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Communication is a series of experience of:

Communication is a series of experience of Hearing Smell Seeing Taste Touch

Communication Skills:

Communication Skills Communication skills is the ability to use language (receptive) and express (expressive) information. Effective communication skills are a critical element in your career and personal lives.

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Why is communication important Inspires confidence Builds respect in business and social life Helps make friends Develops a distinct personality Reveals your ability to others

Communication Goals:

Communication Goals

Most Common Ways to Communicate:

Most Common Ways to Communicate Visual Image Speaking Writing Body Language

Types of Communication :

Types of Communication On the basis of organization relationship Formal Informal On the basis of Flow Vertical Crosswise/Diagonal Horizontal On the basis of Expression Oral Written Gesture

Barriers to Communication:

Barriers to Communication Semantic Barriers Emotional Or Psychological Barriers Organizational Barriers Barriers in Superiors

Semantic Barriers:

Semantic Barriers Symbols with different meaning Badly expressed message Faulty translation Unclarified assumption Specialist’s language

Emotional Or Psychological Barriers:

Emotional Or Psychological Barriers Premature evolution Inattention Loss of transmission & poor retention Undue reliance on the written word Distrust of communication Failure to communicate

Organization Barriers:

Organization Barriers Organizational policy Organization rules & regulation Status relation Complexity in organization

Personal Barriers:

Personal Barriers Barriers in Superior Attitude of Superior Fear of challenge of authority Lack of time Lack of awareness Barriers in Subordinates Unwillingness to communicate Lack of proper incentive

Communication Process:

Communication Process SENDER RECEIVER Feedback receiver sender Communication is the process of sending and receiving information among people… Noise Use of channel to transmit the message

Communication code scheme:

Communication code scheme

Communication Involves Three Components :

Communication Involves Three Components Verbal Messages - the words we choose Paraverbal Messages - how we say the words Nonverbal Messages - our body language These Three Components Are Used To Send Clear, Concise Messages Receive and Correctly Understand Messages Sent to Us

Effective Verbal Messages :

Effective Verbal Messages Are brief, succinct, and organized Are free of jargon Do not create resistance in the listener SENDING MESSAGES

Nonverbal Messages :

Nonverbal Messages Nonverbal messages are the primary way that we communicate emotions Facial Expression Postures and Gestures

Organization:

Organization The objective approach suggests that an organization is a physical, concrete thing, that it is tangible and actually holds people, relationships, and goals. (container view of organization) A subjective approach looks at an organization as activities that people do. Organization consists of the actions, interactions, and transactions in which people engage. Organization is created and maintained through the continually changing contacts people have with one another and does not exist separately from the people whose behavior constitutes the organization.

Definition of Organizational Communication::

Definition of Organizational Communication : A program that focuses on general communication processes and dynamics within organizations. Includes instruction in the development and maintenance of interpersonal group relations within organizations; decision-making and conflict management; the use of symbols to create and maintain organizational images, missions, and values; power and politics within organizations; human interaction with computer technology; and how communications socializes and supports employees and team members. (source: U. S. Department of Education)

Formal Communication:

Formal Communication Communication through officially designated channels of message flow between organization positions Official information exchange Usually found in organizational charts, policy manuals, or hierarchical structures

Informal Communication :

Informal Communication Episodes of interaction that do not reflect officially designated channels of communication. is inherent and even a necessary aspect of organization life. Pro: Creates a relaxed, comfortable climate

The Role of Communication in Organizations :

The Role of Communication in Organizations Key purposes: Direct action: to get others to behave in desired fashion Achieve coordinated action Systematic sharing of information + interpersonal side with the focus on interpersonal relations between people

Barriers to Organizational Communication:

Barriers to Organizational Communication Physical Barriers Distortion Lack of Subject Knowledge Ambiguous, Muddled Messages Semantics(The study of language with special concern for the meanings of words and other symbols.) Rumors Stress Information overload Failing to Communicate /Loss of Transmission Hesitation to be candid Narrow viewpoints The message is delivered to the wrong audience

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Unreliable transmission (due to noise or inconsistent sending) Misreading non-verbal elements Avoiding non-verbal elements Status differences Distorted perception Organizational culture Slowed communications Boundary differences Cultural, Linguistic, and Diversity Barriers Not Listening/Selective hearing Lack of basic communication skills.

7 Cs in Communication/5Cs in verbal and 7 in written:

7 Cs in Communication/5Cs in verbal and 7 in written Completeness Conciseness Consideration Concreteness Clarity Courtesy Correctness

Completeness :

Provide all necessary information. Answer all questions asked. Give something extra, when desirable. Completeness

Conciseness:

Conciseness Eliminate wordy expressions. Include only relevant material. Avoid unnecessary repetition.

Consideration :

Focus on ‘you’ instead of ‘I’ or ‘we’. Show audience benefit or interest in receiver. Emphasize positive ,pleasant facts. Consideration

Concreteness:

Concreteness Use specific facts and figures. Put actions in your verbs. Choose vivid, image building words.

Clarity:

Clarity Choose precise, concrete and familiar words. Construct effective sentences, and paragraph.

Courtesy:

Courtesy Be sincerely tactful, thoughtful, and appreciative. Use expressions that show respect. Choose non discriminatory expressions.

Correctness:

Correctness Use the right level of language. Check accuracy of figures, facts and words. Maintain acceptable writing mechanics.

RECEIVING MESSAGES:

RECEIVING MESSAGES Listening Requires concentration and energy Involves a psychological connection with the speaker Includes a desire and willingness to try and see things from another's perspective Requires that we suspend judgment and evaluation

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Nonverbal Giving full physical attention to the speaker; Being aware of the speaker's nonverbal messages; Verbal Paying attention to the words and feelings that are being expressed Key Listening Skills

What makes a good communicator?:

What makes a good communicator?

How do you develop your communication skills? Explore the related skills:

How do you develop your communication skills? Explore the related skills

Tips to good communication skills:

Tips to good communication skills Maintain eye contact with the audience Body awareness Gestures and expressions Convey one's thoughts Practice effective communication skills At Last

Effective Communication . . .:

Effective Communication . . . It is two way. It involves active listening. It reflects the accountability of speaker and listener. It utilizes feedback. It is free of stress. It is clear.

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Good communication is stimulating as black coffee, and just as hard to sleep after…

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Thanks Santoshi Meena.K