What do we bring for you? :
Services What do we bring for you? Solution
User Centered Software :
User Centered Software Rich Interactivity Contextual Experience Usability + + Engineering Software
Engineering + Sample Case Study…..
UCSE – How do we engage? :
UCSE – How do we engage? User Centered Design User Centered Software Engineering Additional tasks typically missed in bespoke product development methodologies
Product Sustenance :
Product Sustenance Typical challenges faced:
Cost of sales and support would be higher due to less (or none) new license sale
Key talent needs to be moved to drive innovation
Technology obsolescence Enables you to overcome challenges faced by products
in Declining and/or End of Life Phases Service offerings include:
Product Sustenance - How do we engage? :
Product Sustenance - How do we engage?
Social Computing as a solution :
Social Computing as a solution
Social Computing Solution :
Social Computing Solution Would augment current customer support mechanism
Significantly reduce customer service costs over a period of time
Will provide visibility into end-user opinions/ suggestions/ requirements about product features
Product development would be driven by the voice of the end-consumer, resulting in better Sales
Inputs would be gathered from overall market including competition
Provides executives with a dynamic view into customer and market issues Accrue substantial benefits by deploying
“End-consumer collaboration platform”
Questions? :
Questions? David Hirschfeld: (480) 570-8557 Shailesh Gogate: (425) 605-0065