Presentation Transcript
Ensuring Performance Success Through Continuous Improvement :Ensuring Performance Success Through Continuous Improvement
Slide 2:Factors that Lead to Negative Performance Unclear team / job responsibilities
Unclear or lack of performance feedback
Inadequate physical environment, including improper tools, supplies, or workspace
Lack of motivation and incentives to perform as expected
Lack of skills and knowledge required for the job
Ineffective processes
Slide 3:Lifecycle Performance Improvement Model Lifecycle Performance Improvement is an eleven step, systematic methodology for identifying weaknesses and the root causes of performance problems, and implementing a solution that applies to those specific performance deficits.
Slide 4:1. Review Organizational Goals and Objectives
Slide 5:2. Define Desired Results
Slide 6:3. Define Actual Results
Slide 7:4. Identify Performance Gaps
Slide 8:5. Prioritize Areas of Improvement
Slide 9:6. Identify Other Weaknesses
Slide 10:7. Identify Root Causes
Slide 11:7. Identify Root Causes The following questions can aid in identifying root causes:
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Why did this event happen?
What occurred to create it?
What occurred prior?
What occurred following?
What is the significance of the event with respect to customer?
Who allowed this condition to exist?
Who was supervising this activity?
When did it occur?
Where (physical location, environmental condition)?
How did this condition originate?
Slide 12:8. Identify Solutions
Slide 13:9. Implement Solutions
Slide 14:10. Exchange Feedback / Monitor & Evaluate Performance
Slide 15:11. Monitor and Evaluate Performance