Seven Quality Tools : Seven Quality Tools The Seven Tools
Histograms, Pareto Charts, Cause and Effect Diagrams, Run Charts, Scatter Diagrams, Flow Charts, Control Charts Ishikawa’s Basic Tools of Quality : Ishikawa’s Basic Tools of Quality Kaoru Ishikawa developed seven basic visual tools of quality so that the average person could analyze and interpret data.
These tools have been used worldwide by companies, managers of all levels and employees. HistogramsSlide 1 of 3 : HistogramsSlide 1 of 3 Histogram Defined
A histogram is a bar graph that shows frequency data.
Histograms provide the easiest way to evaluate the distribution of data. HistogramsSlide 2 of 3 : HistogramsSlide 2 of 3 Creating a Histogram
Collect data and sort it into categories.
Then label the data as the independent set or the dependent set.
The characteristic you grouped the data by would be the independent variable.
The frequency of that set would be the dependent variable.
Each mark on either axis should be in equal increments.
For each category, find the related frequency and make the horizontal marks to show that frequency. HistogramsSlide 3 of 3 : HistogramsSlide 3 of 3 Examples of How Histograms Can Be Used
Histograms can be used to determine distribution of sales.
Say for instance a company wanted to measure the revenues of other companies and wanted to compare numbers. Pareto ChartsSlide 1 of 4 : Pareto ChartsSlide 1 of 4 Pareto Chart Defined
Pareto charts are used to identify and prioritize problems to be solved.
They are actually histograms aided by the 80/20 rule adapted by Joseph Juran.
Remember the 80/20 rule states that approximately 80% of the problems are created by approximately 20% of the causes. Pareto ChartsSlide 2 of 4 : Pareto ChartsSlide 2 of 4 Constructing a Pareto Chart
First, information must be selected based on types or classifications of defects that occur as a result of a process.
The data must be collected and classified into categories.
Then a histogram or frequency chart is constructed showing the number of occurrences. Pareto ChartsSlide 3 of 4 : Pareto ChartsSlide 3 of 4 An Example of How a Pareto Chart Can Be Used
Pareto Charts are used when products are suffering from different defects but the defects are occurring at a different frequency, or only a few account for most of the defects present, or different defects incur different costs. What we see from that is a product line may experience a range of defects. The manufacturer could concentrate on reducing the defects which make up a bigger percentage of all the defects or focus on eliminating the defect that causes monetary loss.
Actual chart is on the next slide
Example and chart were obtained from:
<www.yourmba.co.uk/pareto_diagram.htm> Pareto ChartsSlide 4 of 4 : Pareto ChartsSlide 4 of 4 Cause and Effect DiagramsSlide 1 of 4 : Cause and Effect DiagramsSlide 1 of 4 Cause and Effect Diagram Defined
The cause and effect diagram is also called the Ishikawa diagram or the fishbone diagram.
It is a tool for discovering all the possible causes for a particular effect.
The major purpose of this diagram is to act as a first step in problem solving by creating a list of possible causes. Cause and Effect DiagramsSlide 2 of 4 : Cause and Effect DiagramsSlide 2 of 4 Constructing a Cause and Effect Diagram
First, clearly identify and define the problem or effect for which the causes must be identified. Place the problem or effect at the right or the head of the diagram.
Identify all the broad areas of the problem.
Write in all the detailed possible causes in each of the broad areas.
Each cause identified should be looked upon for further more specific causes.
View the diagram and evaluate the main causes.
Set goals and take action on the main causes. Cause and Effect DiagramsSlide 3 of 4 : Cause and Effect DiagramsSlide 3 of 4 An Example of When a Cause and Effect Diagram Can Be Used
This diagram can be used to detect the problem of incorrect deliveries.
Diagram on next slide
Diagram obtained from: <http://www.hci.com.au/hcisite/toolkit/causeand.htm>
When a production team is about to launch a new product, the factors that will affect the final product must be recognized. The fishbone diagram can depict problems before they have a chance to begin. Cause and Effect DiagramsSlide 4 of 4 : Cause and Effect DiagramsSlide 4 of 4 Diagram of the Incorrect Deliveries Example: Scatter DiagramsSlide 1 of 4 : Scatter DiagramsSlide 1 of 4 Scatter Diagrams Defined
Scatter Diagrams are used to study and identify the possible relationship between the changes observed in two different sets of variables. Scatter DiagramsSlide 2 of 4 : Scatter DiagramsSlide 2 of 4 Constructing a Scatter Diagram
First, collect two pieces of data and create a summary table of the data.
