Problem-Solving

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Problem Solving is the key determinant of a valueable employee.

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PROBLEM-SOLVING By Mr. S. Iyer

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OUTLINE Definition of Term The Problem-Solving Process Principles of Interpersonal Problem Solving Effective Problem Solving

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DEFINITION OF TERM WHAT IS A PROBLEM? - It is a situation you want to change.

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THE PROBLEM-SOLVING PROCESS STAGE ONE Define the Starting Issue(s) Define the Problem Analyze the Situation Objectives: 1. To analyze the facts. 2. To define the problem Understand the Issues

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THE PROBLEM-SOLVING PROCESS STAGE TWO Generate Ideas Make Decisions Evaluate Ideas Objectives: 1. To generate ideas. 2. To evaluate ideas. 3. To decide on the best possible solution Find Solutions

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THE PROBLEM-SOLVING PROCESS STAGE THREE Analyze the Impact Plan the Follow-through Plan Your Action Objectives: 1. To determine the impact on people and systems. 2. To build on action plan. 3. To decide on follow-through. Plan Your Action

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PRINCIPLES OF INTERPERSONAL PROBLEM-SOLVING 1. Presenting yourself Eye Contact Good voice 2. I-talk Convey displeasure Unhappiness about the situation The Mary Poppins Rule “ A spoonful of sugar helps the medicine go down ” . Polite language 4. The Comic Parry (or keep it light) Use of humor and wit in problem situations

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EFFECTIVE PROBLEM-SOLVING Left Brain Right Brain

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EFFECTIVE PROBLEM-SOLVING Left Brain Follows a logical pattern Is objective rather than subjective Views time chronologically, minute by minute, hour by hour Sees things as true or false, black or white Seeks the detail, sees the trees rather than the forest Houses short-term memory Thinks critically, perhaps negatively, asks “ why? ” .

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EFFECTIVE PROBLEM-SOLVING Right Brain Follows intuitive (sensitive) hunches Creates patterns, without following a step-by-step process Is subjective, rather than objective Views time in a total sense – a lifetime, career, project Sees the forest, rather than the trees Thinks positively, unconstrained by preconceived ideas Asks “ why not? ” , breaks rules

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A boy and a doctor was fishing. The boy is the doctor's son but the doctor is not the boy's father. Who is the doctor? Rearrange the following letters so as to form one word: NEW DOOR A lorry gets stuck under a bridge and it can't get out! A boy and a girl walk pass and are able to get the lorry out. They have a needle with them. How are they able to get the lorry out?

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You are driving a bus. Six people get on, two people get off, then ten people get on and five people get off, then eight people get on and four more people get off. What color were the bus driver's eyes? If an airplane crashed exactly on the border of India & Pakistan, where would the survivors be buried?

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Mother One Word Bursting the tyres It is your color of the eyes Survivors will be buried

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The majority sees the obstacles, the few see the objectives; history records the successes of the latter, while oblivion (nothingness) is the reward of the former.” “The measure of success is not whether you have a tough problem to deal with, but whether it is the same problem you had last year.” “You don’t drown by falling in the water; you drown by staying there.”

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