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This research proposal is devoted to the public healthcare services through a study that explores the Senegalese healthcare management, currently not able to deliver efficient healthcare services to beneficiaries. In fact, in 1978, the Senegalese government has enacted the Hospital performance management Act whose results are questioned by Senegalese people and experts. So, to go further in the study, the following research question has been defined: “Does strategic planning in conjunction with performance indicators improve healthcare efficiency in Senegal?” To answer to that question, the study is based on a hypothesis explained below. “Strategic in conjunction with performance indicator improve healthcare efficiency in Senegal”.

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Presentation Transcript

Case studying: Key performance indicators in public sector: 

Case studying: Key performance indicators in public sector By: Tatiana Yadykina

PowerPoint Presentation: 

Key Performance Indicators for Australian Public Mental Health Services effective appropriate efficient responsive accessible safe continuous capable sustainable REPORT OF PERFORMANCE INDICATOR DRAFTING GROUP INFORMATION STRATEGY COMMITTEE AHMAC NATIONAL MENTAL HEALTH WORKING GROUP

Structure of presentation : 

Structure of presentation Introduction of the problem The National Mental Health Plan 2003-2008 Developments in performance indicators for mental health services in Australia Criteria used to evaluate candidate indicators Summary of performance framework and proposed indicators

Introduction (1): 

Introduction (1) Key performance indicators are essential tools for both monitoring and improving the quality of health services. Mental health services have lagged behind developments of introducing performance indicators.

Introduction (2): 

Introduction (2) The reasons: unavailability of suitable data lack of consensus about how fundamental performance measurement concepts should be applied to mental health care

The National Mental Health Plan 2003-2008 : 

The National Mental Health Plan 2003-2008 Phase 1 – indicators for initial trial Phase 2 – indicators for development National Mental Health Report

Developments in performance indicators for mental health services in Australia: 

Developments in performance indicators for mental health services in Australia Independent approaches of States and Territories Difficulties for the design of performance indicators The difference between definitions and specifications of existing State and Territory performance indicators

Performance indicators may be based on:: 

Performance indicators may be based on: Inputs – the resources used in producing a product or service Processes – actions or processes applied to convert resources into a product or service Outputs – products or services delivered Outcomes – the outcomes of delivering the product or service. Outcomes may be short, intermediate, or long term.

Criteria used to evaluate candidate indicators (1): 

Criteria used to evaluate candidate indicators (1) Be worth measuring. Be measurable for diverse populations. Be understood by people who need to act. Be relevant to policy and practice. Measurement over time will reflect results of actions. Be feasible to collect and report. Comply with national processes

Criteria used to evaluate candidate indicators (2): 

Criteria used to evaluate candidate indicators (2) Reliability. Validity. Cover the spectrum of the health issue. Reflect a balance of indicators for all appropriate parts of the framework. Identify and respond to new and emerging issues. Be capable of leading change. Provide feedback on where the system is working well, as well as areas for improvement.

Summary of performance framework and proposed indicators (1): 

Summary of performance framework and proposed indicators (1) Domain – effective Consumer outcomes Carer outcomes Community tenure Domain – appropriate Compliance with standards Relevance to client needs

Summary of performance framework and proposed indicators (2): 

Summary of performance framework and proposed indicators (2) Domain – efficient Inpatient care Community care Domain – accessible Access for those in need Local access Emergency response

Summary of performance framework and proposed indicators (3): 

Summary of performance framework and proposed indicators (3) Domain – continuous Continuity between providers Cross-setting continuity Continuity over time Domain – responsive Client perceptions of care Consumer & carer participation

Summary of performance framework and proposed indicators (4): 

Summary of performance framework and proposed indicators (4) Domain – capable Provider knowledge and skill Outcomes orientation Domain – safe Domain – sustainable Workforce planning Training investment Research investment

Balanced emphasis on inputs, processes, outputs and outcomes (1): 

Balanced emphasis on inputs, processes, outputs and outcomes (1) Measures of input are necessary to understand the capabilities and structural characteristics of the organization. Measures of process are needed to determine whether people receive care that is evidenced-based or conforms with consensus expectations about quality.

Balanced emphasis on inputs, processes, outputs and outcomes (2): 

Balanced emphasis on inputs, processes, outputs and outcomes (2) Output measures are needed to understand the quantities of services provided and develop efficiency indicators. Outcome measures are the basis for understanding whether consumers are improving in their clinical status and well being.

PowerPoint Presentation: 

Thank you for your attention!!!!!!! You are free to ask any questions!!!!!