CRT-261 VCE Dumps

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SALESFORCE CRT-261 Certification Preparation for Service Cloud Consultant

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VceTests provide unique study material for the preparation of CRT-261 with 100 passing guarantee. Get latest CRT-261 VCE questions answers with testified CRT-261 practice test dumps. Our CRT-261 dumps are verified by the it experts and we provide CRT-261 real exam questions answers.

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Free Demo PDF + Practice Test Desktop Practice test Real Exam Questions Answers Features

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Question No:1 Milestones can be added to which three Object types Choose 3 answers A. Entitlement B. Work Order C. Service D. Case E. Account Answer: A B D CRT-261 Questions Answers

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Question No:2 A company is planning for the migration of an existing knowledge base into Salesforce Knowledge. Which set of factors should be considered in selecting which articles to migrate A. Last modified date and frequent search terms B. Last modified date and number of recent article views C. Original creation date and average rating of articles D. Original creation date and total number of article views Answer: B CRT-261 Questions Answers

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Question No:3 Support agents need to verify that customers are eligible to receive customer support before they can update the Which two objects are used to verify that a customer is entitled to receive support Choose 2 Answers A. Contacts B. Products C. Service contracts D. Case history Answer: A C CRT-261 Questions Answers

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Question No:4 The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud. Which two solutions should a Consultant recommend Choose 2 answers A. Knowledge Base B. Customer Community C. Automatic Call Distribution D. Service Cloud Console Answer: A B CRT-261 Questions Answers

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Question No:5 Universal Containers has a single contact center that handles all service requests including chat Cases and web form submissions. It is important that Reps are assigned work evenly so that all requests are handled in the order they are received. How would a Consultant address this requirement A. Configure Case Assignment Rules B. Configure Omni-Channel with Most Available Routing C. Configure Live Agent Skills-based Routing D. Configure Omni-Channel with Least Active Routing Answer: B CRT-261 Questions Answers

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SALESFORCE CRT-261 Certification Preparation for Service Cloud Consultant

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