Hospitality p2a

Slide 1: 

Using a case-study given by your trainer and the guest cycle, analyses the range of services provided by the front office and housekeeping department to a guest from the time that he has made his booking until he settles his account during departure using appropriate terms applicable in each stage of the guest cycle. The type of guest (FIT, FFIT, CVGR & CIP ) can be specified by the trainer to the student at the time of presentation which should be oral and not exceeding 5-7 minutes per student. TASK-2(P2a)

Slide 2: 

Stages of guest cycle : Pre arrival stage On Arrival stage During Stay Departure stage After Departure stage.

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Name of the guest :Mr. RAJESHType of guest :CVGR(company volume guaranteed rate)Purpose of visit :PersonalDate of Arrival :22-12-2008Date of Departure :25-12-2008Mode of payment :B.T.C (Bill to company)Request :Airport pick-up & dropType of room :STW()Room rate : 4800+Taxes Guest Type

Slide 4: 

GUEST CYCLE

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PRE ARRIVAL STAGE Mr. rajesh is a Business man from TATA steel Company. Mr. Abhinav mithra had made a call to an star hotel and reserved for a room, (Business club room). This is the reservation ensure that the star hotel will hold a room for Mr. Abhinave mithra for one night following his schedule date of arrival. The purpose of visiting is for (Business client meeting) ON ARRIVAL STAGE Mr. Abhinav mithra came to a Star Hotel on 16th Nov The Star Hotel Welcome to the guest . They get Welcome drink served in. The Star Hotel hand overs the naming list on which room have been allotted,to the guest distribution. The Star Hotel Hand over the envelopes containing keys and welcome cards, they also help in the distribution of the envelopes and briefly explain location of the rooms to the guest.

Slide 6: 

They check the baggage count from the bell captain and inform the number of bags to the guest, for approval. They present the pre-registered GRC for the guest signatures and they note down the number of bags on the GRC. They hand over guest room key envelope and they wish a pleasant stay. DURING STAY computer to be provided . Meeting / Conference hall. (Projector ) Restaurant / Dining hall. International Direct Dial. Air Conditioned. Bathroom Telephone. 24 Hour Room Service. Free Newspaper. Television with Cable. Temperature Control. Dinner. Continental Breakfast. Doorman.

Slide 7: 

DEPARTURE STAGE The departure of the guest is on 17th Nov. They request for preparing the bills and bringing down the luggage is received by cashier and bell desk, when the guest informs the reception that he is ready to check-out. The bill boy opens the departure errand card and the cashier checks the guest mode of payment. The guest payment will be paid by the TATA steel company (BTC). The room rate is of:-> 9500 + Taxes AFTER DEPARTURE STAGE The star hotel has given a good room and they had given all messages . They passed the information the calls which I got after departure from the star hotel.