Few Famous Quotes on Customer Service :
Few Famous Quotes on Customer Service A sale is not something you pursue, it is something that happens to you while you are immersed in serving your customer
Be everywhere, do everything, and never fail to astonish the customer.
Biggest question: Isn’t it really ‘customer helping’ rather than customer service? And wouldn’t you deliver better service if you thought of it that way?
Coming together is a beginning. Keeping together is progress. Working together is success.
Customer complaints are the schoolbooks from which we learn.
Customer service is training people how to serve clients in an outstanding fashion.
Customers are an investment. Maximize your return.
Do what you do so well that they will want to see it again and bring their friends.
Treat every customer as if they sign your paycheck … because they do.
Journey towards Customer Service Excellency continues..
Customer Service Tips & Techniques :
Customer Service Tips & Techniques Customer service is often one of the most important factors when gauging the success of a business. Simply put, customers want a pleasurable shopping experience. If the customer service is well below standard, customers will not return. Consider these tips and techniques for more effective customer service
1.Body Language :
1.Body Language Although we often think of verbal communication as the most important factor in customer service, people respond to body language as well. A warm smile represents an invitation for the customer to get comfortable and ask questions. Include a friendly greeting with the smile. Maintain a strong posture that makes the customer feel like you are alert, passionate and ready to help with any problems or needs that arise.
Understand your Customer :
Understand your Customer Every customer responds differently to sales associates who ask if she needs help. Some customers want to be left alone. Others are shy or timid about asking questions until an associate greets them with a friendly smile and a "How may I help you?" It's important to remain in an open area to appear accessible, and don't appear to be distracted. Some businesses require aggressive customer service while others are more passive; both work and both have advantages and disadvantages.
Irate Customers / Customer complaint handle with care :
Irate Customers / Customer complaint handle with care Customer service is available to help with simple needs, but it's also there for problems, many of which often end up with a customer who is upset about a product or service. Always allow the customer to speak. Do not interrupt until he has finished with everything he has to say. Always tell the customer you are sorry or you apologize, even if it wasn't your fault. Remember that customer service employees often get blamed for problems that had nothing to do with them. Apologize regardless
Make Them Feel Valued :
Make Them Feel Valued Use the customer's name during the conversation, whether it's face to face or over the phone. Calling an individual by her name makes her feel important and valued. Always finish each conversation with a thank-you and a comment that you value her business. Keep the appropriate tone of voice, be enthusiastic, and last, but definitely not least, listen.