logging in or signing up Hospitality shiva p2a shiva_p5oauthor Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 2567 Category: Education License: All Rights Reserved Like it (3) Dislike it (0) Added: March 02, 2009 This Presentation is Public Favorites: 2 Presentation Description No description available. Comments Posting comment... By: mikka0007 (10 month(s) ago) allow it to be downloaded otherwise there is no need to upload it Saving..... Post Reply Close Saving..... Edit Comment Close By: sekhon12 (23 month(s) ago) verry good dear Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript TASK-2(P2a) Using a case-study given by your trainer and the guest cycle, analyse the range of services provided by the front office and housekeeping departments to a guest from the time that he has made his booking until he settles his account during departure using appropriate terms applicable in each stage of the guest cycle. The type of guest (FIT,FFIT,CVGR & CIP) can be specified by the trainer to the student at the time of presentation which should be oral and not exceeding 5-7 minutes per student. : TASK-2(P2a) Using a case-study given by your trainer and the guest cycle, analyse the range of services provided by the front office and housekeeping departments to a guest from the time that he has made his booking until he settles his account during departure using appropriate terms applicable in each stage of the guest cycle. The type of guest (FIT,FFIT,CVGR & CIP) can be specified by the trainer to the student at the time of presentation which should be oral and not exceeding 5-7 minutes per student. Slide 2: GUEST CYCLE GUEST CYCLE : GUEST CYCLE It can be described as all the interactions and activities that takes place between the Hotel and the Guest. when the guest enters for a room in to hotel for a stay . Stages of guest cycle : Pre arrival stage On Arrival stage During Stay Departure stage After Departure stage. Guest Type Name of the guest :Mr. Abhinav Mithra Type of guest :C.I.P(commercially important person)Purpose of visit :BusinessDate of Arrival :16 NovDate of Departure :17 NovMode of payment :B.T.C (Bill to company)Request : System to be providedType of room :Business club roomRoom rate : 9500+Taxes : Guest Type Name of the guest :Mr. Abhinav Mithra Type of guest :C.I.P(commercially important person)Purpose of visit :BusinessDate of Arrival :16 NovDate of Departure :17 NovMode of payment :B.T.C (Bill to company)Request : System to be providedType of room :Business club roomRoom rate : 9500+Taxes th th Slide 5: PRE ARRIVAL STAGE Mr. Abhinave mithra is a Business man from TATA steel Company. Mr. Abhinav mithra had made a call to an star hotel and reserved for a room, (Business club room). This is the reservation ensure that the star hotel will hold a room for Mr. Abhinave mithra for one night following his schedule date of arrival. The purpose of visiting is for (Business client meeting) ON ARRIVAL STAGE Mr. Abhinav mithra came to a Star Hotel on 16th Nov The Star Hotel Welcome to the guest . They get Welcome drink served in. The Star Hotel hand overs the naming list on which room have been allotted,to the guest distribution. The Star Hotel Hand over the envelopes containing keys and welcome cards, they also help in the distribution of the envelopes and briefly explain location of the rooms to the guest. Slide 6: They check the baggage count from the bell captain and inform the number of bags to the guest, for approval. They present the pre-registered GRC for the guest signatures and they note down the number of bags on the GRC. They hand over guest room key envelope and they wish a pleasant stay. DURING STAY computer to be provided . Meeting / Conference hall. (Projector ) Restaurant / Dining hall. International Direct Dial. Air Conditioned. Bathroom Telephone. 24 Hour Room Service. Free Newspaper. Television with Cable. Temperature Control. Dinner. Continental Breakfast. Doorman. Slide 7: DEPARTURE STAGE The departure of the guest is on 17th Nov. They request for preparing the bills and bringing down the luggage is received by cashier and bell desk, when the guest informs the reception that he is ready to check-out. The bill boy opens the departure errand card and the cashier checks the guest mode of payment. The guest payment will be paid by the TATA steel company (BTC). The room rate is of:-> 9500 + Taxes AFTER DEPARTURE STAGE The star hotel has given a good room and they had given all messages . They passed the information the calls which I got after departure from the star hotel. Slide 8: Star Hotel Slide 9: Star Hotel offers a wide range of stylish designed rooms which are fully equipped with modern facilities and amenities. Each