How to Deal with Workplace Conflict

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Presentation Description

Tips on how do you resolve conflicts at work.. and get a win-win resolution

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Presentation Transcript

How to Deal with Workplace Conflicts? : 

How to Deal with Workplace Conflicts? www.ShabbarSuterwala.com www.ShabbarSuterwala.com

Workplace Conflicts…! : 

Workplace Conflicts…! They are Inevitable You can never deny it..? Always expect that it will happen

Factors for Workplace Conflicts : 

Factors for Workplace Conflicts Taken advantage of or taken for granted Perfectionist Boss No compensation, reward or acknowledgements Unrealistic or Unmet expectations from both sides No clarity of Values and Goals Values and Goals not synchronized Mis-Communication or No Communication Varying Perceptions or Assumptions at times Ego clash or Blame Game

Effects of Workplace Conflicts : 

Effects of Workplace Conflicts Waste of Time and Energy Broken Relationship Decreased productivity Increased Stress Absenteeism Delays in Actions and Decisions Violence Accidents Psychosomatic Diseases

How to Reduce Workplace Conflicts? : 

How to Reduce Workplace Conflicts? Four Steps for Managers: Developing Communication Skills Clarification of Expectations Practicing Interpersonal Skills Setting up behavioural consequences

1. Developing Communication Skills : 

1. Developing Communication Skills Articulating and Expressing the thoughts and feelings instead of sulking inside Giving and Receiving open Feedback Using “I” statements instead of “You” Improving Active Listening Skills Empathizing and being Compassionate

Remember the 10 C’s : 

Remember the 10 C’s Communicate instead of Conflicts Clarify instead of Challenging Collaborate instead of Confronting Compliment instead of Criticizing Connecting instead of Confusing

2. Establish clear Expectations : 

2. Establish clear Expectations Adopting a No-Blame Approach Clarifying what is expected Aligning Values and Goals Expectations of Standards and duty Negotiating Performance Standards Collaborating using Win-Win Strategy

3. Practicing Interpersonal Skills : 

3. Practicing Interpersonal Skills Becoming genuinely interested in People Separating People from Issues Being sensitive to people Acknowledging & Appreciating Treating staff and subordinate like family members

4. Behavioural Consequences : 

4. Behavioural Consequences Removing the rotten apples from the basket or at-least separating the healthy ones from the rotten Those who are Un-cooperative and Unwilling to Change, express the consequence of un-desired behaviour in a non-threatening way

Can a Manager get Angry? : 

Can a Manager get Angry? Anger is not good or bad, taking action in anger without thinking is bad Communicate your anger verbally (assertively) by “I am not happy with this.. I don’t like what’s going on..” Convert Anger into Positive Communication and then anger can be motivation

Tips for Staff and Subordinates : 

Tips for Staff and Subordinates Speak up – Openly, directly, honestly, appropriately without feeling guilty or emotional Express Needs and Wants in a healthy way Do not let feelings bottle-up in rage or explosion Change attitude and shift perspective of people and situation

Specialized in Corporate Soft Skills Training Programs : 

Designed & Created by Specialized in Corporate Soft Skills Training Programs Effective Communication SkillsBusiness Communication SkillsConflict Resolution SkillsInterpersonal Communication Skills

List of In-House Training Programs : 

List of In-House Training Programs Leadership Skills Effective Communication Skills Effective Time Management Skills Team Building and Working in Teams Business Presentations Skills Effective Managerial Skills Personal Effectiveness for Personal and Professional Growth Business and Corporate Etiquette Winning at Workplace Problem Solving and Conflict Resolutions Creativity and Decision Making Change Management Success through Positive Mental Attitude 7 Habits Special Program for New Recruits Campus to Corporate Management Development Programs Work Smart -Prioritizing, Planning & Organizing Personality Development Contact email: shabbarsuterwala@hotmail.com Mb: +91 - 989 222 5864

Find More Soft Skills Resources : 

Find More Soft Skills Resources http://shabbarsuterwala.blogspot.com/ Pearls of wisdom  http://leaders-workshop.blogspot.com/ Inspirational Motivational Videos & Presentations http://time-managementor.blogspot.com/ Time Management Tips, Tricks & Suggestions http://training-and-trainers.blogspot.com/ International Trainers & their Sharing http://nlp-sharing.blogspot.com/ NLP stuff and video  http://seeandgetinspired.blogspot.com/ Inspirational & Motivational Posters http://bust-the-stress.blogspot.com/ Bust the Stress - Stress Busters http://business-training-online.blogspot.com/ Business Training Online http://quotes-for-the-day.blogspot.com/ Quotes for the Day http://communication-skills-material.blogspot.com/ Communication Skills Resources

Slide 16: 

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