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Windows XPDay 1Module -1 : 

Windows XPDay 1Module -1 Service Desk.

OBJECTIVES : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 2 OBJECTIVES Module I - Objectives : Introduction to Windows XP. Features of Windows XP. Installing Windows XP Professional Installation Prerequisites Installation Methods - CD/Network Upgrading to Windows XP Professional Windows XP Product Activation Troubleshooting Windows XP Installations Training Methodology-ILT Duration : 1:30 Mins

INTRODUCTION TO WINDOWS XP : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 3 INTRODUCTION TO WINDOWS XP Windows XP is the next version of Microsoft Windows beyond Windows 2000 and Windows Millennium Edition. Windows XP brings the convergence of Windows operating systems by integrating the strengths of Windows 2000—standards-based security, manageability, and reliability with the best features of Windows 98 and Windows Millennium Edition—Plug and Play, easy-to-use user interface, and innovative support services to create the best Windows yet. Windows XP is built on an enhanced Windows 2000 code base, with different versions aimed at home users and business users: Windows XP Home Edition and Windows XP Professional.

Slide 4: 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 4 New Features in Windows XP New Features Include: New Visual Style Taskbar Changes File and Settings Transfer Wizard Help and Support Remote Assistance Remote Desktop System Restore Built-in Firewall

New Visual Style : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 5 New Visual Style

New Visual Style : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 6 Windows XP has new visual styles and themes that use sharp 24-bit color icons and unique colors that can be easily related to specific tasks. For example, green represents tasks that enable you do something or go somewhere, such as the Start menu. New Visual Style

New Visual Style : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 7 Enhanced User Interface Windows XP has a completely revamped user interface with a large number of visual enhancements and improved functionality. If you don’t like the look or would like to increase performance you can restore the “classic” windows look with minimal effort. New Visual Style

The New Taskbar : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 8 The New Taskbar Taskbar locking Button grouping Button clustering “Notification Area” Formerly the “Systray” Fewer icons by default Hiding seldom-used icons

The New Start Menu : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 9 The New Start Menu Most Frequently Used Programs All Programs button My, My, My, My…. My Computer My Documents My Pictures My Music

The New Search Utility : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 10 The New Search Utility New Search Utility – “Search Companion” Uses Wizard-Style Includes Animated “Assistants” Can be configured for “Standard” or “Advanced” Searching for “Hidden Files” or in “System Folders” can be toggled

Advanced Visual Options : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 11 Advanced Visual Options May be automatically disabled on lower performance machines Manual enabling may cause performance problems Configurable via: Control Panel > Performance and Maintenance > Adjust visual effects > Visual Effects

File Management UI Changes : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 12 File Management UI Changes New folder properties options Custom folder icons (“Folder Pictures”) New Webview pane Task options vary with folder type New “View” options Example: Filmstrips

File Management Changes : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 13 File Management Changes Folder style “inheritance” Triggered by the first file in new folders only Folder tree pane can be toggled Arrange files and folders by groups File type Autolookup for unregistered types By Internet By Program List

Control Panel : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 14 Control Panel The Control Panel is “categorized” by task type The “Classic View” can be restored via the UI Third party CPLs can specify the category in which they appear Some incompatible CPLs may be deleted during upgrades

The Welcome Screen : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 15 The Welcome Screen The Welcome Screen is available in… Windows XP Home Edition Windows XP Professional if not joined to a Domain (referred to as “Disjoined Pro”) Welcome Screen surprises… Ctrl-Alt-Del once at the Welcome Screen does nothing Ctrl-Alt-Del twice at the Welcome Screen brings up the conventional Log On dialog

File and Settings Transfer Wizard : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 16 File and Settings Transfer Wizard File and Settings Transfer Wizard The File and Transfer Wizard provides a way of transferring designated files and settings from one computer to another. You can use the File and Transfer Wizard to clone your existing Desktop and files and transfer them to a new computer running Windows XP

Help and Support Center : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 17 Help and Support Center

Help and Support Center : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 18 Help and Support Center Help and Support Center is your comprehensive resource for tools and information. Use Search, the Index, or the table of contents to gain access to the extensive online Help system.