of the 88 rooms consisting of 26 Standard rooms, 51 Superior rooms, 9 Deluxe rooms and 2 Suite rooms is tastefully designed and furnished to the highest standard of comfort. All the rooms are also provided with split unit air conditioning, hot and cold shower, coffee making facilities, ASTRO (Satellite TV) channels, IDD, writing desk and hair dryer on request. Inter-connecting rooms are also available. They are thoughtfully designed with access for disabled individuals as well. Slide 10: HousekeepingGuests are advised to keep their room doors locked at all times and do not leave anything valuable such as money or jewelry in their rooms. Housekeeping service is conducted once daily. Towels and toiletries are provided in their bathroom for guest’s personal use in their respective room. Laundry services are also available. Guests can contact the housekeeping department for their laundry pick-up. Laundry collected before 10.00am and be collected on the same day whereas after 10.00am, laundry can only be returned the following day. Personal touch from the friendly housekeeping staff Slide 11: With smiles they welcome you Slide 12: Check-inAll arriving guests are required to fill up Guests Registration Form and pay a deposit for the number of room night charges. VIP will be escorted to their room by front desk personnel and registration card shall be signed inside the room. Check-outStandard time for guest to check out is before 12.00 Noon. Late check out request 2.00pm can be considered if rooms are available. Kindly inform the reception counter regarding our late check-out. For luggage collection, guests are requested to contact the front desk or bell counter for assistance.Wake-up callGuests are required to contact the receptionist counter for their wake-up call request the night before. Slide 13: Wireless Internet FacilitiesNOW AVAILABLE, when we stay with them. To get connected, kindly purchase our coupons available at the front desk. Wireless Internet Broadband available in their guestrooms Slide 14: Conference & Banquet Facilities Star Hotel provides function and conference rooms of various sizes and configurations. They are equipped with advance-visual facilities. LCD Projector, TV Monitor, VCD / DVD Player, laser pointer, desktop, Internet facilities. Other equipments can be provided with advance notice. You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
Hospitality shiva p2a shiva_p5oauthor Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 2567 Category: Education License: All Rights Reserved Like it (3) Dislike it (0) Added: March 02, 2009 This Presentation is Public Favorites: 2 Presentation Description No description available. Comments Posting comment... By: mikka0007 (10 month(s) ago) allow it to be downloaded otherwise there is no need to upload it Saving..... Post Reply Close Saving..... Edit Comment Close By: sekhon12 (23 month(s) ago) verry good dear Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript TASK-2(P2a) Using a case-study given by your trainer and the guest cycle, analyse the range of services provided by the front office and housekeeping departments to a guest from the time that he has made his booking until he settles his account during departure using appropriate terms applicable in each stage of the guest cycle. The type of guest (FIT,FFIT,CVGR & CIP) can be specified by the trainer to the student at the time of presentation which should be oral and not exceeding 5-7 minutes per student. : TASK-2(P2a) Using a case-study given by your trainer and the guest cycle, analyse the range of services provided by the front office and housekeeping departments to a guest from the time that he has made his booking until he settles his account during departure using appropriate terms applicable in each stage of the guest cycle. The type of guest (FIT,FFIT,CVGR & CIP) can be specified by the trainer to the student at the time of presentation which should be oral and not exceeding 5-7 minutes per student. Slide 2: GUEST CYCLE GUEST CYCLE : GUEST CYCLE It can be described as all the interactions and activities that takes place between the Hotel and the Guest. when the guest enters for a room in to hotel for a stay . Stages of guest cycle : Pre arrival stage On Arrival stage During Stay Departure stage After Departure stage. Guest Type Name of the guest :Mr. Abhinav Mithra Type of guest :C.I.P(commercially important person)Purpose of visit :BusinessDate of Arrival :16 NovDate of Departure :17 NovMode of payment :B.T.C (Bill to company)Request : System to be providedType of room :Business club roomRoom rate : 9500+Taxes : Guest Type Name of the guest :Mr. Abhinav Mithra Type of guest :C.I.P(commercially important