Emotional Intelligence : Emotional Intelligence “Emotional Intelligence Sets Apart Good Leaders”1
An Introduction What is Intelligence? : What is Intelligence? Typically focused on
Murky concept with definitions by many experts... One Definition : One Definition Individuals differ from one another in their ability to understand complex ideas, to adapt effectively to the environment, to learn from experience, to engage in various forms of reasoning, to overcome obstacles by taking thought… Concepts of intelligence are attempts to clarify and organize this complex set of phenomena.
Neisser et al, 1996. IQ : IQ A weak predictor for
job performance success
overall success, wealth, & happiness
Accounts for a major component of employment success according to numbers of studies covering career success; maybe as much as 20-25%. More potent predictors of career success were : More potent predictors of career success were Ability to handle frustrations
manage own emotions
manage own social skills Do you know any highly intelligent
people who aren’t socially adept? How do we view emotions? : How do we view emotions? chaotic
incompatible with reason
resulting from the lack of effective adjustment In the 1940's How do we view emotions? : How do we view emotions? more recently Arouse, sustain, direct activity
Part of the total economy of
Not in opposition to intelligence
Themselves a higher order of intelligence See the notes pages for more on
Phineas Gage Emotional processing
may be an essential part
of rational decision making To Get at Emotion, Go Deep... : The main purpose of the innermost
part of the brain is survival. To Get at Emotion, Go Deep... Amygdala is
deep within the most elemental parts
of the brain. There is aBiological Purpose for Emotion : There is aBiological Purpose for Emotion Signaling function (that we might take action)
Promote unique, stereotypical patterns of physiological change
Provide strong impulse to take action Basic Emotions--presumed to be hard wired and physiologically distinctive : Basic Emotions--presumed to be hard wired and physiologically distinctive Joy
Fear Evolutionary Advantage to Emotion : Evolutionary Advantage to Emotion For example:
Fight or flight response
but can basic emotions overwhelm rational thinking? Neurobiology of Rationality : Neurobiology of Rationality Damasio’s work shows how neurobiology can help us understand the role of emotion in thinking. We constantly learn more about this important area.
Work like his underlies the concepts of emotional intelligence. There are less obvious advantages to emotional experience.
Emotion is emerging as an essential contributor to rational decision making. What is Emotional Intelligence (EI)? : What is Emotional Intelligence (EI)? The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. a field in infancy
aspects harken to research of the 1940’s The 5 Components of EI : The 5 Components of EI Emotional Self-Awareness
Managing one’s own emotions
Using emotions to maximize intellectual processing
The art of social relationships
(managing emotions in others) Goleman’s Categories
Social Skills Emotional self-awareness : Emotional self-awareness The inability to notice our true feelings leaves us at their mercy.
People with greater certainty about their feelings are better pilots of their lives
and have a surer sense about how they feel about personal decisions. Stay open to our
can we tolerate the entire bouquet? Self-awareness Value of taking time for self- awareness requires abilities : Value of taking time for self- awareness requires abilities to recognize appropriate body cues and emotions
to label cues and emotions accurately
to stay open to unpleasant as well as pleasant emotions
Includes the capacity for experiencing and recognizing multiple and conflicting emotions Emotional Self Awareness Slide 17: Alexithymia;
when self awareness
No words for
physical symptoms Managing one’s own emotions : Managing one’s own emotions EI is like a smoke alarm--we’re not good at influencing whether a particular emotion will arise. EI tells us something is arising.
We do have tremendous individual variability in the degree to which we can consciously limit the duration of unpleasant emotions and the degree of influence over the behaviors which may arise. anger
Reframing Self regulation Out of control emotions : Out of control emotions Impair reasoning (even smart people sometimes act stupidly)
May increase the likelihood that chronic emotional problems will result, (e.g., clinical depression or chronic anxiety or hostility) Managing one’s own emotions Emotional development : Emotional development We develop external strategies first
Then we develop social strategies
Girls do better at developing strategies overall The
the better Managing one’s own emotions Using emotions to maximize intellectual processing and decision making : Using emotions to maximize intellectual processing and decision making As a person matures, emotions begin to shape and improve thinking by directing a person’s attention to important changes, (e.g., a child worries about his homework while continually watching TV. A teacher becomes concerned about a lesson that needs to be completed for the next day. The teacher moves on to complete the task before concern takes over enjoyment. Mayer and Salovey, 1995 self motivation Utilizing mild emotional swings to perform one’s options more effectively : Utilizing mild emotional swings to perform one’s options more effectively “Gut feeling” can be used to effectively guide decisions--a neurological understanding of how unconscious and conscious gut feelings guide decisions, e.g., when prioritizing, emotions help move the decisions. Using emotions to maximize intellectual processing and decision making Harness emotions to promote or hinder
motivation. (Anxiety, hostility, sadness)
Emotional swings to increase the accuracy
of one’s perspective on future events. Developing empathy : Developing empathy Empathy is the ability to recognize another’s emotional state, which is very similar to what you are experiencing.
