telephoning

Slide 1: 

I’ll call you later. Let’s talk

Slide 2: 

Today, we will learn the expressions to use when talking on the telephone. Why do you use the phone? We use it to talk to friends, family. We use it to make reservations We use it to make appointments

Slide 3: 

This man could be calling a doctor, a hotel or a friend. So, who do you call on the phone?

Slide 4: 

The steps: Callers introduction: callers should always identify themselves. For ex: “Hello, this is Ken” Callers purpose: Why are you calling? Ex: “Could I speak to…?”

Slide 5: 

Answering the phone: The person who answers should always say “hello”. Also the receiver of the call should ask who is calling if they do not know the person. Ex: “Who’s calling please?” or “Who may I ask is calling?”

Slide 6: 

Other useful expressions: Hello, is Jim there please? Could I speak to Jim please? Speaking This is Jim, who’s calling? (this is formal) Now lets listen to a sample phone call

Slide 7: 

AB what’s going on? Not much, just taking it easy today. Work’s been killing me lately. What do you say we head downtown and grab a coffee at the Starbucks near plaza 66. I’ve had way too much caffeine lately.  I wouldn’t mind grabbing something to eat though.  Would you be up for that? It’s a nice day today, so we could get something at Element Fresh near the Portman.  They’ve got a patio so we could sit outside.

Slide 8: 

Sure, do you want to workout after? I’ve already gone.  Wasn’t great though.  6 out of 10 at best. Just come with and do some cardio.  I think you could afford to shed a few more pounds. We’ll see.  Let’s meet at Element at 2. K, later.

Slide 9: 

Here’s another. Repeat after me. Dominoes pizza. How may I help you? I’d like a large pepperoni pizza, and a large bottle of pepsi.

Slide 10: 

Your address please. 123 Sunnyside rd. Ok, that’ll be $11.Your pizza will arrive in 30 minutes. Thank you for calling Dominoes Pizza.

Slide 11: 

How bout another. Dr. Jones’ office. Hello, I have a toothache, I’d like to make an appointment. Sure. What time would be good for you?

Slide 12: 

Is the doctor available this morning? I’m sorry. He’s quite busy. How about this afternoon.? He’s free at 1. Ok. That will be ok.