Slide1: Sales and Distribution (SD) Overview
SD: SD Mechanisms to execute the business processes used in the selling, shipping and billing of products and services
Tightly coupled data flow to the other SAP modules — Integration
Flexible and robust functionality that is tailored through configuration
SD Components: SD Components
SD Overview — Master Data: SD Overview — Master Data Detailed information about customers, materials and business partners
Flexible data structures that support the business environment
Specialized master data to support sales order processing
SD Overview — Sales Support: SD Overview — Sales Support Provides the functionality to support the staff involved in business development and customer service processes
Primary functions
Sales Prospects
Contact Persons
Competitors and Competitive Products
Sales Activities
Direct Marketing
SD Overview — Sales: SD Overview — Sales Primary base for customer order management
Highly customizable
Sophisticated pricing
Integrated ATP
Integrated credit management Sampling of functions
Inquiries & Quotes
Sales Orders
Returns
Contracts & Scheduling Agreements
Consignment
Rush Orders & Cash Sales
Back Orders & Subsequent Deliveries
Credit & Debit Memo Requests
SD Overview — Shipping: SD Overview — Shipping Main functions
Picking, Packing & Inventory management
Generate Shipping Documents
Transportation Management
Routes
Transportation Scheduling
Delivery Scheduling, Returns Deliveries & Stock Transfer
SD Overview — Billing: SD Overview — Billing Invoice Generation — automatic or manual
Comprehensive set of billing functions
Linked documents — e.g. invoice & credit memo
Real-time integration with finance (FI)
Fully integrated and comprehensive pricing
SD Overview — S I S: SD Overview — S I S Flexible tool that allows one to collect, consolidate, and utilize data from sales and distribution processing
A component of the Logistic Information System (LIS)
Slide11: Transportation Foreign Trade
Slide12: Sales & Distribution - Process Flow -
Supply Chain Process: Supply Chain Process Final Payment
SAP Process Steps : SAP Process Steps Sales Shipping Delivery
Note Picking Post Goods
Issue Billing Billing FI
A/R Post
Incoming
Payment
Sales — Inquiry & Quotation: Sales — Inquiry & Quotation Support pre-sales processes
Are time sensitive
Automatic availability check
Automatic pricing
No impact to FI
Can be used as reference documents
Sales — Sales Order: Sales — Sales Order Core of customer order management
No impact to G/L
Can reference existing documents
Copies key information from master data Automated standard functions ...
availability check
MRP updating
pricing
credit check
delivery scheduling
export control
shipping & route determination
Shipping — Delivery Note: Shipping — Delivery Note Initiates the shipping process
Control document for shipping processes — maintains status of each processing step
Re-confirms: availability, credit, foreign trade, delivery scheduling
Facilitates transportation planning
Shipping — Picking & Packing: Shipping — Picking & Packing Picking: Physical activity of moving goods from the warehouse for further processing (packing, loading)
Packing: Determines packing materials and packing details
Advanced processing includes, e.g. batch mgmt., serial number control
Shipping — Post Goods Issue: Shipping — Post Goods Issue Completes the shipping process
Typically performed when customer takes ownership
Updates inventory
Updates G/L accounts
Cost of goods sold
Inventory
Billing: Billing Generate customer invoice
Updates FI
Customer account
G/L accounts: revenue, discount, etc.
