frankfinn hospitality assignment

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ACKNOWLEDGMENT I would like to thank “ Frankfinn Institute of Air Hostess Training” to give me this opportunity. And also thank Hospitality Trainer Mr. Johnson Sir for the tremendous support and encouragement he has shown to all of us to do this project.

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The Oberoi Group, founded in 1934, now employs about 12,000 people worldwide and owns and manages about thirty hotels and five luxury cruisers. Oberoi Amarvilas , Agra, ranks amongst the Top 10 Hotel Spas Asia-Pacific, Africa, and the Middle East of the Travel + Leisure magazine. [9], and also Rank 3rd in Best Hotels in Asia in 2007 [10]. Other activities include airline catering, management of restaurants and airport bars, travel and tour services, car rental, project management and corporate air charters. The Group has a number of hotels worldwide, latest hotel additions being in Singapore, Saudi Arabia, Sri Lanka, Nepal, Egypt and Africa .

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Rai Bahadur Mohan Singh Oberoi (August 15, 1898 — May 3, 2002) was a renowned Indian hotelier, widely regarded as the father of 20th century India's hotel business, was the founder Chairman of Oberoi Hotels & Resorts, India's second-largest hotel company, with 35 luxury hotels in India, Sri Lanka, Nepal, Egypt, Australia and Hungary. A centenarian, he is acknowledged for putting the Indian hoteliering on the global map by successfully establishing noted hotel brands like Oberoi and Trident worldwide. he was revered in his later years as a far-ranging visionary who provided a modern structural model for South Asia's tourism and hospitality services industry. He was awarded the one of India's highest civilian awards the Padma Bhushan in 2001 HISTORY

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The Oberoi Group Hotels in India The Oberoi , Amarvilas , Agra The Oberoi , Bangalore The Oberoi , New Delhi The Oberoi Rajvilas , Jaipur The Oberoi Grand, Kolkata The Oberoi , Mumbai The Oberoi Cecil, Shimla The Oberoi Udaivilas , Udaipur Oberoi Maidens Hotel, Delhi Clarkes Hotel Shimla Oberoi Vrinda Luxury House Boat

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Introduction The Oberoi , Mumbai, is located in the middle of the financial zone of this bustling metropolis, which is the financial and film making capital of India (formerly known as Bombay). This luxury hotel, with its grand façade and well appointed rooms, has won several awards and recognition, including a place on Conde Nast's gold List. It has been ranked amongst the best hotels in the world by Asiamoney magazine and Travel + Leisure. Basic Data Name: The Oberoi , Mumbai Category: 5 star delux Contact Location: Nariman Point, Mumbai 400 021, India. Number of rooms: 333 spacious rooms, including 11 executive suites, 6 deluxe suites and 4 presidential suites.

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24-hour front desk Restaurant(s) in hotel Bar/lounge Air-conditioned public areas Currency exchange Fitness facilities Internet access in public areas - high speed Internet access - wireless Number of rooms: 287 Laundry facilities Medical assistance available Audio-visual equipment Banquet facilities Swimming pool - outdoor Concierge desk Multiple conference/meeting rooms Dry cleaning/laundry service Elevator/lift Express check- in Gift shops or newsstand Hair salon Health club On-site medical assistance available Wireless (high-speed) Internet access Massage - spa treatment room(s) Multiple small meeting rooms Parking (free) Parking (valet) Porter/bellhop Room service Safe-deposit box - front desk Number of restaurants 3 24-hour business center Security guard Shoe shine Shopping on site On-site car rental Fax machine Photocopy machines Spa services on site Suitable for children Swimming pool HOTEL AMENITIES

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Refined in design detail and meticulously appointed, the guest rooms and suites are luxurious havens of contemporary elegance. Newly renovated 73 suites and 214 rooms are luxuriously furnished and feature the latest technology with a focus on comfort and convenience. All rooms feature dark oak wood floor, deep walnut furniture, leather clad headboard in pale ivory, hand tufted rug and brilliant colours of the specially commissioned oil paintings. An iPod docking station, a High Definition Media Interface (HDMI) hub in the writing desk to connect electronic devices to the large television and WiFi are some of the technology features in each room. ROOMS & SUITES