person)Purpose of visit :BusinessDate of Arrival :16 NovDate of Departure :17 NovMode of payment :B.T.C (Bill to company)Request : System to be providedType of room :Business club roomRoom rate : 9500+Taxes th th Slide 5: PRE ARRIVAL STAGE Mr. Abhinave mithra is a Business man from TATA steel Company. Mr. Abhinav mithra had made a call to an star hotel and reserved for a room, (Business club room). This is the reservation ensure that the star hotel will hold a room for Mr. Abhinave mithra for one night following his schedule date of arrival. The purpose of visiting is for (Business client meeting) ON ARRIVAL STAGE Mr. Abhinav mithra came to a Star Hotel on 16th Nov The Star Hotel Welcome to the guest . They get Welcome drink served in. The Star Hotel hand overs the naming list on which room have been allotted,to the guest distribution. The Star Hotel Hand over the envelopes containing keys and welcome cards, they also help in the distribution of the envelopes and briefly explain location of the rooms to the guest. Slide 6: They check the baggage count from the bell captain and inform the number of bags to the guest, for approval. They present the pre-registered GRC for the guest signatures and they note down the number of bags on the GRC. They hand over guest room key envelope and they wish a pleasant stay. DURING STAY computer to be provided . Meeting / Conference hall. (Projector ) Restaurant / Dining hall. International Direct Dial. Air Conditioned. Bathroom Telephone. 24 Hour Room Service. Free Newspaper. Television with Cable. Temperature Control. Dinner. Continental Breakfast. Doorman. Slide 7: DEPARTURE STAGE The departure of the guest is on 17th Nov. They request for preparing the bills and bringing down the luggage is received by cashier and bell desk, when the guest informs the reception that he is ready to check-out. The bill boy opens the departure errand card and the cashier checks the guest mode of payment. The guest payment will be paid by the TATA steel company (BTC). The room rate is of:-> 9500 + Taxes AFTER DEPARTURE STAGE The star hotel has given a good room and they had given all messages . They passed the information the calls which I got after departure from the star hotel. Slide 8: Star Hotel Slide 9: Star Hotel offers a wide range of stylish designed rooms which are fully equipped with modern facilities and amenities. Each of the 88 rooms consisting of 26 Standard rooms, 51 Superior rooms, 9 Deluxe rooms and 2 Suite rooms is tastefully designed and furnished to the highest standard of comfort. All the rooms are also provided with split unit air conditioning, hot and cold shower, coffee making facilities, ASTRO (Satellite TV) channels, IDD, writing desk and hair dryer on request. Inter-connecting rooms are also available. They are thoughtfully designed with access for disabled individuals as well. Slide 10: HousekeepingGuests are advised to keep their room doors locked at all times and do not leave anything valuable such as money or jewelry in their rooms. Housekeeping service is conducted once daily. Towels and toiletries are provided in their bathroom for guest’s personal use in their respective room. Laundry services are also available. Guests can contact the housekeeping department for their laundry pick-up. Laundry collected before 10.00am and be collected on the same day whereas after 10.00am, laundry can only be returned the following day. Personal touch from the friendly housekeeping staff Slide 11: With smiles they welcome you Slide 12: Check-inAll arriving guests are required to fill up Guests Registration Form and pay a deposit for the number of room night charges. VIP will be escorted to their room by front desk personnel and registration card shall be signed inside the room. Check-outStandard time for guest to check out is before 12.00 Noon. Late check out request 2.00pm can be considered if rooms are available. Kindly inform the reception counter regarding our late check-out. For luggage collection, guests are requested to contact the front desk or bell counter for assistance.Wake-up callGuests are required to contact the receptionist counter for their wake-up call request the night before. Slide 13: Wireless Internet FacilitiesNOW AVAILABLE, when we stay with them. To get connected, kindly purchase our coupons available at the front desk. Wireless Internet Broadband available in their guestrooms Slide 14: Conference & Banquet Facilities Star Hotel provides function and conference rooms of various sizes and configurations. They are equipped with advance-visual facilities. LCD Projector, TV Monitor, VCD / DVD Player, laser pointer, desktop, Internet facilities. Other equipments can be provided with advance notice.