLFky ds fudV çfkk.k çnku djus ds fy dkZLFky çfkk.k dsUæksa dh LFkkiuk dh xbZ gSA ekStwnk MCYwVhlh dh kerk esa o`f djus rFkk sls fMohtuksa esa u MCYwVhlh dh LFkkiuk djus tg‚a dksbZ ugha gS dk çLrko gSA • c+kbZ xbZ çfkk.k lhVksa dh lakA vlajpuk vkSj ctV vkcaVu dh miyC/krk ds vuqlkj lak nkkZbZ xbZA

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okf"kZd fjiksVZ 201314 178 178 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 lQyrk lwpd fooj.k vkSj ifjHkk"kk ekiu fof/k fodkl dkZØe • lgHkkfxksa dks m|ksx esa loksZÙke Oogkj ls ifjfpr djkk tkA lsDku 3 esa lewg x vf/kdkfjksa ftUgsa çks|ksfxdh çfkk.k çnku fdk xk Fkk dks o"kZ 201112 esa fodkl dkZØe ds rgr jkk xkA 12oha iapo"khZ kstuk esa g dkZØe foks"k:i ls jktifr jSad ds vf/kdkfjksa ds fy gksxkA • çfkfkr deZpkfjksa dh lakA okf"kZd kstuk esa Fkk çLrkfor rFkk fuf/kksa dh miyC/krk ds vuqlkj lak nkkZbZ xbZA feM dSfjj çfkk.k dkZØe • lHkh dkfeZdksa dks çFke / frh / r`rh vkkksf/kr lqfufpr dSfjj mUuu ¼elhih½ çkIr djus ls iwoZ rhu xgu çfkk.k çnku fd tkuk visfkr gSA blds vykok fofk"V çfkk.k dkZØe Hkh vkksftr fd tkaxsA Okid çfkk.k dkZØe çkS|ksfxdh çfkk. kksa dks lakfVr djsaxs ftUgsa lsDku 3 esa o"kZ 201112 ds fy fodkl dkZØeksa ds rgr nkkZk xk gS A g‚a rd fd 11 oha kstuk ds çfkk.d dks çfkk.k dkZØe dks Hkh dqN laoxksaZ ds feM dSfjj çfkk.k dkZØeksa ds lkFk tksM+k tkxkA • çfkfkr deZpkfjksa dh lak okf"kZd kstuk esa Fkk çLrkfor rFkk fuf/kksa dh miyC/krk ds vuqlkj nkkZbZ xbZA

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ANNUAL REPORT 2013-14 179 179 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Success Indicator Descripton and Defniton Measurement methodology Development Programmes • Expose the partcipants to best practces in the industry in Secton 3 Group C ofcials who were imparted “Tehnology Training” were shown against “Development Programme” in the year 2011-12. In the 12th Five Year Plan this programme will be meant exclusively for the ofcers of Gazeted rank. • Number of ofcials trained. Numbers indicated as proposed in Annual Plan and availability of funds. Mid Career Training Programmes • All personnel are required to be exposed to three comprehensive trainings before getng 1st/2nd/3rd Modifed Assurance Career Policy MACP. Besides there will be specialized training programmes. The comprehensive training programmes will integrate “Technology Trainings” which in secton 3 was shown against “Development Programme” for the year 2011-12. Even the “Train the Trainer Programme” of 11th Plan will also be integrated in the Mid Career Training Programmes of Certain cadres. • Number of ofcials trained. Numbers were indicated as proposed in Annual Plan and availability of funds.

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okf"kZd fjiksVZ 201314 180 180 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 lQyrk lwpd fooj.k vkSj ifjHkk"kk ekiu fof/k xzkeh.k Mkd lsodksa dk çfkk.k ¼thMhl½ • foHkkx esa lexz çkS|ksfxdh fodkl ls ifjfpr djkus ds çkstu ls xzkeh.k Mkd lsodksa dks çfkfkr fdk tkxkA xzkeh.k Mkd lsodksa ds çfkk.k dk vkkstu vkSj vuqohk.k foks"k Qksdl ds lkFk fdk tkxkA 11 oha kstuk esa xzkeh.k Mkd lsodksa ds çfkk.k dks fofHkUu yksvj xzsM ds deZpkfjksa vFkkZr esy vksojlhj iksLVeSu eYVhVkfLdax LVkQ ds fy dkZØeksa esa kkfey fdk xkA o"kZ 201112 esa sls dkZØeksa esa çfkfkr deZpkfjksa dh dqy lak dks lsDku – 3 esa xzkeh.k Mkd lsokdksa dk çfkk.k Js.kh ds rgr nkkZk xk FkkA 12oha kstuk vof/k esa Mkd lsodksa ds fy çfkk.k dks foks"k Qksdl ds lkFk vkksftr vkSj ekuhVj fdk tkxkA • çfkfkr deZpkfjksa dh lak okf"kZd kstuk esa Fkk çLrkfor rFkk fuf/kksa dh miyC/krk ds vuqlkj nkkZbZ xbZA Okid çfkk.k kstuk rSkj djuk – kstuk dks vafre :i nsuk • fofHkUu çfkk.k dkZdykiksa ds rgr Mkd lfdZyksa vkSj Mkd çfkk.k dsUæksa ds fy okLrfod y fu/kkZfjr djuk • çfkk.k kstuk rSkj djuk jk"Vªh Mkd uhfr dk vuqeksnu • jk"Vªh Mkd uhfr rSkj djuk rFkk vafre :i nsuk • vuqeksnu

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ANNUAL REPORT 2013-14 181 181 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Success Indicator Descripton and Defniton Measurement methodology Training of Gramin Dak Sewaks GDS • Gramin Dak Sewaks will be trained to integrate them with the overall technological development in the Department. Training for Gramin Dak Sewaks will be organized and monitored with exclusive focus. In the 11th Plan training of ‘Gramin Dak Sewaks” was included in the programmes for various Lower Grade ofcials viz. Mail Overseer Postmen Mult-tasking Staf. Total number of ofcials of trained in such programmes in the year 2011-12 was refected against the category “Training of Gramin Dak Sewaks” in Secton-3. In the 12th Plan period “Training for Dak Sewaks” will be organized and monitored with exclusive focus. • Number of ofcials trained. Numbers were indicated as proposed in Annual Plan and availability of funds. Preparaton of comprehensive training plan – Finalisaton of Plan • Setng physical targets for Postal Circles and Postal Training Centres under diferent training actvites • Preparaton of Training Plan. Approval of Natonal Postal Policy • Preparaton of Natonal Postal Policy and fnalizaton • Approval.

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okf"kZd fjiksVZ 201314 182 182 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 foHkkx laxr lQyrk ladsrd vkidks fdldh vkodrk gS\ vkidks bldh vkodrk Dksa gS\ vkidks fdruh vkodrk gS\ vidks g çkIr u gksus ij Dk gksxk foÙk eaky / kstuk vkksx lHkh vkjQMh y tks 12oha iapo"khZ kstuk Ldhe dk fgLlk gSa 12oha kstuk ifjO laca/kh lwpuk dh çkfIr rFkk miqä lelhek ds Hkhrj kstuk Ldheksa dk vuqeksnu le ij dkkZUou çkjaHk djuk ftlls vkjQMh ds yksa dks çkIr djus esa enn feysxh fu/kkZfjr lelhek ds Hkhrj 12oha kstuk ds ifjO çkIr ugha gksus ls vuqeksnu çkIr djus rFkk dkkZUou esa foyEc gks ldrk gS ftlls yksa dks gkfly djus esa vkSj foyEc gksxk foÙk eaky ¼evksQ½ m|eOkih vkbZVh lekosku dkkZUou pj.k ls ijs vksisDl ds fy vfrfjä fuf/k dh t:jr ds fy bZQlh ls fDyjsUl g vkbZVh vk/kqfudhdj.k kstuk Hkkjrh Mkd 2012 ifjkstuk ds vuqlkj gSa tSlk fd XIoha kstuk ds Hkkx ds :i esa lhlhbZ kjk vuqeksfnr fdk xk gSA dkkZUou kstuk ds vuqlkj ¼772 djksM+ :- 201213 ds fy çLrkfor vkodrk dh jkfk gSA½ visfkr fuf/kksa ds cxSj ifjkstuk dks dkkZfUor ugha fdk tk ldrkA fof/k eaky m|eOkih vkbZVh lekosku lHkh dkuwuh eqíksa dks khkz fuiVkus ds fy Fkk le buiqV miyC/k djkuk ifjkstuk dk vkdkj cgqr cM+k gS rFkk fufonk dh çfØk tfVy gSA g lqfufpr djuk fd ifjkstuk ds fof/k laca/kh igyqvksa dks /ku esa jkk tkA tc Hkh nLrkostksa dks lkk fdk tkrk gSA buiqV ekaxs tkrs gSa rc fufer vk/kkj ij buiqVA d lIrkg dk VuZvjkamM le kaMksa dh foospuk djus esa fooknksa ds dkj.k ifjkstuk esa foyac gks ldrk gSA Hkkx 5 vU foHkkxksa ls fofk"V dkZfu"iknu viskka

