logging in or signing up Types of Communication srregina Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 1094 Category: Entertainment License: All Rights Reserved Like it (4) Dislike it (0) Added: February 03, 2011 This Presentation is Public Favorites: 3 Presentation Description No description available. Comments Posting comment... By: msava (7 month(s) ago) Please send this to me. Thanks-Ava Saving..... Post Reply Close Saving..... Edit Comment Close By: emanmortada (9 month(s) ago) pls help me in downloading this presentation Saving..... Post Reply Close Saving..... Edit Comment Close By: pattapusrinulatha (11 month(s) ago) pls help me in downloading this presentation Saving..... Post Reply Close Saving..... Edit Comment Close By: pattapusrinulatha (11 month(s) ago) pls send this presentation to my mail ID Saving..... Post Reply Close Saving..... Edit Comment Close By: chandra_pdk (13 month(s) ago) nice ppt. could i please make use of it for my class Saving..... Post Reply Close By: srregina (12 month(s) ago) send me your emailid Saving..... Edit Comment Close loading.... See all Premium member Presentation Transcript Slide 1: WELCOME TO THE WORLD COMMUNICATION OF Slide 2: Types Of Communication COMMUNICATION : COMMUNICATION Communication is a process of sending and receiving messages. The messages can either be spoke or written. In older time messages were sent through pigeons, horse – riders or by signals . Do you know ? The sailors signaled to other ships about in the seas by waving flags . TYPES OF COMMUNICATION : TYPES OF COMMUNICATION Verbal Communication : Verbal Communication Verbal Communication includes 1. Oral 2. Written Verbal Communication consists of words. Verbal means ‘connected with words and the use of words’ Oral Communication : Oral Communication Meetings Conference calls Phone calls Presentations Video or audio recordings Other forms of oral communication Oral Communication : Oral Communication Spoken communication or communication employing speech is oral communication. Speech or oral use of language acts as the first binding factor between one person and another Human beings are the only species gifted with the use of words that make language Oral Communication - Advantages : Oral Communication - Advantages Provides immediate feedback Time-saving Builds a healthy climate Effective tool for influencing others Economical Opportunity to correct oneself Can understand the listener or group of listeners Oral Communication - Limitations : Oral Communication - Limitations May not always be time-saving Listener may not retain everything No legal validity Can lead to misunderstanding Can be too lengthy Cannot be taken back Written Communication : Written Communication Letters Memos Email Reports/White Papers Web sites Promotional Materials Other written documents Written Communication : Written Communication Written communication is indispensable Writing appeared ages after speaking Creative activity that requires imagination and effort Not spontaneous, requires effort Reflects the image of the writer Suitable for lengthy messages No personal touch or gestures Written Communication - Advantages : Written Communication - Advantages Provides records, references etc. Builds up legal defenses of the organization Promotes uniformity of policy Builds up image of the company Accurate and dependable Permanent Responsibility can be assigned Written Communication - Limitations : Written Communication - Limitations Unmanageable clutter of files Uneconomical Time-consuming Immediate feedback not possible Ineffective if language is poor Absence of immediate clarification Mixed Communication : Mixed Communication Web sites PowerPoint presentations (spoken and written communication) Performance reviews Non- Verbal Communication : Non- Verbal Communication Non-Verbal Communication employs 1. Sign Language 2. Body Language 3. Para Language 4. Space, Surroundings and Time Non-Verbal Communication does not use words. Here communication happens by the exchange of messages through mutually understood signs/symbols Sign Language : Sign Language Universal Language Exchange of messages through signs Visual and Audio signs “A picture is a thousand words” Visual Signals : Visual Signals Drawings Photographs Cartoons Caricatures Neon Hoardings Statues Maps Lights Advantages of Visual Signals : Advantages of Visual Signals Economize on verbal communication Make communication interesting and motivate the viewer Reflect the mental make-up of the communicator Educational value Effective way of advertising Audio Signals : Audio Signals Adopted in Business To make announcements To caution Listeners Examples Drum Beats Alarm Signals Advantages of Sound Signals : Advantages of Sound Signals Quick in conveying message Useful in time management Streamline the working of an organization Limitations of Sign Language : Limitations of Sign Language Can communicate only elementary ideas Not easy to draw. Requires a skilled artist Not a substitute for verbal communication Likely to be misunderstood Spot correction not easy Body Language : Body Language Body Language : Body Language Expression of Feelings and Status Head Face Eye Contact Gestures Body Shape and Posture Head : Head Head held high is a sign of honour, self-respect, confidence and interest towards others Bent head shows modesty, politeness or diffidence Head jerks head shakes and head nods… Face : Face The index of the mind Facial muscle is an instrument of communication Expressions speak louder than words Exercise restraint, control our feelings Eye Contact : Eye Contact Communicate our deepest feelings Eyes adopt different positions and shapes Eye movement also communicates Gestures : Gestures Movement of our arms, legs, hands, torso and head are called gestures Body Shape and Posture : Body Shape and Posture Body shape and poster affect The way we think about ourselves How we relate to others How others relate to us To make the best possible