10.span of control pyramid 10-26-09

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SIAPS INSTITUE

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Work  Variable  Complex Manual processes Turbulent flow Interdependent Manager  Novice  Low morale  Basic qualifications  Controlling or laissez faire style  Not aligned with organization goals Workers Inexperienced Poorly skilled Low morale  Marginally qualified  New to organization  Need professional development  Not aligned with manager’s goals Organization  Unstable  Complex structure  Geographically dispersed Weak management supports Controlling administration  Minimal ancillary systems  Physicians poorly aligned with organizational goals Work  Routine  Independent  Automated processes  Computerized feedback structure  Artificial intelligence systems  Calm and predictable work flow Workers  Experienced  Highly skilled  Well-qualified High level of morale Familiar with organization  Aligned with manager’s goals Manager  Experienced  Highly skilled  Able to delegate  High morale  Aligned with organization goals  Transactional or transformational style Organization  Stable  Flat structure  Empowering administration  Strong management supports  Supportive ancillary systems  Geographically centralized  Physicians aligned with organizational goals Narrow Span of Control Broad Span of Control Figure 1 Span of Control Pyramid Nancy A. New 2009

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