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ANNUAL REPORT 2013-14 183 183 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Department Relevant Success Indicator What do you need Why do you need it How much you need What happens if you do not get it Ministry of Finance/ Planning Commission All RFD targets which form part of 12 th Plan Five Year Plan scheme Receipt of intmaton on 12 th Plan outlays and approval of plan schemes within a suitable tme frame. In order to start implementaton on tme which will enable achievement of RFD targets Non-receipt of 12th plan outlays within the stpulated tme frame may cause delay in obtaining the approval and implementaton which may further hamper the achievement of targets. Ministry of Finance MOF Enterprise-wide IT inducton Clearance from EFC for additonal fund requirement on OPEX beyond the implementaton phase. This is as per IT Modernisaton Plan - India Post 2012 Project as approved by CCEA as part of the plan As per the Imple me n t a tion Plan. ` 772 Crores is proposed requirement for 2012-13 The Project cannot be implemented without the required funds Ministry of Law Enterprise-wide IT inducton Provide inputs in a tmely manner to expedite all legal issues The scale of the project is very large and tendering process is complex. To ensure that legal aspects of the Project are mainained. Inputs on a regular basis as and when documents are shared/ inputs are sought. Turnaround tme of 1 week May cause delays in the project as a result of conficts in interpretaton of clauses Secton 5: Specifc Performance Requirements from other Departments

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okf"kZd fjiksVZ 201314 184 184 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 foHkkx laxr lQyrk ladsrd vkidks fdldh vkodrk gS\ vkidks bldh vkodrk Dksa gS\ vkidks fdruh vkodrk gS\ vkidks g çkIr u gksus ij Dk gksxk lwpuk çkS|ksfxdh foHkkx m|eOkih vkbZVh lekosku fo"koLrq ds foks"kK ds :i esa dkZ djuk rFkk Hkkjrh Mkd2012 ds lanHkZ esa çkS|ksfxdh laca/kh lHkh çuksa dks fuiVkus ds fy Fkkle buiqV miyC/k djkuk rFkk rduhdh ifjçs dh –f"V ls vkjQih dk iqujhk.kA ifjkstuk dk vkdkj vkSj tfVyrkusVofdaZx MkVk lsaVj vkSj ç.kkyh lakVu Mkd foHkkx ds fy u ks gSaA blfy çkS|ksfxdh foks"kKrk dk gksuk vkod gS A tc Hkh nLrkostksa dks lkk fdk tkrk gSA buiqV ekaxs tkrs gSa rcrc fufer vk/kkj ij buiqVA d lIrkg dk VuZvjkamM leA ifjkstuk esa foyac gks ldrk gS rFkk lwpuk çkS|ksfxdh foHkkx dh foks"kKrk dk miksx u fdk tk ldsA kstuk vkksx m|eOkih vkbZVh lekosku visfkr fuf/kksa dk vkcaVu g vkbZVh vk/kqfudhdj.k kstuk Hkkjrh Mkd 2012 ifjkstuk ds vuqlkj gS tks XI oha kstuk dk Hkkx gSA dkkZUou kstuk ds vuqlkj ¼ifjkstuk ds fy 1877-2 djksM+ :- ds dqy ifjO dh ifjdYiuk dh xbZ gS ftlesa ls 772 djksM+ :- 201213 dh vkodrkvksa ds fy çLrkfor gSaA visfkr fuf/kksa ds cxSj ifjkstuk dks dkkZfUor ugha fdk tk ldrkA

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ANNUAL REPORT 2013-14 185 185 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Department Relevant Success Indicator What do you need Why do you need it How much you need What happens if you do not get it Department of In f o rma ti o n Technology Enterprise-wide IT inducton Act as Subject Mater Expert SME and provide inputs in a tmely manner to expedite all technology related queries w.r.t India Post 2012 Project and vetng of the RFPs from a technical perspectve Scale and complexity of project - networking data center and system integraton are new areas for DoP and hence technology handholding is necessary. Inputs on a regular basis as and when documents are shared/ inputs are sought. Turnaround tme of 1 week May cause delays in the project and technical expertse of DIT may not be utlised Planning Commission Enterprise-wide IT inducton Allocate required funds In order to implement the IT Modernisaton Plan - India Post 2012 Project a part of the XI th plan As per the Imple me n t a tion Plan. A total outlay of ` 1877.2 Cr. is envisaged for the Project out of which ` 772 Crores is proposed requirement for 2012-13. The project cannot be implemented without the required funds foHkkx laxr lQyrk ladsrd vkidks fdldh vkodrk gS\ vkidks bldh vkodrk Dksa gS\ vkidks fdruh vkodrk gS\ vkidks g çkIr u gksus ij Dk gksxk lwpuk çkS|ksfxdh foHkkx m|eOkih vkbZVh lekosku fo"koLrq ds foks"kK ds :i esa dkZ djuk rFkk Hkkjrh Mkd2012 ds lanHkZ esa çkS|ksfxdh laca/kh lHkh çuksa dks fuiVkus ds fy Fkkle buiqV miyC/k djkuk rFkk rduhdh ifjçs dh –f"V ls vkjQih dk iqujhk.kA ifjkstuk dk vkdkj vkSj tfVyrkusVofdaZx MkVk lsaVj vkSj ç.kkyh lakVu Mkd foHkkx ds fy u ks gSaA blfy çkS|ksfxdh foks"kKrk dk gksuk vkod gS A tc Hkh nLrkostksa dks lkk fdk tkrk gSA buiqV ekaxs tkrs gSa rcrc fufer vk/kkj ij buiqVA d lIrkg dk VuZvjkamM leA ifjkstuk esa foyac gks ldrk gS rFkk lwpuk çkS|ksfxdh foHkkx dh foks"kKrk dk miksx u fdk tk ldsA kstuk vkksx m|eOkih vkbZVh lekosku visfkr fuf/kksa dk vkcaVu g vkbZVh vk/kqfudhdj.k kstuk Hkkjrh Mkd 2012 ifjkstuk ds vuqlkj gS tks XI oha kstuk dk Hkkx gSA dkkZUou kstuk ds vuqlkj ¼ifjkstuk ds fy 1877-2 djksM+ :- ds dqy ifjO dh ifjdYiuk dh xbZ gS ftlesa ls 772 djksM+ :- 201213 dh vkodrkvksa ds fy çLrkfor gSaA visfkr fuf/kksa ds cxSj ifjkstuk dks dkkZfUor ugha fdk tk ldrkA

