BPR TOOLS AND TECHNIQUES

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BPR TOOLS AND TECHNIQUES:

BPR TOOLS AND TECHNIQUES

BPR Techniques:

BPR Techniques Process Visualisation Process Mapping / Operational method study Change Management Benchmarking Process and Customer focus

PROCESS VISUALIZATION:

PROCESS VISUALIZATION

PROCESS MAPPING:

PROCESS MAPPING

CHANGE MANAGEMENT:

CHANGE MANAGEMENT

Key change management issues:

Key change management issues Schedule – what are the suitable stages for introducing change? Budget – how do we cost e-business? Resources needed – what type of resources do we need, what are their responsibilities and where do we obtain them? Organizational structures – do we need to revise organizational structure? Managing the human impact of change – what is the best way to introduce large-scale e-business change to employees? Technologies to support e-business change – the role of knowledge management, groupware and intranets are explored. Risk management approaches to e-business led change.

Key factors in achieving change :

Key factors in achieving change Figure 10.1  Key factors in achieving change

PowerPoint Presentation:

Term Involves Intention Risk of failure Business process re-engineering Fundamental redesign of all main company processes Large gains in performance (>100%?) Highest Business process improvement Targets key processes in sequence for redesign (<50%) Medium Business process automation Automating existing process (<20%) Lowest

Benchmarking:

Benchmarking Benchmarking is the search for the “ best practices ” that will lead to superior performance of an organization. 15

Benchmarking Process ( 1 of 6):

Benchmarking Process ( 1 of 6) 1. Getting Organized Obtain management buy-in Communicate and educate benchmarking concepts Plan the overall benchmarking process Address fear and concerns 16

Benchmarking Process (2 of 6):

Benchmarking Process (2 of 6) 2. Preparing to Benchmark Identify process to benchmark Establish benchmark team Understand existing process Determine process metrics 17

Benchmarking Process (3 of 6):

Benchmarking Process (3 of 6) 3. Conduct Research Who performs similar processes Who performs the best What information is needed 4. Select the organization to Benchmark Establish a relationship Reach an agreement on the exchange 18

Benchmarking Process (4 of 6):

Benchmarking Process (4 of 6) 5. Collect Data and Information Identify sources of data/information Site visits Interviews Third parties Documents Plan and collect data/information 19

Benchmarking Process (5 of 6):

Benchmarking Process (5 of 6) 6. Analyze and Adapt the Process Compare the data/information Determine process gaps Establish improvement goals Design the improved process Estimate the improvement 20

Benchmarking Process (6 of 6):

Benchmarking Process (6 of 6) 7. Implement the New Process Train the affected staff Implement the process on a trial basis Monitor the results Adjust and adapt Adopt the process Celebrate 21

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