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Introduction Located in the heart of downtown Bangalore, The Oberoi, Bangalore is one of the premier 5 star hotels in India. It has won several awards, including The Executive choice Award from Asiamoney Magazine, two for Best Kept Garden And Buildings (1998, 2000) from Bangalore Urban Arts commission; apart from a Certificate of Achievement from Green Globe Travel and Tourism Council . Health Facilities For leisure and fitness, SMS Hotel Jaipur offers fully equipped gymnasium for workouts. The cool waters of the pool can be enjoyed for relaxation or passing away the time. you can also avail of the sports facilities available at the hotel . The Oberoi, Bangalore

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The Oberoi Udaivilas Introduction Nestled amidst the picturesque Himalayan ranges, the erstwhile British hill station of Shimla, Himachal Pradesh, is a tourist's paradise. The Clarke's Hotel, maintained by the Oberoi Group of Hotels and Resorts, is a quiet, cozy tourist resort set amidst the splendor of the Himalayan town. Built in 1898, this is one of the oldest hotels in Shimla, if not India. Overlooking Shimla's heart, The Mall, this is a charming, quaint getaway for those who wish to experience the charms of the bygone British era in India .

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Basic Data Name: The Oberoi Udaivilas Category: 5 star Location: Haridasji Ki Magri, Udaipur - 313001, Rajasthan, India. Number of rooms: 86, including 63 deluxe rooms, 19 superior rooms, 3 luxury suites and the luxurious Kohinoor suite .

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Introduction The Oberoi Rajvilas at Jaipur overlooks the colorful and vibrant "pink city". The magnificent fort setting, together with 32 acres of gardens landscaped in the style favored by Rajasthani royalty, take you back to the days of the Rajput warriors and princesses. The Oberoi Rajvilas has won many awards and recognitions, and has been declared the 3rd best value hotel in Asia by the Travel + Leisure 2005 polls, and an Editors' Choice Award from Harpers. Basic Data Name The Oberoi Rajvilas, Jaipur Location Goner Road, Jaipur Category 5 star Number of Rooms 54 The Oberoi Rajvilas

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Introduction Built in 1900, The Oberoi Maidens Hotel is famed for its elegant, colonial era façade and quiet, private rooms. Situated close to the Delhi University campus, as well as the busy Chandni Chowk market, the Oberoi Maidens is a good option for tourists who wish to explore the sights and sounds of Delhi. Basic Data State New Delhi City New Delhi Category 5 Star Location 7 Sham Nath Marg, New Delhi - 110054, India. Group Oberoi Group of Hotels The Oberoi Maidens Hotel

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Facilities The Oberoi Grand, Kolkata, caters to those who wish to hold business conferences. The conference room has a fax machine, PCs with Internet, and the hotel provides secretarial service. The large ballroom seats up to 800 people and can be used for conferences or get togethers. Introduction The Oberoi Grand stands on the historic Chowringee crossing of Job Charnock's Kolkata. It is over 125 years old, and one of the oldest luxury hotels in India. It has been declared the 'Best Business Hotel in Asia' by International Business Asia, a subsidiary of CNBC. The tourism department of West Bengal, India, also awarded it the 'Best Hotel in the 5 star Category in Eastern India' prize. The Oberoi Grand

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Basic Data Name: The Oberoi Grand Category: 5 star Contact Location: 15, Jawaharlal Nehru Marg, Kolkata, India. Number of rooms: Total 216 well appointed rooms. 130 superior rooms, 36 premium rooms, 41deluxe rooms, 3 suites each in junior, deluxe and executive categories

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Introduction Located in the picturesque hill capital of Himachal Pradesh, The Oberoi Cecil is a remnant of the days of British rule over India. Its 120-year-old façade, wooden floors, Victorian era furniture and old fashioned fireplaces transport you to the bygone times when Shimla was the summer station of the British. The mighty Himalayan ranges provide an apt backdrop to this cozy, yet majestic, hotel. Basic Data Name: The Oberoi Cecil, Shimla. Category: 5 star Contact Location: Chaura Maidan, Shimla 171 0001. Himachal Pradesh The Oberoi Cecil, Shimla.

