AJ Help Desk SAAS - Web Based Help Desk System


Presentation Description

AJ Help Desk SaaS provides simple and effective help desk services to your customer support system. It covers customer support, ticket system and online help depends on your business needs.


Presentation Transcript

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Web Based Help Desk Hosted Solution [SaaS] Business Presentation Developed By Business Development Group AJ Square Inc

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© 2010, AJ Square Inc www.ajhelpdesk.com Complete Support Suite (FAQ, Trouble Shooter) Staff Management Departmental Approach SLA Settings Article Restore Knowledge Base E-Mail Support Live Chat Support Community Support Self Support Ticket Support News, Feedback, RSS, Events, Testimonial Integrated Admin Panel

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© 2010, AJ Square Inc www.ajhelpdesk.com Knowledge Base Support Support for three knowledge base sources Articles PDFs Videos Multiple Category & Multi-level Subcategory Easy to Use Navigation Browse by Category Search By Keyword Search by Tagged Keyword Related Articles Top 10 Articles

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© 2010, AJ Square Inc www.ajhelpdesk.com Knowledge Base Support Simple & Advanced Search E-mail to friend option Print Option (for articles) Save as PDF option (for articles) In-depth Metrics System No. Of Hits Comments Star Rating Useful or Not – Tagging Easy to create Articles – WYSIWYG editor

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© 2010, AJ Square Inc www.ajhelpdesk.com Self Support Support for two types of Self support Elements FAQ Step-By-Step Trouble Shooter Multiple category – Multilevel subcategory Top 10 Questions Easy to create Step-By-Step Multilevel troubleshooter

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© 2010, AJ Square Inc www.ajhelpdesk.com Ticket Support Simple Ticket Posting – Any Registered Member can post the ticket Five level Priority Based Ticketing System (low, medium, high, urgent, critical) Auto Assign of Tickets directly to Staff members - Department Wise Auto Suggestion of Knowledge Base content with respect to the data entered in the ticket problem column, minimizing the tickets ration & providing speedy resolution Set SLA & Auto respond Time w.r.t priority Automated Mails on Ticket Posting, Resolution & Closing with ticket details

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© 2010, AJ Square Inc www.ajhelpdesk.com E-Mail Support Advanced Email Parser, a versatile and powerful incoming mail processing tool that can handle many email tasks automatically. Automatically convert email to database records. Save time & money by automating message processing. Increase support by automating auto responses and email follow ups. It fetches messages, parses them and enters the information it extracts into a database

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© 2010, AJ Square Inc www.ajhelpdesk.com Live Chat Support Live Chat provides real time text support right in your browser. Multiple Department – Multiple Staff Settings Facility to Chat with Multiple User at a time (Multiple Customers – One Staff) Ability to send attachments via Chat System Chat History- Auto Saved Chat Transfer between Online Staffs Integrated Sound alert system Embeddable Operator Chat Icons

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© 2010, AJ Square Inc www.ajhelpdesk.com News, Events, Feedback Testimonial, RSS Easy to publish News System, helping you to keep your support suite dynamic Controls to add & manage company events Feedback capturing widget to use in multiple websites Testimonial posting widget to use in multiple websites RSS for News & Events

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© 2010, AJ Square Inc www.ajhelpdesk.com Department – Staff Approach Easy to control Department – Staff control Separate login & back office control for staffs Multiple Departments – Multiple Staff Inbuilt Staff Skill evaluation system Inbuilt Staff –Staff communication system & work transfer system

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© 2010, AJ Square Inc www.ajhelpdesk.com SLA Based Workflow Easy to manage SLA (Service Level Agreement) for Support Tickets Auto responder mails on ticket posting acknowledgement, ticket closing & ticket reopen Admin can set hours for Low, High, Medium, Critical tickets for effective implementation of SLA Automated notification & alert to admin on SLA failures

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© 2010, AJ Square Inc www.ajhelpdesk.com Administrative Controls Separate login for Administrator & Staff Complete Site Management Category Management Article Management User Management Email Templates Management Support Ticket Management Live Chat – Management Feedback, Testimonial Management Language Management Video Management

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© 2010, AJ Square Inc www.ajhelpdesk.com Professional Support 24 x 7 Customer Support Live Chat Support Phone Support (Toll FREE) Getting Started Guide Integrated Help System Step-by-Step Video Tutorials

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© 2010, AJ Square Inc www.ajhelpdesk.com Path to Success

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© 2010, AJ Square Inc www.ajhelpdesk.com Risk Free - 30 Days Trail Simple Registration (takes about just 2 minutes) No credit card required Complete access up to 6 staff members in trial account

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© 2010, AJ Square Inc www.ajhelpdesk.com Grow With Us Auto enroll to the affiliate program 10 – 30 % commission on new sign-ups 10 % recurring on subscription fee every month ensuring a solid income

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© 2010, AJ Square Inc www.ajhelpdesk.com Thank You www.ajhelpdesk.com For Sales sales@ajhelpdesk.com For Partnership info@ajhelpdesk.com Toll Free 1-805-624-6303 Twitter @ajhelpdesk

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