Operations Management introduction wk1

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Hi, if it is possible, i>d like to get this presentation slides. Im professor of operations management in Brazil. Thanks

Presentation Transcript

Slide 1: 

Operations Management An introduction

Slide 2: 

What is operations management? Operations management is the activity of managing the resources which are devoted to the production and delivery of products and services. Operations management defined

Slide 3: 

The operations function is fashionable! The consultancy services market – % of world revenues of 40 largest consultancy firms

Slide 4: 

They are all operations

Slide 6: 

A general model of operations management Transformed resources … Materials Information Customers Transforming resources … Facilities Staff Customers Output products and services Input resources

Slide 7: 

Operations Management at IKEA

Slide 8: 

Prêt a Manger

Slide 9: 

The three basic functions at Prêt a Manger Marketing Operations Product /Service Development

Slide 10: 

All operations are transformation processes … Transformation process

Slide 11: 

Transformed resources … Materials Information Customers Transforming resources … Facilities Staff Customers Input resources Some inputs are transformed resources Some inputs are transforming resources Outputs are products and services that add value for customers Transformation process

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Transformed resources … Ingredients Packaging Customers Input resources Transforming resources … Equipment Fittings Staff At Prêt a Manger

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The output from most operations is a mixture of products and services Mixture of products and services – Outputs that are a mixture of the tangible and the intangible Prêt a Manger Acme Whistles Mwagusi Safari Lodge Crude oil production Aluminium smelting Specialist machine tool production Restaurant Information systems provider Management consultancy Psychotherapy clinic Pure products – Outputs that are exclusively tangible Pure services – Outputs that are exclusively intangible IKEA

Slide 14: 

Operations can be analysed at three levels

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Operations management is concerned with the flow of transformed resources between operations, processes and transforming resources, where … Processes form an internal ‘supply network’ and become each other’s customers and suppliers External operations interact with internal processes to form the external supply network

Slide 16: 

Three levels of operations management analysis: the supply network, the operation, and the process Programme / video maker

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Three levels of operations management analysis: the supply network, the operation, and the process The operation – Flow between processes The programme and video operation

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Three levels of operations management analysis: the supply network, the operation, and the process Processes – Flow between resources (people and facilities) The ‘Set and props manufacturing’ process

Slide 19: 

Three levels of operations management analysis: the supply network, the operation, and the process

Slide 20: 

Differences within sectors are often greater than the differences between sectors

Slide 21: 

A Typology of Operations

Slide 22: 

A Typology of Operations Implications Implications

Slide 23: 

A Typology of Operations Implications Implications

Slide 24: 

A Typology of Operations Implications Implications

Slide 25: 

A Typology of Operations Implications Implications

Slide 26: 

A Typology of Operations Implications Implications

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Volume Variety Variation Visibility Low High High High High Low Low Low 4 V’s profile of two operations

Slide 28: 

Some inter-functional relationships between the operations function and other core and support functions

Slide 29: 

Conventionally, organizational boundaries are drawn around functional processes

Slide 30: 

BPR advocates reorganizing (reengineering) micro operations to reflect the natural customer-focused business processes Function 1 Function 2 Function 3 Function 4 Customer needs fulfilled Customer needs

Slide 31: 

Example of how each micro operation contributes to the business processes which fulfil external needs