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Introduction The Oberoi Luxury Houseboat Vrinda is a floating luxury hotel for tourists who wish to tour the entrancing backwaters of Kerala. The Motor Boat gently floats through the canals and backwaters of God's Own Country as you relax on the decks with a camera. The Oberoi Vrinda Luxury houseboat Health Facilities For leisure and fitness, Ushakirn Palace Gwalior features the Jiva Spa where you can get both traditional Ayurvedic and more modern Western Spa Treatments and Therapies. Enjoy a dip in the cool blue waters of the pool to forget all get over from tiredness. Enjoy billiards, chess and backgammon at the hotel premises. The library at the hotel is well stocked with books of various topics and is an interesting companion on your vacations. Visit the souvenir shop where you can get something of interest or use.

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Basic Data Name: The Oberoi Vrinda Luxury houseboat Category: 5 star Contact Location: C-46/452 (II), Bristow Road, Willingdon Islands, Cochin-682003, Kerala, India. Number of cabins: 8 at lower deck level

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J. Willard Marriott, who had relocated with his business partner Hugh Colton and his wife Alice from Utah to Washington, D.C. , started the company in 1927, when he operated a curbside food stand selling A&W Root Beer in the Columbia Heights neighborhood of Washington at 14th Street and Park Road NW. He would later rename the food stand The Hot Shoppe, adding Mexican food items to the menu. [2][3] Marriott's business expanded to Baltimore, Maryland , in 1934, shortly after which the company started its food services division. During the Second World War , the business expanded to include the management of food services in defense plants and government buildings, such as the U.S. Treasury . Then in the 1950s, Hot Shoppes, Inc. started providing food services to public schools and to Children's Hospital in 1955, a contract which they held for 35 years. Marriott's restaurant chain grew, and the company went public in 1953. In 1957, he expanded his business to hotels , opening the first Marriott hotel—actually a motel , the Twin Bridges Motor Hotel —in Arlington County, Virginia . The company became Marriott, Inc., in 1967. Two large chains were added to the group, the Big Boy family restaurants in 1967 and Roy Rogers Family Restaurants in 1968. Over the years, Marriott's company interests expanded. Continuing with food services, Marriott eventually invented airline in-flight food service. This segment of their enterprise continues to be a large part of their business, providing food services to many major airlines. Ultimately, Hot Shoppes, Inc. changed its name, becoming the Marriott Corporation in 1967. [4 HISTORY

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In 1976, Marriott opened two theme parks called Marriott's Great America in California and Illinois . The parks had replicas of the first Hot Shoppes. Both parks were sold in the mid-1980s. In 1980, the company purchased the Howard Johnson's restaurant chain and acquired Host International in 1982. By 1984, Marriott had formed a vacation time-share division, now called Marriott Vacation Club International , and a senior-living division. The Marriott Corporation ended its existence as a single company in 1993, when it was split into two separate entities: 1) Marriott International Corporation, which operated the hotel and lodging aspect of the business and Marriott Vacation Club International, and 2) Host Marriott Corporation, the new name for the original Marriott Corporation and operating the Marriott Food Services Management. The last Hot Shoppes restaurant, located in the Marlow Heights Shopping Center , closed on December 2, 1999.

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Accommodations Located on Florida's Gulf of Mexico, along 3.5 miles of tropical powder sand beaches, newly renovated Balinese-styled resort offers 727 casually luxurious rooms and suites that surround you with feelings of well-being, balance and harmony. All of Marco Island Marriott Beach Resort's rooms and suites offer guests a home away from home with various unique and indulgent amenities to make each stay as comfortable as possible. During our recent renovations, we left no inch unturned to make our rooms unforgettable. Each of the guest room balconies were refreshed with floor-to-ceiling tinted windows and sleek new outdoor furniture to relax on while watching the stunning views of Marco Island and the Gulf of Mexico. The interiors of our accommodations received a facelift as well, boasting new high-definition plasma televisions and incorporating the new Marriott Bedding Package: a washable duvet with 300-thread count, triple-sheeted linens, topped with a decorative bed scarf. In addition, Marco Island Marriott Beach Resort is one of the first Marriott Hotels & Resorts to offer new ultra-adaptable rooms that are fully compatible with the way you work and play. Just check-in, plug-in and watch as your room adapts to your neeD d

