Workshop Preview

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Fundamentals of Information Technology Processes Workshop Preview

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This workshop is about Processes that are crucial To an Information Technology landscape within any organisation. There are certain process disciplines that forms the basis of IT service delivery

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IT Project Management IT Service Management Information Security Process Maturity This workshop details all the above process disciplines

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Traditionally these disciplines are dealt with independently But in any IT environment they do not exist in isolation They interact with each other and share many common knowledge areas They support and build upon each other’s strengths Fundamental knowledge about all of them are required for every IT professional

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Core Processes of an IT Environment Holistic View of the process environment is needed

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Why Project Management knowledge is Important? We change the world by performing projects Anything we do within IT has to be managed as a project We are a relevant stakeholder in a project environment What are then our roles and responsibilities? Application Developer – System Administrator Whatever role you play you must know how to use PM tools and techniques

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The most misunderstood concept is that of Information Security Information security goes beyond IT security – it is a management system The definition of information and what is means to business and its value needs to be understood What must application developers know related to InfoSec? How Information security integrates with your SDLC and PM processes? What business continuity and disaster recovery means to developers and project team?

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For IT Service Management one must understand IT Services Landscape within an environment Relationship between what users consume and the underlying IT infrastructure Application developers must understand the environment where their product will finally operate The need for PM knowledge to implement any service management framework How Information security dictates the service needs? Managing the IT operations with demanding business needs and technological challenges

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Process environment has to continuously improve What are the characteristics of a good process? Where do we stand compared to others in terms of process maturity? What we must do to continuously improve our processes? What is that I am doing currently that can be mapped to process improvement regime? Process Improvement vs Business Priorities

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This workshop takes a holistic view of the IT Process Environment

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Fundamentals of Information Technology Processes Helps participants to envisage viable and alternate career options in each of these disciplines Helps to identify your daily work processes against each discipline Helps participants to be effective and efficient

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Logon into www.akula.co.in and register online for the next session. Read the feedback from workshop participants and find for yourselves how this will benefit you. At Akula our mission is to help IT professionals be successful and satisfied with their career. Register now and secure Your Future