Windows Update : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 19 Windows Update The Windows update feature helps keep Windows XP up to date. It compares programs, operating system components and drivers installed with a master list of items available on the Microsoft Website Right click on “My Computer” select “Properties”, select “Automatic Updates” You can configure Automatic Updates in several different ways by do the following:

Windows Update : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 20 Windows Update

Windows Update : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 21 Windows Update When the Automatic Updates feature is enabled an update icon appears in the system tray when there are updates to download or install. The Automatic Updates Service is responsible for periodically checking for updates. Updates appear in the Add\Remove dialog box. You can remove the update from here the same way you uninstall any other program.

Remote Assistance and Remote Desktop : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 22 Remote Assistance and Remote Desktop Remote Assistance invitations can be sent to a support technician or a friend allowing them to view, or with your permission, control your desktop. Using an Internet connection, anyone running Windows XP can chat with you, view your screen, and with your permission, work on your computer. Both you and your assistant must be using Windows Messenger or a MAPI-compliant email client such as Outlook or Outlook Express and a connection to the internet or a corporate LAN.

Remote Assistance and Remote Desktop : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 23 Remote Assistance and Remote Desktop

Remote Assistance and Remote Desktop : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 24 Remote Assistance and Remote Desktop Remote Desktop initiates a new Windows session unlike Remote Assistance which provides a view of the current user’s desktop. When a user connects remotely, the local desktop locks automatically and the remote user can access all of the files and applications, just as if he were sitting at the keyboard.

System Restore : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 25 System Restore

System Restore : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 26 System Restore “System Restore” monitors the operating system for changes and creates restore points before changes occur, and at regular daily intervals. However, System Restore does not affect personal data. Restore point can be created manually or automatically.

Built-in Firewall : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 27 Built-in Firewall Windows XP comes with a built-in software firewall. By restricting certain types of information and enforcing the appropriate restrictions, Windows XP reduces the possibility of malicious attacks. To enable the Internet Connection Firewall Right Click “Network Neighborhood” Click “Properties” Right Click the connection you want to configure Click “Properties” and select the “Advanced” tab Check “”Protect my computer and network by limiting or preventing access to this computer from the Internet” Click “Settings” to configure the permitted services.

Fast User Switching (FUS) : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 28 Fast User Switching (FUS) Allows Multiple Users to use one computer, in separate sessions, without the need to close applications and log off.

Device and Driver Management Features : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 29 Device and Driver Management Features Driver Signing Encourages improvements in driver quality Improves user experience Driver signing is not driver “Certification” Not the same as System File Protection Users can set policies to block installation of unsigned drivers Driver Rollback One of the system recovery features in Windows XP Allows you to revert to the previous version of a driver when an updated driver fails. Driver Resiliency Database of known bad drivers Prevents the user from installing a known bad driver

Driver Installation & Policies : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 30 Driver Installation & Policies Closest match driver is always installed Signed or unsigned If the same rank, system installs signed driver Control Panel Three possible actions: Ignore Warn Block

System File Protection & Driver Rollback : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 31 System File Protection & Driver Rollback System File Protection The enforcement mechanism that uses Driver Signing signatures and catalog files to keep system files at their correct versions. Driver Rollback One of the System Recovery Options in Windows XP Re-install a previously installed driver Focuses recovery effort on a single driver Helps user recover from installing a bad driver

Driver Rollback Implementation : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 32 Driver Rollback Implementation Rules One Level No Printer Rollback Multi-Function devices have driver for each function User is prompted when reverting to unsigned driver Active and Functioning Drivers only Rollback Available after driver is updated Option is available through Device Manager

Driver Resiliency : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 33 Driver Resiliency Block defective drivers during: Installation Boot loading Dynamic loading User Notification Dialog box displayed on install Defective Driver Database Drvmain.sdb Driver added to database if >90% chance of Bluescreen Database managed by Microsoft Made available to customers via Windows Update

Compatibility Mode Utility : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 34 Compatibility Mode Utility

Built-in Firewall : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 35 Built-in Firewall

