Software as a Service

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SaaS (Software as a Service)

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Introduction Referred to as “Software on Demand” Deployed in Internet Technology – Cloud – Accessed via Internet Common Model for CRM ERP HRM CM Tuesday, June 07, 2011 SaaS 2

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Traditional Software SaaS Generally U sed Software to be developed Tested Licensed Deployed to end customer Software to be developed Tested Deployed in our machine Tuesday, June 07, 2011 SaaS 3

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Aim Giving service to customer online bases based on applications Customer Web server Application Tuesday, June 07, 2011 SaaS 4

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Customer Needs Customer Computer App Mobile App SMS Smart Phone App Tuesday, June 07, 2011 SaaS 5

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Advantage To C ompany No piracy Good profit More customers Advantage T o Customer No maintenance No License Less Hardware Highly Safe access Easy to understand and use Fast upgrades Tuesday, June 07, 2011 SaaS 6

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Tools Used Java Oracle or SQL Unix High speed Internet connection Secure tunnels Tuesday, June 07, 2011 SaaS 7

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Tuesday, June 07, 2011 SaaS 8 Benefits Capital expenditure is reduced by not having to purchase servers or full copies of software. This is counterbalanced by the increased revenue cost of paying for the use of the SaaS. Faster implementation. In some cases the customer can deploy SaaS more quickly as no local installation is required . Depending on the user, it may remove a non-core activity (deployment and support of the software and its associated infrastructure) freeing up time to focus on core business activities. Possible improvements to reliability if the SaaS provider's infrastructure is more redundant or has higher availability than the user would otherwise have.

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Tuesday, June 07, 2011 SaaS 9 Levels Level 1 – Ad-hoc/custom Each customer has a customized version of the hosted application that runs as its own instance on the host's servers. Migrating a traditional non-networked or client–server application to this level of SaaS typically requires the least development effort, and reduces operating costs by consolidating server hardware and administration . Level 2 – Configurable This adds greater program flexibility through configurable metadata, so many customers use separate instances of the same application code. V endor meet different customer needs through detailed configuration options.

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Tuesday, June 07, 2011 SaaS 10 Levels Contd… Level 3 – Configurable, multi-tenant-efficient A single program instance serves all customers. Enables more efficient server resource use without apparent difference to the end user, but ultimately faces scalability limits . Level 4 – Scalable, configurable, multi-tenant-efficient Adds scalability through a multitier architecture that supports identical application instances that run on a variable number of servers. Provider can adjust system capacity to match demand by adding or removing servers without further altering the software architecture.

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Target Industries Aerospace Automotive Banking/Financial Services Chemical Construction Consumer Products/Packaged Goods Defense Education Electronics Energy Entertainment Food and Grocery Government Healthcare Hospitality/Restaurants Insurance Legal Manufacturing Medical Non-Profit Pharmaceutical Plastics Professional Services Publishing Real Estate Retail Small and Mid-Size Businesses (SMBs) Software Technology Telecommunications/Service Providers Transportation Travel Utilities Wholesale/Distribution Tuesday, June 07, 2011 SaaS 11

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Application Categories Accounting/Financial Asset Management Business Intelligence Business Process Management Call Center Channel Management Collaboration Community Site Services Compliance and Risk Management Content Management Customer Relationship Management Dispatch Management Document Management ecommerce Electronics Design Automation (EDA) Enterprise Resource Planning (ERP) Expense Management Help Desk Management Human Resource Management (HRM) Interactive Voice Response (IVR) Messaging Payroll Portfolio Management Procurement Product Lifecycle Management (PLM) Productivity Professional Services Automation (PSA) Project Management Sales Compensation Management Sales force Automation (SFA) Service Desk Management Supply Chain Management (SCM) Survey Solutions Talent Management Transportation and Logistics Vendor Management Web Analytics Web Development Work Order Management Workforce/Field Service Management Tuesday, June 07, 2011 SaaS 12

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Tuesday, June 07, 2011 SaaS 13 Criticism Richard Stallman strongly criticizes SaaS. According to Stallman, using SaaS can cause as much harm as proprietary software, since users can't study nor modify the particular software they use, thus, they can't control their own computing.

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References http://www.saas.com / http://www.hcltech.com/SaaS / http:// www.microsoft.com/serviceproviders/saas/default.mspx http:// www.wikinvest.com/concept/Software_as_a_Service http://www.saas-showplace.com / Tuesday, June 07, 2011 SaaS 14

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Thank you Tuesday, June 07, 2011 SaaS 15

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Queries Tuesday, June 07, 2011 SaaS 16