Globe Interview

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Interview in Globe Telecom, GenSan

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Slide 2: 

Background of the Company

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Background of the Company In 1928, Congress passed Act No. 3495 granting the Robert Dollar Company, a corporation organized and existing under the laws of the State of California, a franchise to operate wireless long distance message services in the Philippines. The Robert Dollar Company subsequently incorporated in the Philippines as Globe Wireless Limited and in 1934, Congress passed Act No. 4150 transferring the franchise and privileges of the Robert Dollar Company to Globe Wireless Limited. On 20 August 1998, the Philippine Securities and Exchange Commission (SEC) approved the change of name of GMCR, Inc. to Globe Telecom, Inc. (Globe). In September 2002, Globe announced the operational integration of Globe and Islacom’s wireless networks to increase the Globe Group’s business focus and streamline its operations in order to optimize utilization of the network to benefit subscribers. A key element of the integration involves the migration of existing wireless subscribers of Islacom to the improved Touch Mobile service, allowing them to enjoy superior coverage and service offering available through the Globe-Islacom integrated network. On August 7, 2003, the National Telecommunications Commission (NTC) approved the legal transfer of Globe's wireline business, authorizations, properties, assets and obligations to Islacom.

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On August 25, 2003, the SEC approved the change in name of Islacom to Innove Communications, Inc. (Innove). On March 30, 2007 Globe Telecom, through its president and chief executive Gerardo Ablaza Jr. said it is diversifying from its core business to take advantage of the booming broadband business. Ablaza said the company would increase its investments in cable systems and wire lines to build its broadband Internet infrastructure. Industry analysts have viewed Globe’s plan to invest in cable systems as a strategy to compete more aggressively with Philippine Long Distance Telephone Co., which took advantage of its wire line infrastructure to diversify into broadband business.

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Information System By: Mr. Ronald Rivera

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1. What type of I.S. does your company recently using? for account modification customer related concern These make the ability to make a variety of transactions anywhere at anytime without having to physically visit the place of business. I.S. being used by Globe Telecom Integrated Resetting System- Integrated Costumer System- 2. Who is the provider of your I.S.? -source internationally 3. When did your company start using I.S.? In 1928, Congress passed Act No. 3495 granting the Robert Dollar Company, a corporation organized and existing under the laws of the State of California, a franchise to operate wireless long distance message services in the Philippines. Source: http://en.wikipedia.org/wiki/Globe_Telecom

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4. What triggers you to adopt the said I.S.? - For the costumer delight and satisfy customer/ subscriber. 5. What do you think is the edge of using the I.S.? - It provides fast and efficiency. 7. What are the benefits of using I.S.? 6. Does using I.S. increase efficiency in addressing the needs of your costumers? - Of course - It makes our life easier. 8. Does your employee face difficulty in using the I.S.? - No, our I.S. is customer and user friendly and window based. 9. Does the maintenance of I.S. cost much? - For the costumer delight and satisfy customer/ subscriber. - It provides fast and efficiency.

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11. What are the problems of using IS on your company? Does it affect the dependability of the employees? 12. Since you start using I.S., what improvement did you observed? 13. How could you see your company 5 years form now? Would you still be using the same I.S. or your company will adopt the technological trends on that period? Or maybe, just a certain modification in the system? 10. Before you purchase the IS, what problems does your company encountered? In what way the I.S. helps in solving the dilemmas which hinders the growth of your company? - It identifies the problem easily. - None. - Since we are not purchasing any I.S. but we’re upgrading the system. - Depends on the customer of course.

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