In research on married couples, empathy appears to include matching the physiological changes of the other person. social
awareness Developing empathy links to : Developing empathy links to Greater emotional stability
Greater interpersonal sensitivity
Better school performance Developing empathy The art of social relationships--managing emotions in others : The art of social relationships--managing emotions in others To excel at people skills means having and using the competencies to be an effective friend, negotiator, and leader. One should be able to guide an interaction, inspire others, make others comfortable in social situations, and influence and persuade others. social
skills The subtle and complex abilities which underlie people skills : The subtle and complex abilities which underlie people skills Being attuned to others’ emotions
Promoting comfort in others through the proper use of display rules
Using own emotional display to establish a sense of rapport The art of social relationships--managing emotions in others The danger of the nice personality : The danger of the nice personality Have you ever met a nice person, but the “bells have gone off?”
Charisma draws in but not always to desired ends, e.g., Hitler, Jim Jones.
Empathy can be faked; so can other emotions. The art of social relationships--managing emotions in others The development of EI : The development of EI A genetic contribution is likely
They are not destiny (timidity)
Early expression of emotion by parents helps learning
Early abuse hinders learning Poor ability to read others’ emotion may lead to the development of poor social skills. Some Gender Differences : Some Gender Differences More willing to compromise social connectedness for independence
Not as good as women at this
Less adept than women overall
More physiologically overwhelmed by marital conflict Greater need for connectedness
Have a wider range of emotions
Better at reading emotions
Better at developing social strategies overall
Perhaps more engaged in marital conflict Emotion related dysfunction : Emotion related dysfunction all or nothing thinking
worrying as magical thinking
disqualifying the position
jumping to negative conclusions
labeling & mislabeling
criticism; contempt Impacts on physical health
progression of diabetes
progression of cancer
onset of hypertension
Impacts on relationships
Impacts on mental health Excessive hostility kills Dysfunction at Work : Dysfunction at Work Is the person in the wrong job?
Does the job require the person to be difficult?
What is remarkable about the group dynamics of the organization?
What about individuals, personal and interpersonal? Some Business Examples : Some Business Examples Airlines are similar in price structure. The competitive edge = how well personnel treat passengers
Implementing credit card use
Getting contractors paid when the system won’t work
ABC; JLIMS Importance of EI in Organizations : Importance of EI in Organizations The higher you go, the more EI matters--the more SOCIAL COMPETENCE matters
influence, communication, leadership, change catalyst, conflict management, building bonds, collaboration and cooperation; team capabilities
leadership, duty, respect, selfless service, honor, integrity, personal courage Importance of EI to Organizations, too : Importance of EI to Organizations, too 50% of work satisfaction is determined by the relationship a worker has with… his/her boss.
EI is a prerequisite for effective leadership across borders.
Requires a high level of self-mastery and people skills; ability to put yourself into the positions of others. A one-day seminar won’t do it. : A one-day seminar won’t do it. Unlearn
habits What is Training in EI Worth? : What is Training in EI Worth? Increases retention.
Increases overall organizational growth. Could increase production as much as 20%
Current estimates to American Business:
Losing between $5.6 and
$16.8 Billion annually Slide 37: If we knew nothing about a store except that
employee attitudes had improved 5%, we
could predict that its revenue would rise
.5% above what it otherwise
would have been.
--Sears executive, Harvard Business Review, January, 1998 Nine Strategies for : Nine Strategies for Taking the time for mindfulness Recognizing and naming emotions Understanding the causes of feelings Differentiating between emotion and the need to take action Preventing depression through “learned optimism” Managing anger through learned behavior or distraction techniques Listening for the lessons of feelings Using “gut feelings” in decision making Developing listening skills Promoting Emotional Intelligence There are instruments to measure EI... : There are instruments to measure EI... Take time for mindfulness
Recognize and name emotions
ID the causes of feelings
Differentiate having the emotion and doing something about it
Learn optimism to challenge distortion
Learn distraction techniques
Listen to voice of experience
Develop Listening skills Selected Links to EI Information Sites : Selected Links to EI Information Sites http://www.eq.org/