Applies relevant pricing
Updates customer credit
Slide21: Sales & Distribution - Organizational Structures -
Sales Organization: Sales Organization Baseball Division BB Softball Division SB Direct Distribution Channel DI Baseball Division BB Softball Division SB Wholesale Distribution Channel WH Baseball Division BB Softball Division SB Retail Distribution Channel RE Domestic Sales Sales Organization So00 Baseball Division BB Cricket Division SB Wholesale Distribution Channel WH Europe Sales Organization EURO Baseball Division BB Wholesale Distribution Channel WH Asia Pacific Sales Organization APAC Pastime Corporation Company Code CC00 Client 860
Sales Organization: Sales Organization Sells and distributes products, negotiates terms of sales and is responsible for these business transactions
Critical organization element to the definition of business markets
A business transaction is linked to one Sales Organization
Distribution Channel: Distribution Channel Identifies how products and services reach the customer
Can be assigned to one or more Sales Organizations
Division: Division Often times used to define product line distribution
Organization level to which customer specific information and requirements are maintained — e.g. pricing, partial delivery
Assigned to one or more Sales Organizations
Sales Area: Sales Area Organizational element comprised of:
Sales Organization
Distribution Channel
Division
Will be used to link together the organizational aspects of sales to customers
Used for statistical analysis
Sales Area: Sales Area
Sales Area: Sales Area
Sales Office: Sales Office Typically defines a territory or market area
Linked to one or more Sales Areas
Optional organization structure
Internal Sales Organization: Internal Sales Organization
Sales Group: Sales Group Sales Group
Sub-division of a sales office, territory or market
Sales Person: Sales Person Sales Person
Defined in HR — Personnel Admin.
Specifically defines an individual rather than a position (sales rep.) in sales processing
Internal Sales Organization: Internal Sales Organization
Shipping Point & Loading Point: Shipping Point & Loading Point Shipping Point
Location that performs all delivery related activities
Assigned a factory calendar
A delivery can be processed from only one shipping point
Loading Point
A subdivision of the shipping point used for more specialized handling
Shipping Organization: Shipping Organization
Slide36: Sales & Distribution - Master Data -
SD Master Data - Core Elements: SD Master Data - Core Elements Master
Data Customer Material Pricing
Material Master — Sales: sales org. 1: -General Data
Basic Unit of Measure
Division
Material Group
Sales Unit
Delivering Plant
Cash discount
-Tax data
Country
Tax category
Tax classification
-Quantity stipulations
Min. order quantity
Min. delivery quantity
Delivery unit
Material Master — Sales: sales org. 1
Material Master — General Data: Material Master — General Data
Base Unit of Measure The Base Unit of Measure is the unit of measure in which stocks are managed within your company.
Division You may enter the Division which your product is in for sales (defaults if entered in the Basic data screen).
Material Group A (freely definable) key that’s used to group several materials or services for analysis/reporting as well as search by match code.
Sales Unit This is the unit of measure in which the material is sold, if different from the base unit of measure.
Delivering Plant Plant, from which the material is available for sale. This is a default value only.
Cash discount Indicator used for materials, which allow for a cash discount.
Material Master — Tax data & Quantity stipulations: Material Master — Tax data & Quantity stipulations
Tax data
Country Country
Tax category Taxes, applicable to this material (e.g. Federal, State taxes in US, VAT in GB)
Tax classification taxable, exempt
Quantity stipulations
Min. order quantity Min. quantity a customer can order (in base unit of measure).
Min. delivery quantity Min. delivery quantity to a customer.
Delivery unit Only multiples of this number will be delivered to the customer.
Material Master — Sales: sales org. :
-Grouping terms
Matl statistics group
Material pricing grp
Volume rebate group
Acct assignment grp
Commission group
Item Category group
Material Master — Sales: sales org.
Material Master — Grouping terms: Material Master — Grouping terms
Matl statistics group Helps to determine which data the system updates in the Logistics Information System (LIS).
Material pricing grp A way to group materials with similar pricing conditions.
Volume rebate group A material can be assigned to a volume rebate group (e.g. Low Rebate, High Rebate) if the material qualifies for rebate.
Acct assignment grp A grouping of materials with the same accounting requirements (used to determine revenue and sales deduction accounts)
Commission group Several materials can be assigned to the same commission group, if the commission sharing between representatives is the same for these materials (e.g. Rep.A: 6%, Rep.B: 10%, Rep C: 12%).
Item Category group A grouping of materials, that helps the system determine the Item Category. Item Category determines how a specific item is processed by system. E.g. a text item is not relevant for pricing.
