Xebia Scrum India Meetup June 2011 : Kronos Scrum Experience

KRONOS SCRUM EXPERIENCE : 

KRONOS SCRUM EXPERIENCE Ajay Singh Rawat, Vice President, KRONOS SOLUTIONS, NOIDA. ajaysingh.rawat@kronos.com , +91-981-119-2207

About Kronos : 

About Kronos It started off with an easier way to record employee time transactions; innovation led that idea to grow into something we call workforce management. We help organizations across a variety of industries manage their most valuable, and expensive, strategic asset — their workforce. By giving tools to help control labor costs, minimize compliance risk, and improve workforce productivity. We simplify recording time and attendance transactions, scheduling diverse workforces, and managing employee absence. We streamline HR and payroll processes. We help organizations hire the best people and make smarter decisions. With thousands of installations in organizations of all sizes — including over half the Fortune 1000® — we’re proving workforce management 2

Who is Kronos: 

Who is Kronos Global Workforce management software company Founded in 1977 Customers in more than 50 countries $745 million in annual revenue – FY ‘10 626 of Fortune 1000 Source: IDC “ Since its founding in 1977, Kronos has become the leading vendor in the workforce management applications segment. Its formidable presence is buttressed by more than 40,000 customers, including 1,300 companies that have more than 10,000 employees.”

Global Leader in Workforce Management: 

4 Global Leader in Workforce Management IDC, Worldwide HCM Applications 2007 Vendor Shares: Analysis of the 25 Vendors in the Core HR; eRecruiting; Intelligent Compensation; Performance Management and Workforce Management , December 2008 IMS Research, The Worldwide Market for Workforce Management Solutions – 2008 Edition, Justin Siller, September 2008 “Kronos is the number 1 vendor in the HCM workforce management applications segment.” “Kronos is by far the market leader for workforce management solutions…”

Enterprise Success: 

5 Enterprise Success 626 of the Fortune 1000

Workforce Management Software Market Share: 

Workforce Management Software Market Share 6

Kronos – Some Milestones : 

Kronos – Some Milestones Founded on Oct. 31, 1977 by Mark Ain an MIT alumnus 30 million people use a Kronos solution every day Has a presence in more than 60 countries Since the 1980s, Kronos has conducted nearly 60 acquisitions One of the largest software companies in Massachusetts More than 100 million job applications have been processed through Kronos solution ~40,000+ hiring locations use a Kronos solution every day One job application is processed every 2 sec. by Kronos solution 7

Enterprise Customer Momentum 2,300+ Enterprise Customers : 

