Optimizing Talent

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1 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce Optimizing Talent: What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce Linda Sharkey Paul Eccher

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2 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce Content

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4. 3 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce Overview LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis 1. Getting Started 2. Overview of the Talent Optimization Framework and Survey 3. Optimizing the Talent Pool: Results and Findings 5. Putting It All Together: Becoming a Talent Optimizer Optimizing Talent Why Talent Management

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4 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 1. Getting Started Optimizing Talent Dramatic changes organization must make to attract, develop, nurture, engage, and retain talented people. The call for every manager and leaders in any organization to make talent management a key strategic business priority. Organization’s Competitive Edge Optimizing Talent

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5 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 1. Getting Started Why Talent Management As companies globalize and expand, many realize that it is their talent that makes the difference. Without sharp talent, company cannot move as quickly to capture market share nor can they open new markets if they do not have the right talent. Heightened Focus on TM Lack of trust in leaders by average employee Top talent can walk out the door to competitor The retirement of baby boomers Talents are key differentiator for most successful companies

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4. 6 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis 1. Getting Started 2. Overview of the Talent Optimization Framework and Survey 3. Optimizing the Talent Pool: Results and Findings 5. Putting It All Together: Becoming a Talent Optimizer Why Talent Management Been Ineffective The Talent Optimization Framework (TOF) Building the Talent Optimization Framework (TOF) Components of the Talent Optimization Framework (TOF) Overview

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7 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 1. Getting Started Why Talent Management Has Been Ineffective For TOF to be implemented successfully, take a look at the root causes of why talent management effort have been ineffective in most organization. Lack of leadership engagement No clear linkage between Business Strategy and Talent Management Strategy Culture that does not support Talent Initiatives No overarching framework Lack of Integrated Approach Lack of transparency and benchmarks for assessing results of Talent Management Initiatives TM Ineffectiveness

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8 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 1. Getting Started Why Talent Management Has Been Ineffective For TOF to be implemented successfully, take a look at the root causes of why talent management effort have been ineffective in most organization. Lack of leadership engagement No clear linkage between Business Strategy and Talent Management Strategy Culture that does not support Talent Initiatives No overarching framework Lack of Integrated Approach Lack of transparency and benchmarks for assessing results of Talent Management Initiatives TM Ineffectiveness

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9 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 2. Overview of the Talent Optimization Framework and Survey LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis Lower Cost The Best Talent Improved Diversity of Talent THE TALENT MANAGEMENT SYSTEM KEY ENABLERS RESULTS The Talent Optimization Framework Measure, Communicate & Continually Improves Improves Business Performance

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10 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 2. Overview of the Talent Optimization Framework and Survey LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis Lower Cost The Best Talent Improved Diversity of Talent THE TALENT MANAGEMENT SYSTEM KEY ENABLERS RESULTS Building The Talent Optimization Framework Measure, Communicate & Continually Improves Improves Business Performance Are your most senior leaders visibly and actively engaged with, and supportive of, the organization’s talent management activities? Owns personal succession Drives the talent strategy Holds leadership accountable

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Building The Talent Optimization Framework 11 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 2. Overview of the Talent Optimization Framework and Survey LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis Lower Cost The Best Talent Improved Diversity of Talent THE TALENT MANAGEMENT SYSTEM KEY ENABLERS RESULTS Measure, Communicate & Continually Improves Improves Business Performance Does the organization have a culture that supports talent development and the sharing of talent? Transparent talent mobility Inclusive and development focused Values diversity of talent as an assets

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Building The Talent Optimization Framework 12 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 2. Overview of the Talent Optimization Framework and Survey LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis Lower Cost The Best Talent Improved Diversity of Talent THE TALENT MANAGEMENT SYSTEM KEY ENABLERS RESULTS Measure, Communicate & Continually Improves Improves Business Performance Are your talent management strategies and initiatives aligned to the broader strategic plans and objectives of the organization? Business-driven talent plans embedded Workforce planning and future skills defined Leadership framework in place

