Speaking Skills

Category: Education

Presentation Description

Effective communication


By: drnishikant (96 month(s) ago)

very good.can u allow me to use it for teaching health care v

Presentation Transcript


Skit Miss. Trupti Shinde – Anchor Mr. Rajesh Gawade - Father Miss. Kirti Wadalikar – Mother Mr. Ram Naik – Son 1


PRESENTATION SPEAKING SKILLS Name Stream Shashidhar Bhatt Finance Sameer Karia Finance Neeta Pilankar HR Ram Naik Finance Rajesh Gawade Marketing Kirti Vadalikar Finance Trupti Shinde HR Ajay Tole Marketing 2


SPEAKING SKILLS Speaking skills is the act of generating words that can be understood by listeners. A good speaker is clear and informative. 3

Importance Of Speaking Skills:-:

Importance Of Speaking Skills:- Ability to convey your information in a proper way Ability to stand out from the rest Career enhancement Encouraging people to communicate with each other. 4

Components of Speaking Skill:

Components of Speaking Skill Rate of Speech Faster rate of speech indicates anger or impatience Slower rate of speech indicates fatigue and disinterest These indication might be misleading The average rate of speech should be 125-150 words per minute Tone 85% of verbal communication happens through our tone ( attitude) Confidence portrays the Care for our Customer Customer may be frustrated, irritated or intimidated (Customers’ emotional state) Our tone should vary as per the Customers’ emotional needs too 5

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DON'T LOOK AT ME Angry tone Frustrated tone Excited tone Bored tone Confused tone 6

Components Continued……:

Components Continued…… Choice of words Be clear and concise Do not repeat the sentences more than twice ( repeat it if required ) Proper sentence formation with correct tense and grammar ( makes you more confident ) As per the previous slide, sense the Customer’s emotional state before you respond Body Language Hand waving. The way you stand, The way you move. Keep appropriate distance Take care of your appearance Be aware - people may give false cues Maintain eye contact Smile genuinely 7

Speaking Situations:-:

Speaking Situations:- There are three kinds of speaking situations in which we find ourselves: Interactive Partially interactive Non-interactive 8

Interactive Speaking Situations:- :

Interactive Speaking Situations:- Interactive speaking situations include face-to-face conversations and telephone calls, in which we are alternately listening and speaking, and in which we have a chance to ask for clarification, repetition, or slower speech from our conversation partner 9

Partially Interactive speaking situations:-:

Partially Interactive speaking situations:- Some speaking situations are partially interactive, such as when giving a speech to a live audience, where the convention is that the audience does not interrupt the speech. The speaker nevertheless can see the audience and judge from the expressions on their faces and by their body language either he or she is being understood or not. 10

Non-Interactive speaking situations:

Non-Interactive speaking situations Some speaking situations may be totally non-interactive, such as when recording a speech for a radio broadcast 11

Barriers of Speaking Skills:- :

Barriers of Speaking Skills:- There are 5 barrier of speaking skills. They are: Language barriers Emotional barriers Cultural barriers Physical barriers Gender barriers 12

One sentence can ‘Make a big difference….’ :

13 One sentence can ‘Make a big difference….’

Effective Speaking Skills:-:

Effective Speaking Skills:- Think before you speak. Know your message Know something about the audience. Get to the easier points. Then, it is easier for the listener to remember what you said. Use easy language and use simple words. Give importance to the subject and Voice should be clear and sweet. Illustrate with examples. Stick to the time schedule. Have the facts and respond well to questions. 14

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