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okf"kZd fjiksVZ 201314 186 186 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 foHkkx/eaky dk ifj.kke/çHkko bl ifj.kke/çHkko dks çHkkfor djus ds fy fuEufyfkr foHkkx/ eakyksa ds lkFk laqDr :i ls mÙkjnkh lQyrk dk ladsrd wfuV foÙk o"kZ 10/11 foÙk o"kZ 11/12 foÙk o"kZ 12/13 foÙk o"kZ 13/14 foÙk o"kZ 14/15 1- Mkd lsokvksa ds fy csgrj kgjh vkSj v/kZkgjh ksksa esa ÝSapkbth vkmVySVl kksydj lak 191 512 VhchMh VhchMh VhchMh u Mkdkj kksyuk/Mkdkjksa dh iqu:LFkkiuk/ioZrh tutkrhjsfxLrkuksa vkSj nqxZe ksksa esa iapkr lapkj lsok dsUæ kksyuk lak VhchMh VhchMh VhchMh VhchMh VhchMh 2- vYi cpr kstuk ds ek/e ls fuf/kksa dh mxkgh esa o`f foÙk eaky lHkh Ldheksa esa kkrksa dh lak lak djksM+ - esa 24-77 ¼çkso-½ 26-00 27-30 28-66 30-09 3- foÙkh lekosku ds laca/k esa ljdkjh dkZØeksa ds dkkZUou ds fy volajpukRed lgkrk çnku djuk xzkeh.k fodkl eaky jkT oa dsUæh ljdkjsa lkafdh oa dkZØe dkkZUou eaky eujsxk ykHkkfFkZksa dh lak lak djksM+ esa 4-7 5-0 VhchMh VhchMh VhchMh o`oLFkk isaku ykHkkFkhZksa dh lak lak djksM+ esa VhchMh VhchMh VhchMh VhchMh VhchMh 4- foÙkh lsokvksa ds fy csgrj igqap foÙk eaky fofHkUu Ldheksa esa chek/ ikfyflksa dh lak esa o`f lak fefyu esa 18-35 22-00 24-00 26-00 28-00 Hkkx 6 foHkkx/eaky ds fØkdykiksa dk ifj.kke/çHkko

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ANNUAL REPORT 2013-14 187 187 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Outcome / Impact of Department/Ministry Jointly responsible for infuencing this outcome / impact with the following department s / ministryies Success Indicator s Unit FY 10/11 FY 11/12 FY 12/13 FY 13/14 FY 14/15 1. Improved access to Postal services By opening of Franchisee outlets in Urban and Semi Urban areas Nos. 191 512 TBD TBD TBD Opening of new post ofces/relocaton of post ofces/opening of Panchyat Sanchar Sewa Kendras in Hilly Tribal. deserts and in inaccessible areas Nos TBD TBD TBD TBD TBD 2. Increased Mobilizaton of funds through small savings schemes M/o Finance Number of Accounts in all schemes No. in Crores 24.77 prov 26.00 27.30 28.66 30.09 3. Infrastructural support for implementaton of Govt Programmes with respect to Financial Inclusion Ministry of Rural Development State Central Governments Ministry of Statstcs Program Implementaton Number of NREGA benefciaries No. in Crores 4.7 5.0 TBD TBD TBD Old Age Pension Benefciaries No. in crores TBD TBD TBD TBD TBD 4. Improved access to Financial Services M/o Finance Increase in number of insurants/polices in diferent schemes No. in Millions 18.35 22.00 24.00 26.00 28.00 Section 6: Outcome/Impact of Department/Ministry foHkkx/eaky dk ifj.kke/çHkko bl ifj.kke/çHkko dks çHkkfor djus ds fy fuEufyfkr foHkkx/ eakyksa ds lkFk laqDr :i ls mÙkjnkh lQyrk dk ladsrd wfuV foÙk o"kZ 10/11 foÙk o"kZ 11/12 foÙk o"kZ 12/13 foÙk o"kZ 13/14 foÙk o"kZ 14/15 1- Mkd lsokvksa ds fy csgrj kgjh vkSj v/kZkgjh ksksa esa ÝSapkbth vkmVySVl kksydj lak 191 512 VhchMh VhchMh VhchMh u Mkdkj kksyuk/Mkdkjksa dh iqu:LFkkiuk/ioZrh tutkrhjsfxLrkuksa vkSj nqxZe ksksa esa iapkr lapkj lsok dsUæ kksyuk lak VhchMh VhchMh VhchMh VhchMh VhchMh 2- vYi cpr kstuk ds ek/e ls fuf/kksa dh mxkgh esa o`f foÙk eaky lHkh Ldheksa esa kkrksa dh lak lak djksM+ - esa 24-77 ¼çkso-½ 26-00 27-30 28-66 30-09 3- foÙkh lekosku ds laca/k esa ljdkjh dkZØeksa ds dkkZUou ds fy volajpukRed lgkrk çnku djuk xzkeh.k fodkl eaky jkT oa dsUæh ljdkjsa lkafdh oa dkZØe dkkZUou eaky eujsxk ykHkkfFkZksa dh lak lak djksM+ esa 4-7 5-0 VhchMh VhchMh VhchMh o`oLFkk isaku ykHkkFkhZksa dh lak lak djksM+ esa VhchMh VhchMh VhchMh VhchMh VhchMh 4- foÙkh lsokvksa ds fy csgrj igqap foÙk eaky fofHkUu Ldheksa esa chek/ ikfyflksa dh lak esa o`f lak fefyu esa 18-35 22-00 24-00 26-00 28-00

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okf"kZd fjiksVZ 201314 188 188 vuqca/k 3 ifj.kke lajpuk nLrkost 201213 okf"kZd fjiksVZ 201314 foHkkx/eaky dk ifj.kke/çHkko bl ifj.kke/çHkko dks çHkkfor djus ds fy fuEufyfkr foHkkx/eakyksa ds lkFk laqDr :i ls mÙkjnkh lQyrk dk ladsrd wfuV foÙk o"kZ 10/11 foÙk o"kZ 11/12 foÙk o"kZ 12/13 foÙk o"kZ 13/14 foÙk o"kZ 14/15 5- çfrLi/khZ lsDVj esa cktkj fgLlk ¼dwfjj dh rqyuk esa½ lkafdh eaky çfrLi/khZ lsDVj vFkkZr dwfjj esa /kukarj.k var- jkZ"Vªh iklZy forj.k ds ekeys esa cktkj fgLlk kqU 15-1 10 12 14 6- Mkd lsokvksa dh lqyHkrk jkT foHkkx uhps fn x ksksa esa Mkdkj igqapus ds fy r dh tkus okyh Uwure nwjh 1½ kgjh ks 2½ nwjorhZ ks ftuesa iwoksZÙkj ks Hkh kkfey gSaA fd- eh- VhchMh VhchMh VhchMh VhchMh VhchMh

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ANNUAL REPORT 2013-14 189 189 Annexure 3 Results Framework Document 2012-13 ANNUAL REPORT 2013-14 Outcome / Impact of Department/Ministry Jointly responsible for infuencing this outcome / impact with the following department s / ministryies Success Indicator s Unit FY 10/11 FY 11/12 FY 12/13 FY 13/14 FY 14/15 5. Market share in compettve sector vis- à-vis courier M/o Statstcs Market share in compettve sector viz. courier in money transfer internatonal parcel delivery nil 15.1 10 12 14 6 Access to Postal Services State Departments Minimum distance travelled to reach a post ofce in a Urban Areas b Remote Areas including NE region Kms TBD TBD TBD TBD TBD foHkkx/eaky dk ifj.kke/çHkko bl ifj.kke/çHkko dks çHkkfor djus ds fy fuEufyfkr foHkkx/eakyksa ds lkFk laqDr :i ls mÙkjnkh lQyrk dk ladsrd wfuV foÙk o"kZ 10/11 foÙk o"kZ 11/12 foÙk o"kZ 12/13 foÙk o"kZ 13/14 foÙk o"kZ 14/15 5- çfrLi/khZ lsDVj esa cktkj fgLlk ¼dwfjj dh rqyuk esa½ lkafdh eaky çfrLi/khZ lsDVj vFkkZr dwfjj esa /kukarj.k var- jkZ"Vªh iklZy forj.k ds ekeys esa cktkj fgLlk kqU 15-1 10 12 14 6- Mkd lsokvksa dh lqyHkrk jkT foHkkx uhps fn x ksksa esa Mkdkj igqapus ds fy r dh tkus okyh Uwure nwjh 1½ kgjh ks 2½ nwjorhZ ks ftuesa iwoksZÙkj ks Hkh kkfey gSaA fd- eh- VhchMh VhchMh VhchMh VhchMh VhchMh

