logging in or signing up Telephone Etiquette vansight Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 10357 Category: Education License: All Rights Reserved Like it (0) Dislike it (0) Added: April 13, 2009 This Presentation is Public Favorites: 4 Presentation Description Basic telephone etiquette from Vansight. www.vansight.net Comments Posting comment... By: vansight (10 month(s) ago) If anyone interested to sell presentations or educational products through Vansight, contact Sankara at sankara.v@vansight.com We are currently offering attractive deals. Saving..... Post Reply Close Saving..... 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Edit Comment Close Premium member Presentation Transcript Telephone Etiquettes : Telephone Etiquettes By VanSight COPYRIGHT 2009 VANSIGHT division of Synbiz Solutions Pvt Ltd : COPYRIGHT 2009 VANSIGHT division of Synbiz Solutions Pvt Ltd 2 No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of VanSight Division of Synbiz Solutions Pvt Ltd. The information contained herein may be changed without prior notice. VanSight is trademark of Synbiz Solutions Pvt Ltd. All other product and service names mentioned and associated logos displayed are the trademarks of their respective companies. Data contained in this document serves informational and educational purposes only. The information in this document is proprietary to Synbiz Solutions Pvt Ltd. This product contains training material for English or Soft Skills or Personality Development. Synbiz assumes no responsibility for errors or omissions in this document. Synbiz does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. What is Telephone Etiquettes : What is Telephone Etiquettes The Essence of dealing with people , politely and efficiently over the phone can be boiled down to…… Telephone Etiquettes 3 Basic Telephone Etiquette : Basic Telephone Etiquette 4 Pre-calling guidelines : Pre-calling guidelines Before the call always have purpose in mind If you are calling in relation to a meeting then prepare an agenda Identify a second point of contact For a conference call identify a coordinator or a leader to lead the call Answer calls promptly – within 3 rings 5 Pre-calling guidelines : Pre-calling guidelines Before picking up the receiver, discontinue any other Conversation or activity such as chewing gum, typing, etc. that can be heard by the calling party Keep a note pad and pen handy at your desk Smile as you pick the phone – the caller will hear it in your voice 6 Welcome - The Grand Opening : Welcome - The Grand Opening 7 In coming call : In coming call When receiving an incoming call always identify yourself for example “Jaya speaking”, “This is Dev here” 8 Outgoing calls : Outgoing calls When making an outgoing call Introduce yourself and the company you are calling from. If you are routed to a receptionist or operator, also include the name of the person you’re trying to reach for example, “Hello, this is Jaya from VanSight. May I speak with Mr. Patel?” 9 In case of an unscheduled call: : In case of an unscheduled call: Do not call very early or late in the day State the purpose of the call as soon as possible Be sure to ask if it is a convenient time to speak If no check for callback time 10 In case of an scheduled call: : In case of an scheduled call: Greet the client as per his time zone Introduction Repeat the agenda of the meeting Introduce who is with you Send minutes of the call 11 During the call guidelines : During the call guidelines Speak slowly, enunciate clearly and spell out words if necessary Use plain English and avoid unnecessary jargon and acronyms Focus your full attention on the caller and the conversation 12 During the call guidelines : During the call guidelines Use active listening to clarify and check for under-standing Assertiveness Build rapport to ease the conversation It pays to write down the client’s name and use it regularly in your conversation. 13 Concentrate Full Strength : Concentrate Full Strength 14 Why?? : Why?? It’s a basic courtesy People who do two things at a time don’t do either one very well When you split your attention, you’re likely to lose something important the client says 15 How to Purchase & Download full Course from VanSight. : How to Purchase & Download full Course from VanSight. 16 Download Presentation from www.vansight.net You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
