Customer Service

CUSTOMER SERVICES : 

CUSTOMER SERVICES CONCEPTUAL & PRAGMATIC APPROACH

CUSTOMER SERVICES : 

CUSTOMER SERVICES STRUCTURE : 1- What are Customer Services ?? 2- Key Elements 3- Mode of Services 4- Customer Services ---Pragmatic Operations 5- Customer’s Expectations/ Satisfaction 6- Customer Services as Continuous Feedback 7- Gratitude to Customer Services 8- Customer Complaints 9- Customer Services Objectives under Policy 10-Activities Involve/Achievements

WHAT ARE SERVICES ??WHAT IS CUSTOMER SERVICES ?? : 

WHAT ARE SERVICES ??WHAT IS CUSTOMER SERVICES ?? In Our View ??------- International scope of customer services How to deal with Customers ?? How to render customer services ?? Our business strategy  customer services

KEY ELEMENTS : 

KEY ELEMENTS Communication Demonstrations Our Concepts Our Culture and Customer Services Experiences / Expressions Customer Services as Idealism Professionalism & Customer Services

MODE OF SERVICES : 

MODE OF SERVICES Tele CommunicationVia E-LetterVia Fax MessagePost Mail ServicesMeeting With CustomersPresentations to Customers

PRAGMATIC OPERATIONS : 

PRAGMATIC OPERATIONS Demo of Productivity Handling of their RequestsStatus to Customers Timely, Fastest, Transparent & Continuous UpdateFacilitation System in Friendly MannerCustomer Services with in Range of set Policy Avoid Plain Refuses Receive Message in Absence of ConcernAvoid Sharing Unsure Info Quality and Customer Services DO & DON’TS :

CUSTOMER EXPECTATIONS &CUSTOMER SATISFACTION : 

CUSTOMER EXPECTATIONS &CUSTOMER SATISFACTION Up Dated Prompt Status Perfect & Logical Handling Quality ManagementStrong Operating System

CUSTOMERS’ PSYCHE : 

CUSTOMERS’ PSYCHE YOUR PRESENTATION & CUSTOMER RESPONSE

ACTIONS FOR OUTSTANDING SERVICES : 

ACTIONS FOR OUTSTANDING SERVICES Maintenance Contiguous Templations Suffice Requirements ReputationBe Conscious to Sustain CustomersTo Have Brand Customers

CUSTOMERS’ DEMANDS & FULLFIMENTS : 

CUSTOMERS’ DEMANDS & FULLFIMENTS BUSINESS A-Z PROCESS & DRAWN CONCLUSIONS