Material Master — Sales: general/plant:
General data
Base unit
Gross weight
Net weight
Avail. Check
Shipping data (times in days)
Trans. Grp
LoadingGrp
Packaging material data
Matl grp ship. matls
General plant parameters
Negative stock
Material Master — Sales: general/plant
Material Master — General data & Shipping data (times in days): Material Master — General data & Shipping data (times in days)
General data
Base unit The Base Unit of Measure is the unit of measure in which stocks are managed within your company.
Gross weight In Base Units of Measure.
Net weight In Base Units of Measure.
Avail. Check Tells the system when to do an availability check, as well as which MRP elements (such as purchase orders, reservations) to include in the check.
Shipping data (times in days)
Trans. Grp Transportation groups are groups of materials that have the same transportation requirements. For example, all goods that need refrigeration.
Loading Grp Loading groups define materials that have the same loading requirements, such as forklift truck, or crane.
Material Master — Packaging material data & General plant parameters: Material Master — Packaging material data & General plant parameters
Packaging material data
Matl grp ship. matls, or
Material group shipping materials Freely definable group name, which is used to indicate groups of materials with similar shipping materials, such as liquids or bulk, for example.
General plant parameters
Negative stock Check mark indicator, which specifies whether negative stock is allowed at that plant.
Material Master — Sales texts:
- Sales texts Text
specific to
the material
and in an
appropriate
language.
Material Master — Sales texts
Account Groups: Account Groups Account group determines which fields are to be used in defining customer master data
Field Status: Field Status Field status controls the use of each field within the customer master determining whether a field is required, optional, suppressed or display only
Field status controls are also relevant to a specific activity — create, change, or display
Slide49: Sales & Distribution - Customer Master -
Customer Master: Customer Master
Customer Master: Customer Master Centralized data for both SD & FI
Segmented into three sections
General data - address & communication
Company code data (FI) - banking and payment information related to FI
Sales data (SD) - pricing, delivery, output
The sales data is specific to one sales area and is therefore dependent on the sales organization
Customer Master by Sales Area: Customer Master by Sales Area Customer
Sales Organization
Distribution Channel
Division
Customer Master — Address & Communication: General Data — Address Customer Name
Search Term
Street address, City,
Postal code, Country
Language
General Data — Communication
Telephone, Fax, Data numbers
Customer Master — Address & Communication
Customer Master — Control Data: Customer Master — Control Data General data — Control data
Account control : Vendor, Authorization
Trading partner, Group key
Tax information : Tax codes, Fiscal address
Country code, City code
VAT N, Tax jurisdiction code
Equalization tax, Sole proprietor
Tax on sls/pur.
Reference data
/ area : International Locator No.
Industry: Transport Zone
Express station
Train station
Location code
Customer Master — Marketing: General Data — Marketing Classification : Nielsen ID
Customer classification
Industry
Industry codes
Operating figures : Annual sales
Number of employees
Fiscal year variant
Sales prospecting : Legal status Customer Master — Marketing
Customer Master — Payment Transactions: General Data —
Payment Transactions Bank details Country
Bank Key
Account holder
Bank Account
Control Key
Collection
Customer Master — Payment Transactions
Customer Master — Unloading Point: General Data —
Unloading points Unloading point
Customer factory calendar
Default Unloading Point
Goods receiving hours Customer Master — Unloading Point
Customer Master — Foreign Trade: General Data —
Foreign trade Country key for export control of customer
Table of Denial Orders list (TDO)
Special Designated Nationals list (SDN)
Diversion High Risk Profile list (DHRP)
Usage and Classification Customer Master — Foreign Trade
Customer Master — Contact Persons: General Data —
Contact persons Name
Telephone number
Department
First name
Form of address (e.g. Mr., Ms.)
