Understanding libraries and face to face service delivery in Cornwall

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Presentation Description

Abi Smith from Cornwall Council talks to the South West Observatory RIG group on understanding library useage in Cornwall.

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Presentation Transcript

Understanding libraries and face to face service delivery:

Understanding libraries and face to face service delivery Abi Smith, Community Intelligence Team Cornwall Council

PowerPoint Presentation:

Needs assessments Child Poverty Needs Assessment www.cornwall.gov.uk/childpoverty Joint Strategic Needs Assessment (health and wellbeing) www.cornwall.gov.uk/jsna Local Economic Assessment (incl. Cornwall’s economy at a glance) www.cornwall.gov.uk/economicassessment Understanding Cornwall www.cornwall.gov.uk/understandingcornwall People profile (equality and diversity) www.cornwall.gov.uk/peopleprofile Profiles Neighbourhood profiles www.cornwall.gov.uk/neighbourhoodprofiles

PowerPoint Presentation:

Customer insight • GIS analysis • Demographic • Economic • Deprivation • Health and wellbeing • Child poverty • Housing • Equalities • Survey analysis Consultation and survey design • Appropriate data usage • Analytical techniques • Summary of key findings • General public enquiries • Coordination of intelligence function across services • Profiling • Mapping • Data visualisation Statistics and analysis Technical advice

Our journey:

Our journey Fujitsu work Library Service Review - 25% savings Relocated one stop shops to libraries Face to face services review Strategic Partnership

Distance is a key driver in library use:

Distance is a key driver in library use

PowerPoint Presentation:

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Lifestyle types:

Lifestyle types More likely to use libraries Affluent households Early retirees Families with young children Less likely to use libraries: Low income households Young singles Low income elderly

What do we mean by rural? :

What do we mean by rural? (Abi)

Next steps:

Next steps Extend this work to incorporate face to face services for the rural services review. Make recommendations to feed into the Strategic Partner for Cornwall discussions. Consider whether we can use similar techniques for other services. Customer analysis toolkit/guidance for services.

Thank you!:

Cornwall Council County Hall Truro TR1 3AY Tel: 0300 1234 100 www.cornwall.gov.uk/intelligence Thank you!

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