impression Be graceful and confident Para Language : Para Language Closely allied to verbal communication Para means ‘like’ Does not consist of words Involves the way a speaker speaks or how his voice varies Voice : Voice Pitch Variation Speaking Speed Pause Volume Variation Non-Fluencies Word Stress : Word Stress Meaning can be changed by changing stress Have you seen my new book? Have you seen my new book? Have you seen my new book? Have you seen my new book? Advantages of Para Language : Advantages of Para Language Makes oral communication complete Dependable indicator of the speaker’s place in an organization Shows his educational background Tells about speakers regional background Listeners can learn a lot Limitations of Para Language : Limitations of Para Language Cannot be relied upon May prejudice the listener Difficult to achieve uniformity Space, Surroundings and Time : Space, Surroundings and Time Proxemics- Study of how we communicate with the space around us Demarcate the distance between speaker and listener Distance/Proximity can be stated as: Intimate : Physical Contact to 18 inches Personal : 18 inches to 4 feet Social : 4 to 12 feet Public : 12 feet to as far as we can see or hear Intimate Space Language : Intimate Space Language Physical contact to 18 inches Intimate or very close contact Family members, close friends, selected persons Not much use of words Suited for highly confidential conversation Personal Space Language : Personal Space Language 18 inches to 4 feet Normal conversation with close friends, colleagues and visitors Communication is personal, relaxed and casual Decision taking is easy Social Space Language : Social Space Language Social Space : 4 feet to 12 feet Formal communication Dominated by reason and planning Public Space Language : Public Space Language More formal than in social space Detachment of perception, objectivity of approach and formality of communication needed Loud voice needed Large audience can be addressed More Aspects : More Aspects Different uses of space Fixed and semi-fixed spaces Surroundings Colours Layout and Design Time Language Formal Communication : Formal Communication Carefully thought out and well-designed Dressed up to fit customary rules and ceremony Colloquialism not present Follows a chain of command Grammar, spelling and layout is important Formal Comm. Examples : Formal Comm. Examples Formal presentations Newsletters Invitations Reports Departmental meetings Telephone calls Conferences etc Informal Communication : Informal Communication Occurs on a person–to–person basis Called “the grapevine” as messages interlace back and forth and around people Mostly oral, easy for small groups Topics may be diverse, free flowing and loose First and second person voice used Colloquialism used and no special rules Informal Comm. Examples : Informal Comm. Examples Idle chatting Blog Entries Diaries Personal email letters Instant messaging Emoticons Cyberspace bulletin boards You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
Types of Communication srregina Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 1094 Category: Entertainment License: All Rights Reserved Like it (4) Dislike it (0) Added: February 03, 2011 This Presentation is Public Favorites: 3 Presentation Description No description available. Comments Posting comment... By: msava (7 month(s) ago) Please send this to me. Thanks-Ava Saving..... Post Reply Close Saving..... Edit Comment Close By: emanmortada (9 month(s) ago) pls help me in downloading this presentation Saving..... Post Reply Close Saving..... Edit Comment Close By: pattapusrinulatha (11 month(s) ago) pls help me in downloading this presentation Saving..... Post Reply Close Saving..... Edit Comment Close By: pattapusrinulatha (11 month(s) ago) pls send this presentation to my mail ID Saving..... Post Reply Close Saving..... Edit Comment Close By: chandra_pdk (13 month(s) ago) nice ppt. could i please make use of it for my class Saving..... Post Reply Close By: srregina (12 month(s) ago) send me your emailid Saving..... Edit Comment Close loading.... See all Premium member Presentation Transcript Slide 1: WELCOME TO THE WORLD COMMUNICATION OF Slide 2: Types Of Communication COMMUNICATION : COMMUNICATION Communication is a process of sending and receiving messages. The messages can either be spoke or written. In older time messages were sent through pigeons, horse – riders or by signals . Do you know ? The sailors signaled to other ships about in the seas by waving flags . TYPES OF COMMUNICATION : TYPES OF COMMUNICATION Verbal Communication : Verbal Communication Verbal Communication includes 1. Oral 2. Written Verbal Communication consists of words. Verbal means ‘connected with words and the use of words’ Oral Communication : Oral Communication Meetings Conference calls Phone calls Presentations Video or audio recordings Other forms of oral communication Oral Communication : Oral Communication Spoken communication or communication employing speech is oral communication. Speech or oral use of language acts as the first binding factor between one person and another Human beings are the only species gifted with the use of words that make language Oral Communication - Advantages : Oral Communication - Advantages Provides immediate feedback Time-saving Builds a healthy climate Effective tool for influencing others Economical Opportunity to correct oneself Can understand the listener or group of listeners Oral Communication - Limitations : Oral Communication - Limitations May not always be time-saving Listener may not retain everything No legal validity Can lead to misunderstanding Can be too lengthy Cannot be taken back Written Communication : Written Communication Letters Memos Email Reports/White Papers Web sites Promotional Materials Other written documents Written Communication : Written Communication Written communication is indispensable Writing appeared ages after speaking Creative activity that