Enterprise Customer Momentum 2,300+ Enterprise Customers HEALTHCARE MONTEFIORE MEDICAL CENTER VIRTUAL CARE PROVIDER INC TRINITY HEALTH CORPORATION 22 TEXAS SERVICES LP TENET HEALTHCARE CORPORATION BEVERLY ENTERPRISES INC RES-CARE INC PARTNERS HEALTHCARE SYSTEM INC MISSION ST JOSEPH'S HEALTH SYS LESTER E COX MEDICAL CENTER SSM HEALTH CARE FAIRVIEW HEALTH SERVICES MANOR CARE INC. ALLINA HEALTH SYSTEM CENTRAL DUPAGE HOSPITAL ASSOCIATION KINDRED HEALTHCARE INC SAINT LUKE'S HOSPITAL OF KANSAS CITY MAIN LINE HEALTH INC EVANSTON NORTHWESTERN HEALTHCARE CORPORATION BANNER HEALTH SYSTEM GENESIS HEALTHCARE CORP CATHOLIC HEALTHCARE PARTNERS HEALTH FIRST INC SWEDISH COVENANT HOSPITAL NORTH BROWARD HOSPITAL DISTRICT BAPTIST HEALTH NATIONAL SENIOR CARE INC NORTHWESTERN MEMORIAL HOSPITAL ALEGENT HEALTH INC HEALTH MANAGEMENT ASSOCIATES INC UNIVERSITY HOSPITALS HEALTH SYSTEM INC FRESENIUS MEDICAL CARE HOLDINGS INC LOYOLA UNIVERSITY OF CHICAGO INC INTERMOUNTAIN HEALTH CARE INC ADVENTIST HEALTHCARE INC LCS HOLDINGS INC. ASCENSION HEALTH SCOTT AND WHITE MEMORIAL HOSPITAL UNITED HOSPITAL SYSTEM INC HOME QUALITY MANAGEMENT INC HALIFAX HOSPITAL MEDICAL CENTER HENDRICK MEDICAL CENTER CATHOLIC HEALTHCARE WEST RESURRECTION HEALTH CARE CORPORATION BAPTIST HEALTH OF SOUTH FLORIDA FIRSTHEALTH OF THE CAROLINAS INC TRANS HEALTHCARE INC. NORTON HEALTHCARE INC. INOVA HEALTH SYSTEM RETAIL KOHL'S CORPORATION WHOLE FOODS MARKET INC WILD OATS MARKETS INC KMART HOLDING CORP BALLY TOTAL FITNESS HOLDING CO LEON'S FURNITURE LIMITED THE WALT DISNEY COMPANY KOHL'S FOOD STORES INC EMPIRE COMPANY LIMITED THE HOME DEPOT INC DELHAIZE AMERICA INC COX ENTERPRISES INC SEARS CANADA INC WILLIS STEIN & PARTNERS THE NEIMAN MARCUS GROUP INC CARMAX INC T.A.C.T. HOLDING INC MARC GLASSMAN INC CFI RESORTS MANAGEMENT INC ROYAL CARIBBEAN CRUISES LTD. STEIN MART INC IKEA HOLDING US INC OFFICE DEPOT INC. THE TJX COMPANIES INC ARGOSY GAMING COMPANY INTRAWEST CORPORATION BERKSHIRE HATHAWAY INC LSG SKY CHEFS INTERNATIONAL LL WIRELESS RETAIL INC GOVERNMENT OF THE UNITED STATES SAINSBURY J U.S.A. INC GENUINE PARTS COMPANY LIMITED BRANDS INC ARAMARK CORPORATION CLUB CORP INTL AUTONATION INC. MARRIOTT INTERNATIONAL INC GIANT EAGLE INC THE SPORTS AUTHORITY INC THE REINALT-THOMAS CORPORATION CNG FINANCIAL CORP PUBLIX SUPER MARKETS INC. THE KROGER CO NATIONAL AMUSEMENTS INC YAHOO INC THE PEP BOYS-MANNY MOE & JACK ROGERS COMMUNICATIONS INC ISLE OF CAPRI CASINOS INC UNITED SUPERMARKETS LTD ANHEUSER-BUSCH INCORPORATED GOVERNMENT & EDUCATION UNIVERSITY OF WISCONSIN SYSTEM THE REGENTS OF THE UNIVERSITY OF CALIFORNIA STATE OF COLORADO GOVERNMENT OF THE PROVINCE OF BRITISH COLUMBIA STATE OF HAWAII INTERNATIONAL BUSINESS MACHINES CORPORATION CHICAGO CITY OF (INC) REM INC BOWLING GREEN STATE UNIVERSITY CITY OF CLEVELAND THE REGENTS OF THE UNIVERSITY COMPUTER SCIENCES CORPORATION LELAND JUNIOR STANFORD UNIVERS THE UNIVERSITY OF UTAH EMORY UNIVERSITY FORT WORTH INDEPENDENT SCHOOL DISTRICT COUNTY OF DALLAS MIAMI UNIVERSITY CENTRAL BUCKS SCHOOL DISTRICT STATE OF MISSOURI BALL STATE UNIVERSITY THE GEORGE WASHINGTON UNIVERSI CITY OF ATLANTA THE NEW JERSEY TRANSIT CORPORATION OREGON HEALTH & SCIENCE UNIVERSITY THE ECTOR COUNTY SHERIFFS POSSE INC THE CORPORATION OF THE PRESIDE DEVEREUX FOUNDATION CITY OF EL PASO COUNTY OF DEKALB VILLE DE MONTREAL WESTERN MICHIGAN UNIVERSITY LOUISIANA STATE UNIVERSITY JEFFERSON COUNTY EMPLOYEE CRED MARYLAND NATIONAL CAPITAL PARK & PLANNING COMMISSI KATY INDEPENDENT SCHOOL DISTRICT COUNTY OF SANTA CLARA GREATER CLEVELAND REGIONAL TRANSIT AUTHORITY NEW YORK CITY OFF-TRACK BETTIN CARROLLTON-FARMERS BRANCH INDEPENDENT SCHOOL DISTR GOVERNMENT OF THE UNITED STATES THE OHIO STATE UNIVERSITY NEW YORK CITY HOUSING AUTHORITY NEW YORK STATE OF KELLER INDEPENDENT SCHOOL DIST BYU FOOD SERVICES INC UNITED INDEPENDENT SCHOOL DIST ROGER WILLIAMS UNIVERSITY MARYLAND NATIONAL CAPITAL PARK & PLANNING COMMISSION MANUFACTURING GEORGIA-PACIFIC CORPORATION LEAR CORPORATION PEPSICO INC WASTE MANAGEMENT INC. CARGILL DOW LLC MOTOROLA INC HUGHES SUPPLY INC SOLECTRON CORPORATION MASCO CORPORATION INTERSTATE BAKERIES CORPORATION PHILIPS HOLDING U.S.A. INC GKN AMERICA CORP PERDUE FARMS INCORPORATED NOKIA INC ARVINMERITOR INC CINGULAR WIRELESS LLC DELL INC. HILLENBRAND INDUSTRIES INC. TEICHERT INC THE MC GRAW-HILL COMPANIES INC THE YANKEE CANDLE COMPANY INC SYNCRUDE CANADA LTD BOSTON SCIENTIFIC CORPORATION JOHNSON CONTROLS INC LAFARGE NORTH AMERICA INC SMITHFIELD FOODS INC GENUINE PARTS COMPANY BERKSHIRE HATHAWAY INC INTERSTATE BRANDS CORPORATION AMERICAN MEDICAL RESPONSE INC JABIL CIRCUIT INC. NAVISTAR INTERNATIONAL CORPORATION PARMALAT HOLDINGS LIMITED BERKSHIRE HATHAWAY INC. JOHNSON CONTROLS INC TIME WARNER INC. SIEMENS CORPORATION FLOWERS FOODS INC FRANKLIN ELECTRIC CO INC SANMINA-SCI CORPORATION ERICSSON HOLDING II INC ANDERSEN CORPORATION OWENS CORNING WATSON PHARMACEUTICALS INC. SARA LEE CORPORATION LA-Z-BOY INCORPORATED NESTLE HOLDINGS INC COCA-COLA BOTTLING CO CONSOLID SMITHFIELD FOODS INC. TYCO ELECTRONICS CORPORATION General Electric, The Home Depot, Altria Group, Motorola, Waste Management, Coca Cola, McKesson, Cardinal Health, Bank of America, Time Warner, Johnson & Johnson, HCA, Dell, Honeywell, Johnson Controls, Georgia-Pacific, Abbott Labs, SuperValu, Cendant, Sallie Mae, Inc., Cingular Wireless, Tower Automotive, FedEx, The New York Times 8