Other Notable Features : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 36 Other Notable Features New in XP Professional Built-in CD-Burning Multi-User Capabilities Windows Media Player 8 DVD, CD, Internet Radio, Support for WMA and MP3 Better Image Acquisition Handling Movie Maker 1.1 Capture and Edit Video Compress Folders in Cab or Zip View contents seamlessly in Explorer

Slide 37: 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 37

Installing Windows XP : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 38 Installing Windows XP Clean install As an upgrade Setting up a dual boot

Planning the Installation : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 39 Planning the Installation Verify minimum/recommended requirements Verify hardware compatibility list Decide how to partition hard drive and what file system to use Decide whether to configure PC as a workstation in a workgroup or as part of a domain Make a final checklist

Minimum and Recommended Requirements : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 40 Minimum and Recommended Requirements

Minimum Requirements and Hardware Compatibility : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 41 Minimum Requirements and Hardware Compatibility Verify that software and hardware qualify for Windows XP Run Readiness Analyzer Go to Microsoft Web site and search on each hardware device by type If hardware does not qualify, download upgrade drivers before you begin installation

Hard Drive Partitions and File Systems : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 42 Hard Drive Partitions and File Systems Partitions on hard drive must be adequate to install Windows XP (at least a 2-GB partition for installation, with 1.5 GB of free space) Supported file systems (same as Windows 2000) FAT16 FAT32 NTFS

General Guidelines for Selecting a File System : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 43 General Guidelines for Selecting a File System

Joining a Workgroup or Domain : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 44 Joining a Workgroup or Domain

Upgrade or Clean Install? : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 45 Upgrade or Clean Install? If you plan to set up a dual boot Clean install If you have another OS installed and do not plan a dual boot Choose between an upgrade and clean install

Final Checklist : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 46 Final Checklist

Final Checklist (continued) : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 47 Final Checklist (continued)

Windows XP Installation: Text Mode : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 48 Windows XP Installation: Text Mode

Windows XP Installation: Graphical Mode : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 49 Windows XP Installation: Graphical Mode

Performing an Upgrade : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 50 Performing an Upgrade Clean up hard drive Perform hardware or software upgrades Flash the BIOS Back up important files Scan hard drive for viruses Uncompress drive (if compressed) Uninstall incompatible hardware or software

Upgrade Paths: Detail and Review : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 51 Upgrade Paths: Detail and Review

Setting Up a Dual Boot : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 52 Setting Up a Dual Boot Start installation as for a clean install with another OS installed Choose to install Windows XP on a different partition than the other OS Windows XP recognizes that another OS is installed and sets up the Startup menu

Setting Up a Dual Boot (continued) : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 53 Setting Up a Dual Boot (continued)

Windows XP Hardware ConfigurationILT – 1 Hr. : 

Windows XP Hardware ConfigurationILT – 1 Hr.

Hardware Installation : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 55 Hardware Installation Plug and Play(PnP) Add new hardware wizard Device Manager Driver Rollback

Hardware Installation : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 56 Hardware Installation Plug and Play overview It is simple to install a Plug and Play device. Just plug it in and Windows does the rest by installing any necessary drivers, updating the system, and allocating resources. Add New Hardware If Windows does not successfully find your new hardware, you must use the Add Hardware Wizard in Control Panel to tell Windows what type of device you are installing. The Add Hardware Wizard may ask you to insert media (such as a compact disc or floppy disk) if any were provided with the device. The Add Hardware Wizard is primarily used for installing non-Plug and Play devices. After Windows detects the device, or you identify the device using the Add Hardware Wizard, Windows tries to find and install the correct driver for the device.

Hardware Installation : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 57 Hardware Installation First, Windows searches for the driver on your computer's hard disk and on the device manufacturer's floppy disk or compact disc, if one is inserted into a disk drive. If the driver is found in either of these places, Windows installs it. If Windows doesn't find a driver, and your computer is connected to the Internet, Windows searches for one on the Microsoft Web site. For the latest updates, including security fixes, service packs, new Help files, and device drivers, see Windows Update in Help and Support Center. If the driver is found on the Windows Update site, Windows copies and installs it onto your computer. If your computer is not connected to the Internet, Windows displays a message prompting you to connect to the Internet. If Windows cannot find the driver on the Windows Update site, the Found New Hardware Wizard will be displayed and will prompt you to insert any media that were provided with the device. If the driver is located there, Windows installs it onto your computer.