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Building The Talent Optimization Framework 13 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 2. Overview of the Talent Optimization Framework and Survey LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis Lower Cost The Best Talent Improved Diversity of Talent THE TALENT MANAGEMENT SYSTEM KEY ENABLERS RESULTS Measure, Communicate & Continually Improves Improves Business Performance Do you have objective, standardized mechanisms for assessing the most important skills and behaviors of your leaders? Competency gaps understood at the individual, team, and organisational level Talent quality is understood via objective external benchmarking and normative comparisons Talent acquisition (promotion and hiring) aligned

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Building The Talent Optimization Framework 14 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 2. Overview of the Talent Optimization Framework and Survey LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis Lower Cost The Best Talent Improved Diversity of Talent THE TALENT MANAGEMENT SYSTEM KEY ENABLERS RESULTS Measure, Communicate & Continually Improves Improves Business Performance Do your performance management processes effectively measure and provide specific feedbacks on the right behavioral skills and competencies of your leaders? Measurable goals in place Career paths understood Strengths and development needs clear

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15 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 2. Overview of the Talent Optimization Framework and Survey LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis Lower Cost The Best Talent Improved Diversity of Talent THE TALENT MANAGEMENT SYSTEM KEY ENABLERS RESULTS Measure, Communicate & Continually Improves Improves Business Performance Do the organization’s learning & development tools effectively support post-assessment development and growth of talent? Development is focused on closing the gaps Coaching/feedback is readily available and valued Rotations actively used Building The Talent Optimization Framework

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Building The Talent Optimization Framework 16 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 2. Overview of the Talent Optimization Framework and Survey LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis Lower Cost The Best Talent Improved Diversity of Talent THE TALENT MANAGEMENT SYSTEM KEY ENABLERS RESULTS Measure, Communicate & Continually Improves Improves Business Performance Is the HR function viewed as a valued partner relative to talent acquisition, assessment, coaching, development, and deployment? Skilled organization consultants Expert talent assessors Top-notch coaches

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17 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 2. Overview of the Talent Optimization Framework and Survey LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis Lower Cost The Best Talent Improved Diversity of Talent THE TALENT MANAGEMENT SYSTEM KEY ENABLERS RESULTS Measure, Communicate & Continually Improves Improves Business Performance Do you have data tools that make it easy to store, access and utilize information critical to the Talent Management process? Profiles of employees in place Data is accurate, on-line, and integrated Talent analytics performed linking talent initiatives to business outcome Building The Talent Optimization Framework

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18 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 2. Overview of the Talent Optimization Framework and Survey LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis Lower Cost The Best Talent Improved Diversity of Talent THE TALENT MANAGEMENT SYSTEM KEY ENABLERS RESULTS Measure, Communicate & Continually Improves Improves Business Performance Do you have data tools that make it easy to store, access and utilize information critical to the Talent Management process? Profiles of employees in place Data is accurate, on-line, and integrated Talent analytics performed linking talent initiatives to business outcome Building The Talent Optimization Framework

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19 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 2. Overview of the Talent Optimization Framework and Survey Component of the Talent Optimization Framework Each aspect of the TOF is an important piece of the talent puzzle. Results in Figure 1.0 show that organizations must have supportive culture, strategic alignment, and learning and development processes in place if they are to optimize talent. Ranking Elements of TOF TOF Results 1 Supportive Culture .77 2 Strategic Alignment .76 3 Learning and Development .69 4 Senior Leadership Engagement & Sponsorship .68 5 Talent Assessment .68 6 Human Resources Capabilities .66 7 Talent Data Analytics .66 8 Performance Management Processes and Systems .53 Figure 1.0 : Correlation analysis TOF levers relationship with TOF results.

