B2C business Models

E-commerce Business Models(B2C) : 

E-commerce Business Models(B2C) By:- Shyna

Definition : 

Definition Business model 2 A business model is the method of doing business by which a company can sustain itself that is, generate revenue. The business model spells out how a company makes money by specifying its position in the value chain. A set of planned activities designed to result in a profit in a marketplace.

Definition Cont… : 

It includes the roles and relationships among a firm's customers, allies, and suppliers; the major flows of product, information, and money; and the major benefits to the participants. Definition Cont… E-commerce business model A business model that aims to use and leverage the unique qualities of the Internet and the World Wide Web.

Eight Key Ingredients of a Business Model : 

Eight Key Ingredients of a Business Model Key Questions Business Model Components Value Proposition Why should the customer buy from you? Revenue model How will you earn money? Market opportunity What marketspace do you intent to serve, and what is its size? Competitive environment Who else occupies your intended marketspace? Competitive advantage What special advantages does your firm bring to the marketspace? Market strategy How do you plan to promote your products to attract customer? Organizational development What types of organizational structures within the firm are necessary to carry out the business plan? Management team What kinds of experiences and background are important for the company’s leaders to have?

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RELATION BETWEEN B2B AND B2C Raw material producer manufacturer distributor retailer consumer B2B B2C

Introduction to B2C E-commerce : 

Introduction to B2C E-commerce As the name suggests, it is the model involving business and consumers. In this model, online business sell to individual customers. Business to customer covers those e-commerce websites and transactions trough which organization sell goods to customer over the internet. B2C is also known as internet retailing or E-trailing. B2C refers to a business communicating with or selling to an individual rather than a company Business/organization Customer B2C

Introduction to B2C E-commerce (Cont…) : 

This category has expanded greatly in the late 1990s with the growth of public access to the Internet. The business-to-consumer category includes electronic shopping, information searching (e.g. railway timetables) but also interactive games delivered over the Internet. Popular items sold using B2C model are airline tickets, books, computers, videotapes, music CDs,toys ,music, health and beauty products, jewellery etc.. Introduction to B2C E-commerce (Cont…)

B2C e-commerce transactions : 

B2C e-commerce transactions VISA Order form Order placed by user Shopping cart credit card is charged Order is competed E-mail is sent to customer to merchant Sent to warehouse Shipping carrier picks up shipment

Consumer Shopping Procedure on the Internet : 

Consumer Shopping Procedure on the Internet Basic requirement determination. Search for available items that can meet the requirement. Compare the candidate items with multiple perspectives Place an Order. Pay the Bill. Receive the delivered items and inspect them. Contact the vendor to get after-service and support, or to return if disappointed.

Major Business-to-Consumer (B2C) Business Models : 

Major Business-to-Consumer (B2C) Business Models

Major B2C Business Models : 

Major B2C Business Models

B2C Business Models: Portal : 

B2C Business Models: Portal An integrated package of content like News weather forecasts currency rates stock quotes phone and map information Services like Entertainment Chat Game Downloads Shopping-auction E-card Sms service search

Major B2C Business Models : 

Major B2C Business Models

Major B2C Business Models : 

Major B2C Business Models

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Broadly, the community model comes in two basic varieties :- Centered on relationships. It revolve around shared interests, ideas, topics, and goals. In these communities, the development of relationships is the primary goal.

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To maximize member involvement, community sites must offer maximum degrees of interactivity and personalization. For example, GeoCities offers space and tools for members to set up their own Web sites and establish virtual communities within the broader GeoCities community. Centered on tasks Task-centered communities generally are more structured and impersonal. The relationships established or augmented online are a means to a mutual end, such as enhanced profits. More specifically, Web communities are established between business partners, between businesses and their customers, between different groups of customers, within companies, and between individuals and groups devoted to particular topics. Community provider Model (cont..)

English Auctions : 

English Auctions The bidders announce their bids until no higher bid is forthcoming ‘going . . . going . . . gone!’ Ascending-price auctions Typically set a closing time in advance Minimum bid plus a reserve price Dutch Auctions Bidding starts at a high price and drops until a bidder accepts the price Descending price auctions Auction and dynamic pricing models

English Auction, Ascending Price : 

English Auction, Ascending Price

Sealed-Bid Auctions : 

Sealed-Bid Auctions Bidders submit their bids independently and are usually prohibited from sharing information with each other First-price sealed-bid auction The winner pays his amount Second-price sealed-bid auction The winner pays one increment over the second-highest bid received. Double Auctions Buyers and sellers submit bids to an auctioneer The auctioneer matches the seller’s offers to the buyer’s offer E.g. New York Stock Exchange

Comparison-Pricing Model : 

Demand-Sensitive Pricing Model Group purchasing Individual buyers to shop in large groups to obtain group discount The more people who buy a product in a single purchase, the lower the cost per person becomes Mercata.com, mobshop.com, demandline.com Comparison-Pricing Model Allows customers to poll a variety of merchants and find a desired product/service at the lowest price Mysimon.com Uses intelligent-agent technology Offers discussion groups, customer ratings, and comparison shopping

The Process of E-Auctions : 

The Process of E-Auctions

Capabilities and functionalities of B2C Model : 

Capabilities and functionalities of B2C Model With the conduction of business on the internet ,the role and importance of electronic markets has been increasing. It lets increase the efficiency of business performance . Some of the capabilities which an electronic marketplace has, which speak of their potential are- Instantaneous communication It helps in quick communication between the various participants of business systems. It also helps to reduce “Time to Market”. Global Access the products and services offered through the electronic markets have global reach and give access to larger and new markets.

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Customization Electronic markets allows to customize or configure goods according to user’s need . Increased Availability Since e-commerce provide access to company’s site 24/7 so there is much greater availability of products. De-intermediation It helps in elimination the middleman, offering simplified electronic distribution and product differentiation based on customer choice. Collaboration They facilitate automation of transactions between electronic enterprises and support real time exchange of information and thus enable collaborative processing.

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