Add Hardware Wizard. : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 58 Add Hardware Wizard. Click Start ? Control Panel Double Click ? Add Hardware Wizard.

Device Manager. : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 59 Device Manager. Device Manager provides you with information about how the hardware on your computer is installed and configured, and how the hardware interacts with your computer's programs. With Device Manager, you can update the device drivers for hardware installed on your computer, modify hardware settings, and troubleshoot problems. To open Device Manager: 1. Click Start? Settings?Control Panel. 2. Double-click System. On the Hardware tab, click Device Manager.

Device Manager : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 60 Device Manager

Device and Driver Management Features : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 61 Device and Driver Management Features Driver Signing Right Click on My computer. Click Properties. Click on Hardware Tab. Click on Driver Signing Button.

Driver Rollback : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 62 Driver Rollback To do driver Rollback follow the steps given below Right Click on My Computer. Click “Properties”. Click on “Hardware” Tab. Click on “Device Manager” Button. Right Click on Device. Click “Properties”. Click on “Driver” Tab. Click on “Rollback Driver” Button.

Disk ManagementILT – 2 Hours : 

Disk ManagementILT – 2 Hours

Using Disk Management : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 64 Using Disk Management Disk Management is a system utility for managing hard disks and the partitions or volumes that they contain. With Disk Management, you can initialize new disks, create volumes, and format volumes with the FAT, FAT32, or NTFS file systems. Disk Management enables you to perform most disk-related tasks without shutting down your computer; most configuration changes take effect immediately. Notes : You might need to be logged on as an administrator or a member of the Administrators group in order to perform some tasks.

Using Disk Management : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 65 Using Disk Management To Open disk Management : Click Start ? Control Panel ? Administrative Tools ? Computer Management ? Storage ? Disk Management.

Basic Disk Vs Dynamic Disk : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 66 Basic Disk Vs Dynamic Disk Basic Disk Storage A disk initialized for basic storage is called a basic disk. A basic disk contains basic volumes, such as primary partitions, extended partitions, and logical drives. Additionally, basic volumes include multi disk volumes that are created by using Windows NT 4.0 or earlier, such as volume sets, stripe sets, mirror sets, and stripe sets with parity. Windows XP does not support these multi disk basic volumes. Dynamic Disk Storage A disk initialized for dynamic storage is called a dynamic disk. A dynamic disk contains dynamic volumes, such as simple volumes, spanned volumes, striped volumes, mirrored volumes, and RAID-5 volumes. With dynamic storage, you can perform disk and volume management without the need to restart Windows. Note: Dynamic disks are not supported on portable computers or on Windows XP Home Edition-based computers.

Defragmenting Volumes. : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 67 Defragmenting Volumes. Defragmentation is the process of physically reorganizing files on a hard drive in order to store files as contiguously as possible. The more heavily fragmented a hard drive is, the slower it becomes to read and write data, making necessary to defragment in order to keep the process efficient. Periodic defragmentation is recommended in order to keep hard drive access as fast as possible. This is especially important when splitting a single partition into multiple partitions, as fragmented data may have spread over more disk than necessary, and by defragmenting, one is able to optimize and compact data storage.

Disk Defragmentation : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 68 Disk Defragmentation Start ? All Programs ? Accessories ? System Tools ? Disk Defragmenter

Disk Defragmentation : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 69 Disk Defragmentation When Disk Defragmenter first opens you'll see a list of the hard drives displayed at the top of the screen. The Estimated Disk Usage Before Defragmentation and Estimated Disk Usage After Defragmentation will be blank until a drive is selected and the Analyze button is clicked. After the Analyze button has been clicked and the process completes the window shown here opens with a brief recommendation of what action Disk Defragmenter thinks should be taken regarding the drive. If you want to go ahead and defragment without more information, click the Defragment button.

