LV Manager s Meeting 2009

Sho-Link Las VegasBill Redman City ManagerJeanne Crosbie-Falen Show Floor Coordinator: 

Sho-Link Las Vegas Bill Redman City Manager Jeanne Crosbie-Falen Show Floor Coordinator

Not everything is Doom and Gloom : 

Not everything is Doom and Gloom

Project City CenterOn ScheduleOpening in 3 PhasesStarting In October 2009 : 

Project City Center On Schedule Opening in 3 Phases Starting In October 2009

Slide23: 

Vdara will open in October 2009 10,000 sq ft Meeting Space

Slide24: 

Aria will open December 2009 300,000 sq ft Meeting Space

Slide25: 

Harmon will open late 2010 17,500 sq ft Meeting Space

14 Major Shows Remaining in 2009 with Estimated Attendance of 446,000: 

14 Major Shows Remaining in 2009 with Estimated Attendance of 446,000

Taking into account decreasedattendance, these shows willstill bring in at least 344,000people to Las Vegas. : 

Taking into account decreased attendance, these shows will still bring in at least 344,000 people to Las Vegas.

August Through December 2009: 

August Through December 2009

2010There are 12 major shows slated for the first 6 months with an estimated attendance of 516,000.There are also several more smaller shows than we had last year that will help fill in the schedule.: 

2010 There are 12 major shows slated for the first 6 months with an estimated attendance of 516,000. There are also several more smaller shows than we had last year that will help fill in the schedule.

Jan Through July 2010: 

Jan Through July 2010

Time to get back to the basics: 

Time to get back to the basics

Client Retention: 

Client Retention

Sho-LinkLas Vegas has at least 50 shows that return every year. : 

Sho-Link Las Vegas has at least 50 shows that return every year.

Ensuring that the client’s show floor experience continues to be positive, is our main focus and goal.: 

Ensuring that the client’s show floor experience continues to be positive, is our main focus and goal.

Our customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.: 

Our customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.

There will always be people who question your strategies and abilities. Rather than becoming irritated or confused, turn confrontations into learning experiences by recognizing that critics often have important knowledge to offer.: 

There will always be people who question your strategies and abilities. Rather than becoming irritated or confused, turn confrontations into learning experiences by recognizing that critics often have important knowledge to offer.

Catch yourself. Everything you say has an impact.: 

Catch yourself. Everything you say has an impact.

Pause and analyze what the client says to determine how their experience can help you. Avoid being confrontational; this will only discourage people who have unique perspectives on your dilemma. : 

Pause and analyze what the client says to determine how their experience can help you. Avoid being confrontational; this will only discourage people who have unique perspectives on your dilemma.

Be positive and explore the realm of possibilities by asking them questions and listening to their entire opinion.: 

Be positive and explore the realm of possibilities by asking them questions and listening to their entire opinion.

Being right doesn't get you anywhere. Your goal is to uncover unique action steps that can produce exceptional results.: 

Being right doesn't get you anywhere. Your goal is to uncover unique action steps that can produce exceptional results.

Recognize that, more often than not, people want to help you succeed.: 

Recognize that, more often than not, people want to help you succeed.

This is especially true with the members of Sho-Link. When we succeed, they succeed. : 

This is especially true with the members of Sho-Link. When we succeed, they succeed.

When people criticize you or your business, they may not understand how to offer constructive criticism. Refocus the conversation by asking them what actions they would take to overcome the challenges you face.: 

When people criticize you or your business, they may not understand how to offer constructive criticism. Refocus the conversation by asking them what actions they would take to overcome the challenges you face.

Making them feel as though they're part of the solution encourages them to provide you with additional remedies you may not have considered.: 

Making them feel as though they're part of the solution encourages them to provide you with additional remedies you may not have considered.

Now is the time to rollup our sleeves and workharder to keep what we have.: 

Now is the time to roll up our sleeves and work harder to keep what we have.

In these tough economic times,most our Sho-Link Managed cities are taking a beating.: 

In these tough economic times, most our Sho-Link Managed cities are taking a beating.

Some more than others.: 

Some more than others.

Thank YouSho-Link Las Vegas: 

Thank You Sho-Link Las Vegas