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190 vuqca/k 4 fu"iknu ewYkadu fjiksZV 201213 okf"kZd fjiksVZ 201314 mís Hkkj dkjZokbZ lQyrk dk lwpdkad bdkbZ Hkkj y dk ekin.M miyfC/k fu"iknu mRÏ"V cgqr vPNk vPNk larks"k- tud vlarks"k tud jkW vad Hkkfjr vad p ihlh kjk Fkk vuqeks fnr 100 90 80 70 60 1- usVodZ dk vk/kq fudhdj.k rFkk lesdu djuk 28-00 m|pe Okih vkbZVh lekos”ku lqfo/kka 340 Mkd dkkZyksa dks gkMZosj dh vkiwfrZ oa çpkyu dkkZyksa dh lak 2.00 340 325 300 275 250 ykxw ugha ykxw ugha xzkeh.k vkbZlhVh lek/kku N lfdZyksa ds 3000 “kkkk Mkdkjksa esa ikyV dk jksyvkmV dkkZyksa dh lak 2.00 3000 2700 2400 2100 1800 ykxw ugha ykxw ugha Mkd Q .M pvkj rFkk dsUæh vkbZ Vh vuqçksx ¼baVjçkbtst bZesy bZlch vkfn½ osaMjksa dks dke ij ykxk tkuk rFkk dkkZ Uou kstuk dks vafre :i nsuk A rkjhk 2.00 31/01/2013 15/02/2013 28/02/2013 15/03/2013 31/03/2013 ykxw ugha ykxw ugha Mkd cSafdax rFkk Mkd thou chek gsrq vkbZVh lek/ kku Iyhdsku rFkk Loh—fr ijhk.k dk fodkl rkjhk 2-00 15/02/2013 28/02/2013 11/03/2013 21/03/2013 31/03/2013 ykxw ugha ykxw ugha

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191 Annexure 4 Performance Evaluation Report 2012-13 ANNUAL REPORT 2013-14 Objectve Weight Acton Success Indicator Unit Weight Target/Criteria Value Achieve ment Performance Excellent Very Good Good Fair Poor Raw Score Weighed Score As ap- proved by HPC 100 90 80 70 60 1. Modernise and consolidate the network 28.00 Enterprise- wide IT inducton facilites Supply operatonalisaton of hardware to 340 mail ofces No of ofces 2.00 340 325 300 275 250 N/A N/A Rural ICT solutons- Rollout of Pilot in 3000 Branch post ofces in six circles No of ofces 2.00 3000 2700 2400 2100 1800 N/A N/A Mail FA HR and central IT ap p l i c a ti o n s En t e rprise email ESB etc.- On -boarding of vendor and fnalizaton of implementation plan Date 2.00 31/01/2013 15/02/2013 28/02/2013 15/03/2013 31/03/2013 N/A N/A IT solutons for Postal Banking and Postal Life Insurance – Development of Applicaton and Acceptance testng Date 2.00 15/02/ 2013 28/02/ 2013 11/03/ 2013 21/03/ 2013 31/03/ 2013 N/A N/A

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192 vuqca/k 4 fu"iknu ewYkadu fjiksZV 201213 okf"kZd fjiksVZ 201314 mís Hkkj dkjZokbZ lQyrk dk lwpdkad bdkbZ Hkkj y dk ekin.M miyfC/k fu"iknu mRÏ"V cgqr vPNk vPNk larks"k- tud vlarks"k tud jkW vad Hkkfjr vad p ihlh kjk Fkk vuqeks fnr 100 90 80 70 60 N: lfdZyksa esa 7000 LFkkuksa ij MCywu dk jksyvkMV dkkZyksa dh lak 2-00 7000 6500 6000 5500 5000 ykxw ugha ykxw ugha çpkyukRed MkVk dsUæ dh LFkkiuk çkFkfed MkVk dsUæ¼vkmVlkslZ½ foØsrk kjk LFkkfir fdk tkxkA rkjhk 2-00 31/12/2012 15/01/2013 31/01/2013 28/02/2013 31/03/2013 ykxw ugha ykxw ugha Mkd çfØkvksa dk vk/kqfudhdj.k lHkh Mkd dkkZyksa esa frh Js.kh Mkd çpkyu gsrq b"Vre çfØkksa dk dkkZUou dkkZyksa dh lak 3-00 300 270 240 210 180 327 100-0 3-0 327 çFke Js.kh Mkd dkkZyksa dks midj.kksa dh iwfrZ dkkZyksa dh lak 3-00 20 18 16 14 12 ykxw ugha ykxw ugha fnYyh oa dksydkrk esa eihlh ¼Lopkfyr Mkd çkslsflax dsUæ½ pkyw djukA rkjhk 3-00 30/09/2012 31/10/2012 30/11/2012 31/12/2012 31/03/2013 30/09/2012 100-0 3-0 30/09/2012

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193 Annexure 4 Performance Evaluation Report 2012-13 ANNUAL REPORT 2013-14 Objectve Weight Acton Success Indi- cator Unit Weight Target/Criteria Value Achieve ment Performance Excellent Very Good Good Fair Poor Raw Score Weighted Score As approved by HPC 100 90 80 70 60 WAN Rollout in 7000 locatons in six circles No. of ofces 2.00 7000 6500 6000 5500 5000 N/A N/A Setng up of operatonal Data Centre- Primary data centre outsour ced to be setup by vendor Date 2.00 31/12/ 2012 15/01/ 2013 31/01/2013 28/02/2013 31/03/2013 N/A N/A Moderni- saton of Mail Processes Implementation of optmized processes for 2 nd class mail operatons in all mail ofces No of ofces 3.00 300 270 240 210 180 327 100.0 3.0 327 Supply of equipments to 1st class Mail ofces No of ofces 3.00 20 18 16 14 12 N/A N/A Commissioning of AMPCs at Delhi and Kolkata Date 3.00 30/09/2012 31/10/ 2012 30/11/2012 31/12/ 2012 31/03/ 2013 30/09/ 2012 100.0 3.0 30/09/2012 mís Hkkj dkjZokbZ lQyrk dk lwpdkad bdkbZ Hkkj y dk ekin.M miyfC/k fu"iknu mRÏ"V cgqr vPNk vPNk larks"k- tud vlarks"k tud jkW vad Hkkfjr vad p ihlh kjk Fkk vuqeks fnr 100 90 80 70 60 N: lfdZyksa esa 7000 LFkkuksa ij MCywu dk jksyvkMV dkkZyksa dh lak 2-00 7000 6500 6000 5500 5000 ykxw ugha ykxw ugha çpkyukRed MkVk dsUæ dh LFkkiuk çkFkfed MkVk dsUæ¼vkmVlkslZ½ foØsrk kjk LFkkfir fdk tkxkA rkjhk 2-00 31/12/2012 15/01/2013 31/01/2013 28/02/2013 31/03/2013 ykxw ugha ykxw ugha Mkd çfØkvksa dk vk/kqfudhdj.k lHkh Mkd dkkZyksa esa frh Js.kh Mkd çpkyu gsrq b"Vre çfØkksa dk dkkZUou dkkZyksa dh lak 3-00 300 270 240 210 180 327 100-0 3-0 327 çFke Js.kh Mkd dkkZyksa dks midj.kksa dh iwfrZ dkkZyksa dh lak 3-00 20 18 16 14 12 ykxw ugha ykxw ugha fnYyh oa dksydkrk esa eihlh ¼Lopkfyr Mkd çkslsflax dsUæ½ pkyw djukA rkjhk 3-00 30/09/2012 31/10/2012 30/11/2012 31/12/2012 31/03/2013 30/09/2012 100-0 3-0 30/09/2012