Function Customer Master — Contact Persons
Customer Master — Accounting Information: Accounting info Reconciliation Account
Sort key
Head office
Interest calculation Interest indicator
Interest calculation frequency
Last key date
Reference data Buying group
Customer Master — Accounting Information Company Code Data
Accounting Information
Customer Master — Payment Transactions: Customer Master — Payment Transactions Company Code Data
Payment Transactions Payment data: Payment terms
Tolerance group
Automatic
Payment
Transactions: Payment methods
Alternative payer
Lockbox
Customer Master — Correspondence: Customer Master — Correspondence Company Code Data
Correspondence Dunning data : Dunning procedure
Dunning recipient
Correspondence : Account number
at customer
Customer user
Payment
notices to : Customer
Sales
Accounting
Legal
Customer Master — Insurance: Customer Master — Insurance Company Code Data
Insurance Export credit
insurance : Policy number
Institution number
Amount insured
Valid until
Lead months
Deductible
Customer Master — Sales: Sales Data — Sales area Sales order : Sales district
Sales office
Sales group
Order probability
Item proposal
Account at customer
Pricing /
Statistics: Price group
Customer pricing procedure
Price list type
Customer statistical group Customer Master — Sales
Customer Master — Shipping: S & D Data — Shipping Shipping : Delivery priority
Shipping conditions
Delivering plant
Order combination
Batch split allowed
Partial Delivery: Complete delivery
Partial delivery of item
Maximum part deliveries Customer Master — Shipping
Customer Master — Billing: S&D Data — Billing Billing section : Manual invoice maint.
Rebate
Pricing
Billing schedule
Invoice list schedule
Delivery and
payment terms : Incoterms
Payment terms
Accounting : Account assignment group
Taxes: Tax requirements for the customer Customer Master — Billing
Customer Master — Partner Functions: S&D Data —
Partner functions The different partners are assigned
SP Sold-to-party
BP Bill-to-party
PY Payer
SH Ship-to-party
… additional Partner function(s)
Customer Master — Partner Functions
Assigning Additional Partners: Assigning Additional Partners — Siesta Baseball League - Vera Cruz, NM —
Sold-to : 10018
Bill-to : 10018
Payer : 10018
Ship-to : 10018 — Siesta Baseball League - Vera Cruz, NM —
Sold-to : 10018
Bill-to : 10018
Payer : 10018
Ship-to : 10018
Ship-to : 10249 - Bakersfield, CA Sold-to Payer Ship-to Bill-to Ship-to
Slide69: Sales & Distribution - Business Partners -
Business Partners: Business Partners Defines all of the parties involved in a business transaction and differentiates between their roles — customer, carrier, employees, customer contact, etc.
Through customizing the system automatically assigns partners to the customer master and to transactions
Business Partners: Business Partners The system creates these four business partners by default. All four are required.
All four may be the same or may be different.
Since these are automatically assigned partners you may need to add additional partners to carry out your business transactions.
Business partners — Sold-to: Business partners — Sold-to Customer that orders the goods
Can perform all primary partner functions — sold-to, ship-to, payer, bill-to
Primary type of business partner
Cannot be linked to other sold-to partners Sold-to Ship-to Bill-to Payer
Business partners — Ship-to: Business partners — Ship-to Party that receives the goods
Can be created as an independent partner and linked to one or more sold-to partners Sold-to Ship-to Bill-to Payer
Business partners — Bill-to: Business partners — Bill-to Party that receives the invoice
Can be created as an independent partner and linked to one or more sold-to partners Sold-to Ship-to Bill-to Payer
Business partners — Payer: Business partners — Payer Party that sends the payment
Can be created as an independent partner and linked to one or more sold-to partners Sold-to Ship-to Bill-to Payer
Business Partners — Example: Business Partners — Example Sold-to Bill-to Payer Sold-to
Slide77: Sales & Distribution - Pricing -
Pricing: Pricing “World-class” functionality
Highly customizable & extendible
One of the most complex features of SAP
Used to determine the net price for a material or an order
Pricing Process: Pricing Process Standard pricing calculates the gross price, then applies discounts, surcharges and applicable taxes to arrive at the final price final price = gross price - discounts + surcharges + taxes
Cost-plus pricing determines the base cost and applies the appropriate discounts, surcharges and taxes final price = cost - discounts + surcharges + taxes
Pricing Components: Pricing Components Pricing is based on a matrix of predefined and custom elements
Delivered element groups (a.k.a. conditions)
Prices
Discounts & Surcharges
Freight
Taxes
Slide81: Pricing Procedure In short, the mechanism used to arrive at the final price
Considers all of the applicable pricing conditions, e.g. material price, customer discount
Is assigned by: sales area, sold-to party and sales document type (e.g. sales order)
Slide82: Pricing Procedure The pricing procedure uses what SAP calls “the condition technique”.