Draw a diagram labeling the horizontal and vertical axes.
It is common that the “cause” variable be labeled on the X axis and the “effect” variable be labeled on the Y axis.
Plot the data pairs on the diagram.
Interpret the scatter diagram for direction and strength. Scatter DiagramsSlide 3 of 4 : Scatter DiagramsSlide 3 of 4 An Example of When a Scatter Diagram Can Be Used
A scatter diagram can be used to identify the relationship between the production speed of an operation and the number of defective parts made. Scatter DiagramsSlide 4 of 4 : Scatter DiagramsSlide 4 of 4 An Example of When a Scatter Diagram Can Be Used (cont.)
Displaying the direction of the relationship will determine whether increasing the assembly line speed will increase or decrease the number of defective parts made. Also, the strength of the relationship between the assembly line speed and the number of defective parts produced is determined.
Example obtained from: <http://www.sytsma.com/tqmtools/Scat.html> Flow ChartsSlide 1 of 3 : Flow ChartsSlide 1 of 3 Flow Charts Defined
A flow chart is a pictorial representation showing all of the steps of a process. Flow ChartsSlide 2 of 3 : Flow ChartsSlide 2 of 3 Creating a Flow Chart
First, familiarize the participants with the flow chart symbols.
Draw the process flow chart and fill it out in detail about each element.
Analyze the flow chart. Determine which steps add value and which don’t in the process of simplifying the work. Flow ChartsSlide 3 of 3 : Flow ChartsSlide 3 of 3 Examples of When to Use a Flow Chart
Two separate stages of a process flow chart should be considered:
The making of the product
The finished product Run ChartsSlide 1 of 3 : Run ChartsSlide 1 of 3 Run Charts Defined
Run charts are used to analyze processes according to time or order. Run ChartsSlide 2 of 3 : Run ChartsSlide 2 of 3 Creating a Run Chart
Some type of process or operation must be available to take measurements for analysis.
Data must be divided into two sets of values X and Y. X values represent time and values of Y represent the measurements taken from the manufacturing process or operation.
Plot the Y values versus the X values.
Interpret the data and draw any conclusions that will be beneficial to the process or operation. Run ChartsSlide 3 of 3 : Run ChartsSlide 3 of 3 An Example of Using a Run Chart
An organization’s desire is to have their product arrive to their customers on time, but they have noticed that it doesn’t take the same amount of time each day of the week. They decided to monitor the amount of time it takes to deliver their product over the next few weeks. Control ChartsSlide 1 of 3 : Control ChartsSlide 1 of 3 Control Charts Defined
Control charts are used to determine whether a process will produce a product or service with consistent measurable properties. Control ChartsSlide 2 of 3 : Control ChartsSlide 2 of 3 Steps Used in Developing Process Control Charts
Identify critical operations in the process where inspection might be needed.
Identify critical product characteristics.
Determine whether the critical product characteristic is a variable or an attribute.
Select the appropriate process control chart.
Establish the control limits and use the chart to monitor and improve.
Update the limits. Control ChartsSlide 3 of 3 : Control ChartsSlide 3 of 3 An Example of When to Use a Control Chart
Counting the number of defective products or services
Do you count the number of defects in a given product or service?
Is the number of units checked or tested constant? Activity : Activity Process Flow Chart for Finding the Best Way Home
Construct a process flow chart by making the best decisions in finding the best route home.
Refer to the prior notes on flowcharts.
Remember: Define and analyze the process, build a step-by step picture of the process, and define areas of improvement in the process.
Answer is on the next slide
Example obtained from: <http://deming.eng.clemson.edu/pub/tutorials/qctools/flowm.htm#Example> Summary : Summary This presentation provided learning material for each of Ishikawa’s seven basic tools of quality.
Each tool was clearly defined with definitions, a step-by-step process and an example of how the tool can be used.
As seen through the presentation, these tools are rather simple and effective. Works - Cited : Works - Cited Histograms and Bar Graphs. <http://www.shodor.org/interactivate/lessons/sm3.html>
Your MBA: The Business Study Reference Site. http://yourmba.co.uk/pareto_diagram.htm
Hci Home Services. Cause and Effect Diagram. http://hci.com.au/hcisite/toolkit/causeand.htm
Scatter Diagram. http://sytsma.com/tqmtools/Scat.html
Run Charts/Time Plot/ Trend Chart. <http://www.deming.edu.clemson.edu/pub/tutorials/qctools/runm.htm>
Foster Thomas S. Managing Quality An Integrative Approach. New Jersey: Prentice Hall, 2001