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Swimming pool - outdoor Poolside bar Massage - spa treatment room(s) Steam room Technology helpdesk Concierge desk Complimentary newspapers in lobby Health club Fitness facilities Restaurant(s) in hotel Nightclub Room service (24 hours) Coffee shop or café Parking (free) Parking (valet) Limo or Town Car service available Banquet facilities Ballroom(s) Multiple small meeting rooms Multiple conference/meeting rooms HOTEL AMENITIES Audio-visual equipment WIFI Cell phone/mobile rental Secretarial services Business services Express check- in Number of rooms: 260 Safe-deposit box - front desk Porter/bellhop Express check-out Security guard 24-hour front desk Multilingual staff Tour assistance Currency exchange Translation services Gift shops Beauty services Medical assistance available Laundry facilities Dry cleaning/laundry service

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The Hotel has 104 well appointed rooms under the categories of Superior suite, Deluxe Suite, Executive Club and Deluxe Room, most of which offer a breathtaking view of the Bay of Bengal. Executive club Exclusive Set exclusively apart, this facility is geared to meet the needs of the business travelers on the move. The Executive Club Exclusive seeks to make their stay as comfortable as possible and pioneers a culture of corporate hospitality, where discreet efficiency and business-related services are a tradition. The Executive Club Lounge provides the ambience of a living room at home – ideal for holding informal business discussions. Superior and Deluxe suites A perfect tribute to the visionaries at the pinnacle of power. The Suites redefine the concept of Luxury for the corporate leaders. A perfect tribute to the visionaries at the pinnacle of power. The Suites redefine the concept of Luxury for the corporate leaders. ACCOMMODATION

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HOTEL AMENITIES Swimming pool - outdoor Massage - spa Steam room Technology helpdesk Concierge desk Complimentary newspapers in lobby Health club Fitness facilities Restaurant(s) in hotel Coffee shop or café Parking Limo or Town Car service available Banquet facilities Ballroom(s) Multiple small meeting rooms Multiple conference/meeting rooms WIFI Business services Currency exchange Translation services Beauty services Medical assistance Laundry facilities Dry cleaning/laundry service

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HOTEL AMENITIES Restaurant in hotel Helpdesk Less number of Rooms Phone Parking Rooms Laundry services

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FACILITIES TAJ KRISHNA GRAND BAY AKSHAYA Swimmjng pool Yes Yes No Spa Yes Yes No Restaurent Yes Yes Yes Banquet facilities Yes Yes No Dry cleaning/Laundry Yes Yes Yes Currency Exachange Yes Yes No Business Services Yes No No Coffeeshop Yes Yes No Fitness facilities Yes Yes No Parking Yes Yes Yes

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H orticulture

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Fidelio includes the various types of reservation. Eg : Individual, company, group, airlines, travel agents, etc. Waitlist reservations are done. Availabilities are displayed by room types. Manual and automatic rate assignment. Ability to form a standard confirmation letter and automatic printing of the same. RESERVATION PROCEDURE

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Automatic transfer of charges to another room or account. Other aspects of reservation such as search of guest by membership code by corporate ID, etc,. Multiple reservation for the same guest. Creates multiple traces for a guest Ability to print messages in multiple languages.

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Fidelio Hotel Management System is an integrated system. Features of Fidelio : It is an eco friendly as it reduces paper. Eliminates filling and storage cost. Hotels connected with this system will be seen by potential bookers around the world 24hours a day. Can offer negotiated rates that are only visible to corporate customers normal public rates will be available to everyone automatically. FIDELIO

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Offers connectivity to all Global Distribution Systems (GDS), with a private label service if required. Reservation can be delivered by Fax, E-mail and an interference is also provided so that the reservations detail sent from Fidelio do not have to be entered manually. The 2-way Interface will be able to update what rates and rooms customer wants available in this system automatically from Front Office.

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Disadvantages : It’s maintenance is also expensive as compared to other systems. If proper locking is not done anybody can access guest profile in front office and hence guest information can be easily altered or erased. Locator information of the guest gets deleted automatically after a particular time. During night auditing for 2 hrs the terminals are shut down thus check-in and check-out during the period can’t be taken through computers. The color coding in the floor plan is not prominent as shading causes confusion.

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9966511666 VIJAY VARMA

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