The pricing condition technique starts with the:
Pricing Procedure which looks at
Conditions which use
Access Sequences which accesses
Condition tables which point to
A price, discount or other condition ($)
Slide83: R/3 Pricing Process UNIFORM
Price Agreements: Price Agreements Simple price agreements
product
customer
customer & material
customer group & material Detailed price agreements
pricing scales
rebates
customer expected price
Specialized Master Data: Specialized Master Data Customer Material Info. Record
Item Proposal
Listing & Exclusion
Product Substitution
Customer/Material Info. Record: Customer/Material Info. Record Defines a customer alias for a material & description, for example: Material # : Glove Customer # : Pastime Glove
Can further define attributes of the material, shipping and partial delivery information specific to the product and customer
Referenced in the sales order using the Ordering Party overview
Item Proposal: Item Proposal Used to define frequently ordered combinations or special assortments of products and quantities
Either products or products with quantities can be selected during order entry
An item proposal can be defined for a customer via the customer master record
Material Listing & Exclusion: Material Listing & Exclusion Used to control what products are available for a customer or group
Material Listing — defines products that can be sold to a customer
Material Exclusion — defines products that cannot be sold to a customer
Product Substitution Material Determination: Product Substitution Material Determination Enables automatic or manual substitution of materials during sales order processing
Examples:
substitute a standard product with a promotional material
substitute based on a customer preference
substitute based on selection list (manual)
Customizing For Transactions Shipping Functions: Customizing For Transactions Shipping Functions Shipping Point Determination
The shipping point is determined for each line item based on the shipping point determination
shipping point = shipping condition + loading group + delivering plant
Customizing For Transactions Shipping Functions: Customizing For Transactions Shipping Functions Route Definition
Route to be traveled and the transit time
Generic routes can be used to simply define transit time
Route Determination Proposed route = shipping point + destination country + transportation zone + shipping condition
Slide92: Sales & Distribution - Transactions -
Business Document Types: Business Document Types Inquiry Credit Memo Returns Quotation Sales Order Cash Sale Rush Order Consignment Contract Scheduling
Agreement Debit Memo Returnable
Packaging
Order Processing Functionality: Order Processing Functionality Delivery scheduling
Availability check
Transfer of requirements to MRP
Pricing
Credit check
Shipping point & route determination
Foreign trade & license processing
Document flow
Delivery Scheduling: Delivery Scheduling Automatic scheduling of essential shipping activities ... Calculated using defined activity times ...
Resulting in scheduled activity dates
Determined using backward and forward scheduling rules
Delivery Scheduling: Delivery Scheduling Structure of sales documents Header Line item # 1 Line Item # 2 Schedule line # 1 Schedule line # 1 Schedule line # 2
Delivery Scheduling — Terminology: Delivery Scheduling — Terminology Transportation lead time — time required to schedule transportation
Pick/Pack time — time required for picking and packing
Load time — time required to load
Transit time — time required to transport goods from shipping point to ship-to
Backward Scheduling: Backward Scheduling Requested
Delv. Date Goods
Issue Loading Material
Availability Order
Date Transp.
Sched. Transit
Time
(2 days) Loading
Time
(1 day) Pick & Pack
Time
(2 days) Transp.
Sched.
Time
(1 day) 25
Forward Scheduling: Forward Scheduling Order
Date Transit
Time
(2 days) Loading
Time
(1 day) Transp.
Sched.
