KNOWLEDGE MANAGEMENT : 1 KNOWLEDGE MANAGEMENT SANDIP JALEBAR MASTER OF BUSINESS ADMINISTRATION (MANAGEMENT SCIENCE) KNOWLEDGE MANAGEMENT : KNOWLEDGE MANAGEMENT Knowledge Management comprises of range of practices used by the organizations to identify, create, represent, distribute and enable adoption of insights and experiences gained by an organization through individuals working for them. STRATEGIC DRIVERS FOR KNOWKEDGE MANAGEMENT: 3 STRATEGIC DRIVERS FOR KNOWKEDGE MANAGEMENT The management of organizational knowledge resources is crucial to maintaining competitive advantage . Organizations need to motivate and enable their knowledge workers to be more productive through knowledge sharing and reuse . The Internet and World Wide Web are revolutionizing the way an enterprise does business, science and engineering! ENTERPTISE KNOWLEDGE MANAGEMENT: 4 ENTERPTISE KNOWLEDGE MANAGEMENT Internal Sources Organizational tacit and explicit knowledge. Core competencies, expertise and experts. Patents, Best Practices Business Processes. External Sources Books, papers, patents, and technical reports. Research services, e.g., the Gartner Group & Forrester. External consultants. Best Practices in Case Tools, Oracle, SAP. Competitor’s products, services and people. The Web and Internet information sources. Enterprise Data, Information and Knowledge: 5 Enterprise Data, Information and Knowledge Modern enterprises are creating data at an unprecedented pace. Value addition of organisation . Used for decision making I n crucial situations. E-Business considerations require KM of business processes , partnerships , end-to-end relationship management , and protection of Intellectual Property . KM Application: Electronic Publishing: 6 KM Application: Electronic Publishing Value-added knowledge dissemination of Market Research Reports, Memoranda, Newsletters. Repository consisting of Executive Summaries, Abstracts, Authors, Graphics, Tables, Charts, Text. Metatags for syntactic and content indexing. Organized and indexed for concept retrieval, keyword retrieval, etc. Standard formats for document publishing and delivery – Lotus Notes, PDF, and XML. Enterprise Knowledge Creation and Distribution: 7 Enterprise Knowledge Creation and Distribution Acquire data and information from multiple, possibly heterogeneous sources, Integration of information, tagging of information with semantic tags, Create intellectual property (IP) with valued-added processing, Protect IP products, processes and resources, Share knowledge with partners, Distribute IP products to customers and partners. E-Business Knowledge Creation: Capture Information : Federated Databases Web Searching Intelligent Agents Knowledge Rovers XML Messages Email Messages Knowledge Base Publish & Share E-Business Data Acquisition and Knowledge Creation with XML as the Enabler Process & Manage Information Convert To Knowledge Suppliers & Business Partners Customers Public Domain & WWW Knowledge Management XML Role Knowledge Management Role XML XML XML KM XML KM KM Security Concerns? Extract New Information: Data Mining Decision Support AI Data Warehousing Materialize Risk Management Generate Information Information Integration Indexing (XML Meta Tags) RosettaNet SOAP WIDL ebXML XML Push Publishing? Courtesy of Mr. Gus Jabbour Web Services E-Business Knowledge Creation FACTORS INFLUENCING KM: FACTORS INFLUENCING KM The rapid speed of technological change Understanding technology Keeping pace with technological change Knowledge resources Building a portfolio of Knowledge assets. 9 The rapid speed of technological change: The rapid speed of technological change Trying to clock the speed of technological change is like trying to figure out how high is up . We know it’s fast, so fast in fact that by the time you finally load a software package , its time to upgrade. Example: change of Microsoft operating system on regular basis such as from 98 to XP, then to vista and so on. 10 Understanding technology: Understanding technology The more you understand the technology, the better you will be at using itto successfully grow the company. Here we have to see that a team of expert should work together to look for the implementation of the technology as per its need in the organization. Example: understanding of security threats at internal leval. 11 Keeping pace with technological change: Keeping pace with technological change In order to sustain oneself in global market one has to move according to technological advancement so as to challenge the competitiveness . Example:- Speed post used by general post office Core banking solutions (CBS) used by the bank 12 Knowledge resources: Knowledge resources In order to have proper under standing of the know how of different aspects of the organizations, the firm uses different knowledge base sites and search engines. Example: -Wikipedia -goggle, yahoo etc. 13 Building a portfolio knowledge assets: Building a portfolio knowledge assets Instead investing in hard assets such as employee and equipments an organization can earn the same or more profit by having the portfolio of virtual knowledge resources. We have organization that are one of richest by having these assets: Sun Micro system - JAVA Microsoft for NT Red hat for Linux Amazon.com for shopping online e-bay for shopping and auctioning 14 Value-Added Services in KM: 15 Value-Added Services in KM Credit/Risk Processing Financial Processing Logistics/ Delivery Order Management Content Providers . Enables online verification of buyer credit worthiness and management of aggregate risk exposure through automated rule-based work flows. Enables automated online settlement of transactions of transitions cleared through the market via integration with the member back office system and banking payment networks. It enables online provisioning of transportation of services (and buyer status checking) to accomplish the transfer of physical goods from the seller to the buyer. Provides interface to inventory distribution ,manufacturing ,distribution , shipping and customer support systems to support end to end order tracking. Incorporate active data feed and time sensitive news, events ,news ,events, analyst report from individual media outlets or third party syndicators of such products. PowerPoint Presentation: E-Business frameworks use knowledge about processes, products, partners, and customers to enable knowledge creation and sharing among net communities. Intelligent services are needed to assist users in search, ontology building, knowledge indexing, knowledge creation, retrieval and dissemination . The goal is to manage Intellectual Property over the Internet Protocol (IP over IP). 16 C O N C l U S i O n BIBLIOGRAPHY: BIBLIOGRAPHY FRONTIERS OF ECOMMERCE -BY Dr. Kalakota E-BUSINESS FUNDAMENTALS www.wikipedia.org 17 PowerPoint Presentation: 18 THANKS SPECIAL THANKS TO: MR. SURENDRA MALVIYA SIR FACULTY: e-BUSINESS IIPS, DAVV AND STUDENTS : MASTER OF MANAGEMENT SCIENCE HAVE A GOOD DAY !!!!