slide 1: Changing Sales Trends: It’s
More Customer Centric Now
slide 2: Contact Us: M: +91 9611 171 345 Changing Sales Trends: It’s More Customer Centric
Now Copyright Reserved 2019 SalesBabu Business Solutions Pvt Ltd. Website:
www.salesbabu.com Email: salessalesbabu.com The pace of sales in the market is drifted towards customer centricity. This term is
gradually pacing up in the market. Customer centricity means focusing more upon
the customers and their interest graph. The present day customers are more
enlightened towards their choices and the product manufacturers or the service
providers are also keeping this in mind to enhance their customer base. Your most
loyal customers are the greatest source of quality leads and this fact can’t be
underestimated by any vendor. Thus it requires a consistent market research to
understand the demands and expectations of a customer.
slide 3: Contact Us: M: +91 9611 171 345 What does Customer Centricity
means Copyright Reserved 2019 SalesBabu Business Solutions Pvt Ltd. Website:
www.salesbabu.com Email: salessalesbabu.com Customer centric culture in today’s panorama highlights its brand with a focused
approach to understand customer expectations and accomplishing them. Though it is not
about following customer interests blindly but providing a feasible solution to their likes
and concerns. Customer centricity includes understanding customer needs
incorporating their requirements in your product giving a perfect customer support and
taking regular feedbacks and suggestions for future enhancements in their services
offered.
slide 4: Contact Us: M: +91 9611 171 345 Customer centricity and CRM Copyright Reserved 2019 SalesBabu Business Solutions Pvt Ltd. Website:
www.salesbabu.com Email: salessalesbabu.com Many believe that CRM and customer centricity is the same concept with different names.
Nevertheless CRM softwares collects customer data and uses that intelligence to target
and optimize better marketing strategies. Whereas Customer centricity means how the
whole organisation works around the needs and requirements of its customer as the
center of their business decisions. SalesBabu CRM is one of the most trusted customer
centric CRM softwares system which helps in not only managing overall business
processes but makes sure every need and requirement of customers are placed as the
centrifugal point of each decision taken in the organization.
slide 5: Contact Us: M: +91 9611 171 345 Best practices for becoming a
Customer Centric Company Copyright Reserved 2019 SalesBabu Business Solutions Pvt Ltd. Website:
www.salesbabu.com Email: salessalesbabu.com ● Understand your customer Understanding your customer is the first step to start working towards customer
centricity. Customers may have specific requirements needs and personalised choices.
Managing and tracking them individually using manual ways is highly inefficient. SalesBabu CRM uses a cloud based centralised database which collects and tracks
every information related to a customer like contact details interested products
demographic background preferred communication channel and more. These details help in understanding individual clients need and track them individually
with targeted marketing campaigns for better sales results. ● Analyze customer Data Before helping your customers and your business you should help yourself. We should
constantly analyse our collected data to make more productive campaigns and policies
for better customer sales closure. With a constant analysis of customer trends and their needs the sales team to make
more productive sales presentation for better advertising and marketing.
slide 6: Contact Us: M: +91 9611 171 345 Best practices for becoming a
Customer Centric Company continues... Copyright Reserved 2019 SalesBabu Business Solutions Pvt Ltd. Website:
www.salesbabu.com Email: salessalesbabu.com ● Customer centric staff To achieve complete customer centricity for clients the most vital step is to make our
employee sensitive towards customer’s needs and concerns. Customer centric
companies will have organised system of creating a customer centric environment
through training and knowledge transfer to every sales employee HR and other
customer facing team. Once we understand customer’s concern personally we can work towards policies which
can be more beneficial for customers as well as the organisation for bagging more clients
with a better understanding of their pain points. Activities like personal meetings seminars and other public gathering help in
understanding the customer’s point of view related to products and services provided by
the company and use this gathered information to create better customer conversion rate
for companys products. ● Feedbacks and Suggestions Customers are the core of every sales process. Extensive market research and regular
feedbacks and suggestions from the customers are essential to improve the product
visibility in the market. Taking valuable feedbacks and suggestions also brings vendor
closer to customer and help developing a positive relation between the two. SalesBabu CRM provides facilities to integrate with different social media and web
services to track customers reviews and online comments to understand the pain points
and specific requirement to cater personalised interests and convert more prospects to
long lasting customers. A lot of knowledge base document and demos for various
products will be available on the companys web pages which help users to understand
their products better and resolve any minute hindrances during product usage.
SalesBabu CRM also makes sure a centralised system of complaint management is
maintained and tracked with efficient activities and follow ups to understand customer’s
concerns and take proactive measure to remove those issues for future clients.
slide 7: Contact Us: M: +91 9611 171 345 Best practices for becoming a
Customer Centric Company continues... Copyright Reserved 2019 SalesBabu Business Solutions Pvt Ltd. Website:
www.salesbabu.com Email: salessalesbabu.com ● Organised sales process Lead management seems to be a very simple and non complex process but gathering
leads through different communication channels and recording every personalised
requirement for each prospect is very complex as well as time consuming. With SalesBabu CRM automated services every lead information is registered into the
repository which helps in further filtration and lead nurturing of prospects. With targeted
lead nurturing process by understanding individual requirements the sales team can
send targeted email and demos to customers for their interested products in question.
With more information on every required product customers will be more comfortable to
make deals with sales agents and provide more proactive decisions for sales closures. Also SalesBabu CRM provides various facilities to create automated quotations and sales
orders with promotional offers and other details added in every draft version to give a
complete picture to the clients on the required amount for products payment. These
facilities add ease and holistic view to sales closure and help in a better relationship
between the clients and the company for a long lasting business model. ● Customer Services Apart from selling good quality products the thing that holds much of the importance is
the after sales support offered by the organization. Those companies are valued more by
the customers who offer a strong after sales customer support. Thus this is a sphere
where every company needs to work. SalesBabu CRM provides a variety of after sales support for inventory management and
ERP facilities. Different features like challans GRN and other delivery related features
help to maintain a good relationship with customers with on time delivery and an efficient
mode of tracking and management of product production and delivery.
slide 8: Contact Us: M: +91 9611 171 345 Conclusion Copyright Reserved 2019 SalesBabu Business Solutions Pvt Ltd. Website:
www.salesbabu.com Email: salessalesbabu.com Know customer Expectations and value them - This should be the motto of every customer
centric firm. SalesBabu CRM provides an integrated solution for managing and tracking
customer data in an efficient and more productive manner to improve a long lasting and
revenue generating relationships with the customers. Read More ● What you need to know about sales automation for small business ● The 1 Reason Small Businesses Fail to Grow ● Every Small Business Needs A Cloud CRM ● Leveraging SalesBabu CRM Software in Small Business ● Online CRM for Small Business
slide 9: Contact Us: M: +91 9611 171 345 Thank you for Visiting Us Our Address SalesBabu Business Solutions Pvt. Ltd. No.38/11 3rd Cross G Block Sahakarnagar Bangalore – 560092 Tel: +91 9611 171 345 Mobile: +91 9341 323 571 E-mail: salessalesbabu.com Website: www.salesbabu.com Copyright Reserved 2019 SalesBabu Business Solutions Pvt Ltd. Website:
www.salesbabu.com Email: salessalesbabu.com