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20 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 2. Overview of the Talent Optimization Framework and Survey Component of the Talent Optimization Framework Results in Figure 1.1 show the elements of the TOF were ranked in importance from statistical perspective versus where the talent professionals rated the quality of what they had in their talent system. Most Important Lever Elements of TOF Where Talent Professionals Spend their Time 1 Supportive Culture 7 2 Strategic Alignment 4 3 Learning and Development 2 4 Senior Leadership Engagement & Sponsorship 5 5 Talent Assessment 6 6 Human Resources Capabilities 3 7 Talent Data Analytics 8 8 Performance Management Processes and Systems 1 Figure 1.1 : Comparison of Highest Rated Levers and Most Important Levers

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21 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 2. Overview of the Talent Optimization Framework and Survey Chapter Summary The truth is that one size does not fit all A framework provides criteria within which everyone can work. It creates a common language and understanding of what is important, but it also allows both the field and HQ to respond appropriately to the specific condition that exist in different business, regions, or levels of the organization. Figure 1.1 : Comparison of Highest Rated Levers and Most Important Levers

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4. 22 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis 1. Getting Started 2. Overview of the Talent Optimization Framework and Survey 3. Optimizing the Talent Pool: Results and Findings 5. Putting It All Together: Becoming a Talent Optimizer Overview Leadership and Culture Connection between Leadership and Culture Why is culture so important Leaders action to create High-Performance Talent-Focused Culture Developing a Supportive Culture

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23 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 4. Leadership and Culture: The Glue that Holds the Organization Tigether Leadership & Culture Leadership - Both an art and science. In short, it is engaging people’s hearts and minds and working through them to deliver short- and long-term business result. ROLE Challenging & Meaningful Goals Freedom & Authority Alignment with Purpose and Values Vision and Strategy LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis

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24 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 4. Leadership and Culture: The Glue that Holds the Organization Tigether Leadership & Culture 2) Culture LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis

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25 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 4. Leadership and Culture: The Glue that Holds the Organization Tigether Connection Between Leadership & Culture A company’s leaders set the tone for its culture , which in turn can lead to positive results. Cultures drives innovation and whatever else you’re trying to drive within a company, and that then drives the results. (Bryant, 2010) Intention to Stay Teamwork Quality Adaptability Satisfaction Turnover Stress Constructive Culture Aggressive/Defensive Passive/Defensive ENGAGEMENT DEATH DROP LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis

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26 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 4. Leadership and Culture: The Glue that Holds the Organization Tigether Why is Culture So Important to Talent Optimization? LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis

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Visibly And Actively Engaged With Talent Initiatives 27 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 4. Leadership and Culture: The Glue that Holds the Organization Tigether Leaders Action that Creates a High-Performance, Talent-Focused Culture LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis 1 Effectively Assess, Develop And Coach Talent 2 Move Talent Based Upon Business Need And Personal Aspiration 3 Assume Accountability For Having And Delivering On Talent Plans 4 Act As Communication Champions For Talent Initiatives 5 Personally Engaged In Leadership Development Initiatives 6

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28 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 4. Leadership and Culture: The Glue that Holds the Organization Tigether Developing a Supportive Culture LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis Willing to Try out New Ideas Value Diversity Of Thought, Background, Style & Idea High Degree Of Candor Along The Organization Encourage Movement Across Organization SUPPORTIVE CULTURE

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4. 29 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis 1. Getting Started 2. Overview of the Talent Optimization Framework and Survey 3. Optimizing the Talent Pool: Results and Findings 5. Putting It All Together: Becoming a Talent Optimizer Overview People-Strategy-Performance Link

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30 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 5. Strategic Alignment: The Underpinnings of the Organization People-Strategy-Performance Link LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis Whether to understand your people capability first, then understand what you can do relative to strategy or first understand where you need to head as a company and then examine whether you have the right capability to execute the strategy, you must link the people to your ability to execute the strategy. Strategic Alignment Comprised : Clear Purpose Values People who can execute the purpose and embody the values

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31 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 5. Strategic Alignment: The Underpinnings of the Organization People-Strategy-Performance Link LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis

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4. 32 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis 1. Getting Started 2. Overview of the Talent Optimization Framework and Survey 3. Optimizing the Talent Pool: Results and Findings 5. Putting It All Together: Becoming a Talent Optimizer Overview Individual Assessment Building an Effective Assessment Practice Outcome

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33 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce 6. Talent Assessment: The People-Strategy-Performance Link Assessment LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis There are several type of assessments and it means different thing to different people. Usually done annually, performance and potential of talents are plotted . One of the most popular is the 9-box model used by General Electric for the purpose of determine relative rankings of talents.