Time
(1 day) New
Delv. Date 27th 27th 28th 29th 31st 26th 27 1
Availability Check: Availability Check Determines the material availability date
Considers inward and outward movement of inventory — customizable
Influences partial deliveries by
proposing a quantity that can be delivered on the requested date (complete delivery)
determines the earliest date for full delivery
determines the number and dates for partial deliveries to fulfill the order
Availability Check: Availability Check In determining the material availability date the system can include specific stocks if selected, such as:
Safety stock
Stock in transfer
Quality inspection stock
Blocked stock
Restricted use stock
Transfer of Requirements to MRP: Transfer of Requirements to MRP Ordered quantities are passed to MRP (MM)
Controlled by the schedule line category
Blocking of documents can affect requirements passing — delivery block
Credit Check: Credit Check Efficient means to implement credit management
Integrated with FI — via credit control area
Automatically alerts when a credit check fails
Comprehensive credit management reporting
Shipping Point & Route Determination: Shipping Point & Route Determination A shipping point is determined for each line item — shipping point determination
A delivery can only be processed from one shipping point
Routes - route to be traveled & transit time are determined using customized rules
Routes can be used to simply define transit time
Foreign Trade & License Processing: Foreign Trade & License Processing Predefined trade areas — NAFTA, EU
Automated reporting for trade areas
Automated controls
license management
embargo lists
control by customer, country, product, point in time
Shipping: Shipping
Shipping Overview: Shipping Overview Comprehensive functionality to support picking, packing and loading functions
Work list and deadline monitoring
Functions with backorder processing
Tightly coupled to the MM and FI modules
Facility for transportation management
Shipping Overview: Shipping Overview Order
Combination Order Partial
Delivery
Shipping Overview: Shipping Overview Delivery creation activities
checks order and materials to determine if a delivery is possible — delivery block, incompleteness
confirms availability
confirms export/foreign trade requirements
determines total weight & volume
Shipping Overview: Shipping Overview Delivery creation activities
generates packing proposal
considers partial deliveries
updates route assignment
assigns picking location
determines batches
updates sales order — status, delivery qty
Deliveries & Delivery Notes: Deliveries & Delivery Notes The Delivery Note
Initiates the delivery process
Control mechanism for the process
Changes to delivery are allowable - products, quantities Delivery
Note Picking Packing Loading Post Goods
Issue Status
Delivery Due List: Delivery Due List Produces a work-list of deliveries
Encompasses deliveries and transfers
Can be scheduled to run in batch
Automatically combines deliveries
Picking : Picking Quantities based on delivery
Assigned date when picking should begin
Automated storage location assignment
Supports serial number tracking and batch management
Integrated with Warehouse Management (WM)
Packing: Packing Identifies which packaging is to be used for specified products
Identifies and updates accounts associated with returnable packaging
Tracks the packed product by container
Insures weight/volume restrictions are enforced
Goods Issue: Goods Issue Event that indicates the change in ownership of the products
Reduces inventory
Automatically updates the G/L accounts
Ends the shipping process and prevents changes to the shipping documents
Slide116: Goods Issue
Billing Overview: Billing Overview Automated invoicing based on sales orders and/or deliveries
Functionality for processing credit/debit memos and rebates
Integration with FI & CO-PA
Updates customer’s credit data
Can create pro forma invoices
Automatic Account Assignment: Automatic Account Assignment Defines the G/L accounts that billing entries are posted to — revenue, deduction, freight charges Cust Acct. Grp. 01 Application V Sales Org. SOxx KOFI Chart of Accounts CHRT From
Table From
Sales
Doc. Account Key ERL From
Pricing
Proc Condition Type 610000 From
Table G/L Account From
Customer
Master From
Sales
Doc. From
Sales
Doc.
