Ussd Based Selfcare

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Presentation Description

Ushacomm recently deployed a USSD based Self-care solution for a West African international multi-play operator.

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Presentation Transcript

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Mobile Number Portability Ushacomm recently deployed a USSD based Self-care solution for a West African international multi-play operator. The solution has helped the client enhance end-user experience and improve customer satisfaction while reducing operational costs. The advent of non-voice services has compelled mobile operators to upgrade their technology and service offerings to secure their competitive advantage. A large part of the mobile handset pie still consists of basic handset users in the developing markets and a USSD based self-care solution is best fit for tapping this particular segment. The solution is a high speed interactive communication platform compatible with all GSM handsets connecting mobile ope r a t o r s’ USSD gateway platform and the sub scr i ber s ’ handsets. The solution now helps the end-users to view billed unbilled amounts plan details make payments for post-paid bills top-up for advance paid / add-on services or bundles and so on. There are a host of new features for the Dealers as well including port-in and service registration number booking and much more. This self-care platform is an addition to the existing Web based Self Care and Dealer Care options already deployed and have been introduced for the benefit of basic handset users.

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Ushacomm is the Telecom Solutions brand of Usha Martin Technologies. A global OSS/BSS provider with more than 55 installations worldwide Ushacomm has vast experiences in developing consulting implementing maintaining high end IT solutions for the Telecom Industry. An Usha Martin Technologies Brand

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