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34 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis Individual Assessment Gives an insight to the particular and personal sweet spots of your talents Best-in-class profiles for recruiting and hiring from the outside The basis for promotion in within A picture of the skills the company values in its leaders A basis for performance review 6. Talent Assessment: The People-Strategy-Performance Link

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35 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis Have a clear understanding of business strategy 6. Talent Assessment: The People-Strategy-Performance Link Define the characteristic of the leaders that you will need in the future Understand what those competencies look like at best/worst Develop assessment methodology Rigorously Communicate A successful assessment will have great impact on 3 levels of outcome. Individual Level Team Level Organization Level Building an Effective Assessment Practice

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4. 36 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis 1. Getting Started 2. Overview of the Talent Optimization Framework and Survey 3. Optimizing the Talent Pool: Results and Findings 5. Putting It All Together: Becoming a Talent Optimizer Overview Performance Management Syndrome 12 Steps to a Performance-Rich Organization

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37 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis 7. Performance Management: The Fallacy of the Current System Performance Management Syndrome

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38 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis 7. Performance Management: The Fallacy of the Current System 12 Steps to Performance-Rich Organization Ensure PMS has 3 component Keep it simple – no lengthy reports Be clear about the leadership behavior required in the company The system should focus on the best in class profile for particular job Ensure leaders are trained to give coaching and effective behavioral feedback Select a consistent model for coaching 1 2 3 4 5 6

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39 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis 7. Performance Management: The Fallacy of the Current System ( Con’t ) 12 Steps to Performance-Rich Organization Educate leaders how to have career discussions with employees Create a culture that it is okay to ask for feedback Leverage social media Measure effectiveness of approach through employee satisfaction survey Catch people doing things right Have frequent celebrations for building capability 7 8 9 10 11 12

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4. 40 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis 1. Getting Started 2. Overview of the Talent Optimization Framework and Survey 3. Optimizing the Talent Pool: Results and Findings 5. Putting It All Together: Becoming a Talent Optimizer Overview Talent Destruction Practise Making Talent Development Clear Advantage 5 Approach to Learning and Development

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41 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis 8. Learning and Development: Maximizing the Talent Pool Talent Destruction Practices The “Hide And Seek” Game: (Aka “How To Snuff Out Your Talent”) The “ Buried Alive ” Test (Aka “Let’s See If You Can Survive”) The “ Public Flogging ” Lesson (Aka “You Are Never Good Enough”) “ Be Like Me ” Mentoring (Aka “My Way Or The Highway”) The “ Never Look Up ” Trap (Aka “Keep Your Head In The Sand”)

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42 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis 8. Learning and Development: Maximizing the Talent Pool A Five-Pronged Approach to Learning and Development 1 2 3 4 5

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4. 43 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis 1. Getting Started 2. Overview of the Talent Optimization Framework and Survey 3. Optimizing the Talent Pool: Results and Findings 5. Putting It All Together: Becoming a Talent Optimizer Overview Chief Culture Officers Top-Notch Executive Coaches Outstanding Talent Assessors Expert Organizational Strategists Master in Talent Analytics

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44 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis 9. HR Capabilities: The Keeper of Culture What HR Professionals Will Do To Keep Themselves Relevant

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45 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce Summary

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46 Optimizing Talent : What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce Summary LEADERSHIP CULTURE Strategic Alignment HR Capability Learning & Development Talent Assessment Performance Management Talent Data Analysis Lower Cost The Best Talent Improved Diversity of Talent THE TALENT MANAGEMENT SYSTEM KEY ENABLERS RESULTS Measure, Communicate & Continually Improves Improves Business Performance Each component of TOF is inter-connected to others. E.g. If the business strategy change, the other parts of model will be affected. TOF allows continuously improve and keep talent approaches fres , current, and most importantly, beneficial to the organization Consistency, continuous improvement and clarity combined with a regular process and methodology for implementation, are the keys to success.

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