About Kronos India : 

About Kronos India To best serve the needs of our customers, Kronos India has three office locations ideally situated across India – sales offices in Bangalore and Mumbai and development centre in Noida. Kronos customers include many of the India's largest and reputed enterprises from a wide variety of industry sectors. Organizations in diverse industries including retailers, healthcare institutions, manufacturers, services organizations, transportation and distribution companies, airlines, and government entities, overwhelmingly choose Kronos. 9

Sample India Customers: 

Sample India Customers 10

Innovative Engineering Team : 

Innovative Engineering Team The engineering team at Noida is involved in all facets of the development of Kronos products, and a critical part of the design and development of new products. The team fosters an open culture with an emphasis on the communication of ideas, innovations, enthusiasm, and collaboration to address technical issues. The development team collaborates with the broader engineering group overseas with daily conference calls, and frequent visits to the U.S. Kronos India fosters team spirit with commitment to customers and desire to continue to learn and excel. 11

Before SCRUM: 

Before SCRUM Long release cycles Inflexible product backlog Quality issues Rework Multi – geography teams focused Teams focused on specific aspects High bug counts Impact across customer implementations 12

SCRUM Fears: 

SCRUM Fears Sprints too short Process steps overhead Multi-location distributed teams Remote location Product Owners Testing during the sprints not feasible No time for rework No supervision and control Limited competencies in teams 13

Initial Issues: 

Initial Issues Sprint Introduction Shippable delivery hiccups Testing gaps Late breaking bugs Impacted quality Warranty issues Hot fix and patches rush Demoralized teams 14

Team Issues: 

Team Issues Teams operating in silos Role distinction within teams Water fall within sprints Strict adherence to story Testing limited to story acceptance Unstable integrated builds Large number of regression bugs Find-fix syndrome 15

SCRUM Improvements: 

SCRUM Improvements Formal Training Open discussions Ready converts given lead Improved communication Improvements in process Support with checklists Suitable documentation Support with tools – WIKI, V1, JIRA, BAMBOO 16

SCRUM Progress: 

SCRUM Progress Organized backlog Dev-test collaboration within and across teams Automated testing Separate branches Continuous integration Frequent merges Stable builds Planned testing with product view Reduced bug count 17

SCRUM Rewards: 

SCRUM Rewards Predictable schedules Reduced bug count Reduced rework Relaxed schedule Improved quality High morale low attrition Reduced time to market Delighted customer 18

SCRUM by-products: 

SCRUM by-products Research and development on test automation Expertise on Selenium New framework New techniques for optimized execution Better metrics for assessment Better insight into quality of code and testing New found confidence in teams. 19

SCRUM Next: 

SCRUM Next ? 20