Productivity and quality management

PRODUCTIVITY AND QUALITY MANAGEMENT -PROF. NEHA MEHTA :

PRODUCTIVITY AND QUALITY MANAGEMENT -PROF. NEHA MEHTA SMT. K.G. MITTAL COLLEGE OF ARTS & COMMERCE

DISTRIBUTION OF TOPICS ::

DISTRIBUTION OF TOPICS : ROLL NO NAME TOPICS 16 DINESH SUNKAPAKA INTRODUCTION, HUMAN RESOURCE DEVELOPMENT, TRAINING IN PUBLIC RELATIONS & NEED FOR TRAINING OF PR OFFICERS 52 AJIT YADAV TRAINING AND EDUCATION & EDUCATION FOR PUBLIC RELATIONS MANAGEMENT 08 AJAY SONI METHODS OF TRAINING IN PUBLIC RELATIONS

Introduction ::

Introduction : The concept of quality has been changing with the growth of competition in the industries. Added to that are the world wars which demand high level of accuracies in the field of manufacturing process and procedures. From the inspection system changes in management perception together with customers command have been the subject of interest of many devoted gurus. Due to the drive of such persons there has been life to number of business. These devotees are called Quality Gurus .

W. EDWARDS DEMING ::

W. EDWARDS DEMING : HIS LIFE : William Edwards Deming was born in Sioux City, lowa on 14 Oct 1900 to William Albert Deming and Pluma Irene Edwards. He was father of the Japanese post-war industrial revival and was regarded by many as the leading quality guru in the United States. As statistician, his expertise was used during World War II to assist the United States in its effort to improve the quality of war materials .

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HIS PHILOSOPHY : He established the system of profound knowledge. He have a basis for judgment of his own decisions and for transformation of the organizations where he works. That person is expected to Set an example. Be a good listener, but will not compromise. Regularly teach other people. Help people to pull away from their current practice and belief and move into the new philosophy. The past feeling of guilt should not remain.

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Profound knowledge theory has four parts : Appreciation for a system. Knowledge about variation. Theory of knowledge. Psychology. His initiative for quality indicates as follows : “ We have learned to live in a world of mistakes and defective products as if they were necessary to life. It is time to adopt a new philosophy in America .”

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DEMING’S 14 POINTS FOR MANAGEMENT : Create and publish to all employees a statement of the aims and purposes of the company or other organisation . Learn the new philosophy throughout all areas, everybody. It should evaluate process improvements and cost reductions. End the practice of awarding business on the basis of price alone. Improve constantly and for ever the system of production and service. Institute training. Teach an institute leadership. Drive out fear. Create trust. Create a climate for innovation. Optimize all efforts toward the aims and purposes of the company. Eliminate exhortations for the work force. Eliminate numerical quotas for production, instead learn and institute methods for improvement. Remove barriers that rob people of pride of workmanship. Encourage education and self-improvement for everyone. Take action to accomplish the transformation.

Joseph . M . Juran ::

Joseph . M . Juran : HIS LIFE : Joseph was born in Dec,1904, in poor family. His father left Romania and went to America by 1912. In 1925, he passed B.S in electrical engineering from the University of Minnesota. He joined M/S Western Electric in the Inspection Department of the famous Hawthorne Works in Chicago. By 1928, Juran wrote a pamphlet entitled “Statistical Methods Applied to Manufacturing Problem.” By the end of the war, he was a well-known and highly regarded statistician and industrial engineering theorist.

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HIS PHILOSOPHY : His classic book, the “ Quality Control Handbook ”, first released in 1951, is still the standard reference work for quality managers. In the field of quality management of hi about 70 active working years, this book, is a classic reference for quality management. Dr. Juran was the first to incorporate the human aspect of quality management, which is refferd to as Total Quality Management .

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JURAN’S QUALITY TRILOGY : Dr. J. M. Juran , did impact on the quality movement in Japan. Her developed a useful framework to what is referred to as “a universal thought process – a universal way of thinking about quality, which fits all functions all levels, all product lines.” He called it the “quality trilogy”. It consists of three basic quality oriented processes : Quality planning. Quality control. Quality improvement.

PHILIP CROSBY ::

PHILIP CROSBY : HIS LIFE : Philip Crosby was born in West Virginia in 1926. After serving in World War II and the Korean War he has worked for Crosby, Martin-Marietta and IIT where he was corporate Vice President for 14 years. Philip Crosby Associates, Inc., founded in 1979, was his management consulting firm that served hundreds of companies.

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HIS PHILOSOPHY : “ Do it Right the First Time ”. Philip Crosby wrote books, “Quality without Tears” and “Quality is Free”. He projected the concept of the “cost of poor quality”, that indicates bad quality matters are really costly. Philip Crosby’s ideas came from his experience on an assembly line. He focused on zero defects, not unlike the focus of the modern Six Sigma Quality movement. Mr. Crosby defined quality as conformity to certain specifications set forth by management and not some vague concept of “goodness’. These specifications are not arbitrary either; they must be set according to customer needs and wants .

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Crosby’s 14-point program : Top management must become convinced of the need for quality improvement, and must make its commitment clear to the entire company. Management must form a team of department heads to oversee quality improvement. Quality measurement appropriate to every activity must be established to identify areas needing improvement. The controller’s office should make an estimate of the cost of quality to identify areas where quality improvement would be profitable. Quality awareness must be raised among employees. Opportunities for correction are generated by steps 3 & 4, as well as discussions among employee. An ad hoc zero defects committee should b formed from member of the quality improvement team.

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All levels of management must be trained to implement their part of the quality improvement program. A zero defect day should be scheduled to signal the employees that the company has a new performance standard. Commitment of all layers of management for Total Quality Management program. Individuals must establish improvement goals for themselves and their group. Employees should be encouraged to inform management of any problem that prevent them from performing error-free work. Non-financial appreciation must be given to thir quality goals or perform outstandingly. To emphasize the never-ending process of quality improvement.

MALCOLM BALDRIGE ::

MALCOLM BALDRIGE : HIS LIFE : He was born in omaha , Nebraska and graduated from Yale University with a bachelor’s degree in 1944. Baldrige began his carrier in the manufacturing industry in 1947 as a foundry hand in an iron company in Connecticut and rose to the presidency of that company by 1960. During World War II, Baldrige served in combat. In the Pacific as Captain in the 27 th Infantry Division. Malcolm Baldrige was nominated to be Secretary of Commerce by President Ronald Reagan on Dec 11, 1980.

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Thank You…!!