TM2012 2012 Support Site

Views:
 
     
 

Presentation Description

No description available.

Comments

Presentation Transcript

Technical Meeting 2012 New Saia Support Site at a glance Peter Steib | 29.10.2012:

Technical Meeting 2012 New Saia Support Site at a glance Peter Steib | 29.10.2012

Objectives & requirements for the new support site :

Objectives & requirements for the new support site Central point for retrieving detailed technical information concerning all our products Providing desired information as fast as possible (e.g. less clicks) - Improving navigation - Improving search capabilities - Better overview about available documents Multilanguage support Besides English now also available in German Other languages possible Streamlining content management and improving maintenance Migration from handcrafted HTML design to Typo3 CMS platform 2 New http://www.saia-support.com

New design Overview & navigation :

New design Overview & navigation 3 Top level navigation Products by index Products by category Software, Documents, Services: FAQ, Certificates, … Second level navigation Changes according selected top level navigation Hirarchical tree News area with RRS feed Latest news within 1 year Link to RSS feeds Footer area Feedback concerning web site Login to restricted content, less visible/present

New design Better overview about available content:

New design Better overview about available content 4 D ocuments are shown using a collapsed list Clicking on the document expands a list of available versions and languages User has the choice, which version and language fits better to his needs

New functions Obsolete products & restricted content:

New functions Obsolete products & restricted content 5 Switch on/off obsolete products Products end of life are hidden by default Check box in navigation to show obsolete products Obsolete products are shown greyed-out Restricted content Only visible if logged-in, only for SBC and partners Marked in red colour and with lock symbol Can be browsed now together with non-restricted content  provides better overview

New functions State Of The Art search function:

New functions State Of The Art search function 6 Quick search entry field in header Auto-suggest / auto-complete while entering search string Filte r search results on content type, e.g. d ocuments  web pages Filte r search results on document type, e.g. manuals, FW downloads, … Powerful full-text search: indexes content of site itself and all uploaded files (PDF, PPT, Word, Excel, etc.) Blazing fast

authorStream Live Help