EMOTION AND EMOTIONAL INTELLIGENCE

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EMOTIONANDEMOTIONAL INTELLIGENCE : 

EMOTIONANDEMOTIONAL INTELLIGENCE DR. TANUSHREE CHAKRABORTY

Emotion-Basic Nature : 

Emotion-Basic Nature Cognitive Component Subjective feelings Difficult to describe for some Cognitive appraisals related to experience of emotion Evaluation of emotion pleasant/unpleasant Mixed emotions

Emotions- Why Emotions Were Ignored in OB : 

The “myth of rationality” Organizations are not emotion-free. Emotions of any kind are disruptive to organizations Original OB focus was solely on the effects of strong negative emotions that interfered with individual and organizational efficiency. © 2005 Prentice Hall Inc. All rights reserved. 4–3 Emotions- Why Emotions Were Ignored in OB

What Are Emotions? : 

4–4 What Are Emotions? MoodsFeelings that tend to be less intense than emotions and that lack a contextual stimulus. EmotionsIntense feelings that are directed at someone or something. AffectA broad range of emotions that people experience.

Basic Emotions : 

Basic Emotions

What Are Emotions? (cont’d) : 

4–6 What Are Emotions? (cont’d) Emotional Labor A situation in which an employee expresses organizationally desired emotions during interpersonal transactions. Emotional Dissonance A situation in which an employee must project one emotion while simultaneously feeling another.

Felt versus Displayed Emotions : 

© 2005 Prentice Hall Inc. All rights reserved. 4–7 Felt versus Displayed Emotions Felt Emotions An individual’s actual emotions. Displayed Emotions Emotions that are organizationally required and considered appropriate in a given job.

Emotion Dimensions : 

Variety of emotions Positive Negative Intensity of emotions Personality Job Requirements Frequency and duration of emotions How often emotions are exhibited. How long emotions are displayed. © 2005 Prentice Hall Inc. All rights reserved. 4–8 Emotion Dimensions

A waitress at a restaurant is expected to do emotional work, such as smiling and express positive emotion towards clients : 

A waitress at a restaurant is expected to do emotional work, such as smiling and express positive emotion towards clients

Slide 10: 

A nurse working in a hospital, is expected to express positive emotions towards patients, such as warmth and compassion

Slide 11: 

The terms "emotional labor" and "emotion work" are often used interchangeably, which can lead to confusion. Emotional labor refers to the emotional work done in a paid work setting, while emotion work relates to the unpaid emotional work that a person undertakes in their relationships with family and friends.

External Constraints on Emotions : 

4–12 External Constraints on Emotions OrganizationalInfluences CulturalInfluences IndividualEmotions

OB Applications of Understanding Emotions : 

Ability and Selection Emotions affect employee effectiveness. Decision Making Emotions are an important part of the decision-making process in organizations. Motivation Emotional commitment to work and high motivation are strongly linked. Leadership Emotions are important to acceptance of messages from organizational leaders. © 2005 Prentice Hall Inc. All rights reserved. 4–13 OB Applications of Understanding Emotions

OB Applications… (cont’d) : 

Interpersonal Conflict Conflict in the workplace and individual emotions are strongly intertwined. Customer Services Emotions affect service quality delivered to customers which, in turn, affects customer relationships. Deviant Workplace Behaviors Negative emotions lead to employee deviance (actions that violate norms and threaten the organization). Productivity failures Property theft and destruction Political actions Personal aggression © 2005 Prentice Hall Inc. All rights reserved. 4–14 OB Applications… (cont’d)

Why Emotions? : 

Why Emotions?

EMOTIONAL INTELLIGENCE : 

EMOTIONAL INTELLIGENCE

Emotional Inteligence : 

The capacity for recognizing our own feelings and those of others for motivating ourselves and for managing emotions well in ourselves and in our relationships "We can only make decisions on what we are aware of." Emotional Inteligence

Emotional Intelligence : 

Self awareness Self regulations Self motivation Awareness of others (empathy) Social skills Emotional Intelligence

Personal Competencies : 

Self awareness Knowing what we are feeling Using this in decision making Being realistic about our abilities and self confident in a grounded way. Self Regulation Managing our emotions to help us get things done Recovering well from upset Being prepared to wait for results Personal Competencies

Slide 21: 

Self Motivation Using our values to guide us towards challenged goals Persevering in the face of setbacks Taking the initiative and being flexible to achieve results

Social Competencies : 

Empathy Sensing others’ feelings, needs and concerns and understanding different perspectives Social Skills Influencing others, building relationships, managing conflicts, persuading and leading, enabling cooperation and teamwork Social Competencies

Emotional Intelligence : 

Knowing your emotions Managing your emotions Motivating yourselves Recognizing emotions in others Handling relationships Emotional Intelligence

Thrusts- : 

Thrusts- Human resources planning Job profiling Recruitment Interviewing, Selection & Training Management development Customer relations and Customer service More Corporate culture Emotional Support Leadership Applying EQ in Business Organization

Characteristics of a low EQ Person : 

“If only I had a different job … …” “If only I had finished graduation … …” “If only I had been handsome/beautiful …” “If only my spouse had stopped drinking …” “If only I had been born rich and famous…” “If only I had good contacts…” “If only I had better friends …” “If only I had married someone else …” Characteristics of a low EQ Person

Characteristics of high EQ person : 

A time to be aggressive and a time to be passive A time to wait and a time to watch A time to be together and a time to be alone, A time to fight and a time to love A time to work and a time to play A time to cry and a time to laugh A time to confront and a time to withdraw A time to speak and a time to be silent A time to be patient and a time to decide Characteristics of high EQ person

EMOTIONAL SKILLS MANAGERS SHOULD LEARN : 

EMOTIONAL COMPETENCY EMOTIONAL MATURITY EMOTIONAL SENSITIVITY EMOTIONAL SKILLS MANAGERS SHOULD LEARN

EMOTIONAL COMPETENCY : 

Tackling Emotional Upsets High Self-esteem Handling Egoism Handling Inferiority Complex EMOTIONAL COMPETENCY

EMOTIONAL MATURITY : 

EMOTIONAL MATURITY Self-Awareness Developing Others Delaying Gratification Adaptability and Flexibility

EMOTIONAL SENSITIVITY : 

EMOTIONAL SENSITIVITY

Applying EQ in business organization : 

Human resource planning Job profiling Recruitment, interviewing, selection and training Management development Customer relations and customer service and more Corporate culture Emotional support Leadership Applying EQ in business organization

Healthy Emotional States : 

Healthy Emotional States

Your professional development and career : 

Assess your own EI abilities Increase self-awareness and develop a clear understanding of your strengths and areas for development through emotional intelligence training Improve sensitivity to corporate cultures Respond appropriately to workplace social cues Develop more effective communication skills and techniques for avoiding and/or handling conflict Create an action plan for continued EI self-development Your professional development and career

Emotional Competencies : 

Which are your strengths? Which are important to you? Which do you want to develop? What would success in the skill look like? How could you develop the skill? Emotional Competencies