Disk Defragmentation : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 70 Disk Defragmentation

Disk Defragmentation Report : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 71 Disk Defragmentation Report

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2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 72

Configuring Windows XP PrintingILT – 1 Hr. : 

Configuring Windows XP PrintingILT – 1 Hr.

Printing a Document in Windows XP : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 74 Printing a Document in Windows XP Open the document you want to print On the File menu of the program you are using, click Print. While a document is printing, a printer icon appears in the notification area. When this icon disappears, your document has finished printing.

Install and Connect to Print Device : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 75 Install and Connect to Print Device The Add Printer Wizard allows you to create printers for the following types of print devices: Local print devices directly attached to a serial, parallel, USB, FireWire, IR, or SCSI port on the computer. USB, IR, and FireWire can use plug and play to be installed (no reboot required). Remote print devices connected to a local printer or to a remoter print server.

Install and Connect to Print Device cont… : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 76 Install and Connect to Print Device cont… Only members in the administrator group can install a local printer. The wizard can automatically detect and install a local plug and play printer if you enable the Automatically detect and install my Plug and Play printer check box. Disable the Automatically detect and install my Plug and Play printer check box if you want to install a remote network printer device or if you want to manually select the manufacture and model or the printer.

Install and Connect to Print Device cont… : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 77 Install and Connect to Print Device cont… Using the local printer option allows you to create or select a port used for remote network printer devices. This port is what allow communication between the print server and the print device. The most common port for networked printers is the TCP/IP port and almost all new network printers support this port.

Install and Connect to Print Device cont… : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 78 Install and Connect to Print Device cont… If you have chosen to create a new TCP/IP port then select next and the Add Standard TCP/IP Printer Port Wizard begins. From here you need to provide a host name or an IP address of the network printer and a name for the port. The name of the port defaults to the host name.

Install and Connect to Print Device cont… : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 79 Install and Connect to Print Device cont… If you want to connect to an already created network printer device then use the Network Printer option in the Add Printer Wizard. When you click next, you will be presented with the following three options: Browse for a printer Connect to a printer by using an UNC path. For example: \\printserver\printershare Connect to a printer by using an URL.

Install and Connect to Print Device cont… : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 80 Install and Connect to Print Device cont… Once the printer has been selected Windows will retrieve the driver for that printer from the server.

Install and Connect to Print Device cont… : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 81 Install and Connect to Print Device cont… If you selected ‘Connect to a printer by using an URL’ then use the URL http://servername/sharename, where sharename is the name of the shared printer.

Shared Printers : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 82 Shared Printers If you did not choose to share the printer from the Add Printer Wizard, then you can manually enable and configure printer sharing from the Sharing tab under the printer properties. As with Shared Folders, if you place a $ after the name of the share it will effectively hide the share from network neighborhood browsing.

Shared Printers and Shared Access Permissions : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 83 Shared Printers and Shared Access Permissions The security tab of the printer’s properties allows access to printers by allowing or denying the following privileges. Print – Allows users to connect to a printer and manage their own jobs. This is the default. Manage Documents - Allows a user to print and manage their own print job as well as other users' print jobs. This permission allows the starting, pausing and removal of jobs as well. Manage Printers – This allows a user to remove, share, or alter permissions for a printer. Administrators and Power Users have this permission.

Managing Printers : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 84 Managing Printers The device settings allow you to change the paper size, paper tray, printer memory, and other useful settings.

Managing Printers cont… : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 85 Managing Printers cont… The advanced tab allows printing from certain times to be enabled, configure the priority for the printer and configure spooler settings. The Ports tab allows you to manually add, delete and configure printer ports.

Manage Print Jobs : 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 86 Manage Print Jobs Managing the print queue can be done from Document menu in the print’s queue where the following can be found: Pause - This will pause the print job, which will remain in the queue. Resume - This will resume a paused print job. Restart - This will restart a print job from the first page. Cancel - This will cancel a print job and remove it from the queue.

Slide 87: 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 87

Slide 88: 

2/23/2009 Presented by Venkat. R, Tech. Trainer-Service Desk. 88