Non-verbal communication :Non-verbal communication 2/17/2009 Mr.Subodh kumar pandey " International Business" Non verbal communication


welcome :welcome “The same way a hearing person would applaud another. Just because they can’t here the clapping noise doesn’t mean they don’t know what’s going on.” 2/17/2009 Mr.Subodh kumar pandey " International Business"


Slide 3:Non-verbal communication (NVC) is usually understood as the process of communication through sending and receiving wordless messages. Such messages can be communicated through gesture; body language or posture; facial expression and eye contact; object communication such as clothing, hairstyles or even architecture; symbols and info graphics. 2/17/2009 Mr.Subodh kumar pandey " International Business"


Non Verbal Communication :Non Verbal Communication Body language Posture Facial expression Eye contact 2/17/2009 Mr.Subodh kumar pandey " International Business"


Object communication :Object communication Clothing Hairstyle Architecture Symbols Info graphics 2/17/2009 Mr.Subodh kumar pandey " International Business"


Architecture :Architecture 2/17/2009 Mr.Subodh kumar pandey " International Business"


Info graphics… :Info graphics… 2/17/2009 Mr.Subodh kumar pandey " International Business"


Slide 8:2/17/2009 Mr.Subodh kumar pandey " International Business" Symbols….


Non Verbal Communication Channels :Non Verbal Communication Channels Westerns are comfortable standing some 2 to 3 feet apart. Arabic and Asian expect more. Latinos expect less 2/17/2009 Mr.Subodh kumar pandey " International Business" The distance you stand from others matters.


NVCC :NVCC Impact of personal space 2/17/2009 Mr.Subodh kumar pandey " International Business"


Impact of Body Language :Impact of Body Language Our gestures, expressions, body position and movement convey unspoken messages. Sometimes the message expressed by body language contradicts the verbal message. 2/17/2009 Mr.Subodh kumar pandey " International Business"


Body Language in Specific Cultures :Body Language in Specific Cultures In Mediterranean countries. In Arab countries. In China. In India. In Japan. 2/17/2009 Mr.Subodh kumar pandey " International Business" One finger point: In most middle and far eastern countries, pointing with the index finger is considered impolite. The open hand is used instead, or, in Indonesia the thumb


Types of gestures :Types of gestures 2/17/2009 Mr.Subodh kumar pandey " International Business" Gestures do not have invariable or universal meanings. Even simple gestures like pointing at someone can give offense if it is not done correctly. In the USA and western European countries. it is very common for people to point with an extended finger but in Asia this is considered very rude.


Speech may also contain Non verbal elements :Speech may also contain Non verbal elements Paralanguage Voice quality Emotion & speaking Stress 2/17/2009 Mr.Subodh kumar pandey " International Business"


Likewise written text have Non verbal elements :Likewise written text have Non verbal elements Handwriting style Spatial arrangement of words Use emoticons 2/17/2009 Mr.Subodh kumar pandey " International Business"


Mainly focused… :Mainly focused… Face to face interaction Physical characteristic Environment Behavior of communication during interaction 2/17/2009 Mr.Subodh kumar pandey " International Business"


Facial expressions :Facial expressions Facial expressions are a rich language in their own right; Some facial expressions are by-products of emotions, while others, such as winking or eye-rolling are akin to gestures. Eye-rolling Nodding Head bobble Head shaking Bent head Pointing by chin 2/17/2009 Mr.Subodh kumar pandey " International Business" Q.


Body Language Signs :Body Language Signs Non verbal behavior Interpretation Brisk, erect walk Standing with hands on hips Arms crossed on chest Touching, rubbing nose Rubbing hands Open palm Steepling fingers Looking down Confidence Readiness, aggression Defensiveness, closed Rejection, doubt, lying Anticipation Sincerity, openness Authoritative , powerful disbelief 2/17/2009 Mr.Subodh kumar pandey " International Business"


Positive Body Language helps you winning your firstimpression. :Positive Body Language helps you winning your firstimpression. Eye contact. Head movement. Posture. Sit straight in your chair, without slouching. Walk with grace and ease. Smile often. 2/17/2009 Mr.Subodh kumar pandey " International Business"


Slide 20:2/17/2009 Mr.Subodh kumar pandey " International Business" Thank you…