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194 vuqca/k 4 fu"iknu ewYkadu fjiksZV 201213 okf"kZd fjiksVZ 201314 mís Hkkj dkjZokbZ lQyrk dk lwpdkad bdkbZ Hkkj y dk ekin.M miyfC/k fu"iknu mRÏ"V cgqr vPNk vPNk larks"k- tud vlarks"k tud jkW vad Hkkfjr vad p ihlh kjk Fkk vuqeks fnr 100 90 80 70 60 Mkd dh vf/kd ekk dfr djus okys kgjksa ds fiu dksM uDkksa dk fMthVkbtsku eqEcbZ psUubZ iq.ks caxyw: gSnjkckn uksM xM+xkao ykuÅ p.Mhx+ vgenkckn – 10 kgj kgjksa dh lak 3-00 10 9 8 7 6 2 0-0 0-0 2 20 jkTksa dh jkt/kkfuksa esa irk vkadM+s dk dhdj.k dbZ kgjksa esa dkZ iw.kZ kgjksa dh lak 3-01 20 18 16 14 12 18 90-0 2-71 18 Mkd forj.k dk vk/kqfudhdj.k Mkd forj.k gsrq iksLVeSuksa ds fy lkbfdysa fn tkus ds çLrko dk vuqeksnu rFkk çfØk dks çkjEHk djuk chek vkjQih tkjh djuk A rkjhk 1-00 31/12/2012 31/01/2013 28/02/2013 15/03/2013 31/03/2013 28/02/2013 80-0 0-8 28/02/2013 2- xzkgdksa dks lcksZÙke lsok çnku djukA 23-50 lsok xq.koÙkk esa o`f 15000 dEIwVjh—r Mkdkjksa esa dojstA çkstsDV jks dkkZyksa esa çkfIr ds fnu forfjr iath—r Mkd dk çfrkr 2-00 94 93 92 90 85 78-4 0-0 78-4

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195 Annexure 4 Performance Evaluation Report 2012-13 ANNUAL REPORT 2013-14 Objectve Weight Acton Success Indicator Unit Weight Target/Criteria Value Achieve ment Performance Excellent Very Good Good Fair Poor Raw Score Weight- ed Score As aproved by HPC 100 90 80 70 60 Digitzaton of PIN code maps of high mail volume generatng cites Mumbai Chennai Pune Bangalore Hyderabad Noida Gurgaon Lucknow Cha ndig a r h Ahmedabad. -10 cites No. of cites 3.00 10 9 8 7 6 2 0.0 0.0 2 Collecton of address data in 20 State Capitals- Completon in number of cites No. of cites 3.01 20 18 16 14 12 18 90.0 2.71 18 Moderni- saton of Mail delivery Approval of the proposal for providing bicycles to Postmen for delivery of mail initaton of process.- Issuance of RFPs Date 1.00 31/12/2012 31/01/2013 28/02/2013 15/03/2013 31/03/2013 28/02/2013 80.0 0.8 28/02/2013 2. Provide best in class customer service 23.50 Enhance quality of services- Coverage in 15000 comput- erized post ofces Percentage of registered mails delivered on the day of receipt in Project Arrow Ofces 2.00 94 93 92 90 85 78.4 0.0 0.0 78.4

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196 vuqca/k 4 fu"iknu ewYkadu fjiksZV 201213 okf"kZd fjiksVZ 201314 mís Hkkj dkjZokbZ lQyrk dk lwpdkad bdkbZ Hkkj y dk ekin.M miyfC/k fu"iknu mRÏ"V cgqr vPNk vPNk larks"k- tud vlarks"k tud jkW vad Hkkfjr vad p ihlh kjk Fkk vuqeks fnr 100 90 80 70 60 çkstsDV jks dkkZyksa esa çkfIr ds fnu forfjr euhvkMZj dk çfrkr 2-00 95 94 93 91 85 86-6 62-67 1-25 86-6 çkstsDV sjks dkkZyksa esa fMftVykbTM kkrksa dk çfrkr 1-00 99 98 97 96 95 92-2 0-0 0-0 92-2 usV ls çkIr LihM iksLV oLrqvksa dk çfrkr 2-00 95 93 91 90 85 93-75 93-75 1-88 93-75 vkbZVh oa pvkj lfgr vk/kkjHkwr dkZdykiksa ds fy çkstsDV sjks ds rgr vfrfjä Mkdkjksa dks doj djuk lak 4-50 3000 2700 2400 2100 1800 3032 100-0 4-5 3032 yqd aM Qhy ds fy çkstsDV sjks ds rgr 400 Mkdkjksa dks doj djukA lak 3-00 400 360 320 280 240 650 100-0 3-0 650 çkstsDV sjks ds rgr doj fd x 1000 Mkdkjksa dh ckâ yskkijhkkA lak 3-00 1000 900 800 700 600 ykxw ugh ykxw ugh

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197 Annexure 4 Performance Evaluation Report 2012-13 ANNUAL REPORT 2013-14 Objectve Weight Acton Success Indicator Unit Weight Target/Criteria Value Achieve- ment Performance Excellent Very Good Good Fair Poor Raw Score Weight- ed Score As approved by HPC 100 90 80 70 60 of money orders delivered on the day of receipt in Project Arrow Ofces 2.00 95 94 93 91 85 86.6 62.67 1.25 86.6 of accounts digitzed in Project Arrow Ofces 1.00 99 98 97 96 95 92.2 0.0 0.0 92.2 Percentage of Speed Post artcles captured on the net 2.00 95 93 91 90 85 93.75 93.75 1.88 93.75 Coverage of additonal computerised Post ofces under Project Arrow for core actvites including IT HR Nos 4.50 3000 2700 2400 2100 1800 3032 100.0 4.5 3032 Coverage of 400 post ofces under Project Arrow for Look Feel No 3.00 400 360 320 280 240 650 100.0 3.0 650 External audit of 1000 post ofces under Project Arrow No 3.00 1000 900 800 700 600 N/A N/A

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198 vuqca/k 4 fu"iknu ewYkadu fjiksZV 201213 okf"kZd fjiksVZ 201314 mís Hkkj dkjZokbZ lQyrk dk lwpdkad bdkbZ Hkkj y dk ekin.M miyfC/k fu"iknu mRÏ"V cgqr vPNk vPNk larks"k- tud vlarks"k tud jkW vad Hkkfjr vad p ihlh kjk Fkk vuqeks fnr 100 90 80 70 60 Dlpsat dkkZyksa ij usV ls çkIr varjkZ"Vªh iklZy oLrq¡A 2-00 100 98 95 93 90 100 100-0 2-0 100 varjkZ"Vªh iklZyksa oa iath—r iksa gsrq wihw xq.koÙkk vuqçksx ifr dks viukuk Dlpsat dkkZy dh lak 2-00 4 3 2 1 0 4 100-0 2-0 4 çkstsDV sjks Mkdkjksa esa bysDVªkfud :i ls ikjsf"kr euh vkMZjksa dk çfrkr 2-00 96 95 94 93 90 94-1 81-0 1-62 94-1 3- Mkd lsokvksa dh igq¡p esa lq/kkj djuk 5-00 Mkd lsokvksa ds fy vklku igq¡p rFkk xzkeh.k kkkk Mkdkjksa esa vlajpukxr lqfo/kkvksa esa lq/kkjA kgjh o vnZ/kkgjh ksksa esa Ýsapkbth vkmVysV kksyuk dkkZyksa dh lak 3-00 250 225 200 175 150 255 100-0 3-0 255 vfrfjä foHkkxh kkkk Mkdkjksa ds fy cqfuknh midj.kksa dk çko/kku dkkZyksa dh lak 2-00 10000 9000 8000 7000 6000 14824 100-0 2-0 14824 4- foÙkh lsokvksa dk fodkl 11-00 vkjihyvkbZ dojst esa o`f tsaVksa dh fuqfä ds ek/e ls Mkd thou chek ds dojst dk foLrkj lak 2-00 3000 2800 2600 2400 2200 4724 100-0 2-0 4724

