communication skills

PowerPoint Presentation: 

COMMUNICATION SKILLS SIREESHA KOPPAL

PowerPoint Presentation: 

Objectives Define and understand communication and the communication process List and overcome the filters/barriers in a communication process Practice active listening Tips to improve verbal and non verbal communication

PowerPoint Presentation: 

What is communication? Communication is the art of transmitting information, Ideas and attitudes from one person to another. Communication is the process of meaningful interaction among human beings.

PowerPoint Presentation: 

What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language

PowerPoint Presentation: 

Types of Communication Downward communication Upward communication Lateral or horizontal communication

PowerPoint Presentation: 

Downward communication Communication which flows from the superiors to subordinates is called as downward communication. Downward communication can be defined as, “Information flowing from the top of the organizational management hierarchy and telling people in the organization what is important (mission) and what is valued (policies).”

PowerPoint Presentation: 

Upward communication Upward communication involves the transfer of information, request and feedback from the subordinates to their seniors. Upward communication travels from subordinates to superiors and continues up to the organizational hierarchy.

PowerPoint Presentation: 

Lateral Or Horizontal Communication This is the type of communication in which communication travels among colleagues, peers at same level for information sharing for coordinates , to save rime.

HIERARCHY LEVEL: 

HIERARCHY LEVEL Upward Comm. Downward Comm. Horizontal Comm.

PowerPoint Presentation: 

The Communication Process SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response

PowerPoint Presentation: 

Barriers to communication Noise Inappropriate medium Assumptions/Misconceptions Emotions Language differences Poor listening skills Distractions

PowerPoint Presentation: 

Hearing Vs Listening Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening.

PowerPoint Presentation: 

VALUE OF LISTENING Listening to others is an elegant art. Good listening reflects courtesy and good manners. Listening carefully to the instructions of superiors improve competence and performance. Good listening can eliminate a number of imaginary grievances of employees. Good listening skill can improve social relations and conversation. Listening is a positive activity

PowerPoint Presentation: 

Always think ahead about what you are going to say. Use simple words and phrases that are understood by every body. Increase your knowledge on all subjects you are required to speak. Speak clearly and audibly. Check twice with the listener whether you have been understood accurately or not Do’s

PowerPoint Presentation: 

In case of an interruption, always do a little recap of what has been already said. Always pay undivided attention to the speaker while listening. While listening, always make notes of important points. Always ask for clarification if you have failed to grasp other’s point of view. Repeat what the speaker has said to check whether you have understood accurately.

PowerPoint Presentation: 

DON’Ts Do not instantly react and mutter something in anger. Do not use technical terms & terminologies not understood by majority of people. Do not speak too fast or too slow. Do not speak in inaudible surroundings, as you won’t be heard. Do not assume that every body understands you. .

PowerPoint Presentation: 

While listening do not glance here and there as it might distract the speaker. Do not interrupt the speaker. Do not jump to the conclusion that you have understood every thing

PowerPoint Presentation: 

How to Improve Existing Level of Communication? Improve pronunciation. Improve language. Work on voice modulation. Work on body language. Read more

PowerPoint Presentation: 

Interact with qualitative people. Improve on you topic of discussion, Practice meditation & good thoughts. Think and speak. Do not speak too fast. Use simple vocabulary.

PowerPoint Presentation: 

Avoid reading or watching or listening unwanted literature, gossip, media presentation etc. Do not speak only to impress someone. Listen more Look presentable and confident.

PowerPoint Presentation: 

THANK YOU