Telephone Etiquette vansight Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 10357 Category: Education License: All Rights Reserved Like it (0) Dislike it (0) Added: April 13, 2009 This Presentation is Public Favorites: 4 Presentation Description Basic telephone etiquette from Vansight. www.vansight.net Comments Posting comment... By: vansight (10 month(s) ago) If anyone interested to sell presentations or educational products through Vansight, contact Sankara at sankara.v@vansight.com We are currently offering attractive deals. Saving..... Post Reply Close Saving..... Edit Comment Close By: sham_123 (13 month(s) ago) good Saving..... Post Reply Close Saving..... Edit Comment Close By: mslisa (20 month(s) ago) Please send a copy to lisa@osctonline.com Thank you in advance. Saving..... Post Reply Close Saving..... Edit Comment Close By: vansight (32 month(s) ago) Please view our presentations in Channel VANSIGHT. We have presentations on English Grammar, Etiquette and Personal Grooming. http://www.authorstream.com/vansight/Vansight/ Saving..... Post Reply Close Saving..... Edit Comment Close By: pothagani (35 month(s) ago) wonderful presentation. Pleeeeeeeease send me this to pothagani@hotmail.com. Thank you Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Telephone Etiquettes : Telephone Etiquettes By VanSight COPYRIGHT 2009 VANSIGHT division of Synbiz Solutions Pvt Ltd : COPYRIGHT 2009 VANSIGHT division of Synbiz Solutions Pvt Ltd 2 No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of VanSight Division of Synbiz Solutions Pvt Ltd. The information contained herein may be changed without prior notice. VanSight is trademark of Synbiz Solutions Pvt Ltd. All other product and service names mentioned and associated logos displayed are the trademarks of their respective companies. Data contained in this document serves informational and educational purposes only. The information in this document is proprietary to Synbiz Solutions Pvt Ltd. This product contains training material for English or Soft Skills or Personality Development. Synbiz assumes no responsibility for errors or omissions in this document. Synbiz does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. What is Telephone Etiquettes : What is Telephone Etiquettes The Essence of dealing with people , politely and efficiently over the phone can be boiled down to…… Telephone Etiquettes 3 Basic Telephone Etiquette : Basic Telephone Etiquette 4 Pre-calling guidelines : Pre-calling guidelines Before the call always have purpose in mind If you are calling in relation to a meeting then prepare an agenda Identify a second point of contact For a conference call identify a coordinator or a leader to lead the call Answer calls promptly – within 3 rings 5 Pre-calling guidelines : Pre-calling guidelines Before picking up the receiver, discontinue any other Conversation or activity such as chewing gum, typing, etc. that can be heard by the calling party Keep a note pad and pen handy at your desk Smile as you pick the phone – the caller will hear it in your voice 6 Welcome - The Grand Opening : Welcome - The Grand Opening 7 In coming call : In coming call When receiving an incoming call always identify yourself for example “Jaya speaking”, “This is Dev here” 8 Outgoing calls : Outgoing calls When making an outgoing call Introduce yourself and the company you are calling from. If you are routed to a receptionist or operator, also include the name of the person you’re trying to reach for example, “Hello, this is Jaya from VanSight. May I speak with Mr. Patel?” 9 In case of an unscheduled call: : In case of an unscheduled call: Do not call very early or late in the day State the purpose of the call as soon as possible Be sure to ask if it is a convenient time to speak If no check for callback time 10 In case of an scheduled call: : In case of an scheduled call: Greet the client as per his time zone Introduction Repeat the agenda of the meeting Introduce who is with you Send minutes of the call 11 During the call guidelines : During the call guidelines Speak slowly, enunciate clearly and spell out words if necessary Use plain English and avoid unnecessary jargon and acronyms Focus your full attention on the caller and the conversation 12 During the call guidelines : During the call guidelines Use active listening to clarify and check for under-standing Assertiveness Build rapport to ease the conversation It pays to write down the client’s name and use it regularly in your conversation. 13 Concentrate Full Strength : Concentrate Full Strength 14 Why?? : Why?? It’s a basic courtesy People who do two things at a time don’t do either one very well When you split your attention, you’re likely to lose something important the client says 15 How to Purchase & Download full Course from VanSight. : How to Purchase & Download full Course from VanSight. 16 Download Presentation from www.vansight.net