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199 Annexure 4 Performance Evaluation Report 2012-13 ANNUAL REPORT 2013-14 mís Hkkj dkjZokbZ lQyrk dk lwpdkad bdkbZ Hkkj y dk ekin.M miyfC/k fu"iknu mRÏ"V cgqr vPNk vPNk larks"k- tud vlarks"k tud jkW vad Hkkfjr vad p ihlh kjk Fkk vuqeks fnr 100 90 80 70 60 Dlpsat dkkZyksa ij usV ls çkIr varjkZ"Vªh iklZy oLrq¡A 2-00 100 98 95 93 90 100 100-0 2-0 100 varjkZ"Vªh iklZyksa oa iath—r iksa gsrq wihw xq.koÙkk vuqçksx ifr dks viukuk Dlpsat dkkZy dh lak 2-00 4 3 2 1 0 4 100-0 2-0 4 çkstsDV sjks Mkdkjksa esa bysDVªkfud :i ls ikjsf"kr euh vkMZjksa dk çfrkr 2-00 96 95 94 93 90 94-1 81-0 1-62 94-1 3- Mkd lsokvksa dh igq¡p esa lq/kkj djuk 5-00 Mkd lsokvksa ds fy vklku igq¡p rFkk xzkeh.k kkkk Mkdkjksa esa vlajpukxr lqfo/kkvksa esa lq/kkjA kgjh o vnZ/kkgjh ksksa esa Ýsapkbth vkmVysV kksyuk dkkZyksa dh lak 3-00 250 225 200 175 150 255 100-0 3-0 255 vfrfjä foHkkxh kkkk Mkdkjksa ds fy cqfuknh midj.kksa dk çko/kku dkkZyksa dh lak 2-00 10000 9000 8000 7000 6000 14824 100-0 2-0 14824 4- foÙkh lsokvksa dk fodkl 11-00 vkjihyvkbZ dojst esa o`f tsaVksa dh fuqfä ds ek/e ls Mkd thou chek ds dojst dk foLrkj lak 2-00 3000 2800 2600 2400 2200 4724 100-0 2-0 4724 Objec- tve Weight Acton Success Indicator Unit Weight Target/Criteria Value Achieve- ment Performance Excellent Very Good Good Fair Poor Raw Score Weight- ed Score As ap- proved by HPC 100 90 80 70 60 Internatonal Parcel Artcles captured on the net at o/o exchange 2.00 100 98 95 93 90 100 100.0 2.0 100 Adopton of UPU Quality Applicatons Systems for Internatonal parcels and registered leters No.of O/o ex- change 2.00 4 3 2 1 0 4 100.0 2.0 4 of money orders transmited electronically in Project Arrow Ofces 2.00 96 95 94 93 90 94.1 81.0 1.62 94.1 3. Improv- ing the reach of postal services 5.00Easy access to Postal services and improvement of infrastr uc ture facilites to rural BOs Opening Franchisee Outlets in urban semi- urban areas No of ofces 3.00 250 225 200 175 150 255 100.0 3.0 255 Provision for In fr as tr uctur al equipments for EDBOs No of ofces 2.00 10000 9000 8000 7000 6000 14824 100.0 2.0 14824 4. Develop fnancial services 11.00 Increase in RPLI coverage Expansion of coverage of PLI through engage- ment of agents Num- ber 2.00 3000 2800 2600 2400 2200 4724 100.0 2.0 4724

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200 vuqca/k 4 fu"iknu ewYkadu fjiksZV 201213 okf"kZd fjiksVZ 201314 mís Hkkj dkjZokbZ lQyrk dk lwpdkad bdkbZ Hkkj y dk ekin.M miyfC/k fu"iknu mRÏ"V cgqr vPNk vPNk larks"k- tud vlarks"k tud jkW vad Hkkfjr vad p ihlh kjk Fkk vuqeks fnr 100 90 80 70 60 xzkeh.k vkcknh ds fy chek dojst esa o`f lak fefyu esa 1-50 1-5 1-4 1-3 1-2 1-1 1-752 100-0 1-5 1-752 Oixr i‚fyflksa dks nksckjk pkyw djuk lak fefyu esa 0-50 0-50 0-45 0-40 0-35 0-30 0-25 0-0 0-0 0-25 lHkh lfdZyksa dks doj djrs gq dkZkkykvksa dk vkkstu lak 1-00 50 45 43 42 40 276 100-0 1-0 276 Hkkjrh Mkd cSad ds fy elkSnk Mhihvkj rSkj djuk Mhihvkj dk vuqeksnu rkjhk 2-00 31/12/2012 31/01/2013 28/02/2013 15/03/2013 31/03/2013 ykxw ugha ykxw ugha çks|Hkou vk/kkfjr yskkdj.k dk dkkZUou yskkkh"kksaZ ifjlaifÙkksa nsrkvksa oa vk rFkk O dh igpku rFkk ladyu rkjhk 2-00 31/12/2012 31/01/2013 28/02/2013 15/03/2013 31/03/2013 28/2/2013 80-0 1-6 28/02/2013 yskkpkVZ dk iquxZBu rkjhk 2-00 31/12/2012 31/01/2013 28/02/2013 31/03/2013 30/11/2012 100-0 2-0 30/11/2012 5- ekStwnk Oolkksa rFkk u Oolkksa esa o`f 11-00 xzkgd dh t:jrksa dh igpku djuk okf"kZd foi.ku vak losZk.k rFkk Mkd gsrq xzkgd dh t:jrksa dk foys"k.k rkjhk 2-00 31/12/2012 15/01/2013 31/01/2013 28/02/2013 15/03/2013 20/01/2013 86-88 1-74 20/01/2013

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201 Annexure 4 Performance Evaluation Report 2012-13 ANNUAL REPORT 2013-14 Objectve Weight Acton Success Indicator Unit Weight Target/Criteria Value Achieve- ment Performance Excellent Very Good Good Fair Poor Raw Score Weight- ed Score As approved by HPC 100 90 80 70 60 Increase in coverage of insurance of rural populaton Num- ber in million 1.50 1.5 1.4 1.3 1.2 1.1 1.752 100.0 1.5 1.752 Revival of lapsed policies No. in million 0.50 0.50 0.45 0.40 0.35 0.30 0.25 0.0 0.0 0.25 Co n d u cti n g w or k shop s covering all circles Nos 1.00 50 45 43 42 40 276 100.0 1.0 276 Prepare draf DPR for Post Bank of India Approval of DPR Date 2.00 31/12/2012 31/01/2013 28/02/2013 15/03/2013 31/03/2013 N/A N/A Implementa- ton of Accrual Based Accountng Identifica-tion and compila- ton of Heads of Accounts assets liabilites and income expendi-ture Date 2.00 31/12/2012 31/01/2013 28/02/2013 15/03/2013 31/03/2013 28/02/2013 80.0 1.6 28/02/2013 R e s tr uc-tur e of Chart of Account Date 2.00 31/12/2012 31/01/2013 28/02/2013 31/03/2013 30/11/2012 100.0 2.0 30/11/2012 5. Grow in existng Businesses and new Business 11.00 Id en ti f yi n g c us t om e r needs Annual Mark e t shar e sur v e y and analysis of cus t omer needs for Posts Date 2.00 31/12/2012 15/01/2013 31/01/2013 28/02/2013 15/03/2013 20/01/2013 86.88 1.74 20/01/2013

