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An Overview of Leadership, Supervision, and Management Considerations in Peer-Operated Centers and Services:

An Overview of Leadership, Supervision, and Management Considerations in Peer-Operated Centers and Services

How have peer-delivered services changed?:

How have peer-delivered services changed? They have changed in way that makes new and different demands on leaders As peer provided services grow in diversity and complexity, the organizations which deliver these services grow in complexity as well. Most peer organizations began as small grass-roots operations run by a few individuals, usually a charismatic figure whose personal influence is the basis of his or her leadership.

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Today peer-operated services are increasingly complex organizations, Many have governing boards, state contracts, paid employees How to effectively employ the board is an important issue The challenges of supervising the personnel, both paid and volunteer have become important Managing other assets of the organization also becomes a challenge.

Why study leadership, management, supervision & organizational factors?:

Why study leadership, management, supervision & organizational factors? Managers & supervisors, even leaders are “ born ” , most are “ made ” This skill and knowledge is unique and is “ learnable ” Even experienced managers/supervisors find they can learn more about it At least I have found that to be the case: almost 30 years of managing/supervising (the last 19 anyway), there is much more I can learn

More on why study management, supervision & organizational factors?:

More on why study management, supervision & organizational factors? Many persons in human services who move into these roles are not very versed in these areas Most are skilled helpers: caring, fairly good interpersonal skills Necessary, but not sufficient to be a manager or supervisor

Why Indeed?:

Why Indeed? You need power to get things done, so you have to understand it Your primary role is to help your staff/volunteers to get their job done, not to help them as persons, Particularly challenging and tricky in your organizational context.

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