Outsource Live Chat by Smooth Digital

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Presentation Description

Smooth Digital is renowned digital marketing agency in London that provides affordable PPC management and outsource live chat support service.

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Presentation Transcript

Slide 1:

Outsource Live Chat Support

Live Chat Support:

Live Chat Support Websites are adopting plugins that allow visitors to directly connect with the web-based live chat support. Using this live chat support, businesses are able to address issues and answer questions ranging from customer care to sales. Live chat agents can significantly increase your conversion rates just with the ability to clarify your customer’s doubts on the spot with out any emails or hassle of a phone call.

Just Send Your Query and Get a Call Back:

Just Send Your Query and Get a Call Back Ask Query & Get Answer

Why Use Live Chat Support?:

Why Use Live Chat Support? There are great number reasons to outsource your Live chat support, which is all the more convincing to have one. One draw back consumers felt with e-commerce is the missing salesman. In over the counter sales, there is a person present only to clarify your questions regarding the product you wish to purchase. The description given for products in websites are hardly sufficient nor its convincing. Having a Live Chat support overcomes this drawback with the ability to tend to consumers during their purchase which drastically increases your conversion rates. Live chat can have customized introductions helping people get immediate support in case they are facing some difficulty. Outsourcing this cheaper compared to hiring in-house agents.

Live Chat Helps in Getting More Sales:

Live Chat Helps in Getting More Sales Improve Sales

Why Outsource?:

Why Outsource? The issue with Live chat support is, there should be an agent on the line live available to answer any questions that are raised by the consumers. If you are hiring employees to do this, you need to pay them for 24x7 coverage through several people working in shifts, which can turnout to be expensive over time. The cheapest option is to outsource the live chat support. Outsourcing can help you manage this without have the need to hire in-house agents to work around the clock.

What makes a Live Chat Support Successful?:

What makes a Live Chat Support Successful? Training: The agents on the line needs to be well informed about the brand and its products to be able to tend to consumers efficiently providing instant solutions. Decision M aking: The agents on line should be given some freedom in minor decision making to help get conversion on sales or work with support. Timings: Timing is an important factor to consider while outsourcing Live Chat as you are spending as much money accordingly. You have to identify your website’s peak hours where you get majority of customers and make sure an agent is live during those hours. It is advisable to have round the clock support. Sales: Agents on the line must be experienced in handling sales and must be capable of closing deals on the spot prevent falling short of conversions. Transcripts: It is always better to save transcripts of support for future reference and also modify the areas raised by the consumers.

Where You Can Get Live Chat Support Service?:

Where You Can Get Live Chat Support Service? Smooth Digital is renowned digital marketing agency in London, UK that offer affordable outsource live chat support service. Also you can get online marketing and PPC services here. Smooth Digital has a dedicated team of professionals who are 24*7 available to provide best live chat support.

Slide 9:

Smooth Digital 4-5 Bonhill Street, Shoreditch , London (UK) EC2A 4BX Email: team@smooth-digital.co.uk Phone: 0203 322 3431 Website : https://smooth.digital / Twitter: https:// twitter.com/thesmoothgroup Facebook : https://www.facebook.com/TheSmoothGroup / Linkedin : https://www.linkedin.com/company-beta/10603271 /

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