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202 vuqca/k 4 fu"iknu ewYkadu fjiksZV 201213 okf"kZd fjiksVZ 201314 mís Hkkj dkjZokbZ lQyrk dk lwpdkad bdkbZ Hkkj y dk ekin.M miyfC/k fu"iknu mRÏ"V cgqr vPNk vPNk larks"k- tud vlarks"k tud jkW vad Hkkfjr vad p ihlh kjk Fkk vuqeks fnr 100 90 80 70 60 Oolk esa o`f LIkhM iksLV ds jktLo esa o`f 2-00 20 15 10 8 5 40-67 100-0 2-0 40-67 vUrjkZ"Vªh Mkd iklZyksa ds fy ifjkr esa o`f 2-00 10 8 6 5 0 1-55 63-1 1-26 1-55 orZeku rFkk u mRikn oa lsokvksa ds Ook esa o`f jktLo o`f esa 2-00 10 8 7 5 0 13-88 100-0 2-0 13-88 ykxr fu/kkZj.k ç.kkyh dk fMtkbu dksj flLVe ds lkFk dhdj.k rkjhk 3-00 28/02/2013 15/03/2013 28/03/2013 30/03/2013 31/03/2013 05/09/2012 100-0 3-0 05/09/2012 6- Okolkfd dkZcy dk Okolkfd fodkl 5-00 çfkk.k lqfo/kkvksa dk foLrkj çfkk.k kerk esa o`f uksMl dh lak 1-00 450 405 360 315 225 878 100-0 1-0 878 kerk fuekZ.k dkkZØeksa dk fodkl LVkQ dh lak 1-00 100 90 80 70 50 116 100-0 1-0 116 feM dSfjj çfkk.k dkZØe LVkQ dh lak 1-00 30000 27000 24000 21000 15000 36519 100-0 1-0 36519 xzkeh.k Mkd lsodksa ¼thMhl½ dks çfkk.k LVkQ dh lak 1-00 25000 22500 20000 17500 12500 35998 100-0 1-0 35998

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203 Annexure 4 Performance Evaluation Report 2012-13 ANNUAL REPORT 2013-14 mís Hkkj dkjZokbZ lQyrk dk lwpdkad bdkbZ Hkkj y dk ekin.M miyfC/k fu"iknu mRÏ"V cgqr vPNk vPNk larks"k- tud vlarks"k tud jkW vad Hkkfjr vad p ihlh kjk Fkk vuqeks fnr 100 90 80 70 60 Oolk esa o`f LIkhM iksLV ds jktLo esa o`f 2-00 20 15 10 8 5 40-67 100-0 2-0 40-67 vUrjkZ"Vªh Mkd iklZyksa ds fy ifjkr esa o`f 2-00 10 8 6 5 0 1-55 63-1 1-26 1-55 orZeku rFkk u mRikn oa lsokvksa ds Ook esa o`f jktLo o`f esa 2-00 10 8 7 5 0 13-88 100-0 2-0 13-88 ykxr fu/kkZj.k ç.kkyh dk fMtkbu dksj flLVe ds lkFk dhdj.k rkjhk 3-00 28/02/2013 15/03/2013 28/03/2013 30/03/2013 31/03/2013 05/09/2012 100-0 3-0 05/09/2012 6- Okolkfd dkZcy dk Okolkfd fodkl 5-00 çfkk.k lqfo/kkvksa dk foLrkj çfkk.k kerk esa o`f uksMl dh lak 1-00 450 405 360 315 225 878 100-0 1-0 878 kerk fuekZ.k dkkZØeksa dk fodkl LVkQ dh lak 1-00 100 90 80 70 50 116 100-0 1-0 116 feM dSfjj çfkk.k dkZØe LVkQ dh lak 1-00 30000 27000 24000 21000 15000 36519 100-0 1-0 36519 xzkeh.k Mkd lsodksa ¼thMhl½ dks çfkk.k LVkQ dh lak 1-00 25000 22500 20000 17500 12500 35998 100-0 1-0 35998 Objectve Weight Acton Success Indicator Unit Weight Target/Criteria Value Achieve- ment Performance Excellent Very Good Good Fair Poor Raw Score Weighted Score As ap- proved by HPC 100 90 80 70 60 Growth of business Revenue growth of Speed Post 2.00 20 15 10 8 5 40.67 100.0 2.0 40.67 Increase in trafc for inter - natonal postal parcels 2.00 10 8 6 5 0 1.55 63.1 1.26 1.55 Growth of Business in existng and new products Services of Revenue Growth 2.00 10 8 7 5 0 13.88 100.0 2.0 13.88 Design of costng system Integraton with core system Date 3.00 28/02/2013 15/03/2013 28/03/2013 30/03/2013 31/03/2013 05/09/2012 100.0 3.0 05/09/2012 6. Develop Profes- sional workforce 5.00 Expansion of training facilites Increase in train- ing capacity Num- ber of nodes 1.00 450 405 360 315 225 878 100.0 1.0 878 Capacity Building Development Programmes Num- ber of Staf 1.00 100 90 80 70 50 116 100.0 1.0 116 Mid Career Train- ing Programmes Num- ber of Staf 1.00 30000 27000 24000 21000 15000 36519 100.0 1.0 36519 Training of Gram- in Dak Sewaks GDS Num- ber of Staf 1.00 25000 22500 20000 17500 12500 35998 100.0 1.0 35998

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204 vuqca/k 4 fu"iknu ewYkadu fjiksZV 201213 okf"kZd fjiksVZ 201314 mís Hkkj dkjZokbZ lQyrk dk lwpdkad bdkbZ Hkkj y dk ekin.M miyfC/k fu"iknu mRÏ"V cgqr vPNk vPNk larks"k- tud vlarks"k tud jkW vad Hkkfjr vad p ihlh kjk Fkk vuqeks fnr 100 90 80 70 60 Okid çfkk.k kstuk rSkj djuk kstuk dks vafre :i nsuk rkjhk 1-00 31/08/2012 30/09/2012 31/10/2012 30/11/2012 31/12/2012 18/07/2012 100-0 1-0 18/07/2012 7 jk"Vªh Mkd uhfr 2-00 jk"Vªh Mkd uhfr dks vafre :i nsuk jk"Vªh Mkd uhfr dk vuqeksnu rkjhk 2-00 30/11/2012 15/12/2012 31/12/2012 15/01/2013 31/01/2013 ykxw ugh ykxw ugh vkjQMh ç.kkyh dk çHkkoh dkZdj.k 3-00 vuqeksnu gsrq elkSnk le ij çLrqr djuk le ij çLrqfr rkjhk 2-00 05/03/2012 06/03/2012 07/03/2012 08/03/2012 09/03/2012 06/03/2012 90-0 1-8 06/03/2012 le ij fu"d"kZ çLrqr djuk le ij çLrqfr rkjhk 1-00 01/05/2013 03/05/2013 04/05/2013 05/05/2013 06/05/2013 02/05/2012 95-0 0-95 30/04/2013 çkklfud lq/kkj 6-00 Hkz"Vkpkj ds laHkkfor tksfke dks de djus ds fy çkked dkZuhfrksa dk dkkZUou dkkZUou dk 2-0 100 95 90 85 80 100 100-0 2-0 100 vuqeksfnr dkZ kstuk ds vuqlkj vkbZlvks 9001 dk dkkZUou doj fd x çpkyu ds ks 2-0 100 95 90 85 80 0 0-0 0-0 0 foHkkxh vfHkuo dkZ kstuk ¼vkbZih½ dh Fkk le rSkjh le ij çLrqfr rkjhk 2-0 01/05/2013 02/05/2013 03/05/2013 06/05/2013 07/05/2013 15/11/2012 100-0 2-0 15/11/2012

