Telephoning English :Telephoning English By VanSight www.vansight.net


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Telephoning English :Telephoning English Today we are talking about making calls to people. The calls could be formal or informal calls. Formal calls are to people like lawyers, doctors, other office employees, any service Industry etc. Informal call is to people like friends, Parents etc… For example : Jaya has to make few calls today Lawyer’s office Her accountant Mother Friend 3


Telephoning - Formal :Telephoning - Formal Jaya dialed her lawyer's number Receptionist: 'Good morning XYZ Solicitors. How may I help you?' Jaya: ‘ Good morning. I'd like to speak to Mr. Sharma, please. It's Ms Jaya speaking.‘ Receptionist, 'I'll put you through; However a few minutes later, 'I'm sorry, Mr. Sharma is not available just now. He's in a meeting. Can I take a message?' 4


Telephoning - Formal :Telephoning - Formal Jaya: 'No, thank you. I need to speak to him personally. I'll call back,‘ 'When will he be free?' Receptionist: 'I really can't say, Ms Jaya, ‘'I know that he has meetings with clients all morning.‘ Jaya :'I'll ring back just after lunch and hope to be able to speak to him then,‘. Receptionist: 'Very well, Ms Jaya,‘ 'Goodbye.' 5


Telephoning - Formal :Telephoning - Formal Next, Jaya tried ringing her accountant. Receptionist 'If you'll hold on, Ms. Jaya, I'll see if Ms Uma is free,’ After a short pause, she said, 'No, I'm sorry, Ms Uma is away from her desk at the moment. Can I take a message or perhaps Ms Uma could call you back?‘ Jaya: 'Yes, please ask her to call me back as soon as possible,‘ 'I'll be in my office all afternoon. Thank you.' 6


Telephoning - informal :Telephoning - informal Jaya's next call was to a department store. 'Hello,' she said. 'Could I speak to someone in customer services, please?' Receiver: 'I'm sorry, the line is engaged just now. I'm afraid I'll have to put you on hold, ’After what seemed like a long time Jaya gave up and replaced the receiver. 7


Telephoning - informal :Telephoning - informal Then Jaya called her mother. “Hello” was the reply. Jaya: 'Hello, Mom,‘ 'I'm just ringing to say that I'll be home late tonight and so don't bother to cook dinner. I'll see you tonight.' 8


Telephoning - informal :Telephoning - informal Jaya's last call was to her friend Sai However she got a message from her answering machine. 'This is Sai speaking I'm sorry I'm not available to take your call right now, but if you leave a message and your name and number after the tone I'll get back to you as soon as possible.' Jaya said, 'Hi, Sai. It's Jaya here. I'm just ringing to confirm lunch on Tuesday. Look forward to seeing you. 9


Useful Expressions- call :Useful Expressions- call You call (someone) back when you have been out or unavailable when they have called you and you are phoning them, perhaps to find out what they wanted: Jaya is in a meeting just now. she says that she'll call you back this afternoon. I'm in the middle of a meeting just now. I'll call you back as soon as I can. 10


Useful Expressions- Get back :Useful Expressions- Get back Although it is slightly more informal: Your husband's in a meeting just now. He'll get back to you as soon as it finishes. I don't know if I'm free for lunch on Friday. I'll check my diary and get back to you right away. 11


I'll call back :I'll call back You say I'll call back when you are going to phone someone later, often because you have been unable to speak to the person or have been unable to get the information you want. You use I'll ring back in the same way: 'Mr. Blair is in a meeting just now, I'm afraid.‘ 'Thank you. I'll call back.' 'It will be tomorrow before we have the results of your blood tests.‘ 'Thank you. I'll ring back.' 12


The line is engaged :The line is engaged You say the line is engaged when someone else is already using the telephone line that someone wants to use. You can also use the line is busy in the same way: I'm sorry I can't put you through to Mr. Brown just now. The line is engaged. The line is busy. Would you like to hold or call back later? 13


Goodbye :Goodbye You say goodbye at the end of a telephone call: I'll certainly give your message to Mr. Smith. Goodbye. 1 must go now. Goodbye! If it is an informal call you might say bye or bye-bye instead of goodbye as these are both informal forms of goodbye: It's been good chatting to you again, but I really must go. Bye! Have a nice seventh birthday, Lea. Bye-bye! 14


Good morning/Good afternoon :Good morning/Good afternoon You say good morning or good afternoon depending on the time of day, instead of hello, when you are answering a formal business call, usually when you are working for a firm. It is common also to give the name of the firm and sometimes the nature of their business: Good morning. VanSight. Good afternoon. Apollo Hospital. hello You say hello when you answer the phone. You can use it on its own or you can say hello! ... speaking. Some people simply say their telephone number when answering the phone. 15


Good morning/Good afternoon :Good morning/Good afternoon You also say hello to the person who answers the phone when you are making a phone call: 'Hello!‘ 'Hello! Could I speak to Mark, please?‘ 'Hello! Anna Black speaking.‘ 'Hello, Anna! It's Jaya.‘ 6613 9353.' 'Hello, Dad. It's Mark.' It is more formal business calls it is more common to say good morning or good afternoon, depending on the time of day. 16


Help :Help You use how may I help you? in a formal context, usually when you are answering business calls when you are working for a firm: How may I help you? Good morning! VanSight. How may I help you? Good afternoon! Rao surgeons. How may I help you? 17


Here :Here You say it‘s ……here when you are telling someone at the other end of a phone line who you are: Hello! It's Jaya here. Hello! It's the deputy manager here. You can also use it's ... speaking or this is ... speaking in the same way: Hello! It's Jaya speaking. Hello! This is Abi speaking. You can omit the it's or this is from the above expressions: Hello! Mr. Sharma here. Hello! Abu speaking. 18


Message :Message You use can I take a message? when you answer the phone to someone who wishes to speak to someone who is not there or who is not free to take the call. Can I take a message? You can also say can I give a message to ...?: I'm sorry. Mr. Sharma is on holiday this week. Can I take a message? I'm sorry. John won't be in the office till tomorrow. Can I give him a message? 19


Sorry :Sorry You say I'm sorry when you are telling someone that they cannot speak to the person whom they have asked for on the phone, usually because the person is not there or is not free to take the call: I'm sorry I'm sorry. Mr. Sharma is not in the office today. I'm sorry. Mrs. Rao is with a client just now. 20


Speak :Speak You say could I speak to ...? when you make a phone call to someone and someone else answers the phone. You can also use I'd like to speak to ... in the same way: could I speak to ...? Could I speak to Abu, please? I'd like to speak to the Managing Director, please. The expression may I speak to...? is used in the same way but it is slightly more formal. It is also possible to use just the person's name: May 1 speak to the managing director, please? Jaya Sharma, please. 21


Through :Through You say I'll put you through when you are trying to connect someone making a call with the person whom they want to speak to. This is most commonly used by those employed to operate a switchboard: I'll put you through Mr. Chawla seems to be free now. I'll put you through. Mr. ……… is on holiday this week. I'll put you through to his secretary. 22


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