Research Project on Hotel Hilton

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This is the sample presentation on the Case Study of Hotel Hilton. This research project helps Hospitality Management students to write their projects & score good grades.

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Research Project :

Research Project To critically analyze relationship between cleaning services and customers satisfaction in a hospitality industry of UK: A case study on Hilton hotel Toll Free : +44 203 3555 345 Email : help@onlinedissertationwriting.co.uk Website : http://www.onlinedissertationwriting.co.uk/

Introduction :

Introduction Hygiene and cleanliness are important in different types of business industries, but are most required in hospitality industry. providing appropriate cleaning services to their customers is one of the major operation of every hospitality organization. Hilton hotel is facing the problem of low sales due to the customer’s dissatisfaction towards some cleaning aspects. Author wants to determine the actual relation of cleaning services of Hilton hotel and level of customer’s satisfaction. Toll Free : +44 203 3555 345 Email : help@onlinedissertationwriting.co.uk Website : http://www.onlinedissertationwriting.co.uk/

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9/26/2016 SAMPLE ON RESEARCH PROJECT ON HOTEL HILTON FOR DISSERTATION HELP KINDLY CONTACT AT : help@onlinedissertationwriting.co.uk Toll Free : +44 203 3555 345 Email : help@onlinedissertationwriting.co.uk Website : http://www.onlinedissertationwriting.co.uk/

Structure of the research:

Structure of the research Structure of the research project has included different chapters: Introduction Literature review Research methodology Data analysis Conclusion and recommendations Toll Free : +44 203 3555 345 Email : help@onlinedissertationwriting.co.uk Website : http://www.onlinedissertationwriting.co.uk/

Aim and Objectives:

Aim and Objectives Aim: “To critically analyze relationship between cleaning services and customers satisfaction in a hospitality industry of UK: A case study on Hilton hotel”. Objectives: To identify different types of cleaning services of Hilton hotel. To critically analyze the role of cleaning services in satisfaction of customers at Hilton hotel. To determine that whether Hilton hotel is providing effective cleaning services to its customers or not. To recommend appropriate strategies for improving cleaning services at Hilton hotel. Toll Free : +44 203 3555 345 Email : help@onlinedissertationwriting.co.uk Website : http://www.onlinedissertationwriting.co.uk/

Research Questions :

Research Questions What is the major relationship between cleaning services and customers satisfaction Hilton hotel? What are the major types of cleaning services of Hilton hotel? What is the major role of cleaning services in satisfaction of customers of Hilton hotel? What are the major strategies for improving cleaning services of Hilton hotel? Toll Free : +44 203 3555 345 Email : help@onlinedissertationwriting.co.uk Website : http://www.onlinedissertationwriting.co.uk/

Research methodology:

Research methodology Research philosophy: Positivism Research approach: Inductive Research design: Descriptive Research technique: Qualitative and quantitative Data collection: primary and secondary data collection methods Sampling: Convenience based sampling method Data analysis: Thematic and correlation coffecient Toll Free : +44 203 3555 345 Email : help@onlinedissertationwriting.co.uk Website : http://www.onlinedissertationwriting.co.uk/

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9/26/2016 SAMPLE ON RESEARCH PROJECT ON HOTEL HILTON FOR DISSERTATION HELP KINDLY CONTACT AT : help@onlinedissertationwriting.co.uk Toll Free : +44 203 3555 345 Email : help@onlinedissertationwriting.co.uk Website : http://www.onlinedissertationwriting.co.uk/

Data analysis : Thematic analysis Theme 1: Customers of Hilton hotel are required high quality and effective cleaning services or not.:

Data analysis : Thematic analysis Theme 1: Customers of Hilton hotel are required high quality and effective cleaning services or not. Do you require high quality and effectiveness in cleaning services in a hospitality organization? Frequency Yes 17 No 3 Toll Free : +44 203 3555 345 Email : help@onlinedissertationwriting.co.uk Website : http://www.onlinedissertationwriting.co.uk/

Theme 2: Most effective cleaning services of Hilton hotel.:

Theme 2: Most effective cleaning services of Hilton hotel. Which is the most effective cleaning services of Hilton hotel? Frequency Carpet and hard-surface floor cleaning 3 Dusting 4 Window washing 3 Slip and fall solutions 2 Fire, water and smoke restoration 2 Housekeeping service 6 Toll Free : +44 203 3555 345 Email : help@onlinedissertationwriting.co.uk Website : http://www.onlinedissertationwriting.co.uk/