Billing Methods: Billing Methods
Billing Documents: Billing Documents Explicitly specify documents
Billing due list — builds a worklist of invoices that should be generated
Automatic posting to FI
Billing Documents: Billing Documents General
ledger A/R recon. 2000
Billing Plans: Billing Plans Periodic — total amount for a planned billing period
Milestone — distributing the total amount over multiple billing dates - typically used with the project system (PS)
Installment — evenly proportioned amounts and defined payment dates
Resource related — consumed resources such as service or consulting
SD Milestone Billing: SD Milestone Billing Billing Description % Value Billing Milestone Billing
date block status
11/20/96 Contract 10 30,000 - x x
01/20/97 Assembly 40 120,000 - x x
04/20/97 Operational 40 120,000 x x
05/20/97 Acceptance 10 30,000 x x
06/20/97 Final invoice -- - - x Sales
Order Billing
Plan
Outline Agreements: Outline Agreements Contracts
Schedule Agreements
Contracts: Contracts Defined quantities and validity period for a customer
The contract is fulfilled by orders placed against the contract - release orders
Contracts are automatically updated through release order processing
Pricing can be assigned to a contract
Contracts: Contracts Contract
Target Qty: 900
Order Qty: 700 Contract
Target Qty: 900
Order Qty: 750 .
.
. Release Order
Order Qty: 200 Release Order
Order Qty: 150
Scheduling Agreements: Scheduling Agreements Defines specific product quantities and delivery dates for a customer
Schedule lines and processed through standard delivery processing
Availability check is performed during creation and quantities are passed to MRP
System automatically updates delivered quantities
Scheduling Agreements: Scheduling Agreements Scheduling
Agreement
Date Qty
05/15 100
06/15 100
07/15 200
08/15 300
Backorders: Backorders Backorder Processing
Rescheduling
Backorders: Backorders Backorder processing
determines which orders have unconfirmed quantities by customer or material
sort the orders according to priority
assign available stock to outstanding orders or reassign confirmed quantities to high-profile orders
Backorders: Backorders Rescheduling
updates the orders with the results of the availability check
can be used to manage the distribution of available inventory when demand is greater than supply
Best if run in batch mode, rescheduling can be very time consuming
Customer Returns: Customer Returns
Customer Returns: Customer Returns Order Delivery Invoice Returns
Delivery Return Credit
Memo 1 2 3 Return to
Inventory
Customer Returns: Customer Returns Returns document
Billing block can be proposed
Use the Order reason field to identify the reason for the return
Full access to pricing and ability to re-price
Return delivery
Issues a goods receipt to place material into inventory
Customer Returns: Customer Returns Credit memo
Billing block must be cleared from Return
Posts to FI
Can be processed in batch (background)
Can be processed collectively (grouped)
Output & Text: Output & Text
Communication — Output: Communication — Output
Communication — Output: Communication — Output Output — traditional forms or electronic communications produced for internal or external partners
Assigned to business partners & sales documents
Definable media — EDI, fax, print
Highly customizable — Sapscript
Communication — Text: Communication — Text Texts are used for internal and external communication
Created for business partners, materials, header or item level of sales documents — order, delivery, billing, picking lists
SIS Overview: SIS Overview Flexible information system designed to support business planning, forecasting and reporting
Pre-defined catalog of performance measures and reports
On-demand access to reports and exceptions
Data maintained in a separate database
Logistics Information System: Logistics Information System Inventory Management
Purchasing
Sales and Distribution
Production
Plant Maintenance
Quality Management
Inventory Information System Standard Analysis: Inventory Information System Standard Analysis Material
Plant
Storage Location
MRP Controller
Material Groupings
Purchasing Information System Standard Analysis: Purchasing Information System Standard Analysis Material
Vendor
Material Group
Purchasing Group
Purchasing Documents
Sales Information System Standard Analysis: Sales Information System Standard Analysis 5 Pre-defined drill-down reports
Customer
Material
Sales Organization
Shipping Point
SD Documents
Production Information System Standard Analysis: Production Information System Standard Analysis Product Group
Material
Work Center
Production Resources and Tools
Reporting Tools: Reporting Tools Value display - absolute or percentage
Top N - top 10, top 100, etc.
Sorted - ascending or descending
ABC
Classification
Graphics - 2D, 3D