requires imagination and effort Not spontaneous, requires effort Reflects the image of the writer Suitable for lengthy messages No personal touch or gestures Written Communication - Advantages : Written Communication - Advantages Provides records, references etc. Builds up legal defenses of the organization Promotes uniformity of policy Builds up image of the company Accurate and dependable Permanent Responsibility can be assigned Written Communication - Limitations : Written Communication - Limitations Unmanageable clutter of files Uneconomical Time-consuming Immediate feedback not possible Ineffective if language is poor Absence of immediate clarification Mixed Communication : Mixed Communication Web sites PowerPoint presentations (spoken and written communication) Performance reviews Non- Verbal Communication : Non- Verbal Communication Non-Verbal Communication employs 1. Sign Language 2. Body Language 3. Para Language 4. Space, Surroundings and Time Non-Verbal Communication does not use words. Here communication happens by the exchange of messages through mutually understood signs/symbols Sign Language : Sign Language Universal Language Exchange of messages through signs Visual and Audio signs “A picture is a thousand words” Visual Signals : Visual Signals Drawings Photographs Cartoons Caricatures Neon Hoardings Statues Maps Lights Advantages of Visual Signals : Advantages of Visual Signals Economize on verbal communication Make communication interesting and motivate the viewer Reflect the mental make-up of the communicator Educational value Effective way of advertising Audio Signals : Audio Signals Adopted in Business To make announcements To caution Listeners Examples Drum Beats Alarm Signals Advantages of Sound Signals : Advantages of Sound Signals Quick in conveying message Useful in time management Streamline the working of an organization Limitations of Sign Language : Limitations of Sign Language Can communicate only elementary ideas Not easy to draw. Requires a skilled artist Not a substitute for verbal communication Likely to be misunderstood Spot correction not easy Body Language : Body Language Body Language : Body Language Expression of Feelings and Status Head Face Eye Contact Gestures Body Shape and Posture Head : Head Head held high is a sign of honour, self-respect, confidence and interest towards others Bent head shows modesty, politeness or diffidence Head jerks head shakes and head nods… Face : Face The index of the mind Facial muscle is an instrument of communication Expressions speak louder than words Exercise restraint, control our feelings Eye Contact : Eye Contact Communicate our deepest feelings Eyes adopt different positions and shapes Eye movement also communicates Gestures : Gestures Movement of our arms, legs, hands, torso and head are called gestures Body Shape and Posture : Body Shape and Posture Body shape and poster affect The way we think about ourselves How we relate to others How others relate to us To make the best possible impression Be graceful and confident Para Language : Para Language Closely allied to verbal communication Para means ‘like’ Does not consist of words Involves the way a speaker speaks or how his voice varies Voice : Voice Pitch Variation Speaking Speed Pause Volume Variation Non-Fluencies Word Stress : Word Stress Meaning can be changed by changing stress Have you seen my new book? Have you seen my new book? Have you seen my new book? Have you seen my new book? Advantages of Para Language : Advantages of Para Language Makes oral communication complete Dependable indicator of the speaker’s place in an organization Shows his educational background Tells about speakers regional background Listeners can learn a lot Limitations of Para Language : Limitations of Para Language Cannot be relied upon May prejudice the listener Difficult to achieve uniformity Space, Surroundings and Time : Space, Surroundings and Time Proxemics- Study of how we communicate with the space around us Demarcate the distance between speaker and listener Distance/Proximity can be stated as: Intimate : Physical Contact to 18 inches Personal : 18 inches to 4 feet Social : 4 to 12 feet Public : 12 feet to as far as we can see or hear Intimate Space Language : Intimate Space Language Physical contact to 18 inches Intimate or very close contact Family members, close friends, selected persons Not much use of words Suited for highly confidential conversation Personal Space Language : Personal Space Language 18 inches to 4 feet Normal conversation with close friends, colleagues and visitors Communication is personal, relaxed and casual Decision taking is easy Social Space Language : Social Space Language Social Space : 4 feet to 12 feet Formal communication Dominated by reason and planning Public Space Language : Public Space Language More formal than in social space Detachment of perception, objectivity of approach and formality of communication needed Loud voice needed Large audience can be addressed More Aspects : More Aspects Different uses of space Fixed and semi-fixed spaces Surroundings Colours Layout and Design Time Language Formal Communication : Formal Communication Carefully thought out and well-designed Dressed up to fit customary rules and ceremony Colloquialism not present Follows a chain of command Grammar, spelling and layout is important Formal Comm. Examples : Formal Comm. Examples Formal presentations Newsletters Invitations Reports Departmental meetings Telephone calls Conferences etc Informal Communication : Informal Communication Occurs on a person–to–person basis Called “the grapevine” as messages interlace back and forth and around people Mostly oral, easy for small groups Topics may be diverse, free flowing and loose First and second person voice used Colloquialism used and no special rules Informal Comm. Examples : Informal Comm. Examples Idle chatting Blog Entries Diaries Personal email letters Instant messaging Emoticons Cyberspace bulletin boards