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205 Annexure 4 Performance Evaluation Report 2012-13 ANNUAL REPORT 2013-14 Objectve Weight Acton Success Indicator Unit Weight Target/Criteria Value Achieve- ment Performance Excellent Very Good Good Fair Poor Raw Score Weight- ed Score As ap- proved by HPC 100 90 80 70 60 Preparaton of comprehensive training plan Finalisaton of plan Date 1.00 31/08/2012 30/09/2012 31/10/2012 30/11/2012 31/12/2012 18/07/2012 100.0 1.0 18/07/2012 7. Natonal Postal Policy 2.00 Finalisaton of Natonal Postal Policy Approval of Natonal Postal Policy Date 2.00 30/11/2012 15/12/2012 31/12/2012 15/01/2013 31/01/2013 N/A N/A Efcient Functoning of the RFD System 3.00 Timely submission of Draf for Approval On-tme submission Date 2.00 05/03/2012 06/03/2012 07/03/2012 08/03/2012 09/03/2012 06/03/2012 90.0 1.8 06/03/2012 Timely submission of Results On - tme submission Date 1.00 01/05/2013 03/05/2013 04/05/2013 05/05/2013 06/05/2013 02/05/2012 95.0 0.95 30/04/2013 Admin- istratve Reforms 6.00 Implement mitgatng strategies for reducing potental risk of corrupton of implementaton 2.0 100 95 90 85 80 100 100.0 2.0 100 Implement ISO 9001 as per the approved acton plan Area of operatons covered 2.0 100 95 90 85 80 0 0.0 0.0 0 Timely preparatonof departmental Innovaton Acton Plan IAP On-tme submis - sion Date 2.0 01/05/2013 02/05/2013 03/05/2013 06/05/2013 07/05/2013 15/11/2013 100.0 2.0 15/11/2012

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206 vuqca/k 4 fu"iknu ewYkadu fjiksZV 201213 okf"kZd fjiksVZ 201314 mís Hkkj dkjZokbZ lQyrk dk lwpdkad bdkbZ Hkkj y dk ekin.M miyfC/k fu"iknu mRÏ"V cgqr vPNk vPNk larks"k- tud vlarks"k tud jkW vad Hkkfjr vad p ihlh kjk Fkk vuqeks fnr 100 90 80 70 60 eaky/ foHkkx dh vkarfjd dqkyrk/ çfrfØk kerk/lsok ifjnku esa lq/kkj 4-00lsoksÙke dk dkkZUou ukxfjd kks"k.k i ds dkkZUou dh Lora yskk ijhkk 2-0 100 90 80 70 60 93 93-0 1-86 93 tufkdkr fuokj.k ç.kkyh ds dkkZUou dh Lora yskk ijhkk 2-0 100 90 80 70 60 64-16 64-16 1-28 64-16 foÙkh tokcnsgh laca/kh OoLFkk dk vuqikyu lqfufpr djuk 1-50 ihlh fjiksVZ ij ihlh lfpoky dks xbZ dkjZokbZ fjiksVZ le ij çLrqr djuk o"kZ ds nkSjku ihlh kjk lsln esa fjiksVZ çLrqr djus dh rkjhk ls fu/kkZfjr vof/k ¼6 ekg½ ds vUnj çLrqr dh xbZ dkjZokbZ fjiVksaZ dk çfrkr 0-5 100 90 80 70 60 100 100-0 0-5 100 31-3-2012 ds igys laln esa çLrqr fuad vkSj egkyskk ijhkd dh fjiksVZ ds v‚fMV iSjk ij yafcr dh xbZ dkjZokbZ uksV dk khkz fuiVku o"kZ ds nkSjku fuiVk x cdkk Vhu dk çfrkr 0-5 100 90 80 70 60 66-67 66-67 0-33 66-67 31-3-2012 ds igys laln esa çLrqr ihlh fjiksVZ ij yafcr Vhvkj dk khkz fuiVku o"kZ ds nkSjku fuiVk x cdkk Vhvkj çfrkr 0-5 100 90 80 70 60 100 100-0 0-5 100 dqy lexz Ldksj: 65.08 lexz iheMh : 64.1

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207 Annexure 4 Performance Evaluation Report 2012-13 ANNUAL REPORT 2013-14 mís Hkkj dkjZokbZ lQyrk dk lwpdkad bdkbZ Hkkj y dk ekin.M miyfC/k fu"iknu mRÏ"V cgqr vPNk vPNk larks"k- tud vlarks"k tud jkW vad Hkkfjr vad p ihlh kjk Fkk vuqeks fnr 100 90 80 70 60 eaky/ foHkkx dh vkarfjd dqkyrk/ çfrfØk kerk/lsok ifjnku esa lq/kkj 4-00lsoksÙke dk dkkZUou ukxfjd kks"k.k i ds dkkZUou dh Lora yskk ijhkk 2-0 100 90 80 70 60 93 93-0 1-86 93 tufkdkr fuokj.k ç.kkyh ds dkkZUou dh Lora yskk ijhkk 2-0 100 90 80 70 60 64-16 64-16 1-28 64-16 foÙkh tokcnsgh laca/kh OoLFkk dk vuqikyu lqfufpr djuk 1-50 ihlh fjiksVZ ij ihlh lfpoky dks xbZ dkjZokbZ fjiksVZ le ij çLrqr djuk o"kZ ds nkSjku ihlh kjk lsln esa fjiksVZ çLrqr djus dh rkjhk ls fu/kkZfjr vof/k ¼6 ekg½ ds vUnj çLrqr dh xbZ dkjZokbZ fjiVksaZ dk çfrkr 0-5 100 90 80 70 60 100 100-0 0-5 100 31-3-2012 ds igys laln esa çLrqr fuad vkSj egkyskk ijhkd dh fjiksVZ ds v‚fMV iSjk ij yafcr dh xbZ dkjZokbZ uksV dk khkz fuiVku o"kZ ds nkSjku fuiVk x cdkk Vhu dk çfrkr 0-5 100 90 80 70 60 66-67 66-67 0-33 66-67 31-3-2012 ds igys laln esa çLrqr ihlh fjiksVZ ij yafcr Vhvkj dk khkz fuiVku o"kZ ds nkSjku fuiVk x cdkk Vhvkj çfrkr 0-5 100 90 80 70 60 100 100-0 0-5 100 Objectve Weight Acton Success Indicator Unit Weight Target/Criteria Value Achieve- ment Performance Excel- lent Very Good Good Fair Poor Raw Score Weight- ed Score As ap- proved by HPC 100 90 80 70 60 Improving Internal Efciency/ Responsiveness/ Service delivery of Ministry/ Department 4.00 Implementaton of Servotam Independent Audit of Implementaton of Citzen’s Charter 2.0 100 90 80 70 60 93 93.0 1.86 93 Independent Audit of implementaton of public grievance redressal system 2.0 100 90 80 70 60 64.16 64.16 1.28 64.16 Ensuring compliance to the Financial Accountability Framework 1.50 Time ly submission of ATRs to the PAC Sect. on PAC Reports Percentage of ATRs submited within due date 6 months from the date of presentaton of Report to Parliament by PAC during the year. 0.5 100 90 80 70 60 100 100.0 0.5 100 Early disposal of pending ATNs on Audit Paras of CAG Reports pr e sen t e d t oP ar liam e n t b e f o r e 31.3.2012 Percentage of outstanding ATNs disposed of during the year 0.5 100 90 80 70 60 66.67 66.67 0.33 66.67 Early disposal of pending ATRs on PAC Reports presented to P arl i amen t b e f o r e 31.3.2012 Percentage of outstanding ATRs disposed of during the year 0.5 100 90 80 70 60 100 100.0 0.5 100 Mandatory Objectve s TOTAL COMOSITE SCORE: 65.08 PMD COMPOSITE: 64.1

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A set of two commemorative postage stamps issued on “Sachin Tendulkar-200 th Test Match” on 14 th November 2013 by the Department of Posts. Mkd foHkkx kjk 14 uoEcj 2013 dks ÞlfPku rsanqydj µ 200 oka VsLV eSPkß ij nks Lekjd Mkd fVdVksa dk d lsV tkjh fdk xkA

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tujy iksLV vkWfQl eqEcbZ Mkd foHkkx laln ekxZ UkbZ fnYyh µ 110001

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