Theme 3: Ineffective cleaning services of Hilton hotel.:

Theme 3: Ineffective cleaning services of Hilton hotel. In which type of cleaning services Hilton hotel required improvement? Frequency Carpet and hard-surface floor cleaning 6 Dusting 2 Window washing 2 Slip and fall solutions 4 Fire, water and smoke restoration 5 Housekeeping service 1 Toll Free : +44 203 3555 345 Email : help@onlinedissertationwriting.co.uk Website : http://www.onlinedissertationwriting.co.uk/

Theme 4: Impact of cleaning services on customers of Hilton hotel.:

Theme 4: Impact of cleaning services on customers of Hilton hotel. What are the major impact of cleaning services on your experience towards the Hilton hotel? Frequency Change in level of satisfaction 5 Influence on perception 5 Change in image of company 6 Repurchase decision 4 Toll Free : +44 203 3555 345 Email : help@onlinedissertationwriting.co.uk Website : http://www.onlinedissertationwriting.co.uk/

Theme 5: Hilton hotel needs to pay attention towards some specific are of cleaning services.:

Theme 5: Hilton hotel needs to pay attention towards some specific are of cleaning services. What are the major area of cleaning services in which Hilton hotel is required necessary improvement? Frequency Employees of cleaning department 4 Investment in equipment and machinery 3 Training and development 4 Regular monitoring 5 Customized services 4 Toll Free : +44 203 3555 345 Email : help@onlinedissertationwriting.co.uk Website : http://www.onlinedissertationwriting.co.uk/

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9/26/2016 SAMPLE ON RESEARCH PROJECT ON HOTEL HILTON FOR DISSERTATION HELP KINDLY CONTACT AT : help@onlinedissertationwriting.co.uk Toll Free : +44 203 3555 345 Email : help@onlinedissertationwriting.co.uk Website : http://www.onlinedissertationwriting.co.uk/

Statistical Analysis: Correlation coefficient :

Statistical Analysis: Correlation coefficient Correlation coefficient   Quality of cleaning services Level of satisfaction Quality of cleaning services 1   Level of satisfaction 0.979832943 1 Toll Free : +44 203 3555 345 Email : help@onlinedissertationwriting.co.uk Website : http://www.onlinedissertationwriting.co.uk/

Conclusion and recommendations :

16 Conclusion and recommendations The current research project has concluded that cleaning services and customers satisfaction of Hilton hotel has strong relationship with each other. Major cleaning services of Hilton hotel include house cleaning, kitchen cleaning, carpet cleaning and office cleaning. All these services play very important role in satisfying needs and requirements of customers, changing perception of customers, and image of the company and repurchase decision of the organization, etc. Hilton hotel is providing appropriate cleaning services to its customers but there are some areas which require necessary improvement. Different ways for improving cleaning services of Hilton hotel: hiring skilled and experienced staff members training and development providing appropriate equipment for maintaining cleanliness Toll Free : +44 203 3555 345 Email : help@onlinedissertationwriting.co.uk Website : http://www.onlinedissertationwriting.co.uk/

References::

References: Daniel, S. P. and Sam, G. A., 2011. Research Methodology . Gyan Publishing House. Fiegen, M. A., 2010. Systematic review of research methods: the case of business instruction. Reference Services Review . Flick, U., 2011. Introducing Research Methodology: A Beginner's Guide to Doing a Research Project . SAGE. Garner, R. and Scott, G. M., 2013.  Doing qualitative research: designs, methods, and techniques . Pearson Education. Gay, L. R., Mills, G. E. and Airasian, P. W., 2011.  Educational research: Competencies for analysis and applications . Pearson Higher Ed. Hargreaves, C.A., 2015. A Comparative Analysis of Hotel Ratings and Reviews: An Application in Singapore. American Journal of Marketing Research . Toll Free : +44 203 3555 345 Email : help@onlinedissertationwriting.co.uk Website : http://www.onlinedissertationwriting.co.uk/

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9/26/2016 SAMPLE ON RESEARCH PROJECT ON HOTEL HILTON FOR DISSERTATION HELP KINDLY CONTACT AT : help@onlinedissertationwriting.co.uk Toll Free : +44 203 3555 345 Email : help@onlinedissertationwriting.co.uk Website : http://www.onlinedissertationwriting.co.uk/

THANK YOU:

9/26/2016 THANK YOU Toll Free : +44 203 3555 345 Email : help@onlinedissertationwriting.co.uk Website : http://www.onlinedissertationwriting.co.uk/

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